See why the MC User Connect (MCUC) Portal is an invaluable resources for product help. We'll show you how to get the most out of MCUC by giving you demonstrations of the online ticket submission process, universal search functionality, product suggestions, and more. (www.mcuserconnect.com)

1. Getting the Most Out of
MC User Connect (MC02)
Explore the MCUC…

2. Presenter Bio
Presenter Name:
Background information:
• Role and expertise at Maintenance Connection
• Fun Fact

3. Getting Started with MC User Connect
Managing Ticket Submission
Getting Involved
Agenda

4. Sign Up
Log In
Basic Navigation
Keyword Search
Getting Started with MC User Connect

5. Go to www.mcuserconnect.com to access
home screen
• Please log in to view more content!
Sign Up

6. Select Sign up to access registration page
when new to MC Solution Center
Fill out form to receive welcome email and
verify email address
Sign Up (cont’d)

7. Select Sign in button once email address is
verified for login
Enter Email and Password to access full MC
User Connect features!
Log In

8. Many different options available when
navigating MC User Connect
• Navigation Menu and Buttons
Basic Navigation

9. • Location “breadcrumbs”
Basic Navigation (cont’d)

10. • MC Customer Alerts
Basic Navigation (cont’d)

11. • Feature Highlight
Basic Navigation (cont’d)

12. • Trending Questions
Basic Navigation (cont’d)

13. • Library of PDFs, Articles, and Videos
Basic Navigation (cont’d)

14. • MC eLearning
Basic Navigation (cont’d)

15. • Community
Basic Navigation (cont’d)

16. Search function is designed to be easy to
use!
Search box available in upper right hand
corner
Keyword Search

17. Simultaneously search the following areas:
• Library (tutorials, videos, and articles)
• Community
Keyword Search (cont’d)

18. Example of searching for “Create Asset”:
Keyword Search (cont’d)

19. Online Ticket Submission
My Activities
Managing Ticket Submission

20. Ticket requests can be submitted directly
from MC User Connect
Online Ticket Submission

21. Benefits of submitting request through MC
User Connect:
• Single click access
• Automatically searches for relevant posts
• Attach screenshots
• Record your screen
Online Ticket Submission (cont’d)

22. Important request details are filled in and
directed to Solution Engineer Team
Online Ticket Submission (cont’d)

23. My Activities section provides a quick way to
view and submit requests
• View your ticket status
• See tickets from other users in your company (if
enabled)
My Activities

24. • Get feedback about tickets from our staff
• View your ticket history and create follow-up
requests
My Activities (cont’d)

25. Product Suggestions
Voting
Following
Getting Involved

26. Product Suggestions are designed to make
your voice heard!
Collaborate with others users and their ideas
• Sort using filters at the top of the page
Product Suggestions

27. • Vote on ideas that you support
• Leave comments or answers
• Follow ideas you want to be updated about
Product Suggestions (cont’d)

28. How do I submit a Product Suggestion?
• Click “Post question or idea”
• Ensure concise description for title
• Broad description with use case, business
process, or scenario to support idea
• Ensure topic is set to “Product Suggestion”
• Share your idea with the MC world
Product Suggestions (cont’d)

29. Not just for Product Suggestions!
• Other Community Posts
• Library articles, tutorials, and videos
Vote UP if the information was helpful to you
Voting

30. Follow to receive notifications of activity
• Community posts
• Product Suggestions
• News and Updates
• Library articles, tutorials, and videos
Following

31. Question and Answer
Are there questions about anything we have
covered today?

32. MCUC Documentation/Tutorials Article PDF Video
Tutorial
User
Guide
Entering Product Suggestions
Online Ticket Submission
Keyword Search
Additional Resources