The document summarizes Morocco's PortNet system, a national single window for foreign trade. PortNet aims to facilitate international trade processes and improve competitiveness for importers and exporters. It integrates stakeholders across physical, data, and payment flows. PortNet has over 22,000 users, processes over 635,000 electronic messages monthly, and reduced trade times. It is recognized as improving Morocco's trade environment and competitiveness. Lessons learned include aligning governance to customer interests, achieving quick wins, trusting collaboration between stakeholders, monitoring performance metrics, and pursuing regional integration.

1. Barcelona, 08/03/2016
A strategic alliance of port and foreign
trade communities for a better
competitive economic operator

2. 2
Population: 1,15 billion
54 countries
Growth rate: 5%
Share in global trade 2%

3. International trade: Beginner mode
3
Buy
Ship
Pay
Importer Exporter

4. International trade: Critical mode
4
Importer Exporter

5. 5
The economic operator facing the challenges of international trade
 Immaturity of the functions of the supply chain in SME's
 Unclear procedures and circuits to import and export
 Uncertainty about the necessary time
 Uncertainty about costs involved
 Inventory shortage
 Inventory oversizing
 Surprises in the real cost
 Delays in customer delivery
 Weak competitiveness
 Break of production lines
 Losts in trade tranzactions
 Dissatisfied end customers
 Financial troubles

6. Trade facilitation pillars
6
Physical flows
Data flows
Payments flows
 Modern infrastructure (Ports, aeroports, highways, logistics
plateforms,..;
 Strong connectivity: By sea, by air, by roads, by rails and hinterland;
 Mature Services providers.
 Supply chain automation;
 Dematerialisation;
 National and international interoperability;
 Anticipation.
 Suitable payment instuments;
 Electronic payment culture;
 Harmonized payment system import and export operations.

7. 7
PortNet , accelerator of business competitiveness
PORTNET is a tool of the Moroccan government for the implementation of several sectoral strategies for
improving the business climate, trade , logistics competitiveness , generalization and innovation in E-Gov
services.
PORTNET S.A.: A corporate governance involving the national economic operator at the
center of its interest.

8. 8
ERP WMS TMS SRM
Customer Order Transport SupplierOrderTransport
ERP WMS TMS SRM
Douane
Opérateur Manutention
Empotage
Transitaire
Service public
Freight Forwarder
Dépotage
Autorité Maritime
Dépôt
Transporteurs Import
Organisme de contrôle
Importateur/Exportateur
Agents/Compagnie Maritime
Transporteurs Export
Complexity of integration of international supply chain
In practical terms , it is almost impossible for a Supply Chain Manager to achieve the full integration
of its supply chain due to the complexity of external environment.

9. 9
ERP WMS TMS SRM
Costumer Order Transport SupplierOrderTransport
ERP WMS TMS SRM
Douane
Opérateur Manutention
Empotage
Transitaire
Service public
Freight Forwarder
Dépotage
Autorité Maritime
Dépôt
Transporteurs Import
Organisme de contrôle
Importateur/Exportateur
Agents/Compagnie Maritime
Transporteurs Export
PortNet : A tool to facilitate the complete integration of the foreign
trade for importers and exporters
Thanks to PortNet , this integration is gradually becoming reality due to the interconnection of all
stakeholders around the electronic national single window.

10. 10
Direction de la
Marine Marchande

11. 11
PortNet : An importers and exporters national single window
system oriented
The implementation of PortNet is the fruit of years of hard work of the foreign trade community stakeholders puting the
competitivity of businesses at the center of interest of the administration, public and private service providers.
Importer
s
Exporters
PORTNET
Terminal
operators
Banks
Exchange
Control
Agency
Customs
Freight
forwarder
s
Depatment
of Defense
Shipping agentsTransporters
Dry Ports
Operators
Control Agencies
Protection
Civile
Port authority
Maritime authority
National Security
Ministery
of Foreign
Trade
Customs brokers
Air Cargo
authority

12. 12
Goals and services
Integration and harmonisation of
repositories
Automated reportings and
Dashboards
Change management and
technical support
Tracking of flows
Dematerialisation of
formalities
Planning and optmizing control
and inspections
 Reducing and simplifying of procedures
 Anticipation on information and action
 Foreign trade community e-network development
 Compliance with international standards

13. 13
Overview on the integrated
coverage of foreign trade
processes
Available
In project
Integrated supply chain
management is recognized as
an undeniable competitive
strategy.
Our mission is to boost the
national competitive strategy
through the integration of
foreign trade supply chain

14. Action Plan of the National Committee of the Business
Environment " CNEA " for 2015
 Dematerialization of import commitment;
 Dematerialization of export commitment;
 Integration of 2 other Government Control
Agencies .
Extract from the speech of the President of General confederation of businesses of
Morocco during the annual meeting of the CNEA 24 February the 24th 2015 :
"Another site not least , dematerialization . The ambitious PORTNET project has made
considerable progress. We must maintain our efforts and resolve obstacles raised to achieve
the goal of " Zero Paper " in import and export processes. We seek the continuation and
acceleration of these efforts in paperless procedures. "
PortNet, a successful model for the national strategic partnership
between public and the private sectors

15.  Partnership agreement with the Port Training Institute to
professionalize and industrialize trainings of PortNet community.
 Partnership agreement with ASMEX ( Moroccan exporters
association) and BCP(Popular Bank) to strengthen the
competitiveness of companies and to accompany the
dematerialization of foreign trade procedures
“Nearly 800 people attended the ASMEX- BCP PORTNET-Seminar on the role of
PortNet as an accelerator of international trade operations."
 Partnership with the CGEM (General Confederation of
Moroccan Businessess) to publish a guide around PortNet,
that has been sent to all CGEM members and distributed
during both organizations events.
http://www.cgem.ma/upload/2109729001.pdf
http://www.portnet.ma/portail/index.php?option=com_docman&Itemid=54&lang=fr
PortNet, a successful model for the national strategic partnership
between public and the private sectors

16. TRADE POLICY REVIEW: MOROCCO - 2 and 4 February 2016
CONCLUDING REMARKS BY THE CHAIRPERSON:
« Members commended Morocco on its trade facilitation reforms, including the
introduction of the PortNet electronic platform and the improvement of the computer
system for Customs administration »
Morocco has succeeded his bet to the WTO

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« The optimal management of your export-import operations !»

18. 18
« My import-export operations are carried out from my
office!»

19. 19
« The national single window to simplify and streamline the
Foreign Trade Operations! »

20. 20
" No more paperwork ... Simplify your imports !"

21. 21
« For opening international opportunities»

22. 22
« BNP Paribas is presenting PortNet to its clients»

23. 23
PortNet crosses the bar of the 20 000 users
19 000 18 000
Clients
Importers
Exporters
22 000
Users
817
Customs
brokers
15
Banks
190
Shipping
agents
11
Ports
7
Administrations

24. 24
Continuous improvement of the performance of the
foreign trade value chain
Average Dwell Time
Anticipated deposit
of E-manifest
Average time needed for
a coordinated inspection
5,72 days
35 h
1,5 days
10 days
Anticipated import commitment
declarations (TI)
Average monthly total number
of EDI messages processed
635 000

25. PortNet : Key Indicators
Geographical coverage of access to PortNet’s services

26. 26
Learnings from Moroccan experience
1. Align the governance to the interests of the real customers of the single
window (importers and exporters) and not only to the interests of some
stakeholders. A direct and continuous link with importers and exporters is
mandatory;
2. Quick Wins are very importants for each of the stakeholders to sustain their
commitment and support to the project;
3. A single window project is firstly a strategic alliance between the foreign
trade stakeholders. They should learn to trust each others and give
concessions if needed for the interest of their final clients;
4. During the projet, KPIs of all the processes should be always available and
updated for all the stakeholders to be able to identify constraints and good
solutions for continuous improvement process;
5. The regional integration and interoperability should be a goal and taken into

27. 27
PORTNET S.A
Enceinte Portuaire Bâtiment de la Capitainerie, 2ème
étage, Port de Casablanca, 20000 Casablanca, Maroc

28. Jalal Benhayoun
General Manager
jbenhayoun@portnet.ma