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Michele Harvey
Accomplishments
• Hosted North American Automotive Universities (NAAU) annual conference – Ferris State University,
2014-2015
• Service ADVISOR™ Remote ranked #2 of top 500 U.S. Innovators - Information Week 500, 2012
• Employee Satisfaction improvement of 36 points in 1 year - John Deere, 2012
• Territory Customer Satisfaction improvement of 33 points in 1 year – John Deere, 2003
Professional Experience
Ferris State University, Big Rapids, MI ▪ December, 2013 - Present
Assistant Professor / Advisor, Automotive Management
• Analyze and revise curriculum map, course descriptions, course content, and learning outcomes based
on comprehensive industry task/skill mapping
• Plan, develop and deliver undergraduate coursework in both face to face and online modalities.
• Assist students in learning course content in class and during office hours
• Advise students on career options, graduation expectations, minor and certificate options, course
selections, etc.
• Evaluate student internships to ensure the student-selected internship placement is appropriate, the
developed project will be beneficial to both the company as well as the student, and that the student
successfully completes the internship requirements. Act as liaison with employer to ensure a good
experience for all.
• Develop and implement a recruiting plan to increase enrollments in both the online Automotive
Management program as well as the face to face programs in Clinton Township and Big Rapids,
Michigan
• Cultivate mutually beneficial relationships with community college automotive programs
• Develop and facilitate automotive and related industry relationships; campus visits, corporate tours,
scholarships, and program and course contributions
John Deere Company, Moline, IL ▪ June, 2001 – December, 2013
Product Portfolio Manager, Operator Stations
Responsible for planning the development and production of Operator Stations that achieve a consistent
and differentiated John Deere operator experience across all Ag & Turf Platforms globally.
• Managed global R&D budget of over 25 million dollars annually
• Collaborated with regional and strategic marketing to translate customer requirements into product
definitions and specifications
• Developed product portfolio long range plans, master schedule, and product development
documentation
• Aligned product portfolios across product lines; tractors, crop harvesting, crop care, and turf
• Managed allocation of Operator Station resources across product lines and projects
• Supervised product planners; ensuring alignment and shared vision
Technical Authoring Supervisor
Supervise 4 teams of project managers and authors, consisting of 45-50 company and contract
employees worldwide producing owner manuals, technical and repair manuals, technical bulletins, quick
reference guides, user guides, onscreen help and parts catalogs.

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• Managed publications budget of over 5 million dollars annually
• Lead integration of four factory authoring centers into the global operating model and enterprise
processes
• Increased employee survey scores in all categories in 1 year, including a 36 point increase in employee
satisfaction
• Served on project management teams for Final Tier 4 Engines, Ag Management Solutions Integration,
Machine Optimization, Customer Support Planning, Translations, and Product Safety & Compliance
Service ADVISOR™ Business Analyst
Responsible for the development of Service ADVISOR™ Remote; a diagnostic software application that
remotely connects to machines in the field to check and clear codes, record data points, and reprogram
controllers.
• Developed, documented and maintained Use Cases for Service ADVISOR™ Remote development
• Facilitated the efforts of over 150 software architects, engineers, developers, and testers
• Designed an integrated accounting system for a per-use charge structure and managed project to
implementation - developed and published virtual training for company and dealer personnel
• Developed, coordinated and delivered training at New Product Introduction and Aftermarket Expo to
over 6,500 company and dealer employees
• Researched, documented, published and presented a competitive analysis of 5 manufacturers
diagnostic capabilities, as well as technical manual and parts applications for senior management
Territory Customer Support Manager
Responsible for company and division customer support goals in a geographic area of responsibility.
• Provided marketing support to ensure sales and market share goals were met
• Resolved product and performance issues; coordinated efforts of dealers and factories
• Increased customer allegiance for the territory by as much as 33% in one year, with an average of 12%
• Delivered product training and developed dealers’ product support capabilities to improve customer
satisfaction - increased customer participation in clinics by over 400%
• Developed dealers’ service management and profitability capabilities
• Administered company policies and processes including product warranty and Product Improvement
Program policies - targeted dealers improved warranty ratios by over 100%
• Developed CSI and financial trend reports that were implemented enterprise-wide
• Developed a quarterly aftermarket performance scorecard to assess dealer progress on goals
Grand Oldsmobile, Grandville, MI ▪ 1991 – 2001
Project Assistant
• Compiled pertinent information; organized and coordinated the successful development of multiple
training and customer satisfaction and retention projects
• Designed, developed and maintained Service Pricing Guide for three dealerships
Service Clerk
• Controlled and distributed over 100 repair orders daily among 18 technicians
• Efficiently performed all service department internal, customer, and warranty billing
• Maintained day-to-day records and supervised maintenance for rental fleet of 40-60 vehicles
• Trained new employees and assisted co-workers to utilize the computer system efficiently
Programming and Software Skills
Microsoft Office 2013 Suite - Word, Excel, PowerPoint, Access, Visio, OneNote; Rally, WebEx, Adobe
Connect & Shared Review, Blackboard, some HTML

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Education
Master of Business Administration, Accounting – University of Phoenix, Pittsburgh, PA ▪ 2005 ▪
GPA: 3.74
Bachelor of Science, Automotive & Heavy Equipment Management – Ferris State University, Big
Rapids, MI ▪ 2001 ▪ GPA: 3.824, Major GPA: 3.959
Associate in Applied Arts & Sciences, Automotive Technology - Grand Rapids Community College,
Grand Rapids, MI ▪ 1999
Affiliations
Subcommittee Chair, Interdisciplinary Task Force, Ferris State University, 2015-present
Member, Recruiting Committee, College of Engineering Technology, Ferris State University, 2014-
present
Volunteer, Animal Rescue Coalition, 2013-present
Volunteer, My Brother’s Keeper Homeless Shelter, 2013-present
Judge, Sales Competition, National FFA Convention, 2006-present