Hospitality professional seeking guest services role
1. Wanyi Tian
E-mail: wanyi.tian@shms-mail.ch
Contact: +41 77 979 25 74
Nationality: China
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SUMMARY
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Major in Hospitality Management, from previous studies and experiences, I am a creative and professional
employee. I am a fast learner and can adapt easily to a new environment; I am actively seeking for a position in
Guest Service and Entertainment department in a dynamic and internationally-recognised Hospitality Industry. I am
available from February 2017.
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EDUCATION
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Swiss Hotel Management School
Postgraduate Diploma-Event Management
Leysin, Switzerland
09/2016 - Present
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United International College
Culture, Creativity and Management - Bachelor Degree
Zhuhai, China
09/2012 – 06/2016
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Epsom Girl Grammar School
Business Management, Food Technology, English, Calculus and Statistics-Year 13
Auckland, New Zealand
02/2011 – 12/2011
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PROFESSIONAL EXPERIENCE
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Taikang Life Insurance Company Limited
Insurance Sales Agent
Guangzhou, China
06/2016 – 08/2016
-Contacted potential customers and sold one or more types of insurances.
-Explained various insurance policies and helped clients to choose a plan that suits them.
-Invited customers to company's event and communicated with them, to build a long term relationship.
-Hired people to join the team, to expand the group.
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Darien Lake Theme Park
Ride Operator
Buffalo, USA
06/2015 – 08/2015
-Managed and operated the ride.
-Ability to communicate with the co-worker and visitors.
-Handled the emergency interactions.
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The Commune by the Great Wall
Receptionist
Beijing, China
06/2014 – 08/2014
-Performed multiple tasks quickly and efficiently.
-Familiar with computers and software programs.
-Customer service.
-Introduced the surrounding culture assets.
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2. LANGUAGE SKILLS
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Mandarin - Mother Tongue
English - Advanced
Cantonese - Advanced
Spanish - Basic
Korean - Basic
French - Beginner
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COMPUTER SKILLS
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Microsoft Office (Word, Excel, Power Point) - Proficient user
Adobe (Photoshop, Premiere Pro) - Familiar with
Opera – Advanced with
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ADDITIONAL INFORMATION
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03/2013-09/2015 Vice President, and Founder of Running Club China
09/2012-09/2013 Member of the Culture, Creativity and Management Academic Societies China
09/2012-09/2013 Member of the Public Relation Department in the 6th
UIC Executive
Committee of the Student Union China
05/2011-06/2012 Volunteer of the Food for Hungry organisation New Zealand
03/2011-12/2011 Young Enterprise Certificate, Daisy and Chains—School Business Project New Zealand
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REFERENCES
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Mrs.Lerluck Srikarsemsira
Lecturer
United International College,China
lerluck@uic.edu.hk
Mr. Alexander Kocsis
BA, MBA, MSc, JD, PhD(abd), rmc Of Counsel
Hylands (Guangzhou) Law Firm*,China alex@Hylandslaw.com
Mr.John De Lude
Darien Lake Theme Park and Resort, USA
jdelude@darienlake.com