The document provides a summary of Pamela Miller's career objective, work history, education, and contact information. She is seeking a position in health care where she can help patients and medical staff. Her work history demonstrates over 15 years of experience in various medical roles, including as a health technician, medical technician, medical assistant, and therapist tech. She has worked for the Department of Veterans Affairs, Neighborhood Medical Care, and Spindletop MHMR. Her education includes certification as a medical assistant and phlebotomist from Platt Health Careers and a nursing program at Lamar State College.

1. PAMELA M MILLER
211 Pleasant Hill Lane
Royse City, Texas 75189
(HM) (469) 264-7748 (CELL) (214)454-2343
p24white@yahoo.com
Management Analyst AH-15-HCC-1381120-BU
Career Objective
Seeking a position in the Health Care Field where I can be most effective in
helping other medical personnel, assist patients and provide quality health
care.
Work History
July 01, 2006 – Now
Dept Of Veteran Affairs –Dallas, Texas
Health Technician
Assist patients with their appointments. Verifies patient upon check-in and screening. Indicate
whether patient is a new patient, has any new allergies, has a history of glaucoma or
have become diabetic since there last visit. Order supplies, answer/direct phone calls and
visitors to appropriate area. Assist nurse with venipuncture for patients with varicose veins
or hard sticks for FA’s. Respond to first aid emergent situations. Assist in resolving
doctor/patient complaints. Assist MAS staff with ordering labs and making laboratory
appointments. As a screen I check patient visual acuity, eye pressure using a tonometer
machine or tono-pen and I auto refract each patient using an autorefractor keratometer. I also
check each patients angles prior to dilation in order for the doctor to give an evaluation of
many eye diseases such as cataracts, diabetic retinopathy, macular degeneration, and
glaucoma. I inform each patient of why they are being dilated and how long to expect
their pupils to remain dilated. I check each patients vitals prior to surgery. I check patient
prescription on their glasses and I have put in new prescription for new glass orders. I have
performed teleretina on patients. Responsible for making sure crash-cart is not expired,
tampered with and insuring crash-cart is functioning properly daily. I always ensure
patient privacy and information security, follows universal precautions. I always demonstrate
a professional and courteous attitude toward all veterans, their family members, my fellow
employees and affiliates and others that I may come into contact with. Maintain doctors room,
screening room, visual field room, teleretina room, Technician room and TMS room so that it
is neat and clean and ensures supplies/medications are not expired. I ensure minor surgery
room is sterile prior to all to all surgeries. I ensure all supplies and the patient proper
paperwork is ready, prior to doctors arrival in procedure room. I set up sterile field and
have the supplies/ instruments ready prior to patient examination/procedure.
As a Medical Assistant I am very familiar with computers and computer software. I am

2. familiar with Microsoft office, excel, power point and access. I know how to write letters
using the correct format, coordinate meetings, and/or schedule conferences, book keeping,
schedule appointments and I know how to purchase and maintain supplies and equipment.
I have been trained and have access to appointment manager. I am a qualified typist.
As a Tele health Clinical Technician I am able to communicate orally and written with doctors
and put it into layman terms so that the patient can understand. I inform the patient about his
follow-up care and his return to clinic appointment and significance of returning for their
follow-up appointment. When sending patient information via email I ensure I encrypt the
email prior to sending. I adhere to infection control measures by washing my hand between
each patient with antimicrobial soap or an alcohol-based hand rub to help reduce the spread
of disease. I call veterans to remind them of schedule and reschedule appointments due to a
new clinic opening or cancelation of clinics. I know how to schedule patients and enter new
consults via CPRS and Vista system. I am familiar with making sure I document all
encounters with patients’ whether it’s by telephone or in person. I make sure all my notes
and consults have been entered into the system. I make sure all patients’ reminders have
been addresses appropriately. To ensure the clinic run smoothly and effectively; I order
supplies for the clinic so that our doctors and staff have the items they need to provide
quality healthcare to our veterans. I complete all mandatory training within the time allowed.
Dec 05, 2005 – June 30, 2011
Dept Of Veterans- Dallas, Texas
Medical Technician
Assist patients with correct lab orders, order correct labs, performs
venipuncture on patient, check patient in for appt., verifies pt identification,
ensures patient privacy and information security, follows universal precautions. Perform
reception duties, order supplies, answering and directing phone calls/visitors, scheduling
appt and checking patients in for appointments. Respond to first aid or emergent situations.
Reassign daily assignments according to staffing, assist in resolving doctor/patient complaints.
Responsible for making sure crash-cart is not expired, tampered with and insuring crash-cart
is functioning properly daily.
Aug 01, 2006 – Oct 30, 2006
Neighborhood Medical Care – Coppell, Texas
Medical Assistant/Phlebotomist
Measuring and record vital signs, height, glucose, weight. Interview patient to identify needs,
medical history and demographic information. Schedule appts and checking patients in for
appts. Perform EKGs, collect urine specimen, throat & wound cultures, hearing & eye exams
Determine what physician will need during patient evaluation, prepare examining room and
Assist physician with MRI scans, joint aspirations, I&D, biopsies, excisions and suturing.
Autoclave medical equipment, spin down blood in the centrifuge, and ensure equipment

3. Is in working order, monitoring and restocking supplies. Documented all patient encounter in
medical chart. Educate patient & family on preventative health measures and follow- up care.
Perform reception duties, answer phone calls, called in prescriptions for patients and verified
insurance information. Respond to first aid or emergent situations.
Oct 04, 2004 - Oct 08, 2005
Spindletop MHMR - Beaumont, Texas
Therapist Tech 1
Assist consumers w/ADL's skills. Order supplies, take individuals to the Doctor. Follow
doctors, dietician etc. orders when preparing meals, taking individuals on
events. Help individuals with their training, performing breathalyzers and finger stick glucose
monitoring. Measuring and recording vital signs, weight, bowel movements and behavior in
Patients charts for medical and psychological evaluations. Respond to first aid of emergent
Situations. Educate patient and family on preventive health measures.
Jan 03, 2000 - Oct 08, 2005
Conex Inc. - Beaumont, Texas
Helper/Laborer/Fireguard
Contractor Company, Made sure all contractors had on proper ppe before starting
any hot-work, or safe-work etc. Made sure grounds area was clear of debris and other
hazardous materials. Respond to first aid or emergent situations.
Education
March 2006 –Oct 2006
Platt Health Careers – Dallas, Texas
Medical Assistant/ Phlebotomist – certificate received
Aug 2000
Lamar St College Pt. Arthur - Pt. Arthur, Texas
Nursing
December 1999
Central Senior High School - Beaumont, Texas
High School Diploma received
REFERENCES UPON REQUEST