1. Matt Green 47 Higher Compton Road Plymouth PL35HZ
E-mail: mattmanuk6@hotmail.com
Tel: 01752 290073
Mobile: 07720 847824
A conscientious, enthusiastic and highly motivated sales professional with a proven record of success.
Highly developed communication skills and sales techniques used effectively to increase sales and
profits. Innovative use of information technology and links to support businesses to expand the
business. Incisive understanding of customer needs consistently generating the best sales solution
and high levels of customer satisfaction and retention. Creatively implemented new ideas leading to
an improvement and expansion of the business and a larger loyal customer base. Successful
management of a new business from start-up.
Key attributes:
• Excellent communication skills utilising these with customers and colleagues to improve
business efficiency and effectiveness leading to increased sales and a larger loyal customer
base
• Well-developed interpersonal skills and selling facilitating a highly effective engagement with
potential customers culminating in high conversion levels of enquiries into sales and improved
customer satisfaction
• In-depth knowledge of maximising business benefit from greater use of information
technology including the development of web site and social media to successfully promote
the business, measure customer satisfaction and increase customer loyalty
• Highly skilled at motivating colleagues through the use of successful management techniques
with improved levels of commitment and the achievement of business targets
Work Experience
May 2010 – Present Sales Manager – Motor City Plymouth Ltd.
Key member of sales team in small independent car dealership. Increased sales revenue by 20% in
first year and 10% in each subsequent year. Exceeding targets monthly, quarterly and annually.
• Built excellent relationships with customers, staff and related businesses leading to higher
volumes of enquiries, improved conversion rates, higher sales volumes, increase profits,
greater customer loyalty and increased repeat business
• Creation of new business systems to improve all the key processes, introducing new ones to
increase efficiency, improve the effectiveness of sales and increased customer satisfaction
• Innovative use of information technology to develop the organisation’s web site and introduce
the use of social media to promote the business, its products and services with consequent
higher levels of enquiries plus an increased analysis of customer feedback to improve
customer service and satisfaction
• Creative development of a distinctive sales package to attract new customers, secure repeat
business, increase personal recommendations giving the business a distinctive competitive
edge
• Design, presentation and production of sales material advertised in showroom, social media,
local media, advertisement boards, vehicles and e-marketing newsletters leading to increased
level of sales enquiries
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2. May 2008 – April 2010 Director and Head Coach of KGS Tennis
A new start business in tennis coaching. Generated £65,000 turnover in 18 months from start-up.
• Developed close working relationships with national organisations, funding bodies, local
authorities, schools and clubs securing funding and joint promotional activities to establish the
business and generating an interest in tennis through coaching to entice young people to
participate in sport with over 1000 signed up
• Instituted effective promotional activities leading to excellent and rapid growth of the new
business through links to local organisations and establishing its reputation as a deliverer of
focussed, high quality tennis coaching. Systems developed to identify customer needs and to
plan focussed programmes to meet these. Local clubs and schools sought our involvement to
improve tennis participation
• Created efficient business systems to organise sessions at multiple sites, set and collect fees,
schedule staff and plan sessions generating £65,000 of revenue 18 months after start-up with
high levels of customer satisfaction
• Effective recruitment and management of coaching staff who helped to deliver a customer
focussed, high quality coaching programme with monitoring instituted to check the quality of
delivery. Trained coaches to deliver quality sessions by imparting my own in-depth knowledge
of coaching young people from variety of backgrounds
2003 – 2008 Comptons Lawn Tennis Club, Lower Beeding, West Sussex
Club Coach – to all ages and abilities from beginner to county standard.
• Planned and organised successful junior programmes
• Increased junior membership and group participation
• Maintained and improved good links with local schools to enhance club programme
• Trained parents and teenage players to help run junior sessions
2004 – 2010 (with breaks when working abroad) Black Jug, Horsham, West Sussex
Bar/Cellar manager
• Staff training – specific training to ensure maximum profits
• Maintained beer and wine cellar to provide high quality product
• Stock control and analysis of market trends to meet customers’ needs
February – April 2005 First Choice Holiday Village, Playa Blanca, Lanzarote
Club coach – Wannaplay Tennis
• Successfully promoted a new tennis initiative – which is still currently in place
• Delivered a popular programme for holiday makers with high levels of participation
May – November 2004 Sunsail Club Perili, Datca, Turkey
Head Coach
• Initiated and promoted a successful mini tennis programme
• Set up and ran successful fortnightly adult social and competitive programme
• Achieved Mediterranean coach of the season 2004 award of 20 Med. Coaches
June 2001 – June 2003 Esporta, Devonshire Health and Racquet Club
Mini-tennis development professional
• Set up and developed new mini tennis initiative.
• Increased no. of juniors in coaching groups from approximately 75 to 140
• Promoted and increased participation of adult tennis
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3. Education:
College of St Mark and St John, Plymouth Sept. 1999 – June 2002
Collyers Sixth Form College, Horsham, Sussex Sept. 1996 – June 1998
Glebelands School, Cranleigh, Surrey Sept. 1994 – June 1996
Queen Elizabeth Grammar School, Lincolnshire Sept. 1991 – June 1994
Qualifications:
BA(Hons): Applied Sports Science and Coaching with Public Relations
‘A’ levels: Physical Education
Human Biology
‘AS’ levels: Geography
Mathematics
GCSE: 9 Grade A – C (Inc. Maths, English and Science)
CLAIT Distinction
Other Qualifications:
Club Coach Award Tennis Southend 2006
Development Coach Award Tennis Eastbourne 1998
Leaders Coach Award Football Horsham 1998
Basketball Horsham 1998
Badminton Horsham 1998
First Aid qualified 2010
Duke of Edinburgh Award – Silver level Cranleigh 1996
Personal Interests:
Spending time with family, playing tennis, photography, playing guitar, surfing, hiking, climbing,
mountain biking, reading and running.
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