This document provides an overview of Jordan's ICT industry association (int@j) and the ICT sector in Jordan. The key points are: 1) int@j was established in 2000 to support the growth of Jordan's private ICT sector and lead implementation of the national ICT strategy in partnership with the Ministry of ICT. 2) Jordan's ICT sector has grown rapidly, now contributing an estimated 14% to GDP and employing over 80,000 people. Major opportunities include e-learning, e-health, outsourcing, and online content/gaming. 3) The ICT sector's vision is for Jordan to become a major regional ICT leader and internationally recognized exporter

1. Jordan’s ICT Industry
ICT Association of Jordan – int@j
April 2011

2. int@j Background
 Driven by His Majesty’s vision for a strong private ICT Sector
 Established in 2000 as the ICT industry-support association under
the REACH Initiative
 Lead the implementation of the REACH Initiative (2000-2006)
and the National ICT Strategy (2007-2011) in partnership with
MoICT
• Includes 200 companies in IT, Telecom, Outsourcing, Internet and
Mobile businesses, membership is open for all ICT companies
• int@j focuses on advocacy, promotion and marketing, capacity
building, research and publications.

3. int@j Vision
To be the primary and exclusive
private sector representative of ICT
and ITES- enabled services
companies in Jordan representing
the entire sector

4. int@j Mission
To provide members with a platform of
products & services that support their
continuous growth, expansion, and
prosperity toward a mature sector that
substantially contributes to the national
economy and provides quality jobs for
Jordanians

5. int@j Services
Services Activities
• Position papers studies
Advocacy
• Legal lobbying awareness
• Trade missions
Marketing and
• ICT Connect
Networking
• Business linkages
• Quarterly ICT magazine (going Online)
Publications • e-Communication (RFP’s, Announcements…)
• Annual industry statistics
• Professional training and certification
Capacity Building
programs
• Corporate health insurance
Corporate services
• Other corporate deals

6. 2010 Highlights
2010 Activities
• ICT Advisory Council
• ICT Export Exemption
Advocacy • Government Procurement Procedures
• Reviewed Laws (e-Transactions, Labor, Cyber
Crimes, IP)
• MENA ICT Forum 10-10-10
• Arab Outsourcing Conference 2010
Promotion • ICT Connect/Power Breakfast
• Investment and Business Development
• Trade Missions to India, Palestine, and Oman
• Salary Scale
Research &
• ISIC Classification/Statistics
Publications
• ICT Magazine

7. 2010 Highlights
2010 Activities
• Graduates Internship Program
• Microsoft Training Program
• Mobile Apps Development(iPhone/Blackberry)
Capacity
• CMMI for IT Companies
Building
• SPOT for Call Centers
• Higher Education Portal
• ICT Academy
• BPO IAOP Chapter
Sector
• Internet Content Council
Segmentation
• Jordan Games Development Task Force

8. Sector Vision
Jordan to become a major regional
ICT leader and an internationally
recognized exporter of ICT products
& services, capitalizing on its core
human capital advantage

9. Jordan’s ICT Sector
• Fastest growing sector in Jordan's economy (Avg. 25% growth)
• More than 80,000 jobs in total (direct/indirect/induced)
• Contribution of 14% to GDP (10% direct, 4% indirect)
• On the ground international companies (Cisco, Microsoft,
Oracle, HP, Yahoo, Intel, Motorola, Ericsson)
• Average annual telecom local spending of more than USD
500m into the economy (Orange, Zain, Umniah, …)
• More than USD 500m contribution to treasury

10. ICT Sector Landscape
$ 2.2b
$1.3b
$895m
$685m
$500m $560m
$210m
$12m $48m $60m
IT Export IT Domestic IT Total Telecom ICT Total
Revenue Revenue Revenue Revenue Revenue
2000 2009
Source:
- Telecom: Arab Advisors Group
- IT: int@j Industry Classification and Statistics 2009

11. Contribution to Jordanian Economy
17.70%
14.30% 14.10%
10.60%
3.28% 4.30% 4.50%
2.80%
1.23% 2.30%
Manufacturing Tourism ICT Construction Agriculture
GDP Contribution Direct Employment
Source:
- Manufacturing, Construction, and Agriculture GDP and Employment: Department of Statistics
- ICT: int@j Industry Classification and Statistics 2009
- Tourism: Ministry of Tourism

12. ICT Sector Exports
• Exporting to more than 45 countries
• Major Export Markets
– USA $48m (22%)
– Saudi Arabia $47m (21%)
– Iraq $29m (13%)
– UAE $16m (7%)
– Palestine $9m (4%)
 Regional Opportunities
– Saudi Arabia (Over $4b total IT spending in 2009) 50% of GCC Spending
– UAE (Over $1b IT spending projected in 2010)
– Kuwait (Over $700mn IT spending in 2008)
– Qatar (Over $400mn IT spending in 2009)

13. ICT Impact on Jordan Overall Economy
• ICT Impact on Employment is 84,000 Jobs
• ICT Impact on GDP is 14.1%
9.5%
GDP Contribution from ICT in other sectors: 4.6%
2.7%
0.7% 0.8%
0.1% 0.1% 0.3%
ICT Sector Education Manufactring Health Sector Financial Wholesale Other Sectors
Sector Sector Services and Trade
Sector Sector
Source: 2009/2010 ICT Economic Impact Assessment - MoICT

14. Opportunities

15. Opportunities
E-Learning:
 Jordan Education Initiative
 ICT as a tool in education reform
 Local firms delivering world-class products
– ITG - EduWave Platform, World Summit Award Winner
– Rubicon, Math Curricula with Cisco
– Menhaj, IT Curricula with Microsoft
 Model to be replicated

16. Opportunities
E-Health:
 Electronic Health Solutions Royal Initiative
 Based on VistA
 In partnership with Dell/Perot Systems
 Pilot in 3 Public Hospitals
 Model to build on and replicate in other countries

17. Opportunities
Telecommunications:
 Liberalized Telecom Sector
– Liberalized mobile telephone subsector
– Liberalized fixed line subsector
 Independent regulator – TRC
 Licensed WiMAX & 3G Infrastructure
 More than 6 million mobile phone subscribers

18. Opportunities
Business Process Outsourcing:
 9th globally in AT. Kearny Global Services Location Index (2009)
 Availability of necessary ingredients
– Manpower and human talent
– The “right” Arabic and English dialect
– An alternative destination
– The right telecom infrastructure
– The investment climate
– The political and economic stability

19. Online Content and Gaming
 1% Arabic content in the world – Jordan is the largest contributor
 Neutral Arabic speaking community
 Mobile:
– Applications, Games, and Content
• Multiplatform applications, content, and games (including iPhone
and Blackberry)
 Online
– Applications and Gaming Solutions (example online payment)
– Communities (example web forums, football sites)
– Media and Content (example Online Newspapers, social media, and
directories)

20. Thank You