Dannotes 50 - Collaboration Administration

Collaboration Administration
© 2013 IBM Corporation
IBMSmartCloud Social Business
November 2013
4Administrators

2
Agenda
1. SmartCloud for Social Business Introduction
2. SmartCloud Integration
3. Enterprise Integration
4. SmartCloud Collaboration Administration
– Administering the company account
– Managing a community

3
Agenda

Social
Business
IBM Cloud
Think it. Build it. Tap into it.
4 © 2013 IBM Corporation

Disaster Recovery and System Backups
 SmartCloud for Social Business
deployed as three geographic
production sites, each with a primary
and disaster recovery data center
United States, Europe and Japan
 Disaster recovery tested a minimum of
twice yearly
 No service degradation; disaster
recovery sites are full duplicates of the
primary sites

What is the SmartCloud for Social Business?
http://www.youtube.com/watch?v=qvtHAmcnRT0&feature=youtu.be
IBMSmartCloud for Social Business - Offerings
Engage Bundle Plans Stand-Alone Services Service Add-ons
The easy way to buy - Engage plans
combine ala-carte and add-ons into common
packages at a single price point.
Advanced
Everything in Standard + Notes
eMail/Calendar + Docs +
Traveler**
Available add-ons:
Storage, Archive, BlackBerry,
Meetings Audio
For ultimate customization – ala-carte
offerings let you mix and match services
Notes
Everything in Notes Entry +
desktop client, 25GB inbox
Notes Entry
Web mail, calendar, contacts, and
IM, 1GB inbox
iNotes
Essential web mail, calendar, and
contacts with POP3 and IMAP
support
Meetings
App and screen share, free mobile.
Available add-on: Meetings Audio
Connections
Files, viewers, profiles, activities,
communities, dashboard, IM (client
and web), free mobile app
For extended capability - add-ons
provide additional features to meet
client needs.
SmartCloud Docs
Traveler** for Notes
BlackBerry
Storage
Standard
Connections + Meetings +
Web Forms + Web Chat +
Mobile IM
Available add-ons:
SmartCloud Docs, Storage,
Meetings Audio
Archive Essentials
Meetings Audio

7
SmartCloud Engage Advanced
Free Trial Time
1. Leave your business card with me
2. Send me an email
Any other trial?!?
3. Contact your IBM ICS friends
4. Go online @ collabserv.com
Trial Expires
» 31 December 2013 «

8
Agenda

Integrated Apps

Extensibility to connect your business to cloud
Based on open standards
Private Cloud
Services
On-Premises
Business Processes
Third party ISV
Applications
Public Cloud
Services

What is the Social Business Tool Kit (SBTK)
The Social Business Toolkit is your single source for Developing Integrations
and Leveraging the IBM SmartCloud for Social Business (SC4SB) and IBM
Lotus Connections (LC)
 API Documentation
 Walk Throughs
 Sample Code
 Sample Applications (with Source Code)
 Developers Tools
http://www.ibm.com/cloud-computing/social/us/en/toolkit/
Use the API Explorer to see what you can do:
https://greenhouse.lotus.com/llapiexplorer/

Examples of API calls
Files
 Get a list my files
 Get a list my collections
 Get file details
 Download a file
 Upload a file
 Get shares for a file
 Share file with someone
Activities
 Start activity
 Update or Delete
activity
 Searching activities
 Add new entry
 Create a new To-do
Meetings
 Start a meeting
 Get meeting details
 Join a meeting
Contacts
 Get users contacts
 Get collections of users
connected to user
Profiles
 Get profile record or
contact record for a
user
 Get profile record for
requestor
 Get profile details
Communities
 Create a community
 Update a community
 Delete a community
 Create bookmarks on a
community
 Create a sub-community
 Create invitations to join
a community
 Create a community
forum topic
 Add, Update or delete
community members

Integration Example (collabserv.com)
SmartCloud Engage Community Forum

Integration Example (onprem)
Corporate Application

https://ibm.biz/BdRrbV

16
Agenda
5. – Administering the company account

Enterprise Integration – Bulk User Provisioning
In order to automate the user provisioning process, you can deploy tooling (based on IBM Tivoli Directory
Integrator) to help you:
 Connect to a supported enterprise directory (Domino®Directory or other Domino Application,
Microsoft®Active Directory™, or Standard Lightweight Directory Access Protocol (LDAP) v3).
 Transform user information into the required format.
 Transfer information to the IBM SmartCloud for user provisioning.
Additionally, the TDI tooling tracks changes to the enterprise directory, and sends only updates to he IBM
SmartCloud following the initial load.

Batch processing – Integration Server
 Customer generates a file with the user identity and associated actions
 Updates are processed and maintained by the Integration Server
 Integration server submits operations to SmartCloud for Social Business services

Currently Supported Actions
 A user provisioning change file is a customer-created CSV (Comma Separated Value) text file that contains
user provisioning information from your on-premises management system.
 Add, Remove, Update – adds, updates, removes users
 Suspend – suspends user from login
 Resume – un-suspends user
 AssignSeat – assign a seat subscription (e.g. Engage) to user
 ChangeSeat – change seat subscription
 Engage 15-> Engage 200
 Connections -> Engage
 RevokeSeat – revokes seat subscription held by user
 ResendInvitation, SuppressInvitation
 ChangeStorage
fadams@llrenovations.com,Add,85181,Frank,Asams,en_US,US/Eastern
fadams@llrenovations.com,Update,,,,zh_CN,Asia/Shanghai
fadams@llrenovations.com,Suspend
fadams@llrenovations.com,Resume
fadams@llrenovations.com,AssignSeat,85180
fadams@llrenovations.com,Remove
IBMSmartCloud
for Social Business

Requesting – Enterprise Integration Enablement
 SmartCloud customer administrator must contact SmartCloud Client Services
Group (CSG) to begin using the Enterprise Integration Site
 Expectation is that ISSC or some other service engagement required for most
customers
 Customer can go at it alone if sufficiently savvy
 Must provide the following info to be enabled:
 Company Name
 Customer ID
 EIS User account (email address)
 Customer Administrator (for UP)
Best Practice:
Use an alias email
address or
“functional acount”
These credentials
will be used for the
company, not the
person to log in.

Directory Integration
Using the integration server, you can upload and integrate some or all users and groups in
your enterprise directory to the IBM SmartCloud for Social Business corporate contacts
directory as often as needed.
 Directory integration enables you to synchronize your organization's enterprise
directory with the IBM SmartCloud for Social Business corporate contacts directory.
It does not create, modify, or delete SmartCloud user accounts.
 Supports SmartCloud iNotes, SmartCloud Engage, SmartCloud Connections.
A directory integration change file is a customer-created LDIF (LDAP
Data Interchange Format) text file.
– It contains add, update, and delete information for each
person or group in an organization’s enterprise directory or
directories for upload to the IBM SmartCloud for Social
Business corporate contacts directory.
– Directory integration change files must be properly named to
be recognized and processed. Use the following naming
convention when creating a directory integration change file:
– customerId_sourceId_di_seqnum.ldif
SmartCloud

Journaling
● The name of the compressed file that you
download for a component is
<date>.<component>.txt.gz.
● The <date> is the date that the journal was
written, in YYYY-MM-DD format. The
<component> is the name that is used for
the journal file of a component.
● In most cases, <component> is identical to
the actual name of the component in
SmartCloud.
● For example:
● 2011-12-06.CONTACT.txt.gz
● 2011-12-06.ACTIVITIES.txt.gz
● 2011-12-06.FILES2.txt.gz
IBMSmartCloud
for Social Business
Raw Text Data (Journaling Files)
Activities
Announcements
authentication
Blogs
BSS
Communities
Company
Administration
Contacts
Files
Forms
Forums
iNotes
Meetings
Profiles
Sametime
Theming
Wikis

Social Analytics
Analyzing your
SmartCloud
Social Activities
Raw Text Data
(Journaling Files)
DB2 Database Cognos Report

SmartCloud Integration & Migration Site (Firewalling)
 FTP service for uploading provisioning change files and downloading
reports
 FTP client configuration to reach the Integration Site
Host: ftp.ce.collabserv.com (EU DC)
Host: ftp.na.collabserv.com (US DC)
Host: ftp.ap.collabserv.com (JP DC)
Ports: 990, 60000 to 61000
SSL mode: implicit

25
Agenda

34
Agenda

Managing a Community

Editing a Community

Customising a Community

Selecting Community Widgets

39
Agenda
Q&A

Questions?

Legal Disclaimer
• © IBM Corporation 2012. All Rights Reserved.
• The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it
is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice.
IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the
effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
• References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in
this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any
way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other
results.
• If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete:
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary
depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed.
Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
• If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete:
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance
characteristics may vary by customer.
• Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus® Sametime®
Unyte™). Subsequent references can drop “IBM” but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to http://
www.ibm.com/legal/copytrade.shtml for guidance on which trademarks require the ® or ™ symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used
as adjectives rather than nouns. Please list all of the trademarks that you use in your presentation as follows; delete any not included in your presentation. IBM, the IBM logo, Lotus, Lotus Notes, Notes,
Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a
trademark of WebDialogs, Inc., in the United States, other countries, or both.
• If you reference Adobe® in the text, please mark the first use and include the following; otherwise delete:
Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries.
• If you reference Java™ in the text, please mark the first use and include the following; otherwise delete:
Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
• If you reference Microsoft® and/or Windows® in the text, please mark the first use and include the following, as applicable; otherwise delete:
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
• If you reference Intel® and/or any of the following Intel products in the text, please mark the first use and include those that you use as follows; otherwise delete:
Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
• If you reference UNIX® in the text, please mark the first use and include the following; otherwise delete:
UNIX is a registered trademark of The Open Group in the United States and other countries.
• If you reference Linux® in your presentation, please mark the first use and include the following; otherwise delete:
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.
• If the text/graphics include screenshots, no actual IBM employee names may be used (even your own), if your screenshots include fictitious company names (e.g., Renovations, Zeta Bank, Acme) please
update and insert the following; otherwise delete: All references to [insert fictitious company name] refer to a fictitious company and are used for illustration purposes only.

Dannotes 50 - Collaboration Administration

Recommended

Recommended

More Related Content

What's hot

What's hot (19)

Similar to Dannotes 50 - Collaboration Administration

Similar to Dannotes 50 - Collaboration Administration (20)

Recently uploaded

Recently uploaded (20)

Dannotes 50 - Collaboration Administration