Cours donné à Metz en décembre 2018

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Chatbot
An Intelligent Agent for
Enterprise Professionals
Today, lets look at

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Renowned entrepreneurs and
technologists including Mark
Zuckerberg, Elon Musk and Reid
Hoffman
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Renowned entrepreneurs and
technologists including Mark
Zuckerberg, Elon Musk and Reid
Hoffman
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have recently declared their
renewed interest in Artificial
Intelligence (AI) projects.
Some believe that AI
Development is a real threat to
the human race, some do not.

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Elon Musk worries that
artificial intelligence will
take over the world.
(Dec 2015, @ Launchof
OpenAI Project)
IT’S A THREAT!
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"My personal challenge for
2016 is to build a simple AI to
run my home and help me with
my work.
You can think of it kind of like
Jarvis in Iron Man….”-
Mark Zuckerburg, Jan 2016
IT’S NOT A THREAT!
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Whatever it is,
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Whatever it is,
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Artificial Intelligence
(AI) is here to stay

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Artificial Intelligence
Assistant Trend
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“Over time, the computer itself – whatever
its form factor – will be an intelligent
assistant helping you through your day. We
will move from mobile-first to an AI-first
world.”
Sundar Pichai, Google CEO
28 April 2016

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What is Artificial Intelligence?
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What is Artificial Intelligence?
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Artificial intelligence (AI) is
the intelligence exhibited by machines or
software. It is also the name of the academic field
of study which studies how to create computers
and computer software that are capable of
intelligent behavior. (credit: wiki)

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Artificial Intelligence
Deep Learning
Machine Learning
Hybrid Intelligence
Semantic Web
Ontology
DeepMind
AI Assistant
Chatbot
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What is Artificial Intelligence?

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Semantic WebArtificial Intelligence
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Deep Learning
Machine Learning
Hybrid Intelligence
Ontology
DeepMind
AI Assistant
Chatbot
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What is Artificial Intelligence?

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What is Chatbot?
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What is Chatbot?
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A.I. computer programs designed
to behave like a human that you
can interact with, in order to get
information or get things done

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“Chat apps will come to
be thought of as the new
browsers; bot will be the
new websites. This is the
beginning of a new
Internet”
Ted Livingston
Founder & CEO of KiK
April 2016
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Source: BI Intelligence, 2015
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The Rise of Messenger
Apps
The race of Chatbots
integration on Messaging
platforms is ON!
(MAU: Monthly Active Users)
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“Facebook will now allow businesses to deliver automated
customer support, e-commerce guidance, content and
interactive experiences through chatbots…” – TechCrunch,
April 2016
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“Singapore is partnering with
software giant Microsoft to develop
next-generation digital government
services via chatbots that will enable
conversation — be it voice or text”
Dr Vivian Balakrishnan, Minister-In-
Charge of the Smart Nation Initiative,
July 2016
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BI Intelligence, 2016
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The Artificial Intelligence
behind Chatbots
Text &/or Speech
Engine
Natural
Language
Processing
Machine
and
Deep
Learning
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The Artificial Intelligence
behind Chatbots
Text &/or Speech
Engine
Natural
Language
Processing
AI Engine #1: Natural Language Processing (NLP)
NLP enables computers to derive meaning
from human or natural language input.
Machine
and
Deep
Learning
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The Artificial Intelligence
behind Chatbots
Text &/or Speech
Engine
Natural
Language
Processing
AI Engine #1: Natural Language Processing (NLP)
NLP enables computers to derive meaning
from human or natural language input.
Machine
and
Deep
Learning
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The Artificial Intelligence
behind Chatbots
Text &/or Speech
Engine
Natural
Language
Processing
AI Engine #2: Machine Learning (ML)
ML enables computers to learn when exposed
to new data without being explicitly
programmed.
Machine
and
Deep
Learning
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The Artificial Intelligence
behind Chatbots
Text &/or Speech
Engine
Natural
Language
Processing
AI Engine #2: Machine Learning (ML)
ML enables computers to learn when exposed
to new data without being explicitly
programmed.
Machine
and
Deep
Learning
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Chatbots: History
1950: Alan Turing
proposes the
Turing Test to
determine the
intelligence of
computer
programs
1995: Alice was
launched. It
was one of the
most successful
chatterbots at
that time
1950 1960 1970 1980 1990 2000 2010
2013: Mitsuku wins
the Loebner Prize.
It is one of the
most human-like
chatbots publicly
available
1990: The Loebner
Prize, a competition
that judges chatbots
based on their
human likeness, is
launched
1965:
Development of
ELIZA, one of
the first
chatbots
1972: PARRY was
launched. It was
a chatbot that
simulated a
patient with
paranoid
schizophrenia.
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Chatbots: History
1950: Alan Turing
proposes the
Turing Test to
determine the
intelligence of
computer
programs
1995: Alice was
launched. It
was one of the
most successful
chatterbots at
that time
1950 1960 1970 1980 1990 2000 2010
2013: Mitsuku wins
the Loebner Prize.
It is one of the
most human-like
chatbots publicly
available
1990: The Loebner
Prize, a competition
that judges chatbots
based on their
human likeness, is
launched
1965:
Development of
ELIZA, one of
the first
chatbots
1972: PARRY was
launched. It was
a chatbot that
simulated a
patient with
paranoid
schizophrenia.
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What Make
Chatbots Come Alive
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What Make
Chatbots Come Alive
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What Make
Chatbots Come Alive
➢It has to
mimic just
like human
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What Make
Chatbots Come Alive
➢It has to
mimic just
like human
➢It has to be
useful
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How Can Chatbots
Help Enterprises
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Automation | Accuracy | Cost Effectiveness | Multi-tasking |
Dynamics | Productivity | Collaboration
How Can Chatbots
Help Enterprises
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Top
ChatBots
Application Trends
for Business
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A.I. ChatBots for Business
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A.I. ChatBots for Business
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1. HR
Assistant
Chatbots
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HR Assistant Chatbots
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HR Assistant Chatbots
“They will tell Mila
they’re not feelin
well….
“I’m sorry to hear
that,” Mila will
respond….
Mila will send a
message to the
appropriate
manager….”
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2. Scheduling
Assistant
Chatbots
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Scheduling Assistant Chatbots
Mimetic is a
personal
assistant that
schedules
meetings for
you.
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Scheduling Assistant Chatbots
Mimetic is a
personal
assistant that
schedules
meetings for
you.
Automatically,
upon instruction
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Scheduling Assistant Chatbots
Meekan is your team’s scheduling
assistant robot. Just ask for a meeting,
and Meekan will match everyone’s
calendar for the optimal time
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3. Workflow
Assistant
Chatbots
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Workflow Assistant Chatbots
Company WORKATO’s Workbot helps
to pull all graphs and charts from
multiple applications 45

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Workflow Assistant Chatbots
“Workato’s chatbot brings enterprise
workflow into Slack”
TechCrunch, Jan 2016
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4. Brand
Ambassador
Chatbots
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How about a chatbot that answers all your brand,
company and products enquiries?
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How about a chatbot that answers all your brand,
company and products enquiries?
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Get a Brand Ambassador
“Hibot” from Kooki today

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Talk to our hibot
@KookiHiBot
Telegram
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It is Kooki’s
Brand
Ambassador
Talk to our hibot
@KookiHiBot
Telegram
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In Summary,
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In Summary,
AI assistant and chatbot
applications will continue to
grow
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In Summary,
AI assistant and chatbot
applications will continue to
grow
in both enterprise and consumer space.
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“Chatbots will fundamentally
revolutionize how computing
is experienced by
everybody.”
- Microsoft CEO Satya Nadella, July 2016
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SLIDESHARE BY KOOKI CMO- TEEWEE ANG
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Intelligent Agent for Enterprise
Professionals
Kooki builds AI Agents that boost enterprise knowledge
accumulation and users’ professional capabilities with
DeepProTM, our suite of artificial intelligence & deep
learning expertise models.
INTRODUCING KOOKI
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Intelligent Agent for Enterprise
Professionals
Kooki builds AI Agents that boost enterprise knowledge
accumulation and users’ professional capabilities with
DeepProTM, our suite of artificial intelligence & deep
learning expertise models.
Management
Mid-Management
Working …
Kooki’s AI Agent Model: Tiering & Collaborative Network
INTRODUCING KOOKI
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Intelligent Agent for Enterprise
Professionals
Kooki builds AI Agents that boost enterprise knowledge
accumulation and users’ professional capabilities with
DeepProTM, our suite of artificial intelligence & deep
learning expertise models.
Management
Mid-Management
Working …
Kooki’s AI Agent Model: Tiering & Collaborative Network
INTRODUCING KOOKI
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AI Agent Applications
to come:
• Market Intelligence
• Financial Analysis
• Governance &
Regulation
• Accountancy
• HR Management
• Customer Service
• More…

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OUR CORE TEAM
Weetiong Ang
CEO
“There will come a day when
we witness the convergence of
human and machine.”
- Weetiong Ang
Teewee Ang
CMO
“If you want to go fast, go
alone. If you want to go far, go
together.”
– African Proverb
Joey Sim
Business Development Lead
“Success is how high you
bounce when you hit bottom.”
-George S. Patton
INTRODUCING KOOKI
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