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Michelle_Lindahl resume15 (1)
- 1. MICHELLE LINDAHL 75 BeechmontCt Unit D Schaumburg, IL 60193 847-421-9386 Michelle.lindahl@yahoo.com PROFESSIONAL HISTORY Gendex Dental Co July 2007- Present Customer Service Representative • Responsible for answering customer calls, placing orders through fax, email and phone calls and addressing tech support requests for product information. • Input all warranty orders requiring an order and return processing for completion. • Coordinate with shipping and product managers to confirm orders are filled and are sent out correctly. • Issue non-affecting credits and debits as needed. • Work with sales representatives and other internal customers regarding issues they may have with orders, part numbers or pricing. Daigger Lab Supply February 2006 – July 2007 Customer Service Representative • Responsible for all answering calls for customer service, placing orders, handling returns and calling vendors for product information. • Answered general product questions, processed faxes between calls, researched back- order issues and worked with purchasing reps to get supplies shipped out immediately. • Entered web orders and resolved issues that were received thru the internet. Scheduled customer pickups for future orders. Hollister Inc. November 1999 – January 2006 Senior Consumer Representative • Answered calls from customers asking about ostomy related issues, such as which products would work best for their needs. • Suggested products that would resolve customer issues and sent samples. Completed customer information template during conversation. • Was detail oriented and knowledgeable about company products. Familiar with other product lines in order to address questions concerning breastfeeding, continence and wound care issues. • Between calls would answer web mails from consumers with miscellaneous concerns.
- 2. • Handled issuesrelating to issuing credit, returns and debits to accounts and new account setups. Answered calls for hospital and institution orders. • Worked on SAP and Lotus notes systems. Medline Industries February 1999 – November 1999 Customer Service Representative • Answered calls and resolved issues for returns, provided product information, processed orders t and set up new accounts. • Thrived in a fast paced, detailed oriented work environment. EDUCATION Working towards Associates degree in Computer Information Systems at Harper College. COMPUTER SKILLS • Microsoft Word, Excel, Power Point and Lotus Notes. • MS 400 , SAP, CRM