1. Bing LIU (PROVENCE)
PERSONAL DETAILS
ADDRESS: 454 Corporation Road #13-02
Parc Vista Tower 3, Singapore, S649812
TEL: +65 8493 9962
E-MAIL/SKYPE ID: provenceliu@hotmail.com
PERSONAL PROFILE
I am a hard-working person and a self-motivated team player with good personality and communication
skills. I have become a person with service-blood, creativity, responsibility and full of passion over
7-year of working and education in hospitality & tourism management in Singapore and Hong Kong. I
have strong sense of marketing and strategic thinking on business development to solve problems with
details concerning. Good organizing skills and time management ensure me to handle multi-tasks and
work smoothly. Moreover, I will make every effort to adapt myself into different role with endless
learning and researching. I am looking for a new challenge where I can apply my existing skills and
further develop a rosy career.
EDUCATION
Sep 2014 to Jan 2016 • Master of Science in International Tourism and Convention
Management
The School of Hotel & Tourism Management
The Hong Kong Polytechnic University
Hong Kong, China
Jul 2009 to Nov 2011 • Bachelor of Arts in Hospitality and Tourism Management
Queen Margaret University Edinburgh
East Asia Institute of Management, Singapore
EXPERIENCE
February 2012 to
July 2014
! Furama RiverFront Hotel 4*
Singapore
" Reservation Executive Officer
Key Responsibilities
- Process individual and group reservations (both hotels’
corporate and leisure accounts) accurate and fast to the PMS
system.
- Handle inquires professionally via different mode of
communication channels.
- Effective communication with team mates, internal departments
and customers to resolve problems
- Participate and contribute in team discussion on maximizing
room revenue for the hotel

2.
July to December 2010
Internship
! Furama RiverFront Hotel 4*
Singapore
" Reservation Officer/ Guest Relationship Officer / Receptionist
Key Responsibilities
- Provide customer service via different mode of communication
channel
- Provide check in and check out service
- Building and maintaining relationship with guests
- Handle tour groups’ issues guided by the seniors
QUALIFICATIONS
! In-house Practical Training Hotel Operations and Opera (PMS)
software V5 by East Asia Institute of Management, Singapore
SKILLS
! Language skills Proficient English & Mandarin (Native)
! Computer skills Microsoft Office, Keynote and Imovie
! Interpersonal skills Excellent team player & good communicator
! Presentation skills Professional presentation
! Researching skills
! Organizational skills
! Written skills
! Creativity skills
Trained with Research Method
Good planning and time management
RFP, proposal and report
Brochure, photo and video editing (beginner)
KEY ACHIEVEMENT
! Journal Publish
Yang, J., Liu, B., Li, S. & Tao, L. “Travel destination choice of Hong
Kong college students” International Hospitality and Tourism Student Journal 7
(2) 2015 13-16
CORE PROJECT
• Consultancy project for Hakka Kung Fu Culture Research Society
Design and assess feasibility of Hakka Heritage Trail as a new tourism
product in Hong Kong
REFERRER
Ms. Florence Loke – Regional Director of Distributions
Furama Hotel International Management Pte Ltd
405 Havelock Road, Singapore 169633
Tel: + 65 6739 6470 E-mail: florenceloke@furama.com
Ms. Jocelyn Teo – Room Reservation Manager
Furama RiverFront Hotel, Singapore
405 Havelock Road, Singapore 169633
Tel: + 65 6333 8898 E-mail: jocelynteo@furama.com