A comparison of features and prices of a small, local MSP Virtual Private Cloud Provide to Microsoft365

1. A Comparison: Office 365 SERVICE OVERVIEW
vs Atomic Data’s Hosted Cloud based communication and productivity
services represent an important step forward for
Solutions businesses large and small. These services
enable companies that were once bound to
expensive on-site small business servers (SBS) to
EXECUTIVE SUMMARY move their communication and productivity
functions to remote servers and facilities. This
As the price of physical data storage and creates a much more secure and redundant
bandwidth falls, storage capacities increase, and environment for a lower capital investment and
economic conditions falter, more CIOs and IT operating cost than that of the expensive,
administrators are looking towards cloud based depreciating and potentially high maintenance/
services for cost saving solutions that not only downtime on-site SBS. Office 365, the cloud
improve IT agility and resource productivity but based offering from Microsoft includes
operating budgets as well. Exchange Online, SharePoint Online, and Office
Web Apps. However, the Office 365 solution won’t
This white paper will discuss and compare the fit the needs of every organization.
hosted services offered by Atomic Data to those
offered by Microsoft’s Office 365 service in terms Atomic Data offers those same benefits when
of cost differences and realized business benefits. moving communication and productivity to the
The following is an overview of the primary points cloud, but with value added services that
of comparison: enable clients to get more out of their Atomic
hosted solutions. Atomic’s hosted Exchange 2010
• Support and SharePoint Foundation 2010 solutions provide
• Customization your company with the benefit of superior
• Control implementation and support. Atomic also provides
• Security a higher degree of customization and flexibility,
• Cost while needing less administrative intervention.
Organizations can rest assured that Atomic uses
industry best practices for physical and logical
security, including customized hardware running
advanced mail filtering for SPAM and viruses (AMF
and Atomic Mail Filtering), at a low monthly cost.
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2. SUPPORT a highly experienced team of developers to build
custom SharePoint sites that enable greater
Atomic Data’s Network Operations Center (NOC) company-wide productivity. For Exchange 2010,
and Helpdesk are based in Minnesota. Atomic will work with you to set appropriate
Technicians there have advanced remote mailbox limits, which start at 10 gb/seat and
management tools which enable configuration attachment limits (starting at 25 mb) whereas the
and support of your employee’s workstations and Office 365 boxed solution limits are set in stone.
mobile devices from virtually any location;
something which Microsoft does not offer. Similar
CONTROL
to Office 365, support requests can be
submitted via phone, email, or client ticketing Though your data may be moving to the cloud
portal 24 hours a day, 7 days a week. But with Office 365, your administrator will remain
unlike Microsoft Office 365 support, Atomic Data’s firmly grounded and in place. Administrative tasks
support staff is entirely U.S. based. They pride like password resets, new users, SharePoint
themselves on strong communication skills and configuration/customization, mail filter white
prompt response times. Client portal issues are listing, etc. all still require administrative
responded to within fifteen minutes or less and intervention on your end. The burden to
support requests to Atomic Data are answered by support the hardware and software infrastructure
a live technician 24 hours a day. is relieved, but many tasks will still require a local
IT resource. In contrast, Atomic’s hosted
Atomic Data’s centralized team of Level I-III solutions take nearly all of the administrative
Microsoft certified and Silver-level partner burden off your IT resource’s shoulders. When you
technicians, engineers, and developers provide purchase Atomic’s hosted solutions, the
implementation and migration assistance as well Helpdesk will complete all basic administrative
as end user problem resolution and configuration. tasks (PW resets, distribution group setup, etc) in
With Office 365, migration is achieved through addition to the end user support mentioned
a set of Microsoft provided tools, including the previously. With a direct escalation path to your
Microsoft Assessment and Planning Toolkit which designated engineer, unforeseen problems are
requires administrative intervention on your end. always treated with urgency and a personal touch.
At Atomic Data, migration assistance is provided
by a designated engineer. Your assigned SECURITY
engineer will possess an unrivaled level of
familiarity with your environment and business to The security of your data is something Atomic
make the transition as seamless as possible. Data takes very seriously. With SAS 70 Type II A
and A+ Tier 3 data centers strategically located
CUSTOMIZATION across the globe using industry best practices,
The degree of customization within Office 365 is you can rest assured your valuable data is safe. If
severely limited. Microsoft sells varying plans for you’re still apprehensive, Atomic Data will gladly
the service, such as enterprise, professional, and arrange a personal tour of the data centers so you
educational, but all are limited in their ability to flex can see exactly where your data will reside.
to your business’ needs. For SharePoint Online, Microsoft offers a video tour of their data centers.
customization in the form of subsites, custom For more specifics on data center security and
default web parts, and library creation is achieved redundancy, please refer to the figure on page
through a web interface. In addition to the web three.
configuration interface, Atomic Data also offers
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3. Atomic Data and Microsoft each offer their own COST
SPAM and virus filtering, known as AMF and
Forefront Online Protection for Exchange (FOPE) Atomic Data’s hosted solutions can be purchased
respectively. AMF is an enterprise grade system a la carte or as a package, much like Microsoft’s
running on custom appliances. With advanced Office 365 solutions. The top package offered by
administrative configurations, you have the ability Atomic Data, ideal for enterprises over 250
under any plan to define safe (white) lists. FOPE, employees, costs only $17.49 per user. For $27
however, is the Exchange Online filtering tool per user, you’ll get Microsoft’s full Office 365
which only offers safe lists in the top tier offering with the E4 package. For small to midsize
enterprise plan. Like Microsoft, Atomic Data also businesses, Microsoft offers Exchange Online
offers remote wipe and lock functionality for and SharePoint Online, for $6/seat with their P1
various mobile devices via ActiveSync to plan. With this plan, however, you’ll be without
accommodate the changing needs of your advanced SharePoint Online features, 24/7
increasingly mobile employees. support, and several other important
components.
ATOMIC DATA MS OFFICE 365
24/7 telephone, email, and client access portal
24/7 telephone, email, and client access portal
support 24/7 telephone and email support
24/7 telephone and email support
support
MS certified support staff
MS certified support staff
Dedicated level I, II, & III MS certified engineers
Dedicated level I, II, & III MS certified engineers
Support Online service requests
Minnesota based NOC/Helpdesk
Minnesota based NOC/Helpdesk Online service requests
Community support (forums, blogs, wikis)
Community support (forums, blogs, wikis)
Remote workstation & mobile device configuration
Remote workstation & mobile device configuration !
!
!
!
Experienced & dedicated team of Sharepoint/MS Support for sites with rich forms, Visio services, team sites, etc.
Support for sites with rich forms, Visio services, team sites, etc.
Experienced & dedicated team of Sharepoint/MS
developers to cater to your changing business needs
developers to cater to your changing business needs Web based site creation tool
Web based site creation tool
Scalable to any number of seats
Scalable to any number of seats 1-10,000 seat scalability
Customization 1-10,000 seat scalability
Exchange Enterprise edition, 2010
Exchange Enterprise edition, 2010 Exchange Online edition
Exchange Online edition
Dynamic Sharepoint storage capacities
Dynamic Sharepoint storage capacities 10 gb Sharepoint storage, plus 500 mb per user
10 gb Sharepoint storage, plus 500 mb per user
Some administrative intervention necessary
Atomic bears the administrative burden
OWA and Outlook end user control
End user control through Outlook client & OWA
Control Public folders in Exchange Online have been phased
Public folders which unable user created shareable out
containers for calendars, public contacts, and more
! Stripped down management capabilities in
Exchange, ActiveSync
SAS 70 Type II certified data centers/NOC SAS 70 Type II certified data centers
Tier 3, class A & A+ data centers across the globe. Many data centers around the world
Tours offered
24/7 server monitoring. Nightly backup to tape.
24/7 monitoring. Nightly backup to tape. Backup Backup generators and data trunks. Dual power
Security generators and data trunks. Dual power grids with grids with UPS
UPS
Forefront Online Protection for Exchange (FOPE)
Atomic Mail Filtering with integrated anti-virus anti-spam/anti-virus
Mobile device lock & wipe Wipe ActiveSync devices
!
Cost 50 users with Tier 3 = $1,072.50 per month* 50 users with Tier 3 = $1,200 per month
50 users with Tier 3 = $1,200 per month
* One time $99 setup fee not included
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