1. MARTINA MORANDINI
Personal Details:
Name: Martina Morandini
Address: Roding House 6, Copenhagen Street,
London N10JG
Email: martina.morandini2@gmail.com
Mobile Number: 079 56826269
Eligible to work: Yes
Work Experience:
11/04/2016 – Present Hotel Receptionist
Park Plaza Westminster Bridge, London
www.parkplaza.com/london-hotel-gb-se1-7ut/gbwestmi
Duties: Check-In & Check-Out
Taking reservations by phone & walk-in
Exceeding guest expectations
Complaint handling
Hold a float, Paid out
Foreign Currency Exchange
Practical use of Opera PMS Version 5.0
Creating new alerts
02/2016 – 04/2016 HR Member Trainee
Elaine Investment Management Limited, London
http://elainezhang.com
Duties: Interviewing potential candidates
Answering at the phone
Looking for new potential candidates
03/2015 Hostess - Interpreter (Chinese - Italian)[temporary]
Rome Marathon Village
Duties: Greeting and attending to visitors and tourists on arrival
Giving instructions about the Marathon Village
10/2013 – 12/2013 Trainee Secretary and Assistant [temporary]
Association Mediterranean Perspectives, Rome, Italy
http://www.mediper.org/en/
Duties: Welcoming and greeting customers
Answering incoming calls and e-mail
Operating on computer system
Reporting any problems to the office manager
Setting up meeting room for internal meetings
Education:
03/2016 Reception Academy, London
Professional Hotel Receptionist Training
www.ReceptionAcademy.com
Educational Details: Practical Hotel Receptionist Training
Welcoming Guests

2. Check-in and Check-out
Hotel procedures, brand standards & terminology
Loyalty programme enrolment
Practical use of Opera PMS Version 5.0
Behavioural Skills Training
Understanding Hotel Departments
09/2014 UNINT – University of International Studies of Rome
Faculty of Interpretation and translation(Italian-Chinese)
10/2010 – 03/2014 Sapienza – University of Rome, Italy
Graduate course in “Eastern languages and civilizations”
06/2014 – 08/2014 Trainee Teacher
AIESEC in Taiwan (TaiZhong)
Helping to organise summer camps for children
Teaching Basic English language to children
02/2013 - 05/2013 BeiWai - Beijing University, China
Chinese course to improve the language
Key Skills:
Practical use of Opera PMS Version 5.0 Full Service
Microsoft Office suite (Outlook, Word, Excel, Powerpoint)
HTML Language
Photoshop
Language Skills:
Italian: Mother Tongue
English: Upper Intermediate
Chinese: Intermediate
Interests:
Chinese characters and language, knitting, dubbing and diction.
References:
Pierre-Cedric Runacher, Senior Trainer Claudia Bonante, Assistant Reception Manager
Reception Academy Park Plaza Westminster Bridge
Telephone: 020 7953 7743 Telephone:07873382327
Email: pierre@receptionacademy.com Email: cbonante@pphe.com
Shami Gondo, Manager
Elaine Investment Management
Telephone: 078 7553 2893
Email: sgondo@eim-ltd.com