Md Saifur Rahman has over 8 years of experience in human resources management in the telecommunications industry. He has handled HR issues for over 500 employees and prepared HR manuals for two companies. He received national awards for his academic performance and helped organize several technology events. Currently he works as Manager of HR at Flora Telecom Limited, where his responsibilities include organizational development, HR operations, administrative operations, and serving as a leadership coach. He previously worked as a Customer Manager at Grameen Phone.

1. MD SAIFUR RAHMAN
Brisdale;
653/2, Boro Moghbazar,
Dhaka-1217,
Mail Address: md.saifur@hotmail.com; saifur.rahman.hr@gmail.com
Phone: 01711081418
Career Highlights:
8 years of proven experience in Telecommunication industry, with this experience establish a core
competency on total HRM arena especially in Telecommunication and IT sector.
Career Achievement:
• I have handled 500+ employees’ HR related issues by my single hand of Flora Telecom Limited
& Flora Systems Limited.
• Prepare total HR manual of HR for Flora Telecom Limited and Flora Systems Limited.
• Got national award from Prime minister Sheikh Hasina on 2005 for outstanding result on HSC
5.00 out of 5.00
• Arrange national and international events on IT fair like recently at Chin Moitri Convention
centre IT Festival.
• Achieved Vice-Chancellors Award from Sir jamilur reza choudhury in Residential Semester
(fall’06), for maintaining highest level discipline in that semester.
• Having Professional Skill Development Program (PSDP) certificate from BRAC University
(Spring 2010) with a grade A (87-100 marks)
Co-Curricular Activities:
• Writing Weekly, Monthly and Annual Editorials, Newsletters
• Attained poster contest 2002 sponsored by United Nations Population Fund (UNPF)
• Perform in Cultural programs
• President of BRAC U Football Club, Member of BRACU Cultural Club & Cricket Club,
• Captain of Summer 06 Football and Cricket Team at Brac University
• Organizer: Organizing inter semester tournament
Working Experience-2: I am working as a “Manager, HR” at “Flora Telecom Limited” from 11th
December, 2010 to till date.
Job Responsibilities:
Accountability 1: Organization Development:

2. 1. Ensure the organization has internal process and polices responsible for organization- wide
talent planning, retention and development.
2. Collaboration with different Banks, Telecommunication Companies and other vendors' teams-
to develop and implement HR & Administration policy across all areas of the organization
including improving performance, maximizing attendance, maximizing employees retension
process, and providing effective management of change.
3. Increase the effectiveness and efficiency of Support Service, through improvements to each
function as well as coordination and communication between support and business functions that
contribute to long-term operational excellence.
4. Support management by providing human resources & administration advice,counsel and
decisions analyzing information ans application.
5. Working closely with departments, increasingly in a consultancy role to assisting line
managers to understand and implement different policies & procedures.
Accountability 2: HR Operations:
1. Prepare Annual HR budget.
2. Manpower planning, coordinate and participate in recruitment and selection process,
Orientation etc.
3. Formulation of job description against responsible position
4. Fixation of Compensation Package & benefits of employee as per set criteria
5. Prepares monthly salary sheets and submits to the accounts for processing the payments
6. Prepares final payment sheet of outgoing employees.
7. Generates HRIS Reports as and when required by the management.
8. Set up the strategy for HR systems for the entire organization, working closely with other
departments.
9. Drive performance feedback culture.
10. . Team management planning and execution
11. Implement cost effective compensation and benefit policies based on market practice in
order to ensure that organization's practice is competitive.
12. Formulation of various HR policies
13. Facilitate in-house, training & Development programs and assist in ensuring training
objectives are in place for all employees.
14. Working closely with departments, increasingly in a consultancy role to assisting line
managers to understand and implement different policies & procedures.
15. BOI & VISA processing related work for the Foreign employees
Accountability 3: Admin Operations:
1. Responsible for day to day operation and overall management of the functions: House
keeping & Cleaning management, Facilities and Support service management, Inventory
control & Asset management, Support Staff Management and Transport management,
2. Approve the Bills/Vouchers for different expenses.
3. Organize, check and manage effective use of the office supplies and stationery.
4. Ensure security & safety of the office premises in coordination with security Department.
5. Maintenance of office Environment.
6. Prepare and submit annual budget and establish cost control as per apporved budget.
7. Handle any crisis situation effectively and efficiently.
Accountability 4: Others:

3. 1. Leading, directing and guiding the HR & Admin team to deliver comprehensive services.
2. Providing professional coacing, team building, ledarship development, and organization
development expertise to new, experienced leaders and teams.
3. Liaison with local govt offices, law & enforcement authorities,local community,etc.
Work Experience-1:
• I had worked for Grameen Phone as a “Customer Manager” from Jun 10, 2008 to 31 November
2010.
Job Responsibilities:
• Find out the effective way to handle a customer with highest level of satisfaction
• Prepare planning to enhance Value Added Services
• Find out the effective way and to make shure a customer loyal to the company
• Ensure customer overall satisfaction
• Giving one stop solution
• Handling customers’ critical problems
• Enhance customers’ satisfaction through solving the problems effecitively and iffeciently
• Monthly Team meeting to find out how to give better service to the customers on time
Special Qualifications:
• Gone through in various training session on ‘Customer Management’ ‘Customers Loyalty’
‘Customer Satisfaction’ ‘VAS selling concept’ ‘Corporate Endearment’ at GrameenPhone
• Computer Skills: Microsoft Windows, MS Word, Excel, Power Point, SPSS
Educational Background:
Passed my BBA from BRAC University with 100% Scholarship with dual Major in HR & Marketing
with a CGPA of 3.20 out of 4.00 (First Class).
Personal Information:
Father’s Name: Late. Md. Sadequr Rahman Mother’s Name: Lutfun Nahar
Nationality: Bangladeshi Religion: Islam
Marital Status: Married Date of Birth: 31/01/1988
Professional References:
R Q M Forkan Bodiur Rahman
Deputy Managing Director, Ex- Chairman National Board of

4. NRB Global Bank Bangladesh Revenue
Cell No. 01713 061995 Cell: 01715243228