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Using Smartphones in
Ski Patrol
Duncan Isaksen-Loxton
!
Fédération Internationale des Patrouilles de Ski
Big White, April, 2014
#FIPS2014
Duncan
Isaksen-Loxton
30 years in ski resorts
Ex PSIA Instructor
!
10 yrs Thredbo Patroller
Patrol Trainer
!
15 yrs Web & Mobile
Agency
!
10 yrs Surf Life Saving
IRB Trainer
Started Medic52 in 2013
www.medic52.com
!
Author of
‘The Smartphone Medic’
!
Amazon Paperback
Amazon Kindle
Founder &
Author
Social Media
Tag questions with
!
#smartskipatrol
!
and I will answer your questions
Hands Up!
• Are you constantly spending lots of time on
paperwork?
• Can’t read what’s on an incident form?
• Have you ever had a time when the medical
centre / doctor was not prepared for the patient?
Smartphone Survey
• Who has an iPhone?
• Who has an Android?
The Smartphone Problem
• Weather
• Cell phone signal
• Cost of installation
• Data Security
In this Presentation
• Results of 2 years of research and trials
• Show you why smartphones are beneficial
• Give you answers to the obvious problems
• Look at Case Study in other industries
• What this world looks like in the future
• How it works in practice
• Why we need to move now
The Resort Problem
Patient:!
Poorly educated
Lost
Delays care
Patroller:!
Paperwork
Double handles info
Needs time
Resort:!
Legislation driven
Insurance Protected
Negative publicity risk
National / International: No single view of situation
The Deck of Cards
• Only so much a person can remember, unless you
are a card counter - not much data
• Maths nerds believe we have not seen every
possible combination of a deal yet
• That’s a lot of data
Surf Life Saving Australia
• Has 166,000+ volunteers across 311 surf clubs
• Estimated 100 million beach visits per year via
36,000km of coastline
• Reduced coastal drowning over 7 years from 0.19 in
2004 -> 0.10 in 2011, per 100,000 population
✓ Through the use of mobile apps for recording
conditions & accidents
✓ Education on in-bound Qantas flights
Smartphones
Why are smartphones a potential solution?
Smartphones
• Fastest & most prolific piece of technology on the
planet
• Only taken 5 years (the industrial revolution took
40!)
★ 2009 5% of population
★ 2014 22% of population 

(Business Insider Dec 2013)
• Tablets are spreading faster
Penetration
• Norway 67%
• Australia 64%
• Sweden 62%
• USA 56%
• Canada 56%
Our mobile planet, Google, BII Estimates, Gartner, IDC, World Bank 2013
Hardware is
improving faster than
humans can exhaust
the potential
application
Already happening
Jason Pearlmutter @ Mountain High
“The integration of our electronic investigation
database and iPad have decreased our time
spent per incident by 75 percent.”

Robert Chacon, Mountain High Assistant Mountain Manager, 2011
Other Examples
• ISS24/7 & Steep Management
• partners in 2014
• SkiPCR - iOS only, packaged with
hardware - launched in 2014
Imagine Mt. Powder Snow
• Fictional, but typical resort with 500,000 skier days
• 2.4 injuries / 1000 skier days
• 1,200 accidents
• 20 are career delaying / ending injuries
Typical customer spend
• Accommodation $1,200
• Lift pass $600
• Entertainment & food $800
• Flights / transport $300
• Ski rental & Lessons $400
• ~$50,000 over their lifetime (assuming 10 week visits)
Lost Customer
• Costs $50,000 to the industry
• If its a key family member, may stop the whole
family skiing
• Could result in kids not converting to lifelong skiers
• Cost to industry $200,000+
Using Smartphones
• We could influence ~10% (120) of accidents for the
better
• 5 of the serious injuries may not happen, or
recovery is better
• Reduction in insurance premiums
• Customer return increases
How?
Patient
• Smartphone app
• GPS Location
• Gets help faster
• Started their own accident 

report
• Can use existing marketing app
Patroller
• Collects quality data
• Live via the cloud
• Better medico-legal coverage
• Photos & Witness statements
• No double handling of forms
Resort
• Visibility
• Target education
• Happier Customers
• Increase return visits
• Lower Premiums
There has never been
a better time
Industry Growth
• Key targets now are kids
• We rely on parents to be safe, and return
• We need kids to be safe and have fun
• Conversion to lifetime skier relies on no / minor
injuries
• Uphill battle against social & current marketing
style
Media & Press
• Michael Shumacher
• Debate around helmet use
• Research is fragmented
• Liam Neeson
• No condolence or sympathy note from resort
• Litigation worries
• Paper based forms
• Accident investigations with
GPS and diagrams
• Double entry
• Time / accuracy issues
• No real visibility
Ski Patrol
Now
Ski Patrol
Pioneers
• Patient uses GPS to identify
location
• Patroller gets to them faster
• Patroller collects information /
photos, shared via the cloud
• Handover is more efficient
• Patient history is more
complete
Snowboarder
• Young, no lessons, no helmet, uneducated friends
• Rookie patroller
• Lot’s of expert assistance
• Surgery was unprepared
• Poor communication of situation
• Could have saved this teenagers life?
Smartphones
• Weather
Cases for protection
Special gloves & liners
• Data Security
Encryption & remote wipe,
BYOD is far enough advanced
• Cost of installation
Prolific tech, no need to buy
lots of hardware
• Cell phone signal
Cell signals growing, argument
that it saves lives only a benefit
to improve it
The Future
• Pulse Oximeter
• Tricorders (Scanadu)
• Share data from scene, direct to 

paramedic / hospital
• All possible because of technology
The Smartphone Medic
• Available shortly
• www.thesmartphonemedicbook.com
Medic52
• Available shortly on iOS &
Android
• Free to use on your phone
• www.medic52.com
Takeaways
• It costs less than you think
• More data = more possibilities
• Agree on an international data format
• Customer education is the key
Thank you & Questions?
• Duncan Isaksen-Loxton
• duncan@medic52.com www.medic52.com
• Twitter / Facebook / Instagram: @medic52app
• AU: +61 (2) 800 65 082
• US: +1 (530) 563 5632
#smartskipatrol

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Medic52

  • 1. Using Smartphones in Ski Patrol Duncan Isaksen-Loxton ! Fédération Internationale des Patrouilles de Ski Big White, April, 2014 #FIPS2014
  • 2. Duncan Isaksen-Loxton 30 years in ski resorts Ex PSIA Instructor ! 10 yrs Thredbo Patroller Patrol Trainer ! 15 yrs Web & Mobile Agency ! 10 yrs Surf Life Saving IRB Trainer
  • 3. Started Medic52 in 2013 www.medic52.com ! Author of ‘The Smartphone Medic’ ! Amazon Paperback Amazon Kindle Founder & Author
  • 4. Social Media Tag questions with ! #smartskipatrol ! and I will answer your questions
  • 5. Hands Up! • Are you constantly spending lots of time on paperwork? • Can’t read what’s on an incident form? • Have you ever had a time when the medical centre / doctor was not prepared for the patient?
  • 6. Smartphone Survey • Who has an iPhone? • Who has an Android?
  • 7. The Smartphone Problem • Weather • Cell phone signal • Cost of installation • Data Security
  • 8. In this Presentation • Results of 2 years of research and trials • Show you why smartphones are beneficial • Give you answers to the obvious problems • Look at Case Study in other industries • What this world looks like in the future • How it works in practice • Why we need to move now
  • 9. The Resort Problem Patient:! Poorly educated Lost Delays care Patroller:! Paperwork Double handles info Needs time Resort:! Legislation driven Insurance Protected Negative publicity risk National / International: No single view of situation
  • 10. The Deck of Cards • Only so much a person can remember, unless you are a card counter - not much data • Maths nerds believe we have not seen every possible combination of a deal yet • That’s a lot of data
  • 11. Surf Life Saving Australia • Has 166,000+ volunteers across 311 surf clubs • Estimated 100 million beach visits per year via 36,000km of coastline • Reduced coastal drowning over 7 years from 0.19 in 2004 -> 0.10 in 2011, per 100,000 population ✓ Through the use of mobile apps for recording conditions & accidents ✓ Education on in-bound Qantas flights
  • 12. Smartphones Why are smartphones a potential solution?
  • 13. Smartphones • Fastest & most prolific piece of technology on the planet • Only taken 5 years (the industrial revolution took 40!) ★ 2009 5% of population ★ 2014 22% of population 
 (Business Insider Dec 2013) • Tablets are spreading faster
  • 14. Penetration • Norway 67% • Australia 64% • Sweden 62% • USA 56% • Canada 56% Our mobile planet, Google, BII Estimates, Gartner, IDC, World Bank 2013
  • 15. Hardware is improving faster than humans can exhaust the potential application
  • 16. Already happening Jason Pearlmutter @ Mountain High “The integration of our electronic investigation database and iPad have decreased our time spent per incident by 75 percent.”
 Robert Chacon, Mountain High Assistant Mountain Manager, 2011
  • 17. Other Examples • ISS24/7 & Steep Management • partners in 2014 • SkiPCR - iOS only, packaged with hardware - launched in 2014
  • 18. Imagine Mt. Powder Snow • Fictional, but typical resort with 500,000 skier days • 2.4 injuries / 1000 skier days • 1,200 accidents • 20 are career delaying / ending injuries
  • 19. Typical customer spend • Accommodation $1,200 • Lift pass $600 • Entertainment & food $800 • Flights / transport $300 • Ski rental & Lessons $400 • ~$50,000 over their lifetime (assuming 10 week visits)
  • 20. Lost Customer • Costs $50,000 to the industry • If its a key family member, may stop the whole family skiing • Could result in kids not converting to lifelong skiers • Cost to industry $200,000+
  • 21. Using Smartphones • We could influence ~10% (120) of accidents for the better • 5 of the serious injuries may not happen, or recovery is better • Reduction in insurance premiums • Customer return increases
  • 22. How?
  • 23. Patient • Smartphone app • GPS Location • Gets help faster • Started their own accident 
 report • Can use existing marketing app
  • 24.
  • 25. Patroller • Collects quality data • Live via the cloud • Better medico-legal coverage • Photos & Witness statements • No double handling of forms
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  • 30. Resort • Visibility • Target education • Happier Customers • Increase return visits • Lower Premiums
  • 31. There has never been a better time
  • 32. Industry Growth • Key targets now are kids • We rely on parents to be safe, and return • We need kids to be safe and have fun • Conversion to lifetime skier relies on no / minor injuries • Uphill battle against social & current marketing style
  • 33. Media & Press • Michael Shumacher • Debate around helmet use • Research is fragmented • Liam Neeson • No condolence or sympathy note from resort • Litigation worries
  • 34. • Paper based forms • Accident investigations with GPS and diagrams • Double entry • Time / accuracy issues • No real visibility Ski Patrol Now
  • 35. Ski Patrol Pioneers • Patient uses GPS to identify location • Patroller gets to them faster • Patroller collects information / photos, shared via the cloud • Handover is more efficient • Patient history is more complete
  • 36. Snowboarder • Young, no lessons, no helmet, uneducated friends • Rookie patroller • Lot’s of expert assistance • Surgery was unprepared • Poor communication of situation • Could have saved this teenagers life?
  • 37. Smartphones • Weather Cases for protection Special gloves & liners • Data Security Encryption & remote wipe, BYOD is far enough advanced • Cost of installation Prolific tech, no need to buy lots of hardware • Cell phone signal Cell signals growing, argument that it saves lives only a benefit to improve it
  • 38. The Future • Pulse Oximeter • Tricorders (Scanadu) • Share data from scene, direct to 
 paramedic / hospital • All possible because of technology
  • 39. The Smartphone Medic • Available shortly • www.thesmartphonemedicbook.com
  • 40. Medic52 • Available shortly on iOS & Android • Free to use on your phone • www.medic52.com
  • 41. Takeaways • It costs less than you think • More data = more possibilities • Agree on an international data format • Customer education is the key
  • 42. Thank you & Questions? • Duncan Isaksen-Loxton • duncan@medic52.com www.medic52.com • Twitter / Facebook / Instagram: @medic52app • AU: +61 (2) 800 65 082 • US: +1 (530) 563 5632 #smartskipatrol