A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.
A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.
1. 16871 Ehle St.
San Leandro, Ca94578
MICHAELVIDOVICH
(925) 548-5207
mvido232@gmail.com
Government Internal/External Communication Specialist
• Highly experienced and successfulin communications related positions
• Experience with tax law, the IRC, IRS policies, federal regulations, on-line computer systems,technical
research
Education
Dublin High School, Dublin, California – Diploma, 2003-2007
Experience
Internal Revenue Service, Oakland, CA 12/2013-Present
Contact Services Representative
• Review incoming tax notices for tax payers to ensure that all information is received and the
necessary information is obtained.
• Interpret taxpayer questions and understand their situation, and then examine current tax regulations
to provide solutions.
• Dealwith sensitive personal and financial information, and use my best judgment to resolve issues
such as taxpayer disputes and delinquencies.
• Provide information on rights, benefits, privileges, or obligations under a body of law.
• Explain pertinent legal provisions, regulations, and related administrative practices and their
application to specific cases.
• Assisting individuals in developing needed evidence and preparing required documents, or in resolving
errors, delays, or other problems in obtaining benefits or fulfilling obligations.
• Provide information and assistance to the public when the nature of the programs administered and the
complexity of the laws, regulations, and related administrative practices involve a broad range and volume of
inquiries that cannot be answered routinely.
• Factors include: • Frequent legislative changes, legal or administrative determinations, affecting coverage,
requirements, and benefits.
• Numerous special provisions or conditions that apply to different persons under
varying circumstances.
• Optional election of special provisions or from among duplicate or overlapping
2. benefits, privileges, or obligations.
Extreme Pizza, San Ramon, CA 9/2011-06/2013
Restaurant Manager
• Managed a team of 12 people
• Facilitated trainings, new hire on boarding and recruitment.
• Partnered with brand account executives to plan Brand Focus Day, strategizing sales, scheduling and
events.
• Provided Plus/Delta feedback to employees.
• Strategized company initiatives to increase sales and motivate team.
• Coached and developed selling skills for product consultants.
• Analyzed Systems and Payroll tracking on a daily basis, insuring that payroll falls in line with
business productivity.
All Pro Cleaning, Pleasanton, CA 9/2010-8/2011
Administrative Assistant
• Provided technical assistance to window washers via communications with clients and vendors.
• Resolved customer complaints and billing issues.
• Setup payment plans for corporate delinquent accounts.
• Analyzed credit worthiness for new vendors and clients.
• Developed new procedures to streamline business processes.
Champs Sports, Pleasanton, CA 5/2009-5/2010
Sales Associate
• Analyzed individual brand sales and determine how to improve sales for the following month.
• Partnered with the team on strategizing sales, scheduling and promotions.
• Provided high quality client service.
Distinction
• Quality Customer Service- Ein 5/9/15 (IRS)
• Quality Customer Service- Accounts General 5/30/15 (IRS)
• Quality Customer Service- Ein 6/6/2015 (IRS)