Matthew Mota is seeking a position on an electrical components team focused on circuit board design. He has extensive experience troubleshooting computer hardware and software issues. His skills include certifications in Macintosh, iOS, and Microsoft software and he is proficient in circuit board testing. Most recently he worked as an Xbox accessories tester at Microsoft where he tested products from partners and ensured technical quality.

1. Matthew Mota
1766 N. Northgate Way,UnitH | Seattle,WA 98133 | matthew.mota@me.com |(206) 403-0331
Career Objective
Interestedinbeing partof a teamwhose core focusis designingandbuildingelectrical components,with
an emphasisoncircuitboarddesign,togain hands-onexperience. Lookingtobe involvedwitha creative
teamfocusedonchangingthe way electrical componentsare currentlydesigned,producedand
implemented.
Extensive experience analyzingcomputerhardware andsoftware issuestoresolution. Strongabilityto
followdefinedorderof operationmeasurestoensure propertroubleshootingprocedures. Excellent
writtenandverbal communicationskills. Highmotivationtolearnandadapt new skillsastechnology
evolvesandchanges. Strongteamplayerwith the abilitytoachieve acommongoal,withthe capacityto
alsowork independently.
Core Knowledge and Skills
 MacintoshHardware/Software
Certified
 CertifiedApple Trainer
 Apple Small Device Certified  EmbeddedBatteryCertified
 MacBook Pro 13/15 RetinaCertified  Proficientwithall Apple software
 iMac 2012 Certified  SkilledwithMicrosoftOffice forPCandMac
Professional Experience
February 2016 – Present
Microsoft(SimplicityConsulting) – Xbox3rd
Party Lab Technician
Xbox 3rd
PartyAccessoriesTesterresponsibilitiesinclude:
 Supportthe Xbox ecosystembyensuringproductsfrompartnersare of the highestcaliberfrom
a technical standpoint.
 Troubleshoottechnical issuesforpartnersandpresentresults.
 Run a batteryof test againstproductsand delivertestresultsinatimelymanner.
 Communicate testingtimelinesandescalate testingissues.
 Work withsubjectmatterexpertsacrossXbox toinnovate ourtestingmethodologyandprocess.
 Inboundandoutboundshippingmanagement forthe entire team.
 SupportteammemberswithIThelp,imagingcomputers,networkandprovide techsupportfor
Xbox events.
 Responsible forinventorymanagementandinternal trackingaswell asoff site withIron
Mountain.
 Responsible forsample distributionforetail samplestoteamsworldwide.
November 2015 – February 2016

2. Facebook (Milestone Technologies) – Help Desk Technician
Focuson resolvinginternal-customers’issueswithMac,iOS,AndroidandWindowsplatforms.
 Maintaininternal securityof Facebookassets.
 Resolve Active DirectoryandExchange issues
 Repairand maintainhardware oninternal machines.
July2009 – November2015
Apple Inc – Genius
While workinginafast-pacedenvironment,maintainsanabilitytoretainahighlevel of appointments
perhour, while upholdingcustomerrelations. Provenabilitytoidentify,isolateandresolveissueswith
customersystemswithina15-minute appointmentwindow. Currentinall certificationsforMacintosh
and iOSsystems. Abilitytoeducate customersonhow systemsact,enablingcustomerstotroubleshoot
environmental conditionsandfactorsat home. Familiarwithnetworkproceduressuchasremote
access,VPN and remote printersharing.
 MentorsnewGeniusesandFamilyRoomSpecialistonproperrepairandtroubleshooting
procedures.
 Setsand prioritizesrepairschedulestomeetandexceed24-48 hour turn-aroundtimes.
 100% customersatisfactionscoringaccordingtoApple’sNetPromoterScore fortwo
consecutive years.
 One-to-OneInstructorteachingclientshow touse a varietyof computerfeaturesandsoftware.
 Organizesandinventoriesserviceablepartstomaintaincritical store stockfor repairs.
 Consistentlymaintainsahighrepairaccuracy.
 Maintainscorporate IT infrastructure fordaily use,includinginternal servers,networkswitches
and calibrationmachines.
 Primaryliaisonbetweenlocal retail store andApple corporate engineering.
Education
NORTH SEATTLE COLLEGE GraduationSummerof 2016
Electrical EngineeringMajor
APPLE CERTIFIED MAC TECHNICIAN(ACMT) CERTIFICATION ReceivedAugust2011