1. Michael Snow
Over the course of more than 20 years in hospitality management, I have worked across a diverse range of
related roles, from venue management to events and functions. I can demonstrate exceptional skills in
operational management, leadership of large teams and management of complex supply chains.
At Aurora Resorts, for example, I headed up a team of casual staff,mostly backpackers and developed strong
skills in buildinga consistentcultureof quality and service despite the high staff turnover that came with the
territory. I also managed theskillsin supply chain managementdeveloped duringmy time at Daydream Island
to ensure that we had sufficient stock on hand despite the remote location.
In my functions and events practice, I have also overseen scoping,serviceand delivery for largenumbers of
weddings and milestone parties, convening a complex range of vendors, suppliers and staff to delivery
memorable events of exceptional quality.

2. Michael Snow 0455 610 265
micksnow1@hotmail.com
WORK HISTORY
Duty Manager
Aurora Resorts
2012-2015
ACHIEVEMENTS
 Oversaw2 bars and 1 restaurant
 Managed services for 150 guests across resort
 Led team of 20 personnel
 Designed trainingprograms to rapidly upskill staff (primarily temporary workers / backpackers)
 Builtprocesses for improved financial reporting,including:
 Sales forecasting
 Wage budgets management
RESPONSIBILITIES
 Managingfront-of-house operations,including:
 Ensuringa safe and welcoming space
 Handlingany escalated customer serviceissues
 Auditing servicequality
 Identifyingopportunities to continuously improveservice
 Evaluatingexistingserviceprovision
 Identifyingand triallingnew product lines
 Reviewing impacton business
 Overseeing personnel, including:
 Hiringand selection of staff
 Rostering and arrangingshift-covers
 Staff trainingon sales,serviceand standards
 Overseeing administrativeprocesses
 Managingstock control and inventory
 Liaisingwith vendors
 Ensuringcompliancewith regulatory standards,including:
 Responsibleserviceof alcohol
 OHS
 Local council and licencingrestrictions

3. Michael Snow 0455 610 265
micksnow1@hotmail.com
Hall Keeper
Moonee Valley City Council
2010-2012
RESPONSIBILITIES
 Running all functions for Moonee Valley City Council,including:
 Conferences and events
 Dinners and corporate hospitality-styleevents for VIPs and Councillors
 Setting up servicefor all council meetings, across:
 ICT and A/V infrastructure
 Managingroom set-up and layout
 Coordinatinglogistics
 Managingsuppliers
 Reporting to Business Manager
 Liaisingwith Mayor and Councillors
Operations Manager
Daydream Island
2008-2010
RESPONSIBILITIES
 Running full programof annual functions and ad hoc events
 Managingvenue and cateringfor milestoneevents, such as weddings,including:
 Scopingand costingrequirements
 Project managing events through to completion
 Managingdelivery schedules (includinglonglead times for delivery from mainland)
 Leading marketing and sales team
 Liaisingwith Head Chef on cateringprovision
 Heading up team of 40 staff
PRIOR WORK HISTORY
Bistro Manager
Shoreline Hotel
2005-2008

4. Michael Snow 0455 610 265
micksnow1@hotmail.com
Functions Manager
Marriner Theatres (Regent Theatre, Princess Theatre, Plaza Ballroom, Forum)
2002-2005
Manager
Vintage Cellars
2000-2003
Functions Manager
Spotless Catering, MCG
1993-2000
EDUCATION
Diploma in Hotel and Catering Management
William Angliss
1992
QUALIFICATIONS
Food Safety
Food Handling
RSA
Wine Appreciation Course
REFERENCES
Jason Daminiolopolos- General Manger Aurora
Resorts - 0422679693
Dane Gresham – Manager- Council Buisness Monee Valley Council
0431413859