Srinivas Medikonda
Project Manager CRM
Mobile – 940 273 0265
Skype – Srinivas.Medikonda
PROFESSIONAL SUMMARY
 20+ years of Experience in Project Management, CRM Domain, Strategy & Consulting, Innovation & Product
Conceptualization, Mobility & User Experience, Global delivery & rollout of multiple CRM applications across
vertical.
 Have been instrumental in delivering over 20 plus end to end CRMengagements spanning various products and
serving customers across industry verticals. Through opportunities for working on such diverse projects and
assignments, have gained deep expertise and exposure to varied and diverse tasks in the CRMConsulting and
Projectdeliverylifecycle.specializationhave beeninthe areasof CRMconsulting,businessprocessre-engineering,
requirementdefinition&analysis,projectdocumentation(BRD,ProcessMapsand SolutionDesign) andOperating
Model definition from both business function and technology perspective.
 SuccessfullymanagingEngagementsanddeliveringdifferententerpriselevel CRMApplicationswith the complete
responsibility of delivery and execution.
 Businessstrategist;planandmanage multimillion-dollarprojectsaligningbusinessgoalswithtechnologysolutions
to drive process improvements, competitive advantage and bottom-line gains.
 Comfortable in multi-cultural/ multi-ethnic environments due to significant overseas exposure enabling in
creating, Building, Expanding Customer/Partner Relationships & Alliances
 Businessexpertise - Accountplanning,pursuits,presentationstoexecutives,presentationsatevents,salesdemos,
proposal development, team building and managing client relationship.
 Expertinagile andwaterfall projectmanagementmethodologies.Able tomanage large project teams and known
for high-quality deliverables that meet or exceed timeline and budgetary targets.
 Acted as a liaison between experts and the client to ensure standards were met, while tracking all project
requirements
 Excellentcommunicator;leverage technical,businessandfinancial acumentocommunicate effectivelywithclient
executives and their respective teams.
 Experience with Sales Cloud, Service Cloud, Communities and Marketing Cloud.
 Hands on Experience in Data Migration from Siebel to Sales Force.
 Experience in integration of Sales Force with internal and external third-party/ enterprise level applications.
 Create and develop Microsoft Dynamics CRM Custom parts (Plug-in, workflow, data migration, and new web
forms, Entity, Sitemap & Ribbon Customizations) to cater business needs of customer.
 Experience in using Microsoft Dynamics CRMSDK, CRMfor Outlook (Online/Offline), Data Migration Tools, and
Scribe etc.
 Developed custom applications using SOAP and REST based CRMWeb Services
 Perform gathering business requirements needs and translate into Sales Force CRM functions.
 In-depthpractical knowledge of all modules and features of Sales Force both Sales and Service Cloud. Also have
good exposure in other areas of project execution like Customer facing, Requirement gathering and analysis,
Consulting, Solution Designing, Documentation, Implementation, Development and support of Business
Solutions.
 Implement code version maintenance/tracking using Microsoft Team Foundation Server (TFS).
 Create processmodels,specifications,diagrams, and charts to provide directiontodevelopersand/orthe project
team
 Experience working in Agile environment and participating in Agile ceremonies - Sprint Planning, Sprint
Commitment, Daily stand-up, Continuous Release planning, Sprint
 Proven ability to analyze problems, root causes and develop innovative solutions to business challenges and
streamlining operations.
Skill Summary
Project Management Project Lifecycle Value Added Leadership
Solution Architect Requirements Analysis Cross-Functional Supervision
Project Delivery Costing & Budgeting Team Building & Mentoring
Strategy & Consulting Project Scheduling Client Relations &
Presentations
Project co-ordination Testing/QA/Rollout/Support Business & IT Planning
Innovative Ideas in approach
and implementation
Business Users Training Vendor Management
TECHNICAL SKILLS
SalesForce SalesForce.com, APEX,Visual Force Pages, Apex DataLoader, SSOSetup, Eclipse,SF
for BB, GoodApps,SalesForce for Outlook,BigMachines,DocuSignandConga..
MicrosoftTechnologies .NET Framework2.0/3.0/3.5/4.0, ASP.NET,ADO.NET,WebServices, WCF,WSDL,
SOAP,ADFS,SSOfor MS CRM 201120132015, OutlookandEmail RouterIntegration.
Siebel CRM Siebel 8.1/7.8/7.7/7.5.2/7.0.3, Siebel 6.0 (Siebel 2000), Siebel Configuration, EIM,
Siebel Business Services, Siebel Tools, Siebel Server Administration and
Siebel Analytics Server Administration
Project Management MS Project, MS Visio, Power Point, EXCEL, JIRA, ALM
Web Technologies HTML, JavaScript, VBScript, XML, REST,SOAP, WSDL, SAML
Languages C#, VB.Net, C, C++, T-SQL, PL/SQL
Database SQL Server 2012/2010/2008/2005, Oracle 11g/10g
Development Tools MS Visual Studio 2010/2008/2005, MS Access and Testing Tools
Version Controller Team Foundation Server (TFS),Clear Case and VSS
Reporting Tools SQL Server Reporting Services (SSRS), Crystal Reports 10/11
Web Servers Internet Information Services (IIS) 8.0/7.5/7.0
Operating System Windows XP, Windows 7, Windows 10, Windows Server 2003, 2008 and 2012
Domain Knowledge Banking and Finance, Telecom, Retail and Auto
PROFESSIONAL EXPERIENCE
Nissan,Dallas, TX Feb2016 – Till Date
SalesForce CRM
ROLE: Project Manager
Nissanisone of the largestAutoManufacturingCompanyhavingofficesacrossthe globe.Nissan hasSalesforce.com
implementation fortheirCustomerService Portal (USA andCanada).The scope includesApplicationDesign,code
development,Testing MigrationtodifferentenvironmentsandSupport.
Responsibilities:
 Responsible for controlling project deliverables, scope & expectations
 Created MS project schedule to facilitate organized communication and ensure on-time delivery of quality
milestones
 Manage multiple global Salesforce.com(SFDC)softwareprojectssimultaneously across numerous application
teams throughout the product development life cycle
 Work closely with program managers, vendor development teams and quality assurance to define the
comprehensive project plan
 Hold regular status meetings with project team to drive task assignments to completion
 Ensuring project documents and meeting minutes are complete, current, and stored appropriately
 Track actual project hours and percent completed against budget and to identify project health
 Communicate project status with sponsors and senior leadership
 Manage the process from project initiation, vendor selection, scoping, resource planning, budgeti ng, agile
development, change management through to production release
 Responsible forriskmanagement, issue management, status reporting, project kickoffs and reporting to the
senior management team
 Lead technical requirement sessions to Identify client requirements
 Responsible for project schedule creation, development and quality assurance estimation and managed
adherence to budget
 Manage vendor relationships with outside Salesforce.com development staff
 Createdadvancedreportsanddashboardsforglobal social mediamanagementtomeasure site effectiveness
 Lead the selectionandimplementationof Medtroniccommunitysolutionsincludinginfluencing the selection
of new technologies and the proposed technology changes
 Identify opportunities for process optimization, process redesign and development of new process and
policies
 Assist in defining solution road-maps for end-to-end business process and system flows
 Own the overall release management for the salesforce.com community site, including release planning,
release change control, release readiness and managing deployment to production
Bright House Networks,Tampa, FL July2015 – Jan 2016
SalesForce CRM (Sales& Service)
ROLE: Project Manager
BrightHouse NetworksLLC isthe tenth-largestmultichannelvideoserviceproviderandthe 6th largestcable internet
provider(basedoncoverage) inthe UnitedStates.BrightHouse Networks'primaryservice offeringsincludingdigital
television,high-speedinternet,home securityandautomationandvoice services.
BHN has got Salesforce.comimplementation.SalesprocessautomationisinSalesforce.comandQuote Management
isusing3rd partyproduct BigMachines.The scope includesApplicationDesign,code development,Testingand
migrationtodifferentenvironments.
Responsibilities:
 Project manager for the technical delivery of salesforce.com integration
 Responsible for controlling project deliverables, scope & expectations
 CreatedMS projectschedule tofacilitate organizedcommunicationandensure on-time deliveryof quality
milestones
 Hold regular status meetings with project team to drive task assignments to completion
 Ensuring project documents and meeting minutes are complete, current, and stored appropriately
 Track actual project hours and percent completed against budget and to identify project health
 Communicate project status with sponsors and senior leadership
 Lead technical requirement sessions to Identify client requirements and conducted detailed analysis of
client data
 Experience creating proposals for implementation and integration projects
 Successfully implemented Salesforce.com across professional services organization
 Performed data migration from Salesforce group edition to enterprise edition
 Setup and administer Salesforce standard business objects including dashboards, leads, opportunities,
campaigns, accounts, contacts, opportunities, cases, solutions and reports
 Administer security and application access for professional services organization
 Setup and administer workflow and data validation criteria within salesforce.com
 Experience with setup of custom objects and page layouts within salesforce.com
 Established organization wide access privileges, role hierarchy and custom sharing rights based on
organizational business processes
 Responsible for delivery of executive analytics using reports and dashboards
 Developed customer service process within salesforce.com utilizing the cases object
 Performed data uploads utilizing both the application import wizard and Apex data loader
 Ensure that testplanning,execution,andreportingiseffective, efficient, standardized, coordinated, and
integrated
 Responsible for Hands-on functional testing and validation of business requirements and system
functionality
 Successfully implemented Google Apps for several small businesses
 Familiaritywithmessaging-relatedprotocolssuchasActive Directory, SMTP, IMAP, POP3, and MX routing
 Aiding customers in Salesforce.com migration planning, system design and administrator and end user
training
 IntegratingGoogle Appswithonpremise mail, calendaring and directory services using the Google Apps
API
 Leading customers through development of Google-based dashboards
Citi Bank NA, Dallas, TX Jan 2011 – Jun2015
SalesForce CRM (Sales)
ROLE: Project Manager
Responsibilities -
 Expertise inEndto EndImplementations,Customizationsof Salesforce.comCRM.
 Verywell understandthe Architectureof Salesforce.
 ImplementingUATandPRODreleasesbothMonthlyandQuarterly.
 Interacting with Business to get the requirements for new projects and enhancements
 Handling PROD Support and UAT issues from users
 Expertise inIntegrationswithSalesforce.comandbackendInterfaces(Legacysystemslike Siebel,SAP)byusing
Web Services and Web Methods, Informatics as an integration layer.
 Experience in working with Application Servers viz. Web Logic, WebSphere, and Iplanet.
 Experience in working with different IDE’s like JBuilder, WSAD and Eclipse.
 Hand on writing Triggers and Customizing the Sales force Application.
 Implemented Single Sign On (SAML) for Sales Force Application in Citi Bank, USA
 Worked with SSG (SOA) Gateway for all the interfaces that were using TIBCO and Abinitio
 I am a verytechnical personandgetsinvolvedindaytoday activitiesinall projectsandlike totake challenging
roles.
 Takingoverall responsibilityof the ProjectbothfromDelivery andProgramManagementperspective.
 CoordinatingUATtestingwithbusinessteams.
 Creating build checklist for releases.
 Requirementgatheringfornewinitiativesbothlongtermandshortterm Projects.
 AllocatingworktoOffshore andtrackingthe same.
 Providingweeklystatusreporttothe Customerandmake sure theyare alwaysinSync.
 Training end users on new releases
 Creating build checklist for releases.
 Familiar with HP Quality Center and testing methodologies.
 Workedon manyRFP’s,TDD’s andFRD’s duringimplementations.
 To followCiti’sChange andRelease Managementforall the releases.
 Experience working with Data redaction teams to redact the Data (PII Data)
 Well verse with the capabilities & limitations of API, Apex code and possible Integrations
 Also interested in learning new technologies and keep myself up to date.
 Worked with Sales Force Plug in and deployed to end users.
 Hard working, Good communication skills, an attitude of continuous learning, adaptability to emerging
technologies, creative problem solving, proactive listening, ability to lead and work in a team or
independently.
 Experience in Onsite-Offshore coordination.
 Understand the technical solution and work with technical architect to propose a project.
Environment: Eclipse, Apex DataLoader, Scripting,SOQL,App exchangeProducts, Workflows,Oracle10g (UNIX),
Windows2003, TIBCO Middleware
Citi Bank NA, Dallas, TX Jun07 – Dec 2010
Siebel FinanceandSales
ROLE –Project Manager
Responsibilities –
Siebel Administration
 Responsible for handling issues related to all production, test and development instances. (There are 4
production instances of Siebel across the globe which needed to be administered)
 Solving issues related to more than 15 servers in instances.
 Creating build checklist for releases.
 Creatingchecklistforpostdatabase refresh(productiondatatransformationtointegrationtestinstances.)
 Handling problems related to user access, employee loads, LDAP user creation.
 Handling PROD Support and UAT issues from users.
 Database extract and initialization for developers
 Activating the new Workflows and troubleshooting if required.
 Helping developer and the team involving any issues related to connectivity and other issues involving
Siebel admin role.
 Loading LOV’s using ADM
 Creating new Siebel Components and changing the Parameters as and when required.
 Coordinated with other infrastructure teams at the client for environment maintenance, and code
migration planning
 Installing Siebel Servers, Gateway Servers and Web Servers.
 Handling Repository Migration from Dev to UAT and UAT to PROD.
 Automated macro written for adding employee loads, Product Loads, Price Loads etc.
 Preparingthe release notesandgettingBusinessandTechnologySignOff’sprior to code release into UAT
and PROD.
 Handling the DR Tests (Disaster Recovery)
 Worked with Tectia and NDMfor SFTP setup process.
 Working on SSO Implementation (SITE MINDER)
 Monitoring the Siebel Components and bringing them Online when required.
 Monitoring the feeds from all the 20 external systems and to make sure they are completed daily.
 Monitoring the Hardware and Database servers.
 Interacting with Business to get the requirements for new projects and enhancements
 Workingvery closelywiththe Client(Technology) tounderstandnew requirementsandattending Weekly
and Monthly status calls.
 Handling the Offshore and Onsite teams.
 To followCiti’sChange andRelease Managementforall the releases.
 InvolvedinDatamigrationfrom Siebel7.7to7.8
 Currently involved in upgrading to Siebel 7.8 with Oracle 10g.
 Preparation of technical design, providing estimates, developing and reviewing the configuration
 Configuration: Application configuration using Siebel Tools.
 Scripting: created new business services for implementing new business requirements and extended
functionality using eScript.
 Helping Business in extracting Data from Siebel Database as and when required.
 Restarting the Siebel Services (Windows) as and when required
 Training end users on new releases
 Communicatedwiththe SeniorManagementtoprovide the VerbalandWrittencommunicationstothe
Team.
 Proficientingenerating Siebel AnalyticsreportsusingSiebel Answers,Dashboardsand filters.
 Workedwith Siebel AnalyticsServerAdministrationTool to customize the Repository.
 HandlingAnalyticsandETL productionissueswhichhassignificantimpactonthe Business.
 InvolvedinDACandEDW Loads for all the instancesof Siebel CRMandensuringthatall the extractsare
completedasperBusinessExpectations.
 Technical Troubleshootingof the issuesincase of DAC/EDWfailure andRecoveryof the loadsfrompointof
Failure duringMaintenance Phase.
Environment: Siebel 7.X, Configuration,eScript,Workflows,Siebel EAI,SiebelEIM, BusinessServices,Oracle10g
(UNIX),Windows2003,TIBCO Middleware
AgilentTechnologies,CA Oct06 - May07
Siebel Call CenterandSales
Production Release Manager
Responsibilities –
Configuration: Preparationof technical design, providing estimates, developing and reviewing the configuration as
well as application configuration using Siebel Tools.
Siebel EAI: Handlingthe issuesrelatedwiththe interface with various boundary applications. Coordinating with
the middleware team for resolution of problems
Finalization of design for integration objects, components and workflow processes for any change
requests
Scripting: Created new business services for implementing new business requirements and extended
functionality using eScript.
Firm Activities:Proactivelyinvolvedinhouse trainingaboutSiebel tonew joiners,takingknowledge transfer sessions
about Siebel EAI etc.
Automated macro written for adding employee loads, Product Loads, Price Loads etc.
Administration:Responsible forhandlingissuesrelatedtoall production,testanddevelopment instances. (There are
six production instances of Siebel across the globe which needed to be administered)
Solving issues related to more than 70 servers in instances
Creating build checklist for releases
Creating checklist for post database refresh (production data transformation to integration test
instances
Handling problems related to user access, employee loads, LDAP user creation.
Performance and overall monitoring using fog light tool
Database extract and initialization for developers
Helpingdeveloperandthe teaminvolvinganyissuesrelatedtoconnectivityandotherissuesinvolving
Siebel admin role.
Coordinated with other infrastructure teams at the client for environment maintenance, and code
migration planning
Change Mgmt: Release and change management by coordinating with the Siebel Admin Team, Oracle
DBA Team,Siebel Development Team & Support Team to manage different types of releases like IR,
AMR, IDR, Unplanned, Platform Specific and PMR
Interacted at various levels with Agilent business team members to get the Approvals at various
Stages of the Release Management
Environment: Siebel 7.0.4, Configuration,eScript,Workflows,Siebel EAI,BusinessServices,Siebel EIM,Oracle,
Windows2000, SAP
Polycom,USA Jun06 - Jul06
Siebel Sales
ROLE - Siebel Architect
Responsibilities:
 Createdfunctional design specificationsusingthe functional requirementspecificationsaswell asby
communicatingwiththe businessanalystandbusiness
 Workedcloselywithmultiplebusinessteamsforrequirementclarification,designing,resolvingissues,
trainingandknowledge transfer
 Designedtechnical approaches,processes,integrationschemas,integrationlogic,andbusinessuse cases
for implementingcomplex businessrequirements
 Provideddesignsuggestionsandmultipledesignoptionstothe DEV team while designingdetail design
documents.
 Revieweddetailtechnical designdocumentsandprovideddesignoptionsaswell assuggestionsasperthe
designreview.
 WorkedwithPSCteamin resolvingproductionticketsinvolvingarchitectural involvements
 HelpedQA teamincreating complex testcasesforsolutiontestingaswell asintegrationtesting
Environment:Siebel 7.5.3, Configuration,eScript,SiebelEIM,Siebel EAI, BusinessServices,Oracle 9i on HP UX 11
HP, Singapore Apr02 - Apr06
Siebel Call CenterandSales
ROLE- Siebel Architect
Responsibilities–
 Involvedinbuildingthe applicationforHP,usingSiebel 6.3
 Gap analysisof the businessrequirementsandprovidingPOCforimplementation
 Designingthe applicationasperthe businessrequirements
 Preparingtechnical designdocuments(TDD) andreviewingthe technicaldesigndocuments
 Applicationconfigurationasperthe complex businessrequirements
 ApplicationconfigurationusingSiebel Tools
 Creatednewbusinessservicesfor implementingnew businessrequirementsandextendedfunctionality
usingeScript
 Designedworkflowsandtesteditusingworkflow simulator
 ResolvedproblemticketsforProductionInstance
 Developmentof applicationasperthe technical designdocument (TDD)
 Unit testingaswell asintegrationtestingof the application
 Bug fixingfromunitacceptance test(UAT) aswell asFunctional acceptance test(FAT)
 Providedrequirementestimatesasperthe change requests
 ProvidedsolutionsonproblemsfacedrelatedtoSiebelEAIwiththe interface system
 Development,testingandbugfixingof applicationasperthe change request
 InvolvedinDatamigrationfromSiebel6.3to7.5.3
 Automatedmacrowrittenforaddingemployee loads,ProductLoads,Price Loadsetc.
 Responsible forhandlingissuesrelatedtoall production,testanddevelopmentinstances.(There are six
productioninstancesof Siebel acrossthe globe whichneededtobe administered)
 Solvingissuesrelatedtomore than70 serversininstances.
 Creatingbuildchecklistforreleases
 Creatingchecklistforpostdatabase refresh(productiondatatransformationtointegrationtestinstances)
 Handlingproblemsrelatedtouseraccess,employee loads,LDAPusercreation
 Performance andoverall monitoringusingfoglighttool
 Database extractand initializationfordevelopers
 Helpingdeveloperandthe teaminvolvinganyissuesrelatedtoconnectivityandotherissuesinvolving
Siebel adminrole.
 Coordinatedwithotherinfrastructure teamsatthe clientforenvironmentmaintenance,andcode
migrationplanning
 WritingSQL scriptsto aidBusinessReporting
 Maintenance of AssignmentRulesforLeadroutingbasedonResellerpositionskills
 HavingExperience inSiebelTestingareaalso.
 HavingExposure toCISCO(ICM, IVR) inCall Centre
 HavingGood KnowledgeinImplementingWorkForce ManagementTools
 InstalledGatewayServer,SiebelServer,Database Server&WebServer
Environment: Siebel CRM, eScript, OracleDatabase(UNIX),Windows2000
HP, Singapore Sep01-Apr02
Oracle Sales& Marketing(Oracle CRM)
ROLE – CRM Architect
Responsibilities:
 Gap analysisof the businessrequirementsandprovidingPOCforimplementation
 Designingthe applicationasperthe business requirements
 Preparingtechnical designdocuments(TDD) andreviewingthe technicaldesigndocuments
 Applicationconfigurationasperthe complex businessrequirements
 ApplicationconfigurationusingSiebel Tools
 ResolvedproblemticketsforProductionInstance.
 Developmentof applicationasperthe technical designdocument(TDD)
 Unit testingaswell asintegrationtestingof the application
 Bug fixingfromunitacceptance test(UAT) aswell asFunctional acceptance test(FAT)
 Providedrequirementestimatesasperthe change requests
 Providedsolutionsonproblemsfacedrelatedwiththe interface systems
 Development,testingandbugfixingof applicationasperthe change request
 InvolvedinDatamigrationfromlegacysystemtoOracle CRM
 Workedon salesLogicsApplication.
Environment: Oracle CRM, Oracle Database(UNIX),Windows2000
Standard CharteredBank, Singapore Feb01-Aug01
Role - Project Leader
Environment:MS Access,Print- 2- Image,Sybase,WindowsNT4.0
The projectis developedinStandardCharteredBank,Singapore.ThisProjectgivesthe opportunitytoourvaluable
customerstoget the reportsthat are generatedMonthlyandon-eventThe Systemisdesignedinsuchawaythat at a
predeterminedtimeandintoadesiredfolderandflatfile comesintothe NTSeverusingaSecure-Ftp.The NTSeversis
locatedinSingapore andHongKong.Afterthe file reachesthe predeterminedfolderintothe NTServer,itisconverted
intothe database (MS Access) andon the basisof the transactionon a particularaccount an confirmationreportis
generatedandisdirectlyfaxedtothe customeronthe nextdayusingPSB Fax Server(Print-2-Image) andthe report
that are generatedonMonthlybasisare faxedtocustomersonthe nextmonth’s firstbusinessday.Here everythingis
carriedout automatically.Systemisoperatedintwocountries.
Responsibilities:
 AnalysisandArchitecture Design,Database designandDevelopment
 QueryoptimizationandTuning,Reportsdevelopment,testingandimplementation
 Developinguserscreensasperlook& feel requiredbyclient
 Responsible forProjectExecution,Tracking,ClientCommunicationandInterfacing
JP Morgan & Chase,Singapore Aug00-Jan01
IRISTool Website Project
ROLE - Programmer Analyst
Responsibilities: Requirementcapture phase,coding,testing,developinguserscreensasperlookandfeel required
by client,securityhandling
BusinessObjectsImplementation:
 WorkedwithBusinessObjectsversion4.1.9andhave exposure toRelease 5.x.
 DevelopnewreportsusingBusinessObjects,forthe new requirementsandamendmentstothe existing
reportswithSybase asDatabase.
 InstallingBusinessObjects(Remotely)toall the AsiaPacificCountries
 Train the usersto make themfullyutilize the applicationtotheirsatisfactionandrequirementsandeven
supportthemwhenevertheyface problems
Production Support:
 SupportingVariousApplicationlikeOpics,SwiftAlliance,SwiftReports, IMMS,WebApplications(ASP3.0)
for JPMorgan Bank,Singapore
 SupportalsoincludesClient - ServerApplicationlike Visual Basic6.0,MS Access97and MS Excel 97
 Involvesme inTakingCare of DailyTechnical SupportCalls,ServerMaintenance andOtherActivities
 To understandthe businessrequirementsandusersproblemswiththe applicationandresolvethe issues
inminimumtime
 DevelopnewreportsusingBusinessObjects,forthe new requirementsandamendmentstothe existing
reports
 Loadingthe Data tothe ProductionServerswhenrequired
 DailyCheckon the Serversandto maintainthe servers
 TakingCare of the Critical BatchProcessDaily
Environment: ASP3.0, IISWeb Server,BusinessObjects,HTML,and JavaScript,Windows95/98
ASTC, Hyderabad, India Apr00-Jul00
Portal for JointResearchCenter(E-Commerce Solution)
ROLE - ProjectLeader
Responsibilities:
 AnalysisandArchitecture Design,SeparateModule designs
 Database DesignandDevelopment,Queryoptimization&tuning, ASPdevelopment,Integrityof Modules,
Module Testing,IntegrityTesting&implementation.
 Developinguserscreensasperlook& feel requiredbyclient
 Responsible forProjectExecution,Tracking,ClientCommunicationandInterfacing
Environment: HTML, JavaScript,ASP,COM,SQLServer7.0, IIS5.0, WindowsNT4.0,Windows95/98
Deccan Chronicle,Hyderabad, India Oct99 - Mar00
Online ClassifiedsSystem
ROLE - ProjectLeader
The projectis developedinitiallyforInternetenvironmenttobe usedbyDecca Chronicle NewsPaper.Thisprojectwill
be enhancedinfuture byDecca Chronicle NewsPapertouse centrallyattheirheadoffice.Thisprojectaimsat
maintainingthe entireactivitiesconnectedwithacustomizedmannertothe requirements.Database connectionwas
providedtostore andretrieve requiredinformationforAdministratorpurpose.Provisionforrecordingandstoring
past data of all informationwasprovided usingOracle Database.Here the Administratorisgivenanauthorizationto
logininto the serverforchangingthe Advertisements
Responsibilities:Designedandwrote the whole systemapplicationandtesting.
Pellisandadi,Matrimonial Website,Hyderabad, India
Environment: Norton HTML, JavaScript,ASP,COM,SQLServer7.0, IIS5.0, WindowsNT4.0, Windows95/98
Responsibilities:The projectwastodevelopforgettingalliancesandregistrationcanbe done.Thiswebsite Givesan
opportunityforthe customerstoknowthe alliancesbyCaste,Religion,Age,Colouretconwebsite sothat after
selectingthe informationandsubmittingtheycangetthe resultsof the theyof match theyare lookingforbywhich
theirworkisreducedto a maximumextent.The systemcanhandle variousandmaximumavailableinformationtothe
user.
VijaielecWEBSITE,Hyderabad, India
The projectis developedforM/sVIJAIELECTRICALS,INDIA. This site givesanopportunitytoourvariousoffices
locatedthroughoutthe Hydriaand Chennai toaccess the Productiontakenfromdayto day alongwiththe raw
material'savailableforthe coming daysandto see that there isno shortage of materials.Thissystemprovidesaweb
interface forourcustomeralsoto see theiroutstandingbills togetcleared.The systemstoresthe customer
informationintothe database.Eachcustomerwill be givenaunique identificationnumber,purchase ordernumbers
etc.The systemisdevelopedunderADO,ASPenvironment.Modulesinvolvedare web-design,codingandtesting.
Responsibilities:Responsiblefordesigning,writing thewholesystemapplication and testing
Environment: Norton HTML, JavaScript,ASP,COM,SQLServer7.0, IIS5.0, WindowsNT4.0, Windows95/98
PROFESSIONAL TRAINING:
 TrainedonChange and Release ManagementProcessbyAgilentTechnologies
 TrainedonSiebel Core Consultantcourse
 Conductedtrainingsessiononfollowingtopics
 Performance considerationwithEIM
 Performance considerationwithServerAdministration
 Configuration fundamentals(basicconfigurationtechniques)
 VariousSiebelAdmintasksandresponsibilities
 CompletedTrainingfromSiebel CorponData MigrationActivities
EDUCATIONAL QUALIFICATION
* Bachelor of Engineering, Mechanical Engineering, Mysore, India

Medikonda_CRM_PM

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    Srinivas Medikonda Project ManagerCRM Mobile – 940 273 0265 Skype – Srinivas.Medikonda PROFESSIONAL SUMMARY  20+ years of Experience in Project Management, CRM Domain, Strategy & Consulting, Innovation & Product Conceptualization, Mobility & User Experience, Global delivery & rollout of multiple CRM applications across vertical.  Have been instrumental in delivering over 20 plus end to end CRMengagements spanning various products and serving customers across industry verticals. Through opportunities for working on such diverse projects and assignments, have gained deep expertise and exposure to varied and diverse tasks in the CRMConsulting and Projectdeliverylifecycle.specializationhave beeninthe areasof CRMconsulting,businessprocessre-engineering, requirementdefinition&analysis,projectdocumentation(BRD,ProcessMapsand SolutionDesign) andOperating Model definition from both business function and technology perspective.  SuccessfullymanagingEngagementsanddeliveringdifferententerpriselevel CRMApplicationswith the complete responsibility of delivery and execution.  Businessstrategist;planandmanage multimillion-dollarprojectsaligningbusinessgoalswithtechnologysolutions to drive process improvements, competitive advantage and bottom-line gains.  Comfortable in multi-cultural/ multi-ethnic environments due to significant overseas exposure enabling in creating, Building, Expanding Customer/Partner Relationships & Alliances  Businessexpertise - Accountplanning,pursuits,presentationstoexecutives,presentationsatevents,salesdemos, proposal development, team building and managing client relationship.  Expertinagile andwaterfall projectmanagementmethodologies.Able tomanage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.  Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements  Excellentcommunicator;leverage technical,businessandfinancial acumentocommunicate effectivelywithclient executives and their respective teams.  Experience with Sales Cloud, Service Cloud, Communities and Marketing Cloud.  Hands on Experience in Data Migration from Siebel to Sales Force.  Experience in integration of Sales Force with internal and external third-party/ enterprise level applications.  Create and develop Microsoft Dynamics CRM Custom parts (Plug-in, workflow, data migration, and new web forms, Entity, Sitemap & Ribbon Customizations) to cater business needs of customer.  Experience in using Microsoft Dynamics CRMSDK, CRMfor Outlook (Online/Offline), Data Migration Tools, and Scribe etc.  Developed custom applications using SOAP and REST based CRMWeb Services  Perform gathering business requirements needs and translate into Sales Force CRM functions.  In-depthpractical knowledge of all modules and features of Sales Force both Sales and Service Cloud. Also have good exposure in other areas of project execution like Customer facing, Requirement gathering and analysis, Consulting, Solution Designing, Documentation, Implementation, Development and support of Business Solutions.  Implement code version maintenance/tracking using Microsoft Team Foundation Server (TFS).  Create processmodels,specifications,diagrams, and charts to provide directiontodevelopersand/orthe project team  Experience working in Agile environment and participating in Agile ceremonies - Sprint Planning, Sprint Commitment, Daily stand-up, Continuous Release planning, Sprint
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     Proven abilityto analyze problems, root causes and develop innovative solutions to business challenges and streamlining operations. Skill Summary Project Management Project Lifecycle Value Added Leadership Solution Architect Requirements Analysis Cross-Functional Supervision Project Delivery Costing & Budgeting Team Building & Mentoring Strategy & Consulting Project Scheduling Client Relations & Presentations Project co-ordination Testing/QA/Rollout/Support Business & IT Planning Innovative Ideas in approach and implementation Business Users Training Vendor Management TECHNICAL SKILLS SalesForce SalesForce.com, APEX,Visual Force Pages, Apex DataLoader, SSOSetup, Eclipse,SF for BB, GoodApps,SalesForce for Outlook,BigMachines,DocuSignandConga.. MicrosoftTechnologies .NET Framework2.0/3.0/3.5/4.0, ASP.NET,ADO.NET,WebServices, WCF,WSDL, SOAP,ADFS,SSOfor MS CRM 201120132015, OutlookandEmail RouterIntegration. Siebel CRM Siebel 8.1/7.8/7.7/7.5.2/7.0.3, Siebel 6.0 (Siebel 2000), Siebel Configuration, EIM, Siebel Business Services, Siebel Tools, Siebel Server Administration and Siebel Analytics Server Administration Project Management MS Project, MS Visio, Power Point, EXCEL, JIRA, ALM Web Technologies HTML, JavaScript, VBScript, XML, REST,SOAP, WSDL, SAML Languages C#, VB.Net, C, C++, T-SQL, PL/SQL Database SQL Server 2012/2010/2008/2005, Oracle 11g/10g Development Tools MS Visual Studio 2010/2008/2005, MS Access and Testing Tools Version Controller Team Foundation Server (TFS),Clear Case and VSS Reporting Tools SQL Server Reporting Services (SSRS), Crystal Reports 10/11 Web Servers Internet Information Services (IIS) 8.0/7.5/7.0 Operating System Windows XP, Windows 7, Windows 10, Windows Server 2003, 2008 and 2012 Domain Knowledge Banking and Finance, Telecom, Retail and Auto PROFESSIONAL EXPERIENCE Nissan,Dallas, TX Feb2016 – Till Date SalesForce CRM ROLE: Project Manager Nissanisone of the largestAutoManufacturingCompanyhavingofficesacrossthe globe.Nissan hasSalesforce.com implementation fortheirCustomerService Portal (USA andCanada).The scope includesApplicationDesign,code development,Testing MigrationtodifferentenvironmentsandSupport. Responsibilities:  Responsible for controlling project deliverables, scope & expectations  Created MS project schedule to facilitate organized communication and ensure on-time delivery of quality
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    milestones  Manage multipleglobal Salesforce.com(SFDC)softwareprojectssimultaneously across numerous application teams throughout the product development life cycle  Work closely with program managers, vendor development teams and quality assurance to define the comprehensive project plan  Hold regular status meetings with project team to drive task assignments to completion  Ensuring project documents and meeting minutes are complete, current, and stored appropriately  Track actual project hours and percent completed against budget and to identify project health  Communicate project status with sponsors and senior leadership  Manage the process from project initiation, vendor selection, scoping, resource planning, budgeti ng, agile development, change management through to production release  Responsible forriskmanagement, issue management, status reporting, project kickoffs and reporting to the senior management team  Lead technical requirement sessions to Identify client requirements  Responsible for project schedule creation, development and quality assurance estimation and managed adherence to budget  Manage vendor relationships with outside Salesforce.com development staff  Createdadvancedreportsanddashboardsforglobal social mediamanagementtomeasure site effectiveness  Lead the selectionandimplementationof Medtroniccommunitysolutionsincludinginfluencing the selection of new technologies and the proposed technology changes  Identify opportunities for process optimization, process redesign and development of new process and policies  Assist in defining solution road-maps for end-to-end business process and system flows  Own the overall release management for the salesforce.com community site, including release planning, release change control, release readiness and managing deployment to production Bright House Networks,Tampa, FL July2015 – Jan 2016 SalesForce CRM (Sales& Service) ROLE: Project Manager BrightHouse NetworksLLC isthe tenth-largestmultichannelvideoserviceproviderandthe 6th largestcable internet provider(basedoncoverage) inthe UnitedStates.BrightHouse Networks'primaryservice offeringsincludingdigital television,high-speedinternet,home securityandautomationandvoice services. BHN has got Salesforce.comimplementation.SalesprocessautomationisinSalesforce.comandQuote Management isusing3rd partyproduct BigMachines.The scope includesApplicationDesign,code development,Testingand migrationtodifferentenvironments. Responsibilities:  Project manager for the technical delivery of salesforce.com integration  Responsible for controlling project deliverables, scope & expectations  CreatedMS projectschedule tofacilitate organizedcommunicationandensure on-time deliveryof quality milestones  Hold regular status meetings with project team to drive task assignments to completion  Ensuring project documents and meeting minutes are complete, current, and stored appropriately  Track actual project hours and percent completed against budget and to identify project health  Communicate project status with sponsors and senior leadership  Lead technical requirement sessions to Identify client requirements and conducted detailed analysis of client data  Experience creating proposals for implementation and integration projects  Successfully implemented Salesforce.com across professional services organization  Performed data migration from Salesforce group edition to enterprise edition
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     Setup andadminister Salesforce standard business objects including dashboards, leads, opportunities, campaigns, accounts, contacts, opportunities, cases, solutions and reports  Administer security and application access for professional services organization  Setup and administer workflow and data validation criteria within salesforce.com  Experience with setup of custom objects and page layouts within salesforce.com  Established organization wide access privileges, role hierarchy and custom sharing rights based on organizational business processes  Responsible for delivery of executive analytics using reports and dashboards  Developed customer service process within salesforce.com utilizing the cases object  Performed data uploads utilizing both the application import wizard and Apex data loader  Ensure that testplanning,execution,andreportingiseffective, efficient, standardized, coordinated, and integrated  Responsible for Hands-on functional testing and validation of business requirements and system functionality  Successfully implemented Google Apps for several small businesses  Familiaritywithmessaging-relatedprotocolssuchasActive Directory, SMTP, IMAP, POP3, and MX routing  Aiding customers in Salesforce.com migration planning, system design and administrator and end user training  IntegratingGoogle Appswithonpremise mail, calendaring and directory services using the Google Apps API  Leading customers through development of Google-based dashboards Citi Bank NA, Dallas, TX Jan 2011 – Jun2015 SalesForce CRM (Sales) ROLE: Project Manager Responsibilities -  Expertise inEndto EndImplementations,Customizationsof Salesforce.comCRM.  Verywell understandthe Architectureof Salesforce.  ImplementingUATandPRODreleasesbothMonthlyandQuarterly.  Interacting with Business to get the requirements for new projects and enhancements  Handling PROD Support and UAT issues from users  Expertise inIntegrationswithSalesforce.comandbackendInterfaces(Legacysystemslike Siebel,SAP)byusing Web Services and Web Methods, Informatics as an integration layer.  Experience in working with Application Servers viz. Web Logic, WebSphere, and Iplanet.  Experience in working with different IDE’s like JBuilder, WSAD and Eclipse.  Hand on writing Triggers and Customizing the Sales force Application.  Implemented Single Sign On (SAML) for Sales Force Application in Citi Bank, USA  Worked with SSG (SOA) Gateway for all the interfaces that were using TIBCO and Abinitio  I am a verytechnical personandgetsinvolvedindaytoday activitiesinall projectsandlike totake challenging roles.  Takingoverall responsibilityof the ProjectbothfromDelivery andProgramManagementperspective.  CoordinatingUATtestingwithbusinessteams.  Creating build checklist for releases.  Requirementgatheringfornewinitiativesbothlongtermandshortterm Projects.  AllocatingworktoOffshore andtrackingthe same.  Providingweeklystatusreporttothe Customerandmake sure theyare alwaysinSync.  Training end users on new releases
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     Creating buildchecklist for releases.  Familiar with HP Quality Center and testing methodologies.  Workedon manyRFP’s,TDD’s andFRD’s duringimplementations.  To followCiti’sChange andRelease Managementforall the releases.  Experience working with Data redaction teams to redact the Data (PII Data)  Well verse with the capabilities & limitations of API, Apex code and possible Integrations  Also interested in learning new technologies and keep myself up to date.  Worked with Sales Force Plug in and deployed to end users.  Hard working, Good communication skills, an attitude of continuous learning, adaptability to emerging technologies, creative problem solving, proactive listening, ability to lead and work in a team or independently.  Experience in Onsite-Offshore coordination.  Understand the technical solution and work with technical architect to propose a project. Environment: Eclipse, Apex DataLoader, Scripting,SOQL,App exchangeProducts, Workflows,Oracle10g (UNIX), Windows2003, TIBCO Middleware Citi Bank NA, Dallas, TX Jun07 – Dec 2010 Siebel FinanceandSales ROLE –Project Manager Responsibilities – Siebel Administration  Responsible for handling issues related to all production, test and development instances. (There are 4 production instances of Siebel across the globe which needed to be administered)  Solving issues related to more than 15 servers in instances.  Creating build checklist for releases.  Creatingchecklistforpostdatabase refresh(productiondatatransformationtointegrationtestinstances.)  Handling problems related to user access, employee loads, LDAP user creation.  Handling PROD Support and UAT issues from users.  Database extract and initialization for developers  Activating the new Workflows and troubleshooting if required.  Helping developer and the team involving any issues related to connectivity and other issues involving Siebel admin role.  Loading LOV’s using ADM  Creating new Siebel Components and changing the Parameters as and when required.  Coordinated with other infrastructure teams at the client for environment maintenance, and code migration planning  Installing Siebel Servers, Gateway Servers and Web Servers.  Handling Repository Migration from Dev to UAT and UAT to PROD.  Automated macro written for adding employee loads, Product Loads, Price Loads etc.  Preparingthe release notesandgettingBusinessandTechnologySignOff’sprior to code release into UAT and PROD.  Handling the DR Tests (Disaster Recovery)  Worked with Tectia and NDMfor SFTP setup process.  Working on SSO Implementation (SITE MINDER)  Monitoring the Siebel Components and bringing them Online when required.  Monitoring the feeds from all the 20 external systems and to make sure they are completed daily.  Monitoring the Hardware and Database servers.  Interacting with Business to get the requirements for new projects and enhancements  Workingvery closelywiththe Client(Technology) tounderstandnew requirementsandattending Weekly
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    and Monthly statuscalls.  Handling the Offshore and Onsite teams.  To followCiti’sChange andRelease Managementforall the releases.  InvolvedinDatamigrationfrom Siebel7.7to7.8  Currently involved in upgrading to Siebel 7.8 with Oracle 10g.  Preparation of technical design, providing estimates, developing and reviewing the configuration  Configuration: Application configuration using Siebel Tools.  Scripting: created new business services for implementing new business requirements and extended functionality using eScript.  Helping Business in extracting Data from Siebel Database as and when required.  Restarting the Siebel Services (Windows) as and when required  Training end users on new releases  Communicatedwiththe SeniorManagementtoprovide the VerbalandWrittencommunicationstothe Team.  Proficientingenerating Siebel AnalyticsreportsusingSiebel Answers,Dashboardsand filters.  Workedwith Siebel AnalyticsServerAdministrationTool to customize the Repository.  HandlingAnalyticsandETL productionissueswhichhassignificantimpactonthe Business.  InvolvedinDACandEDW Loads for all the instancesof Siebel CRMandensuringthatall the extractsare completedasperBusinessExpectations.  Technical Troubleshootingof the issuesincase of DAC/EDWfailure andRecoveryof the loadsfrompointof Failure duringMaintenance Phase. Environment: Siebel 7.X, Configuration,eScript,Workflows,Siebel EAI,SiebelEIM, BusinessServices,Oracle10g (UNIX),Windows2003,TIBCO Middleware AgilentTechnologies,CA Oct06 - May07 Siebel Call CenterandSales Production Release Manager Responsibilities – Configuration: Preparationof technical design, providing estimates, developing and reviewing the configuration as well as application configuration using Siebel Tools. Siebel EAI: Handlingthe issuesrelatedwiththe interface with various boundary applications. Coordinating with the middleware team for resolution of problems Finalization of design for integration objects, components and workflow processes for any change requests Scripting: Created new business services for implementing new business requirements and extended functionality using eScript. Firm Activities:Proactivelyinvolvedinhouse trainingaboutSiebel tonew joiners,takingknowledge transfer sessions about Siebel EAI etc. Automated macro written for adding employee loads, Product Loads, Price Loads etc. Administration:Responsible forhandlingissuesrelatedtoall production,testanddevelopment instances. (There are six production instances of Siebel across the globe which needed to be administered) Solving issues related to more than 70 servers in instances Creating build checklist for releases Creating checklist for post database refresh (production data transformation to integration test instances
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    Handling problems relatedto user access, employee loads, LDAP user creation. Performance and overall monitoring using fog light tool Database extract and initialization for developers Helpingdeveloperandthe teaminvolvinganyissuesrelatedtoconnectivityandotherissuesinvolving Siebel admin role. Coordinated with other infrastructure teams at the client for environment maintenance, and code migration planning Change Mgmt: Release and change management by coordinating with the Siebel Admin Team, Oracle DBA Team,Siebel Development Team & Support Team to manage different types of releases like IR, AMR, IDR, Unplanned, Platform Specific and PMR Interacted at various levels with Agilent business team members to get the Approvals at various Stages of the Release Management Environment: Siebel 7.0.4, Configuration,eScript,Workflows,Siebel EAI,BusinessServices,Siebel EIM,Oracle, Windows2000, SAP Polycom,USA Jun06 - Jul06 Siebel Sales ROLE - Siebel Architect Responsibilities:  Createdfunctional design specificationsusingthe functional requirementspecificationsaswell asby communicatingwiththe businessanalystandbusiness  Workedcloselywithmultiplebusinessteamsforrequirementclarification,designing,resolvingissues, trainingandknowledge transfer  Designedtechnical approaches,processes,integrationschemas,integrationlogic,andbusinessuse cases for implementingcomplex businessrequirements  Provideddesignsuggestionsandmultipledesignoptionstothe DEV team while designingdetail design documents.  Revieweddetailtechnical designdocumentsandprovideddesignoptionsaswell assuggestionsasperthe designreview.  WorkedwithPSCteamin resolvingproductionticketsinvolvingarchitectural involvements  HelpedQA teamincreating complex testcasesforsolutiontestingaswell asintegrationtesting Environment:Siebel 7.5.3, Configuration,eScript,SiebelEIM,Siebel EAI, BusinessServices,Oracle 9i on HP UX 11 HP, Singapore Apr02 - Apr06 Siebel Call CenterandSales ROLE- Siebel Architect Responsibilities–  Involvedinbuildingthe applicationforHP,usingSiebel 6.3  Gap analysisof the businessrequirementsandprovidingPOCforimplementation  Designingthe applicationasperthe businessrequirements  Preparingtechnical designdocuments(TDD) andreviewingthe technicaldesigndocuments  Applicationconfigurationasperthe complex businessrequirements  ApplicationconfigurationusingSiebel Tools  Creatednewbusinessservicesfor implementingnew businessrequirementsandextendedfunctionality usingeScript
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     Designedworkflowsandtesteditusingworkflow simulator ResolvedproblemticketsforProductionInstance  Developmentof applicationasperthe technical designdocument (TDD)  Unit testingaswell asintegrationtestingof the application  Bug fixingfromunitacceptance test(UAT) aswell asFunctional acceptance test(FAT)  Providedrequirementestimatesasperthe change requests  ProvidedsolutionsonproblemsfacedrelatedtoSiebelEAIwiththe interface system  Development,testingandbugfixingof applicationasperthe change request  InvolvedinDatamigrationfromSiebel6.3to7.5.3  Automatedmacrowrittenforaddingemployee loads,ProductLoads,Price Loadsetc.  Responsible forhandlingissuesrelatedtoall production,testanddevelopmentinstances.(There are six productioninstancesof Siebel acrossthe globe whichneededtobe administered)  Solvingissuesrelatedtomore than70 serversininstances.  Creatingbuildchecklistforreleases  Creatingchecklistforpostdatabase refresh(productiondatatransformationtointegrationtestinstances)  Handlingproblemsrelatedtouseraccess,employee loads,LDAPusercreation  Performance andoverall monitoringusingfoglighttool  Database extractand initializationfordevelopers  Helpingdeveloperandthe teaminvolvinganyissuesrelatedtoconnectivityandotherissuesinvolving Siebel adminrole.  Coordinatedwithotherinfrastructure teamsatthe clientforenvironmentmaintenance,andcode migrationplanning  WritingSQL scriptsto aidBusinessReporting  Maintenance of AssignmentRulesforLeadroutingbasedonResellerpositionskills  HavingExperience inSiebelTestingareaalso.  HavingExposure toCISCO(ICM, IVR) inCall Centre  HavingGood KnowledgeinImplementingWorkForce ManagementTools  InstalledGatewayServer,SiebelServer,Database Server&WebServer Environment: Siebel CRM, eScript, OracleDatabase(UNIX),Windows2000 HP, Singapore Sep01-Apr02 Oracle Sales& Marketing(Oracle CRM) ROLE – CRM Architect Responsibilities:  Gap analysisof the businessrequirementsandprovidingPOCforimplementation  Designingthe applicationasperthe business requirements  Preparingtechnical designdocuments(TDD) andreviewingthe technicaldesigndocuments  Applicationconfigurationasperthe complex businessrequirements  ApplicationconfigurationusingSiebel Tools  ResolvedproblemticketsforProductionInstance.  Developmentof applicationasperthe technical designdocument(TDD)  Unit testingaswell asintegrationtestingof the application  Bug fixingfromunitacceptance test(UAT) aswell asFunctional acceptance test(FAT)  Providedrequirementestimatesasperthe change requests  Providedsolutionsonproblemsfacedrelatedwiththe interface systems  Development,testingandbugfixingof applicationasperthe change request  InvolvedinDatamigrationfromlegacysystemtoOracle CRM  Workedon salesLogicsApplication.
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    Environment: Oracle CRM,Oracle Database(UNIX),Windows2000 Standard CharteredBank, Singapore Feb01-Aug01 Role - Project Leader Environment:MS Access,Print- 2- Image,Sybase,WindowsNT4.0 The projectis developedinStandardCharteredBank,Singapore.ThisProjectgivesthe opportunitytoourvaluable customerstoget the reportsthat are generatedMonthlyandon-eventThe Systemisdesignedinsuchawaythat at a predeterminedtimeandintoadesiredfolderandflatfile comesintothe NTSeverusingaSecure-Ftp.The NTSeversis locatedinSingapore andHongKong.Afterthe file reachesthe predeterminedfolderintothe NTServer,itisconverted intothe database (MS Access) andon the basisof the transactionon a particularaccount an confirmationreportis generatedandisdirectlyfaxedtothe customeronthe nextdayusingPSB Fax Server(Print-2-Image) andthe report that are generatedonMonthlybasisare faxedtocustomersonthe nextmonth’s firstbusinessday.Here everythingis carriedout automatically.Systemisoperatedintwocountries. Responsibilities:  AnalysisandArchitecture Design,Database designandDevelopment  QueryoptimizationandTuning,Reportsdevelopment,testingandimplementation  Developinguserscreensasperlook& feel requiredbyclient  Responsible forProjectExecution,Tracking,ClientCommunicationandInterfacing JP Morgan & Chase,Singapore Aug00-Jan01 IRISTool Website Project ROLE - Programmer Analyst Responsibilities: Requirementcapture phase,coding,testing,developinguserscreensasperlookandfeel required by client,securityhandling BusinessObjectsImplementation:  WorkedwithBusinessObjectsversion4.1.9andhave exposure toRelease 5.x.  DevelopnewreportsusingBusinessObjects,forthe new requirementsandamendmentstothe existing reportswithSybase asDatabase.  InstallingBusinessObjects(Remotely)toall the AsiaPacificCountries  Train the usersto make themfullyutilize the applicationtotheirsatisfactionandrequirementsandeven supportthemwhenevertheyface problems Production Support:  SupportingVariousApplicationlikeOpics,SwiftAlliance,SwiftReports, IMMS,WebApplications(ASP3.0) for JPMorgan Bank,Singapore  SupportalsoincludesClient - ServerApplicationlike Visual Basic6.0,MS Access97and MS Excel 97  Involvesme inTakingCare of DailyTechnical SupportCalls,ServerMaintenance andOtherActivities  To understandthe businessrequirementsandusersproblemswiththe applicationandresolvethe issues inminimumtime  DevelopnewreportsusingBusinessObjects,forthe new requirementsandamendmentstothe existing reports  Loadingthe Data tothe ProductionServerswhenrequired  DailyCheckon the Serversandto maintainthe servers  TakingCare of the Critical BatchProcessDaily Environment: ASP3.0, IISWeb Server,BusinessObjects,HTML,and JavaScript,Windows95/98
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    ASTC, Hyderabad, IndiaApr00-Jul00 Portal for JointResearchCenter(E-Commerce Solution) ROLE - ProjectLeader Responsibilities:  AnalysisandArchitecture Design,SeparateModule designs  Database DesignandDevelopment,Queryoptimization&tuning, ASPdevelopment,Integrityof Modules, Module Testing,IntegrityTesting&implementation.  Developinguserscreensasperlook& feel requiredbyclient  Responsible forProjectExecution,Tracking,ClientCommunicationandInterfacing Environment: HTML, JavaScript,ASP,COM,SQLServer7.0, IIS5.0, WindowsNT4.0,Windows95/98 Deccan Chronicle,Hyderabad, India Oct99 - Mar00 Online ClassifiedsSystem ROLE - ProjectLeader The projectis developedinitiallyforInternetenvironmenttobe usedbyDecca Chronicle NewsPaper.Thisprojectwill be enhancedinfuture byDecca Chronicle NewsPapertouse centrallyattheirheadoffice.Thisprojectaimsat maintainingthe entireactivitiesconnectedwithacustomizedmannertothe requirements.Database connectionwas providedtostore andretrieve requiredinformationforAdministratorpurpose.Provisionforrecordingandstoring past data of all informationwasprovided usingOracle Database.Here the Administratorisgivenanauthorizationto logininto the serverforchangingthe Advertisements Responsibilities:Designedandwrote the whole systemapplicationandtesting. Pellisandadi,Matrimonial Website,Hyderabad, India Environment: Norton HTML, JavaScript,ASP,COM,SQLServer7.0, IIS5.0, WindowsNT4.0, Windows95/98 Responsibilities:The projectwastodevelopforgettingalliancesandregistrationcanbe done.Thiswebsite Givesan opportunityforthe customerstoknowthe alliancesbyCaste,Religion,Age,Colouretconwebsite sothat after selectingthe informationandsubmittingtheycangetthe resultsof the theyof match theyare lookingforbywhich theirworkisreducedto a maximumextent.The systemcanhandle variousandmaximumavailableinformationtothe user. VijaielecWEBSITE,Hyderabad, India The projectis developedforM/sVIJAIELECTRICALS,INDIA. This site givesanopportunitytoourvariousoffices locatedthroughoutthe Hydriaand Chennai toaccess the Productiontakenfromdayto day alongwiththe raw material'savailableforthe coming daysandto see that there isno shortage of materials.Thissystemprovidesaweb interface forourcustomeralsoto see theiroutstandingbills togetcleared.The systemstoresthe customer informationintothe database.Eachcustomerwill be givenaunique identificationnumber,purchase ordernumbers etc.The systemisdevelopedunderADO,ASPenvironment.Modulesinvolvedare web-design,codingandtesting. Responsibilities:Responsiblefordesigning,writing thewholesystemapplication and testing Environment: Norton HTML, JavaScript,ASP,COM,SQLServer7.0, IIS5.0, WindowsNT4.0, Windows95/98 PROFESSIONAL TRAINING:  TrainedonChange and Release ManagementProcessbyAgilentTechnologies  TrainedonSiebel Core Consultantcourse  Conductedtrainingsessiononfollowingtopics  Performance considerationwithEIM
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     Performance considerationwithServerAdministration Configuration fundamentals(basicconfigurationtechniques)  VariousSiebelAdmintasksandresponsibilities  CompletedTrainingfromSiebel CorponData MigrationActivities EDUCATIONAL QUALIFICATION * Bachelor of Engineering, Mechanical Engineering, Mysore, India