Jamard Williams Resume 1 (1).DOCX
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Jamard Williams has over 15 years of experience as a network and surveillance technician for AT&T. He has extensive skills in network maintenance, troubleshooting, and repair. He is proficient in technologies including VoIP, Ethernet, T1/T3, routing, switching, and more. Williams holds an Associate's degree in Computer Engineering Technology and received recognition from AT&T for his work. He has a history of leadership, training others, and improving efficiency.
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Jamard Williams Resume 1 (1).DOCX
- 1. JAMARD WILLIAMS 3825 Broadwater Court, Gastonia,NC28056| (C) 704-674-4437| jamardwilliams@yahoo.com Professional Summary Experienced Network/Surveillance technician committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Responsible Network/Surveillance Technician with comprehensive experience scheduling conversions and upgrades. Extensive experience monitoring, tracking, and evaluating national AT&T infrastructure incidents. Accomplished technician with 15 years experience in remote troubleshooting, maintenance and repair of AT&T network equipment. Network analyst specializing in maintenance and trouble resolution. Skills Effective leader Experience preparing outage reports to include Project management root causes and action plans for future Exceptional interpersonal communication prevention. Staff training/development Excellent verbal and written communications Consistently meet goals skills. Experience with PLC programming, trouble- Knowledge of VoIP equipment and the ability to shooting and repair support installation, maintenance, and repair. Experience with AutoCAD commercial Proficiency with MS Windows/Office and/or software application some version of Linux/Unix Experience with Metro Ethernet Experience with Telecommunications network Experience with T1, T3 or DSO, DS1, DS3. equipment (switches, multiplexers, routers, 3+ years networking experience with a strong dslams) foundation in LAN/WAN routing, switching, and Knowledge of VLAN configuration and the TCP/IP, VoIP. ability to support. Experience with Contact Center, SIP, Frame Experience with optical level sonet networks Relay networks. and equipment. I worked with fiber levels up to Knowledge of, and the ability to support OC192 installation, maintenance, and repair of voice Ability to provide technical support for networking equipment such as PBX, servers, co-workers. routers, switches, and security devices. Ability to assume responsibility and ownership for Experience with the following vendors work performed. Lucent, Fujitsu, Ciena, Redback, Excellent verbal and written communications Cisco, Nortel, Tellabs. Alcatel, Juniper, ETC. skills. Work History Surveillance Technician 09/2000 to 02/2016 AT&T – Charlotte, NC Follows established safety practices and procedures. Uses computer work stations and systems for surveillance monitoring, analyzing, administering, repairing, maintaining and testing communications and related equipment. Performs required maintenance such as analyzing output messages of systems, analyzing the trouble indications, customer trouble reports and taking appropriate steps to correct any malfunctions. Interacts and coordinates with other departments to resolve service issues or provide additional support. Answers incoming calls from and places outgoing calls to internal customers to provide assistance for physical Layer One support. Operates terminal(s) to access various computer and Network systems such as SMARTS, SPG, AOTS, WFA, GRETA, GRANITE, AMS, MLT, etc. Uses testing and analysis devices and systems to complete required work functions. Completes training as required to meet requirements of job. Prepares detailed records and reports.
- 2. Examines the interaction between computer hardware and software to isolate malfunctioning components in the network. in order to isolate trouble. Performs remote testing in conjunction with the installation and repair of designed services. centers leads and/or directs the field forces activities. Education Associate of Applied Science: COMPUTER ENGINEERING TECHNOLOGY RICHMOND COMMUNITY COLLEGE - Hamlet, NC Accomplishments Department leader in efficiency and production. I received AT&T "I can help you with that" HIGH FIVE Award Supervision Supervised Field Technical Team to monitor outage activity and restoration Timeline. Trouble-shooting and Repair Implemented process strategies which resulted in improved efficiency, production, and shorter customer outages. Dispatching Field Work Group Worked directly with Advance Technical Support to limit unnecessary truck rolls, Call-outs and dispatches. REFERRENCES References are available upon request 2000 Uses program documents and manuals as references to determine correct architecture and functions Provides assistance and coordinates with field (Central Office, Installation, Repair) forces and in some Uses software modification computer inputs to create, modify and/or correct data base contents.