Michele Pickios has extensive experience in office administration, legal assistance, and librarianship. She has proven organizational, problem-solving, and multi-tasking skills as well as the ability to work independently and as part of a team. Pickios has expertise with various legal and office software as well as strong communication, client service, and interpersonal skills. She holds Masters degrees in Library Science and French and certificates in Office Administration for Law Firms and Legal Research and Information Management.

1. Michele Pickios
mappleford@yahoo.ca
Personal Profile
 Proven organizational skills, able to prioritize and multi-task, detail-oriented
 Demonstrated ability to make challenging supervisory decisions
 High degree of problem solving skills
 Work well independently or as a responsible member of a team
 Extensive client service experience when working with the public
 Ability to read and speak French
Relevant Skills
Legal/Technical
 Cyberbahn and Dun & Bradstreet
 Teraview Real Estate
 LexisNexis CaseMap Document Management
 InForm Court Forms Litigation
 PCLaw and Carpe Diem Accounting
 Quicklaw and Westlaw Canada
 BigHand Transcription
 Proficient in MS Office 2010: Word; Excel; PowerPoint; Outlook
 Experienced in website authoring and indexing
Administrative
 Kept accurate and current records of client information as a librarian
 Ensured client service problems and enquiries were addressed promptly
 Arranged payment, booked meeting rooms and IT resources for programs
 Evaluated programs and provided feedback for library management
 Recent full-time office management experience
Interpersonal
 Excellent listening, oral and written communication skills
 Proven ability to work well with library clients and staff
 Formed good relationships with managers and supervisors
 Successfully created library partnerships with community groups
 As a Program/Volunteer Assistant in a non-profit developed good rapport with
volunteer board members and clients
Education

2. Office Administration Certificate – Law Firm Profile 2014
Humber College Institute of Technology and Advanced Learning, Toronto
Perfected proofreading and editing skills for corporate and litigation
documents, studied litigation systems and processes, prepared
dockets, transcribed to 40+ WPM using dictation software
Legal Research and Information Management Certificate 2013
Durham College, Oshawa
Completed records management project in partnership with the
Canadian Standards Association, conducted searches using government
and business databases, tracked legislation, studied Corporate,
Administrative and Copyright Law
Master’s in Library Science
University of Western Ontario
Master’s in French
University of Waterloo
Work Experience
Program Volunteer Assistant at George Syme55+ Seniors Centre 2014-2015
 Co-ordinated program fitness instructors and hired snow shovelers
 Set up and maintained computer and paper file systems, extracting
pertinent information for summaries and reports
 Provided customer service and responded accurately to enquiries
 Monitored, ordered and maintained supplies/resource materials,
daily banking, recorded payments and completed receipts
 Successful in applying for Summer Work Experience Student Grant
Legal Assistant Placement at Davies, Ward, Phillips & Vineberg LLP 2014
 Assisted corporate clerks in updating EnAct
 Proof-read, typed and drafted/black-lined standard and non-standard documents
 Entered dockets and provided desk coverage for legal assistants in litigation, real
estate, and tax departments
 Trained in firm systems including Decisiv, InterAction, Meeting Room Manager
 Used scanning, printing, and copying office equipment
Librarian, Toronto Public Library 2001-2012
 Followed library policies while providing confidential information
for clients using print and electronic resources
 Group and one-on-one trainer for program design, delivery and
evaluation utilizing qualitative and quantitative methods
 Sensitivity toward different cultural and economic backgrounds
 Assumed in-charge responsibilities