Jerusha Messner is seeking a position in a medical office utilizing her experience in medical terminology, EMR systems like Athena and Epic, medical coding, and ensuring HIPAA compliance. She has over 3 years of experience working in specialty orthopedic offices handling over 300 patients per week, demonstrating excellent customer service, communication, and time management skills. Her professional experience also includes roles in customer service, medical records preparation, and healthcare support like obtaining insurance authorizations and ensuring record accuracy.
1. Jerusha Messner 61 W. Bridlewood Ct., Shelton, Washington 98584
Phone: (360) 489-5978 • E-mail: JerushaMessner@gmail.com
Career Profile Career professional seeking a position in a medical office where I can utilize my work experience
to benefit patient care.
Summary of Qualifications
Medical Skills
• Medical Terminology • Human Anatomy
• Athena EMR • Referrals /Authorizations
• Epic / One Health Port • Light Coding
• HIPPA Guidelines • Insurance and LNI Verification
Computer Skills
• Typing 35+ wpm • Excel spreadsheets • Scanning / Barcode
• MS Word documents • Data entry
• E-mail/Internet • 10 Key Calculator
Personal Qualifications
• Consistently demonstrate exceptional customer service with over 300 patients a week for 3 Specialty
Orthopedic Surgeons, 1 PA-C
• Excellent verbal and written communication skills with Doctors, MA’s, Reception, Multiple Insurance
Companies and Medical facilities
• Capable of handling multiple responsibilities with keen attention to detail
• Proven ability to work effectively with staff and management at all levels
• Familiar with insurance authorization procedures
• Excellent time management, organized, motivated, responsible and reliable
Professional Experience
Customer Service / Management
• Enter customer information, Organize, file, update database
• Resolve complex customer issues
• Build and maintain customer base
• Answering multi-line phones
Clinic Prep – Care Coordinator /Healthcare Support
• Protect the security of medical records to ensure confidentiality i.e. HIPPA
• Retrieve patient medical records, referrals for physicians, technicians, or other medical personnel i.e,
Securing authorizations, retro referrals from Insurance companies or outside providers
• Make sure Physicians are scheduled accurately
• Prep Patient Charts, review records for completeness and accuracy in a timely manner.
• Process scanned and classify medical documents in EMR data base
• Review records for completeness, accuracy
• Maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify,
store, or analyze information
Education
Education
• High School Graduate – E.B Walker High School; Puyallup, WA
• Gene Juarez – Cosmetology College; Federal Way, WA
Chronological Employment
Express Professionals – Olympia Washington 2014-Present
OOA 9/28/2014 – 3/20/2015 Temp Contract
Mackert Automotive – Gig Harbor, Washington 2012-2013
Receptionist / Assistant Service Writer
Bruce Titus Automotive Group – Olympia, Washington 2007--2008
Receptionist / Customer Service Floater
2. The Purple Cow Co - Shelton, Washington 2001-2007
Salon Manager