This document contains the resume of Florel R. Centeno which summarizes her objective of joining a reputable institution for professional growth, her 15 years of experience as a customer service representative at PLDT Subic Telecommunication, and her education which includes a Bachelor's degree from Columban College in Olongapo City.

1. Florel R. Centeno
#41 21st
. Apt#5, East Bajac-Bajac,
Olongapo City, Philippines 2200
(063)252-2000/ 9279671848
len_1139@yahoo.com
Objective:
To be a part of a reputable institution wherein doors for new learning
horizon are never closed. A progressive organization wherein I can contribute my
knowledge and skills as well as develop my potentials and abilities and through
patience and perseverance, to attain upward professional growth and career
excellence, work effectively with people, and acquire fulfillment in the field I have
chosen.
Problem Solving:
Resolves in depth queries in a methodical manner independently and
with internal and external business partners to appropriate resolution, efficiencies
and high level of quality.
Team Player:
Enjoys sharing knowledge and encouraging development of other to
Achieve specific team goals.
Job Description
 Receive trouble reports, log in and out service order and also
banned information desk.
 Receive and answer telephone calls act as receptionist for
incoming visitors, preparing of reports for the pending applicant.
 Responsible to do service request and monitoring service order.
 Negotiate with the customer for the arrangement of payment s.
 Responsible for new installation and profiling of customer, handling
and data entry by telephone. Answering the question via email
 Provided customer with detailed information on products, services,
and made recommendations to alternative options.
 Handles payment of new and old accounts.
 Consistently display professional standards of behavior and
personal presentation
 Assigned for 173/179 help desk department troubleshoot of
internet and telephone line problem.
 Responsible for daily collection transmittal report(DDCTR)
 I was in billing and collection Department

2.  Responsible of handling problem successfully and resolving
customer complaints
 Prepares manual invoices & submits the same PLDT for booking
 Monitors payments and accounts subject for treatment
 Consolidated of manual invoice and submit monthly report
submitted to finance department.
 Process refund of Security Deposit.
Job Experience
Date : August 14, 2000-June 30,2015
Company : PLDT Subic Telecommunication
Subic Bay Freeport Zone
Position : Customer Service Representative
Training and Seminars Attended
PILTEL/ICMS Training Course
Teletech Boni Avenue, Mandaluyong City
August 21 to 30, 2000
Next Generation Network Fundamentals
2nd
floor Bldg. 60
Samson Ave. Subic Bay Freeport, Subic
July 6, 2007
Collection Interface Training
2nd
floor Bldg. 60 Samson Ave. Subic Bay
Freeport, Subic September 14, 2007
Team Building Workshop
Oasis Hotel,Balibago,Angeles City
October 11 to 12, 2001
Dispute Management
Piltel Dela Cruz Drive East Tapinac, Olongapo City
November 21, 2001
PLDT Commercial Rules and Practices
Subic Telecom Bldg. 1041 Subic Bay, Metropolitan Authority
June 1 to 8, 2002
In Charge Of My Own Career

3. Subic Telecom bldg 1041 Subic Bay, Metropolitan Authority
November 19, 2003
Business Process Reorientation for Subic Telecom
Subic Telecom bldg 1041 Subic Bay Metropolitan Authority
August 06, 2005
JIC 106 Billing Fundamentals
Subic Telecom Bldg 1041 Subic Bay Metropolitan Authority
June 22, 2002
Teambuilding Workshop for Subic Telecommunication Company
Oasis Hotel Balibago, Angeles City
March 05, 2005
Managing Business Losses through Asset Protection
2nd
Floor Subic Tel Building 60 Subic, Olongapo City
June 21, 2007
Collection Interface Training
2nd
Floor Subic Tel Building 60 Subic, Olongapo City
September 14, 2007
Product Knowledge
2nd
Floor Subic Tel Building 60 Subic, Olongapo City
November 11, 2008
Kenan Customer Center Job Aid
Mandaluyong City
February 2, 2008
Basic PC Technology
2nd
Floor Subic Tel Building 60 Subic, Olongapo City
November 8, 2010
IT Tools
2nd
Floor Subic Tel Building 60 Subic, Olongapo City
October 5, 2010
Comet V.10 Service Provisioning and Restoration Course
Mandaluyong City
July 7 to 10, 2010
Fundamentals of IP Technolgy
2nd
Floor Subic Tel Building 60 Subic, Olongapo City
August 31, 2010
Korean Language Training
PLDT Clark Field Angeles City

4. October 14, 2009
Access Network Fundamentals Huawei
Pldt Innolab bldg 60 sampson ave Subic bay Freeport zone
April 26 to 27, 2012
SIEBEL CRM 8.1
Pldt innolab bldg 60 sampson ave Subic Bay Freeport Zone
October 14,2009
Successful Negotiations
Pldt innolab bldg 60 sampson ave Subic Bay Freeport Zone
May 08, 2014
CRM/CBS/ CMS/CLARITY
Pldt training center Mandaluyong
September 1 to 05, 2014
Software Experience and Knowledge:
 Operating Systems: Microsoft Windows 7
 Word Processor: MS-Word
 Spreadsheets: MS-Excel
 Graphics: MS Power Point
 Communications: MS Outlook /Lotus cc mail
 colleague
General Strengths:
 Dedicated, hardworking person with positive attitude
 Flexibility adapting to a wide variety of workplace
requirement
 Ability to communicate effectively
 Ability to learn things past
 Ability to maintain good relation with colleague
Personal Data
Date of Birth : October 1, 1978
Place of Birth : Olongapo City
Sex : Female
Civil Status : Single
Religion : Roman Catholic
Height : 5 feet 4 inches tall
Weight : 109 lbs.
Father’s Name : Mr. Eferen B. Reyes
Mother’s Name : Ms. Florida V. Reyes
Educational Attainment

5. College : Columban College
Olongapo City
Course : Bachelor of Science in Commerce
Major in Management
Date : 1995 – 2000
High school : St. Bernadette School
Olongapo City
Date : 1991 – 1995
Elementary : Nellie E. Brown
Olongapo City