Jordan Dolan is seeking employment after completing a diploma in information technology. He has a wide range of skills in software, hardware, networking and operating systems. He has experience delivering customer service and strong communication skills. His resume lists proficiency in programming languages like C++ and Java as well as skills in web design, software development, project management and networking. He completed a diploma in information technology in 2015 and a certificate in business administration in 2014. References are provided.
Urban Crops is een jonge Belgische start-up die door middel van technologische vernieuwing in de landbouw de nakende voedselproblematiek in de wereld wil aanpakken. In 2050 zal onze aarde 9.8 miljard mensen huizen, waarvan 70% in steden zal leven. De uitdaging is om tegen dan nog steeds al die monden te kunnen voeden terwijl nu al 80% van de geschikte grond voor landbouw wordt gebruikt. Urban Crops zoekt de oplossing in vertical farming, het klimaat creëren van een perfecte zomerdag, binnen.
Voorstelling van de West-Vlaamse Fabriek voor de Toekomst “Mechanica & Mechatronica” en het eerste initiatief “Competentiecentrum Mechatronica & Machinebouw”
It's Not Just About the Salary: Creating and Sustaining a Positive Work CultureWiLS
Stef Morrill, WiLS, Madison; Jeff Brunner, WiLS, Madison; Melissa McLimans, WiLS, Madison
Having a positive work culture has a significant impact on employee loyalty, creativity and productivity. In a time when most American workers report feeling disengaged, how can we make our libraries places where individuals can thrive? This session will present key findings from research about what helps to create and sustain a positive organizational culture. Illustrations of these findings in practice at libraries in our community and in other organizations will also be explored.
Urban Crops is een jonge Belgische start-up die door middel van technologische vernieuwing in de landbouw de nakende voedselproblematiek in de wereld wil aanpakken. In 2050 zal onze aarde 9.8 miljard mensen huizen, waarvan 70% in steden zal leven. De uitdaging is om tegen dan nog steeds al die monden te kunnen voeden terwijl nu al 80% van de geschikte grond voor landbouw wordt gebruikt. Urban Crops zoekt de oplossing in vertical farming, het klimaat creëren van een perfecte zomerdag, binnen.
Voorstelling van de West-Vlaamse Fabriek voor de Toekomst “Mechanica & Mechatronica” en het eerste initiatief “Competentiecentrum Mechatronica & Machinebouw”
It's Not Just About the Salary: Creating and Sustaining a Positive Work CultureWiLS
Stef Morrill, WiLS, Madison; Jeff Brunner, WiLS, Madison; Melissa McLimans, WiLS, Madison
Having a positive work culture has a significant impact on employee loyalty, creativity and productivity. In a time when most American workers report feeling disengaged, how can we make our libraries places where individuals can thrive? This session will present key findings from research about what helps to create and sustain a positive organizational culture. Illustrations of these findings in practice at libraries in our community and in other organizations will also be explored.
Networking, is also called PC Networking, is the act of moving and trading information between hubs over a common medium in a data system.
Networking includes not just the plan, development, and utilization of an organization, yet in addition the management, support, and activity of the organization's foundation, programming, and arrangements.
Computer networking empowers gadgets and endpoints to be associated on a local area network (LAN) or to a bigger organization, for example, the web or a private wide area network (WAN).
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
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J O R D A N D O L A N
Personal Statement
AftercompletingadiplomainInformationTechnology, Iamkeentogainemploymentand
furtherdevelopmyskillsandknowledge.IfindIlearnquicklyandmasternew technologyeasily.
I possessknowledge of software,hardware andnetworkinganda workingknowledge of
Windowsoperatingsystemsbutwouldlike tofurtherdeveloptheseinthe workplace.
I have past experience indeliveringhighqualitycustomerservice,andIamexcellentwhenit
comesto writtenandoral communication.I'mveryreliable,punctual,andcanwork well witha
teamas well aswork independently. IbelieveIwouldbe anassetto any organization.
Skills&AttributesSnapshot
ProficientincomputerlanguageC+, C++ andJava
Analytical andproblem-solvingabilities,withtrackrecordof improving
operations
Workingknowledgeof Windows8,Vista,DOSandXP operating
systems
FamiliarwithLAN andWAN protocols
AdvancedComputerSkills
Able toprovide ITand PC Supportafterhoursand on weekends
HighLevel CommunicationSkills
Superiorhardware andsoftware troubleshooting skills
HighLevel Organisational Skills
Creative
Workplace HealthandSafety knowledge
CustomerService andAssistance
AbilitytoWorkAutonomouslyorWithinaTeamEnvironment
AbilitytoPrioritise TasksandMeetDeadlines
Reliable &Trustworthy
Punctual
Knowledgeof BuildingIndustry
Knowledgeof the Retail Industry
EDUCATION
Diploma of IT – October 2015
BSB20107 - Certificate II in Business
• 59 O G IL VIE STREET • AL EXAN D RA HIL L S Q . 4161 •
• PHO N E: 0401447246•
• EMAIL dr.kevorkian.1@hotmail.com •
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Relevant I.T. Knowledge
2015 – Diploma of Information Technology
Web Design:
ICTWEB411 Produce basic client-side script for dynamic web pages
ICTWEB501 Build a dynamic website
ICTWEB502 Create dynamic web pages
ICTWEB506 Develop Complex Cascading Style Sheets
Software Development & Programming – Java,
ICTPRG525Build Java applets
ICTPRG501Apply advanced object-oriented language skills
ICTPRG527Apply intermediate object-oriented language skills
ICTPRG505Build advanced user interface
Project Management,
BSBPMG522Undertake project work
ICTICT501Research and review hardware technology options for organisations
ICTICT511Match IT needs with the strategic direction of the enterprise
ICTICT509Gather data to identify business requirements
Networking,
ICTSAS517Use network tools
ICTSAS518Install and upgrade operating systems
ICTNWK516Determine best-fit topology for a local network
ICTNWK519Design an IT security framework
General business
BSBWHS501Ensure a safe workplace
BSBSUS501Develop workplace policy and procedures for sustainability
BSBWOR501Manage personal work priorities and professional development
BSBWOR502Lead and manage team effectiveness
Uniting Care Community – Study Work placement
General Admin – Volunteer Management
In this role I was responsible for processing volunteer applications and discount cards, data entry
into CRM database of timesheets for all QLD branches, daily mail, correspondence with all QLD
stores, general office duties.
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2014 – Certificate II in Business
REFEREES
Footprints: Joanne Schluter - 3245 3791
UnitingCare Community: Sharon Batstone - 07 3253 4518