Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
Gartner named customer data platforms (CDPs) one of the key technologies that will demand marketers’ attention in 2018. Michael Katz, Cofounder and CEO of mParticle, explains why CDPs are not just another acronym and how consumer brands ranging from Airbnb to NBCUniversal to Zappos are using them to optimize omnichannel customer experiences and marketing outcomes, in all the moments that matter.
Originally presented at AdExchanger Industry Preview 2018 by Michael Katz, Cofounder and CEO, mParticle.
A sneak peak at: How the Marketing Technology has evolved over the years. Why has it now become essential for marketers? How to select a MarTech solution?
Why Do Banks Need A Customer Data Platform?Lemnisk
Banks traditionally have been known to amass customer information across both online and offline data channels. However, a lot of this data resides in silos and marketers have been unable to leverage this data to run targeted marketing campaigns. Here are the top four reasons why a Customer Data Platform would be best suited for Banks.
What is (and who needs) a customer data platform?Angela Sun
If you’ve recently heard a lot of talk about a Customer Data Platform (CDP) and how it can help companies better understand and act on data, you’re not alone. But what really is a CDP? Why does it exist, who is it for and how might you use it? Here’s what you need to know.
The Tools You Need to Build Relationships and Drive Revenue Checklist Teradata
This Campaign Manager Leadership series paper provides a checklist for marketers when considering blending offline data with online data to improve the customer experience.
The Power of a Proper North Star MetricRocketSource
Nailing your North Star Metrics is critical to your growth and revenue acceleration. This single metric can either shine a light on how well your organization is leading the charge towards sustainable growth or sound alarm bells on a strategy that’s out of alignment.
Finding the right North Star Metric is no small feat. It takes extensive analysis, research and digging. Having the right framework in place to understand what your North Star Metric is and how to leverage it across your team and in the market is crucial.
In this post, you’ll learn what makes a good North Star Metric, how to adopt a solid framework to find that metric, and important means for bringing your business further in alignment with customer expectations
Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
Gartner named customer data platforms (CDPs) one of the key technologies that will demand marketers’ attention in 2018. Michael Katz, Cofounder and CEO of mParticle, explains why CDPs are not just another acronym and how consumer brands ranging from Airbnb to NBCUniversal to Zappos are using them to optimize omnichannel customer experiences and marketing outcomes, in all the moments that matter.
Originally presented at AdExchanger Industry Preview 2018 by Michael Katz, Cofounder and CEO, mParticle.
A sneak peak at: How the Marketing Technology has evolved over the years. Why has it now become essential for marketers? How to select a MarTech solution?
Why Do Banks Need A Customer Data Platform?Lemnisk
Banks traditionally have been known to amass customer information across both online and offline data channels. However, a lot of this data resides in silos and marketers have been unable to leverage this data to run targeted marketing campaigns. Here are the top four reasons why a Customer Data Platform would be best suited for Banks.
What is (and who needs) a customer data platform?Angela Sun
If you’ve recently heard a lot of talk about a Customer Data Platform (CDP) and how it can help companies better understand and act on data, you’re not alone. But what really is a CDP? Why does it exist, who is it for and how might you use it? Here’s what you need to know.
The Tools You Need to Build Relationships and Drive Revenue Checklist Teradata
This Campaign Manager Leadership series paper provides a checklist for marketers when considering blending offline data with online data to improve the customer experience.
The Power of a Proper North Star MetricRocketSource
Nailing your North Star Metrics is critical to your growth and revenue acceleration. This single metric can either shine a light on how well your organization is leading the charge towards sustainable growth or sound alarm bells on a strategy that’s out of alignment.
Finding the right North Star Metric is no small feat. It takes extensive analysis, research and digging. Having the right framework in place to understand what your North Star Metric is and how to leverage it across your team and in the market is crucial.
In this post, you’ll learn what makes a good North Star Metric, how to adopt a solid framework to find that metric, and important means for bringing your business further in alignment with customer expectations
Having experienced a time of change and upheaval like no other in recent times, the financial services industry is now in a period of strategic transformation, faced with a unique set of challenges and opportunities. Technology lies at the heart of this transformation, underpinning many of the opportunities that exist for financial services industries to stand apart from their competitors, forge more meaningful connections with customers and to get the most from the information and people in their organisations.
On-going transformation is required to improve service delivery, deliver tangible savings and provide more secure solutions that enable collaboration within and between departments which is critical to ensure sharing of ideas, solutions and less duplication across services.
Customer Data Platform and Predictive Analytics - A killer combination?RedEye
Delve into the presentation our Chief Commercial Officer gave at the Festival of Marketing 2017. Looking at what the Customer Data Platform is, what Predictive Analytics is and how they work together.
Transforming the Digital Experience Via Customer Journey MappingRocketSource
As the modern consumer's expectations of a sublime digital experience increase, so does the need for a new customer journey map. In this post, I unveil the Customer Insights Map, which makes the traditional exercise of customer journey mapping more intelligent by answering the nuances of today's buyers, leveraging machine learning, artificial intelligence, and path-to-purchase analytics to boost the lifetime value of customers.
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result. While the trend toward retail analytics isn’t new, maturing technologies and techniques are. Here are the trends that will shape retail analytics in 2017.
An overview of Customer Data Platforms (CDP) with the industry leader who coined the term, David Raab. Find out how to use Live Customer Data to create a better customer experience and how Live Data Management can give you a competitive edge with a 360 degree view of your clients.
Learn:
- The definition and requirements for Customer Data Platforms
- The differences between Customer Data Platforms and comparative technologies such as Data Warehousing and Marketing Automation
- Reference architectures/approaches to building CDP
- How Treasure Data is used to build Customer Data Platforms
And here's the song: https://youtu.be/RalMozVq55A
Today’s retail customers expect flexible interaction channels that allow them to shop wherever they are, whenever they want – supported by personalised offers, a sufficiently high availability and assortment of product, and rich product information that enhances their shopping experience.
DigitalsetGo is the best digital marketing agency in Dubai. No matter where you are, what size is your company, what industry you belong to, or what digital marketing service you need we are here to handle it with no less exceptionality.
Our AI-powered analytics solutions for retailers and marketers can influence your customers’ shopping lists and then provide recommendations along every inch of their shopping journey.
Where does mobile data fit in your infrastructure?mParticle
Connected devices are everywhere, and that means that opportunities for customer engagement are also everywhere. Learn where mobile data collection should fit in your martech infrastructure.
Accomplished, motivated, mature, and productive desktop support technician with proven success providing both hardware and software support in both PC and Mac environments.
Presentation by Germin8 at Zensar #TechShowcase - An iSPIRT ProductNation ini...ProductNation/iSPIRT
Presentation by Germin8 at Zensar #TechShowcase - An iSPIRT ProductNation initiative. Works on big data analytics on social media mainly that is text based. They started in 2007 and they mainly target Marketing and Corporate Communications team in an organization.
Presentation for the Business Intelligence seminar hosted by Lowndes. The focus of this session was about unpacking what digital customer experience is, how digital transformation isn't as terrifying as portrayed, and frameworks for bringing digital transformation to life in any organisation - with a focus on human centred design.
Marketers have more data available than ever but struggle to pull in together in a usable format. Customer Data Platforms promise to solve this problem by offering easy-to-deploy systems specializing in data unification and sharing. But can CDP really deliver on its promise? This workshop will equip you to understand the definition of a CDP, how CDPs differ from other systems, which features are shared by all CDPs and which are found in only some, the most important CDP use cases, how to select the right CDP, how to manage a successful deployment and where to look next for more information.
Wish you could leverage all your customer data to increase the efficiency and effectiveness of your marketing campaigns? With the emergence of Customer Data Platforms (CDP) and the compliance requirements of GDPR, companies should be seizing the opportunity to access real-time, unsiloed customer data to drive better engagements and stronger conversions. This presentation will cover how a CDP solves for marketing data pains and see how Mapp Digital customers take advantage of CDP in a post-GDPR era.
Having experienced a time of change and upheaval like no other in recent times, the financial services industry is now in a period of strategic transformation, faced with a unique set of challenges and opportunities. Technology lies at the heart of this transformation, underpinning many of the opportunities that exist for financial services industries to stand apart from their competitors, forge more meaningful connections with customers and to get the most from the information and people in their organisations.
On-going transformation is required to improve service delivery, deliver tangible savings and provide more secure solutions that enable collaboration within and between departments which is critical to ensure sharing of ideas, solutions and less duplication across services.
Customer Data Platform and Predictive Analytics - A killer combination?RedEye
Delve into the presentation our Chief Commercial Officer gave at the Festival of Marketing 2017. Looking at what the Customer Data Platform is, what Predictive Analytics is and how they work together.
Transforming the Digital Experience Via Customer Journey MappingRocketSource
As the modern consumer's expectations of a sublime digital experience increase, so does the need for a new customer journey map. In this post, I unveil the Customer Insights Map, which makes the traditional exercise of customer journey mapping more intelligent by answering the nuances of today's buyers, leveraging machine learning, artificial intelligence, and path-to-purchase analytics to boost the lifetime value of customers.
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result. While the trend toward retail analytics isn’t new, maturing technologies and techniques are. Here are the trends that will shape retail analytics in 2017.
An overview of Customer Data Platforms (CDP) with the industry leader who coined the term, David Raab. Find out how to use Live Customer Data to create a better customer experience and how Live Data Management can give you a competitive edge with a 360 degree view of your clients.
Learn:
- The definition and requirements for Customer Data Platforms
- The differences between Customer Data Platforms and comparative technologies such as Data Warehousing and Marketing Automation
- Reference architectures/approaches to building CDP
- How Treasure Data is used to build Customer Data Platforms
And here's the song: https://youtu.be/RalMozVq55A
Today’s retail customers expect flexible interaction channels that allow them to shop wherever they are, whenever they want – supported by personalised offers, a sufficiently high availability and assortment of product, and rich product information that enhances their shopping experience.
DigitalsetGo is the best digital marketing agency in Dubai. No matter where you are, what size is your company, what industry you belong to, or what digital marketing service you need we are here to handle it with no less exceptionality.
Our AI-powered analytics solutions for retailers and marketers can influence your customers’ shopping lists and then provide recommendations along every inch of their shopping journey.
Where does mobile data fit in your infrastructure?mParticle
Connected devices are everywhere, and that means that opportunities for customer engagement are also everywhere. Learn where mobile data collection should fit in your martech infrastructure.
Accomplished, motivated, mature, and productive desktop support technician with proven success providing both hardware and software support in both PC and Mac environments.
Presentation by Germin8 at Zensar #TechShowcase - An iSPIRT ProductNation ini...ProductNation/iSPIRT
Presentation by Germin8 at Zensar #TechShowcase - An iSPIRT ProductNation initiative. Works on big data analytics on social media mainly that is text based. They started in 2007 and they mainly target Marketing and Corporate Communications team in an organization.
Presentation for the Business Intelligence seminar hosted by Lowndes. The focus of this session was about unpacking what digital customer experience is, how digital transformation isn't as terrifying as portrayed, and frameworks for bringing digital transformation to life in any organisation - with a focus on human centred design.
Marketers have more data available than ever but struggle to pull in together in a usable format. Customer Data Platforms promise to solve this problem by offering easy-to-deploy systems specializing in data unification and sharing. But can CDP really deliver on its promise? This workshop will equip you to understand the definition of a CDP, how CDPs differ from other systems, which features are shared by all CDPs and which are found in only some, the most important CDP use cases, how to select the right CDP, how to manage a successful deployment and where to look next for more information.
Wish you could leverage all your customer data to increase the efficiency and effectiveness of your marketing campaigns? With the emergence of Customer Data Platforms (CDP) and the compliance requirements of GDPR, companies should be seizing the opportunity to access real-time, unsiloed customer data to drive better engagements and stronger conversions. This presentation will cover how a CDP solves for marketing data pains and see how Mapp Digital customers take advantage of CDP in a post-GDPR era.
Augmenting IT strategy with Enterprise architecture assessmentPrashanth Panduranga
IT strategy drives the organizations roadmap,.This presentation provides an overview of Enterprise Architecture assessments which includes, Portfolio assessment, Cloud fitment analysis,
What drives innovation? Is it business? Is it opportunity? Is it need? Is it challenges? I believe Architects love to solve problems, provide a vision for growth, mitigate issues, drive business change, rethink legacy and create a new. PASSION to create is what drives innovation. ARCHON is an initiative created by me, to try and ensure all the enthusiastic architects live their passion during this event. First EVER global Architecture Hackathon event
Consulting Services companies goes through multitude of challenges in its Sales cycle, Delivery Cycle and over all Competency building and maintaining cycle. In this 2 part blog, I write about the various issues, Well whats the point in discussing problems with out a solution, Worry Not, The blog culminates with a tried and tested solution.
Tried Architecture as Shared Services? Felt like Abstracting the best of the resources, while encapsulating them well within at the same time? Tried creating COE’s? Have the management shot back stating it is overused/abused concept, tried and failed? Yes there are lot of reasons to fail when NOT done right.
This blog entry documents the RIGHT way, tried and tested Recursively
Technology disruption is proliferating at a pace faster than most anticipated. There is an urgency and an imperative to transform. This white paper introduces a framework for Enterprise digital transformation and a detailed guide to achieve digital transformation dexterity
Inevitability of Multi-Tenancy & SAAS in Product EngineeringPrashanth Panduranga
Inevitability of Multi-Tenancy & SAAS in Product Engineering
an in-depth overview of the SAAS requirements and introduction multi-tenancy by Prashanth B Panduranga
How can we get more out of our CRM investments? What are the value drivers behind? How can we use CRM to collaborate, sell, grow? In this Bluepaper, we will provide some food for thought on the above questions. And highlight some of the strategic directions CRM will take by the year 2020.
BIG DATA has to be the hottest topic in the boardrooms of blue chip companies - organizations with access to vast amounts of data that promises to have a massive impact on their businesses... But if you're not Amazon, Google, Walmart and Tesco what does it mean to your business? What about MOTOR DEALERS for example?
The New Technology Trinity For Real Time Consumer EngagementSaepio Technologies
Explore how Big Data, Real-Time Decision Engines, and Multi-Channel Content Creation and Delivery Technology work together for Real-Time Consumer Engagement. Available at Saepio.com.
Every year we look at the big mobile trends for the upcoming year and share practical recommendations on how to become a mobile leader. This presentation focuses on the 10 trends that will impact your organization in 2016.
How INOVVO Delivers Analysis that Leads to Greater User Retention and Loyalty...Dana Gardner
Transcript of a sponsored discussion on how advanced analytics drawing on multiple data sources provides wireless operators improved interactions with their subscribers and enhances customer experience through personalized insights.
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
Digital Transformation and the Marketing ProfessionalMatthew W. Bowers
Defining and understanding digital transformation and the marketing role. How can marketing drive transformation? what are the tasks, strategies and things that can help.
Many organizations still make some incorrect assumptions while implementing the cloud.
While cloud certainly provides the capability of High Availability, High Scalability, Disaster Recovery. These cannot be assumed to be available by default.. Each enterprise will need to specifically design and architect for the same. However..
Do all applications including non-critical ones need an Active-Active DR? No
Do all applications need to scale to millions of users? No
Do all applications have the same performance requirements? Hope Not. .
Should all applications be designed as Micro-Services? Not necessarily
Do all applications need to be deployed across multiple regions? Absolutely Not
Do all applications need to be architected as SAAS, multi-tenanted applications? Certainly Not
What is the right WEB APPLICATION ARCHITECTURE in the CLOUD?
Many organizations still make some incorrect assumptions while implementing the cloud.
While cloud certainly provides the capability of High Availability, High Scalability, Disaster Recovery. These cannot be assumed to be available by default.. Each enterprise will need to specifically design and architect for the same. However..
Do all applications including non-critical ones need an Active-Active DR? No
Do all applications need to scale to millions of users? No
Do all applications have the same performance requirements? Hope Not. .
Should all applications be designed as Micro-Services? Not necessarily
Do all applications need to be deployed across multiple regions? Absolutely Not
Do all applications need to be architected as SAAS, multi-tenanted applications? Certainly Not
What is the right WEB APPLICATION ARCHITECTURE in the CLOUD?
Introduction to Enterprise architecture and the steps to perform an Enterpris...Prashanth Panduranga
This presentation was used to introduce Enterprise Architecture, Introduction to how to perform an Enterprise Architecture Assessment followed by TechSharp introduction.
Deliverables in the presentation is not clear, the slides represent what was shown as part of the demo.
List of deliverables:
Application Rationalization framework
Portfolio Analysis framework
Road Map
Current state analysis
Target State establishing process
System Context
System Landscape
There are many NOSQL databases, This article written by Prashanth B Panduranga provides an overview of NoSQL databases introducing BIG Data, ACID, BASE, Types of NoSQL databases, NewSQL and more
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
2. Trendz is one of the world’s largest retailer operating in the fashion industry. Trendz has warehouses, manufacturing unit and distribution centers in about 23 countries.
Trendz has an ERP system which is heavily (about 80% ) customized. They are very unhappy with the same. The current ERP provides less than optimal customer experience. Hence they are planning to rewrite the entire application.
Trendz IT principles that are relevant to the above are as follows:
Buy Not Build
COTS solution driven selection
Key to Trendz future is to be able to perform the following:
Real time inventory and reporting.
Digital Future – Build digital capability.
Supply chain efficiencies.
Predict demand consistently.
Improve Customer Experience – Ability to shop effectively from anywhere.
Use disruptive technology and stay ahead of the competition – Augmented reality, 3D printing etc.
Improvised store experience – pay from anywhere, queue less payments, Augmented reality based virtual fitting rooms, Wi-Fi, NFC etc.
Lean Manufacturing processes.
Know the customers – Customer driven shopping experience – past purchase behavior, Loyalty programs.
Social as tool.
Cloud based communications.
3D viewing of products.
Digital Wallets.
Interactive walls.
Endless Aisle.
Interactive TV.
Virtual mirrors.
Wearable devices.
The list above is an indication of the futuristic vision for Trendz . As for this particular problem statement Trendz is looking at the following features to be implemented.
4. What is expected?
The team should come up with a solution which meets all the above features in the MCR diagram above. The ERP system is out of scope for the problem statement. We can assume that the ERP chosen would expose API/Adapters to help integrate.
Trendz considers customer to be the key for everything, the customer service is hence one of their highest priorities. They believe that they cannot leave even one dissatisfied customer, which means a real time customer support software. They also believe that unless personalized the customer service isn’t complete, be it addressing customers in their preferred language, or offering what customers need, locating information, delivering to their door step, loyalty discounts and more. Knowing a customer and having that information is quite handy and Trendz is looking for a solution which will enable that information and in a manner that could be used to personalize customer’s experience.
Trendz current web application although legacy, it supports over a million users. Note: The legacy has performance issues. However, during thanks giving, Christmas and other similar festive time the web tends to become unresponsive. The solution should be scalable. Trendz believes that cloud is the solution, however they would like to understand how cloud can help being cost effective.
Trendz has done a lot of homework and performed comparative analysis of lot of tools which can perform the above mentioned functionalities. Trendz is eager to know your view on the same.
Marketing is one of the most important factors in the success of the retail giant. Trendz believe in timely surveys and automation. Trendz is looking for tools or ideas to implement.
Trendz is a hugely popular brand and consumers take pride in tweeting, or posting their new buy on to facebook etc. Trendz wants to create a mobile application which not only helps with new product updates, but also enables social interaction from the application.
Source of Data: Customer being the key, Trendz would like to also know what consumers share, what consumers comment, what consumers like and dislike, hence Trendz is looking for an application which gathers all of this data and performs analysis of the ongoing trend in fashion and the feedback on the same. This data is very large and unstructured and processing the same is challenging. Trendz is looking for tools and recommendations on the same.
Additions:
Use of disruptive technology: How do we size it?
Methodology to use and reasons for the same
What are the steps to be taken for Project architectural governance, monitoring?
Define Application performance benchmarks!