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Measuring performance:
UK experience
26th November 2015
We are creating a suite of tools to improve performance and
deliver high-quality services, within SR envelope
2
Financial Management
• Financial Management
Reform programme improving
the capability and operating
model of the finance function
• Value maps being developed to
visualise and interrogate spend
• Costing projects ongoing to
analyse spend in cross-
cutting areas
• Management Information
being standardised
Spending Review: Core budget allocation; conducted every 3-4 years; incorporates detailed cost analysis,
evaluation and consultation with departments and other experts
Financial Management Reform
programme improving financial
management across government
to deliver savings
Single Departmental
Plans
Single roadmap,
bringing together a
departmental narrative
on performance and
spend – including
efficiency and growth
Suite of headline (public)
and supporting (internal)
indicators to track
performance
Implementation Unit helps to
ensure all political
commitments are delivered
SDPs lay out how departments
will deliver their priorities within
their settlements
Operational Delivery
• Driving cross-cutting policy
delivery through
Implementation Taskforces
• Extending skills by creating
Departmental Implementation
Units
• Reporting on operational
performance & delivery to PM
• Targeted interventions and
‘deep dives’ where delivery is
off-track
Single Departmental Plans have 4 core aims
• Set clear priorities for departments, encompassing manifesto
commitments, critical business-as-usual activity and efficiency &
productivity initiatives
• Ensure that these priorities are linked to spend and are deliverable
within each department’s Spending Review settlement
• Provide reporting against a clear set of metrics that will be useful to
inform spending decisions, and indicate potential future risks
• Organise and rationalise Management Information (MI) from the
centre to reduce burdens placed on departments
3
1
2
3
4
SDPs will contain a number of different elements
4
IMPLEMENTATION TASKFORCES (ITF) 11 Ministerial-led Taskforces,
focused on cross-cutting
delivery priorities (e.g.
Childcare, Immigration)
17 Single Departmental
Plans, bringing together the
key objectives and activities
of each department
Balance between
cross-cutting and
departmental
performance
management
We are developing each SDP and its underlying
indicators in a number of stages
5
Guidance created by
central team
Publication of top line
plans & indicators; sign
off full plans
Final review by Centre;
published content
finalised
Iteration by departments,
incorporating feedback &
SR decisions
Internal review by all
teams in the Centre
Departments draft plans
and indicatorsIssued to
departments
Formal
Ministerial
submissions
to CO/HMT
Formal,
combined
feedback note
Formal
Ministerial
submissions
to CO/HMT
Departmental
publication
Spending Review
Input
Ministerial steers Departmental priorities Central priorities
Manifesto commitments
Existing targets
Board reports
Existing data collection
Efficiency Plans
SR Guidance
Dept. workshops
Historical review
We are here
We are building strong central accountability mechanisms,
while maintaining departmental autonomy
Implementation Taskforces attended by Ministers
& officials from departments
Clear, simple SDP Guidance issued from Cabinet
Office and HM Treasury Ministers
Named officials for each aspect of the SDP
Departments report to Parliament on SDP
progress in their Mid-year and End-of-year reports
The civil service’s Corporate Management Board
will manage efficiency element of SDPs
Permanent Secretary Objectives aligned to SDPs
Ministerial stocktakes will take effect from 2016
6
Departments set their own objectives & indicators
- central team as ‘constructive challenge’ only
Format and content of each SDP not prescribed
(no set template1). Departments interpret guidance in
a way that suits their business
SDPs will mirror departmental board reporting –
not a new or additional reporting burden
SDPs have brought together many different functions
in departments – strategy, finance, policy, non-
executives
Consistent framework & strong
accountability Departmental autonomy
1. Web content will appear in a standard format for continuity
Hypothesis: Departments should know how to run their own business
‘Value Maps’ will be used to link Single
Departmental Plans to financial resources
Purpose
• Visualisation of government spend, split by department > objective >
programme
• Assesses understanding of spend and efficiency for each block of spend
Way it works
• Department breaks down spend into key blocks – aligned to SDP
objectives where possible
• Department conducts a systematic assessment of:
• How well it understands spend in each area
• How well it understands efficiency of that spend
• Opportunities for improvement in understanding or efficiency
Progress so far
• Initial pilot completed by all departments in Spring 2015
• Four phase-2 pilots currently ongoing, to inform full technical guidance being
written by Government Finance and the Government Economic Service
• Full rollout to all departments Jan 2016
7
Objective 1
£Xbn
Objective 3
£Xbn
Objective 2
£Xbn
Objective 4
£Xbn
Prog. 1
£Xm
Prog. 3
£Xm
Prog. 2
£Xm
Prog.
4
£Xm
Prog.
5 £Xm
Programmes
Objectives
Costing projects are 6-8 week
engagements designed to…
Bring new capabilities to interrogate data and
present insights in an interesting way
e.g. findings and materials for meetings with
senior ministers and officials
Uncover opportunities to deliver services
more efficiently and effectively
e.g. at the UK border, designing an operating
model informed by cost data (see right)
Develop one version of the truth on cross-
cutting areas of spend
e.g. across the police, courts and prisons
delivering criminal justice
Total spend 1-3
1 2 3
£
£
£
Outcom
e
x2 HMG at the Border
Health & Social Care
Further Education
Departures & Removals
Criminal Justice (LDN)Mental Health
For more information, please email govfinance@hmtreasury.gsi.gov.uk
‘Costing projects’ are building understanding of
spending in large complex cross-cutting areas
Research & Science
Contact details:
Simon Madden (Uk Cabinet Office): simon.madden@cabinetoffice.gov.uk
Johannes Wolff (UK Treasury): Johannes.wolff@hmtreasury.gsi.gov.uk
Questions?
9

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Measuring performance: UK experience -- Simon Madden & Johannes Wolff, United Kingdom

  • 2. We are creating a suite of tools to improve performance and deliver high-quality services, within SR envelope 2 Financial Management • Financial Management Reform programme improving the capability and operating model of the finance function • Value maps being developed to visualise and interrogate spend • Costing projects ongoing to analyse spend in cross- cutting areas • Management Information being standardised Spending Review: Core budget allocation; conducted every 3-4 years; incorporates detailed cost analysis, evaluation and consultation with departments and other experts Financial Management Reform programme improving financial management across government to deliver savings Single Departmental Plans Single roadmap, bringing together a departmental narrative on performance and spend – including efficiency and growth Suite of headline (public) and supporting (internal) indicators to track performance Implementation Unit helps to ensure all political commitments are delivered SDPs lay out how departments will deliver their priorities within their settlements Operational Delivery • Driving cross-cutting policy delivery through Implementation Taskforces • Extending skills by creating Departmental Implementation Units • Reporting on operational performance & delivery to PM • Targeted interventions and ‘deep dives’ where delivery is off-track
  • 3. Single Departmental Plans have 4 core aims • Set clear priorities for departments, encompassing manifesto commitments, critical business-as-usual activity and efficiency & productivity initiatives • Ensure that these priorities are linked to spend and are deliverable within each department’s Spending Review settlement • Provide reporting against a clear set of metrics that will be useful to inform spending decisions, and indicate potential future risks • Organise and rationalise Management Information (MI) from the centre to reduce burdens placed on departments 3 1 2 3 4
  • 4. SDPs will contain a number of different elements 4 IMPLEMENTATION TASKFORCES (ITF) 11 Ministerial-led Taskforces, focused on cross-cutting delivery priorities (e.g. Childcare, Immigration) 17 Single Departmental Plans, bringing together the key objectives and activities of each department Balance between cross-cutting and departmental performance management
  • 5. We are developing each SDP and its underlying indicators in a number of stages 5 Guidance created by central team Publication of top line plans & indicators; sign off full plans Final review by Centre; published content finalised Iteration by departments, incorporating feedback & SR decisions Internal review by all teams in the Centre Departments draft plans and indicatorsIssued to departments Formal Ministerial submissions to CO/HMT Formal, combined feedback note Formal Ministerial submissions to CO/HMT Departmental publication Spending Review Input Ministerial steers Departmental priorities Central priorities Manifesto commitments Existing targets Board reports Existing data collection Efficiency Plans SR Guidance Dept. workshops Historical review We are here
  • 6. We are building strong central accountability mechanisms, while maintaining departmental autonomy Implementation Taskforces attended by Ministers & officials from departments Clear, simple SDP Guidance issued from Cabinet Office and HM Treasury Ministers Named officials for each aspect of the SDP Departments report to Parliament on SDP progress in their Mid-year and End-of-year reports The civil service’s Corporate Management Board will manage efficiency element of SDPs Permanent Secretary Objectives aligned to SDPs Ministerial stocktakes will take effect from 2016 6 Departments set their own objectives & indicators - central team as ‘constructive challenge’ only Format and content of each SDP not prescribed (no set template1). Departments interpret guidance in a way that suits their business SDPs will mirror departmental board reporting – not a new or additional reporting burden SDPs have brought together many different functions in departments – strategy, finance, policy, non- executives Consistent framework & strong accountability Departmental autonomy 1. Web content will appear in a standard format for continuity Hypothesis: Departments should know how to run their own business
  • 7. ‘Value Maps’ will be used to link Single Departmental Plans to financial resources Purpose • Visualisation of government spend, split by department > objective > programme • Assesses understanding of spend and efficiency for each block of spend Way it works • Department breaks down spend into key blocks – aligned to SDP objectives where possible • Department conducts a systematic assessment of: • How well it understands spend in each area • How well it understands efficiency of that spend • Opportunities for improvement in understanding or efficiency Progress so far • Initial pilot completed by all departments in Spring 2015 • Four phase-2 pilots currently ongoing, to inform full technical guidance being written by Government Finance and the Government Economic Service • Full rollout to all departments Jan 2016 7 Objective 1 £Xbn Objective 3 £Xbn Objective 2 £Xbn Objective 4 £Xbn Prog. 1 £Xm Prog. 3 £Xm Prog. 2 £Xm Prog. 4 £Xm Prog. 5 £Xm Programmes Objectives
  • 8. Costing projects are 6-8 week engagements designed to… Bring new capabilities to interrogate data and present insights in an interesting way e.g. findings and materials for meetings with senior ministers and officials Uncover opportunities to deliver services more efficiently and effectively e.g. at the UK border, designing an operating model informed by cost data (see right) Develop one version of the truth on cross- cutting areas of spend e.g. across the police, courts and prisons delivering criminal justice Total spend 1-3 1 2 3 £ £ £ Outcom e x2 HMG at the Border Health & Social Care Further Education Departures & Removals Criminal Justice (LDN)Mental Health For more information, please email govfinance@hmtreasury.gsi.gov.uk ‘Costing projects’ are building understanding of spending in large complex cross-cutting areas Research & Science
  • 9. Contact details: Simon Madden (Uk Cabinet Office): simon.madden@cabinetoffice.gov.uk Johannes Wolff (UK Treasury): Johannes.wolff@hmtreasury.gsi.gov.uk Questions? 9