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V E R O N I C A S A N C H E Z
Delray Beach, FL
561.665.1039
veronicasanchez@mac.com
HUMAN RESOURCES MANAGER, with 10 + years’ experience providing client success in Human Resources & Operations
ABILITY SUMMARY
Execution & Delivery Oriented
Excellent Leader
Organization Focused
Staff Development & Training
Fluent in Spanish
Microsoft Office & Outlook
PeopleSoft, HRIS, Amplify
Time & Billing Software
Team Collaboration
EXPERIENCE
Human Resources Manager AT&T, Palm Beach Gardens, FL 2013 - 2018
• Investigated and resolved more than 1,000 cases, in markets ranging from California to Puerto Rico/US Virgin Islands, in
adherence to HR laws, policy, applicable union contract requirements and regulatory requirements.
• Analyze employee performance trends at the market level to develop strategic action plans & provide resolutions.
• Managed a case load of 15+ per week, which involved meeting 20 metrics and was able to successfully meet or beat
case closure deadlines.
• Collaborate with Asset Protection, Legal & Labor Relations on employee verification, union grievance, & performance
issues.
• Provide coaching & guidance to management & senior level management on employee corrective actions & discipline
documentation.
Market Communications Manager AT&T, Boca Raton, FL 2012-2013
• Provide reporting on sales force metrics and sales incentive results.
• Facilitated & led New Hire Training, coordinate speakers & workshops on benefits, policy & procedure.
• Collaborate with senior management & sales leaders to communicate market initiatives, sales incentives, and promotions.
Sales Program Execution Manager AT&T, Boca Raton, FL 2010 -2012
• Managed & Mentored a team of 4 Sales Operations Analysts inclusive of 2 Centralized Hiring Managers tasked to recruit
New Hire sales talent for 52 retail store locations from Key West to Vero Beach.
• Developed, directed and managed sales programs related to product, sales processes and operational changes.
• Developed changes to policies, established procedures, and communicated them to the market.
• Key Contributor Award - 2010
Sales Operations Analyst AT&T, Boca Raton, FL 2005-2010
• Provided systems access management for sales force employees.
• Developed & implemented sales recognition program designed to drive sales & motivate employees which resulted in an
increase in sales revenue YOY by 15% - 23%.
• Implemented & led New Hire Training class designed to retain employees and reduce attrition.
• Service Excellence Award Winner – 3rd
Quarter 2007
Administrative Assistant AT&T, New York, NY 2003-2004
• Assisted with the organization of sales force reporting, making travel & meeting arrangements, liaise with external
telecommunications vendors, handle administrative requests & queries.
EDUCATION
B.S., Biology, State University of Stony Brook
ACTIVITIES
Avid athlete, passionate about health & fitness. Believe athleticism teaches you to set a vision, goals, and to stay resilient, learn
and improve even in the midst of failure.

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Resume veronica sanchez hr_ma

  • 1. V E R O N I C A S A N C H E Z Delray Beach, FL 561.665.1039 veronicasanchez@mac.com HUMAN RESOURCES MANAGER, with 10 + years’ experience providing client success in Human Resources & Operations ABILITY SUMMARY Execution & Delivery Oriented Excellent Leader Organization Focused Staff Development & Training Fluent in Spanish Microsoft Office & Outlook PeopleSoft, HRIS, Amplify Time & Billing Software Team Collaboration EXPERIENCE Human Resources Manager AT&T, Palm Beach Gardens, FL 2013 - 2018 • Investigated and resolved more than 1,000 cases, in markets ranging from California to Puerto Rico/US Virgin Islands, in adherence to HR laws, policy, applicable union contract requirements and regulatory requirements. • Analyze employee performance trends at the market level to develop strategic action plans & provide resolutions. • Managed a case load of 15+ per week, which involved meeting 20 metrics and was able to successfully meet or beat case closure deadlines. • Collaborate with Asset Protection, Legal & Labor Relations on employee verification, union grievance, & performance issues. • Provide coaching & guidance to management & senior level management on employee corrective actions & discipline documentation. Market Communications Manager AT&T, Boca Raton, FL 2012-2013 • Provide reporting on sales force metrics and sales incentive results. • Facilitated & led New Hire Training, coordinate speakers & workshops on benefits, policy & procedure. • Collaborate with senior management & sales leaders to communicate market initiatives, sales incentives, and promotions. Sales Program Execution Manager AT&T, Boca Raton, FL 2010 -2012 • Managed & Mentored a team of 4 Sales Operations Analysts inclusive of 2 Centralized Hiring Managers tasked to recruit New Hire sales talent for 52 retail store locations from Key West to Vero Beach. • Developed, directed and managed sales programs related to product, sales processes and operational changes. • Developed changes to policies, established procedures, and communicated them to the market. • Key Contributor Award - 2010 Sales Operations Analyst AT&T, Boca Raton, FL 2005-2010 • Provided systems access management for sales force employees. • Developed & implemented sales recognition program designed to drive sales & motivate employees which resulted in an increase in sales revenue YOY by 15% - 23%. • Implemented & led New Hire Training class designed to retain employees and reduce attrition. • Service Excellence Award Winner – 3rd Quarter 2007 Administrative Assistant AT&T, New York, NY 2003-2004 • Assisted with the organization of sales force reporting, making travel & meeting arrangements, liaise with external telecommunications vendors, handle administrative requests & queries. EDUCATION B.S., Biology, State University of Stony Brook ACTIVITIES Avid athlete, passionate about health & fitness. Believe athleticism teaches you to set a vision, goals, and to stay resilient, learn and improve even in the midst of failure.