22. Fall in love with the
problem
not with the solution
23. EXPLORE
diverge converge diverge converge
create
choice
make
choice
create
choice
make
choice
00:10
The Double Diamond
designthinkersacademy
DESIGN IMPLEMENT
Fuzzy
Front
End
43. STAKEHOLDER MAPPING
EXAMPLES OF STAKEHOLDER
CUSTOMERSGOVERNMENT
EMPLOYEES SUPPLIERS CREDITORS
COMMUNITY
$
WHO ARE THE STAKEHOLDERS?
Stakeholder map
44. S
EMOTIONAL STATUS
WHAT IS THE PERSONA FEELING?
WHICH EMOTION:
ADD QUOTE:
CUSTOMER’S JOB
WHAT IS THE PERSONA TRYING TO DO?
WHAT STEPS DOES THE PERSONA TAKE?
JOURNEY STAGES
TOUCHPOINTS
WHICH DEPARTMENTS
ARE ACTIVE?
company or brand?
e service?
and desires?
ons causes this behaviour?
rom choosing a function, service or product?
uct or site.
ona’s own mouth.
WHICH EMOTION:
ADD QUOTE:
Customer Journey