The document is a resume for Shannon Tribich Ayres, a senior technical writer. It summarizes her experience writing documentation that improved products and increased profits by reducing support needs and improving user satisfaction. Her background includes programming, accounting and banking. She has expertise in content authoring tools like FrameMaker and graphic design software. Her accomplishments include technical writing awards and she is proficient in multiple languages.

1. SHANNON TRIBICH AYRES
www.linkedin.com/in/shannonayres (925) 639-4912 shanayres@gmail.com
SENIOR TECHNICAL WRITER
Higher profits:
 Create clear, complete documentation, thus reducing technical support and returned products.
For example: wrote installation guide that enabled worldwide customers to install the software themselves so
technical support personnel no longer needed to travel throughout Europe and Asia to install the product.
 Write documentation that increases user satisfaction, leading to more word-of-mouth recommendations and sales.
Better products:
 Passion for usability and user interface design. Add value to products by suggesting design and usability
improvements, and standardizing text and UI elements.
 Catch inconsistencies and defects in user interfaces and bugs in software.
 Identify and correct errors in coding and calculations.
 Actively participate and contribute during team meetings, for both product and documentation issues.
Wide range of industry experience:
 Localization and globalization.
 Former programmer/software engineer.
 Former accountant (auditing, P & L statement, and balance sheet).
 Eight years banking.
Specialized expertise:
 Expert in FrameMaker and Word.
 Accomplished graphic designer (Visio, PowerPoint, SnagIt).
 Analytical yet creative. Equally right- and left-brained, with extensive problem-solving and research abilities.
 Excellent English composition and grammar skills, with great eye for formatting, graphics, and document design.
 Research, design, write, illustrate, edit, and index all types of technical documents for software and hardware.
 Set up departmental standards and procedures; create style guides; design templates; select software.
 Social networking: LinkedIn, Facebook, Twitter.
Accomplishments:
 Five STC awards for technical writing and editing.
 Foreign languages: French, Italian, Latin, British English.
 Full university scholarship (academic, books, and living expenses).
TECHNOLOGY AND TOOLS
Acrobat, Agile Scrum, Author-it (Authorit), C, C++, Chrome, client/server, computer security and authentication,
Confluence, CVS, DITA, Dreamweaver, Eclipse IDE, Enterprise Computing, Exchange, Firefox, FrameMaker, Frontpage,
FullShot, GNU, Google SketchUp, HTML, Illustrator, IIS (Internet Information Server), Information Mapping, Internet
Explorer, J2EE, J2ME, Java ME, Java, Javadoc, Javascript, JIRA, Linux, Mac, MediaWiki, MS-DOS, MS Office (Word,
Excel, PowerPoint), networking, Open-Office, PaintShopPro, Perforce, Perl, PHP, Plone, RAID, PowerPoint, RoboHelp,
SaaS, SGML, Sharepoint, SnagIt, Subversion (Tortoise SVN), UNIX, Use Cases, vi, Visio, Visual Basic, Visual
SourceSafe, WebWorks, Wiki, Windows, WinHelp, XML.
TYPES OF DOCUMENTATION
User, systems, installation, and API/SDK manuals; functional and programming specifications; training and curriculum
materials; test and setup procedures, technical descriptions, data sheets, and style guides; design documents, system
and configuration requirements; book/project plans and schedules; marketing materials and white papers; web-based
documentation (including wikis); and online help systems.
EXPERIENCE
SCEA (Sony PlayStation), Foster City, California (Contract Writer/Business Aide, 2010 – present)
As Business Aide to Global Director, work on special projects assuming high degree of confidentiality. Write Excel macros,
create pivot tables, research topics, produce reports, write departmental procedures, create job descriptions, develop org.
charts, edit manuals, etc. Wrote User Interface Style Guide and Localization Style Guide for PlayStation products.
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2. Shannon Tribich Ayres (925) 639-4912 shanayres@gmail.com
Total Immersion Software, Alameda, California (Contract Technical Writer/Editor, 2010)
Wrote and edited documentation for armed forces mission rehearsal and training on game development platforms.
Tiburon, Pleasanton, California (Contract Technical Writer/Editor, 2009)
Ported Corrections (prison) Management user manual from FrameMaker to Word, then edited and updated it, while also
correcting existing mistakes in the manual and identifying previously-overlooked software bugs.
Support.com (SupportSoft), Redwood City, California (Senior Technical Writer/Editor, 2008)
Wrote scripts and service guides for solutions engineers, who connect to customers’ PCs over the Internet and run
software to correct problems with the PCs. Thoroughly edited and rewrote UI text.
Velti (Ad Infuse), San Francisco, California (Contract Technical Writer/Editor, 2008)
Wrote and edited documentation (including release notes, bug reports, and dashboard user guides) for Ad Infuse a mobile
advertising solution provider.
Motorola Mobile Devices, Sunnyvale, California (Contract Technical Writer/Editor, 2006 – 2007)
Wrote, edited, and illustrated developer guides, tutorials, online help, technical articles, release notes, wiki, APIs, and
SDKs, for mobile applications running on mobile phones that used Java ME (J2ME). Renamed SDK to better fit with the
product line.
Vodafone, Walnut Creek, California (Contract Technical Writer/Editor, 2005 – 2006)
Wrote and edited software documentation and use cases for Vodafone, an international mobile telecommunications
company.
Adteractive, San Francisco, California (Contract Technical Writer/Editor, 2005)
Wrote technical support documentation for Adteractive, a digital marketing company that delivers leads and new
customers to advertisers on a pay-for-performance basis.
Gap Inc. Direct, San Francisco, California (Contract Technical Writer/Editor, 2005)
Wrote documentation for Web Support engineers, including restart procedures for UNIX servers. Documented order
management, online merchandising, marketing, reporting and CRM operations and tools, and online retail operations.
Worked with project leads and software engineers to develop content standardization and structure across documentation
deliverables. Edited trouble-shooting support guides (written by engineers) and enforced strict standards for these guides.
Examined and revised HTML code to correct formatting and inefficiency issues.
ActivIdentity, Fremont, California (Contract Technical Writer/Editor, 2004 – 2005)
Wrote documentation and created Help system for ActivIdentity Single Sign-On, computer authentication software.
Designed and created FrameMaker template. Member of style guide committee. Edited software guides, manuals, and
documents for other departments.
Metavente (Vicor), Richmond, California (Lead Technical Writer, 2001 – 2004)
Designed, wrote, and edited user documentation for RIDS (Receivables Information Delivery System), an image-enabled
lockbox system. Documented both hardware and software products. RIDS lets financial institutions receive and process
payments directly into their customers’ accounts and lets the customers view those transactions via the Internet.
SkillSet Software (defunct 4/01), Pleasanton, California (Documentation Manager, 1999 – 2001)
Designed, wrote, and edited product documentation for Employment Exchange, a scalable, web-based, enterprise, work-
force-management application spanning nearly every aspect of the hiring and recruiting process. Set up documentation
standards and procedures; wrote documentation project plans and estimates; supervised/mentored junior writer. Active
member of UI team. Recommended product design and usability improvements and standardized text and UI elements.
McAfee (Secure Computing), Concord, California (Senior Technical Writer, 1997 – 1999)
IBM (Informix), Menlo Park, California (Senior Technical Writer, 1996 – 1997)
Inovis (Premenos), Concord, California (Senior Technical Writer, 1993 – 1996)
EDUCATION
 Bachelor of Science (Honors): Mathematics, Economics, Statistics; Salford University, England
Top 2% of population—full scholarship (academic and living expenses)
 Teaching Certificate Course: Brunel University, Middlesex, England
 18 credits towards MBA in Marketing: Baruch College, CUNY, New York
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