This document provides a summary of Raymond Apodaca's experience and qualifications. Raymond has over 10 years of experience in corporate event and meeting planning and over 20 years of experience in call center management, human resources, and training and development. His areas of expertise include meeting and event planning, customer service, contract negotiation, project management, and more. He is currently a Program/Contract Manager for Corporate Events at Southern California Edison, where he plans and executes up to 75 corporate events annually. Previously, he held supervisory roles in customer service and was an operations manager for a customer contact center.

1. Phone 626 222 4674
E-mail Raymefa@aol.com
Raymond Apodaca
Summary A Program and Project manager with over 10 years Corporate Event
and Meeting Planning experience. In addition, a dedicated professional
with over 20 years experience in Call Center Management, Human
Resources, Training and Development, as well as a Creative and
Innovative Leader. A successful Strategic Manager, with Excellent
Interpersonal Skills, and proven success in Financial Forecasting,
Budget Controls and Project Management.
Areas of Expertise
Meeting and Event Planning Emergency Support
Customer Service Presentation Skills
Contract Negotiation Vendor Relations
Interviewing Techniques Performance Planning
New Hire Processing Project Management
Work experience June, 1997- Present Southern California Edison Rosemead, Ca
Program/Contract Manager- Corporate Events
10/05 to Current
 Work with Executives, Board of Directors and other officers on
confidential and complex projects, often at their private residences.
 Responsible for Planning, Coordinating and Executing up to 75
Corporate Service Events. Including annual signature events,
Shareholder Meetings, Board of Directors Meetings and other complex
and confidential events.
 Corporate Credit Card Processing and Budget Reconciliation for over
$550K annually
 Completed over 75 High Sierra Workshop Tours for City Officials.
Industry leaders and VIP. Conducting presentations, facilitating travel,
and ensuring Safety and Security Compliance
 Compile and Complete Project Folders with all Contracts, Invoices, and
pertinent Documentation

2.  Review, Negotiate and Execute contracts with vendors
 Point of contact with families impacted by work place fatalities.
Assisted with all aspects of Memorial Event Planning as directed
 Provide logistical support for our crews and staff during critical
Storm Conditions. Including but not limited to Lodging, Meals and
Supplies
Supervisor lll, Customer Communication Organization,
Commercial and Industrial Segment
06/97 – 10/05
 Supervised a Staff of over 25 agents
 Monitor and Report Team Performance
 Handle Escalated Issues regarding SCE Tariffs, Policies and
Corporate Objectives
 Ensure a Safe Work Environment, conducting Ergonomic
Evaluations, Safety Moments and Industry Practices
 Complete Performance Appraisals, Performance Plans, Monitor
and Coach Team Members
 Coach, Develop and Mentor Team Members
 Recognize and Celebrate Team and Individual Accomplishments
 Perform Disciplinary Action as required
Operations Manager, CCO Temporary Work Assignment
2002-2003
• Responsible for Day to Day operations of the Customer Communication
Center
• Lead a team of 10 Supervisors, and over 300 Agents
• Established and Business Objectives and plans including Energy
Efficiency Call Center and the Los Angeles Times Solicitation Pilot
• Provided leadership to supervisor team including, Training, Recognition,
Coaching and Development
• Managed Salary Administration, Disciplinary Action, EEO and
Affirmative Action as required
• Completed Monthly Performance Reports with Accomplishments,
Project Milestones, Trends and Customer Issues
Professional
memberships
MPI- Meeting Planners International
Hispanic Corporate Council

3. Saint John Bosco Alumni Board