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Marketplace business simulation, Game Scenario, Strategic
Marketing
~ 1 ~Welcome to Marketplace
A large international electronics firm has decided to enter the
microcomputer business. It has formed a new PC Marketing
Division to pursue this business opportunity. You have been
asked to manage the PC Division. You will be responsible for
introducing a new line of microcomputers into several
international markets.
Corporate Headquarters will use a balanced scorecard to
measure the PC Marketing Division's performance. Your total
business performance will be based upon its financial
performance, market effectiveness, marketing performance,
investments in the firm's future, and creation of wealth. You
will be able to see this performance score starting from quarter
4. A total score will be computed for each firm competing in
Marketplace.
Being the best in the industry will not be easy. It will require all
you already know about marketing as well as everything you
will learn during the game.
Virtual Business World
Your company will be responsible for introducing a new line of
microcomputers into Asia, North America, and Europe.
Within the PC industry, other firms will be entering the market
at the same time as your division. The microcomputer industry
is in its introductory stage of the product life cycle. There is no
history and there are no established competitors. All
competitors, including your own division, will start with exactly
the same resources and knowledge of the market.
All manufacturers will sell through company-owned sales
offices in major metropolitan markets around the world. Your
target market will be the business sector. You will not be
selling to the home market and you will not sell through retail
stores. Thus, your marketing strategy will be tightly focused on
direct sales to business customers.
There are five market segments to serve in the PC market. They
are referred to as the Cost Cutter, Innovator, Mercedes,
Workhorse, and Traveler segments.
The Cost Cutter segment is a large segment that is looking for a
computer that’s very easy to use for basic office applications.
The segment is extremely price sensitive.
The Workhorse segment is the largest group of customers. They
want a PC for a variety of office workers to use. It should have
substantial capability and flexibility, although not top of the
line. Ease of use is more important than high performance. It
should also be modestly priced.
The Innovator segment is a small segment that needs a computer
to handle large computational problems (accounting, inventory
management, engineering). This segment wants the latest
technology and will pay a small premium for this high
performance.
The Mercedes segment is looking for a high performance
computer to use in sophisticated engineering and manufacturing
applications. Mercedes customers are willing to pay
substantially more for high performance.
The Traveler segment wants a practical computer to use on the
road. Traveler customers are executives and sales people who
travel a great deal. This segment is moderately price sensitive.
The 5 segments are portrayed in the accompanying graph. The
circles are positioned to indicate the price and performance
requirements of each segment. The size of the segment is
portrayed by the size of the circle.
Each segment has different needs and wants and requires a
different market strategy to appeal to it. One of your first
decisions will be to select one or two segments to target.
Having selected your target markets, you will develop and then
execute a very focused strategy to profitably serve each
segment.
In order to start up your division, Corporate Headquarters will
provide the seed capital (investment money). You can use this
money to open sales offices, design brands, and conduct R&D
for new technology. Your PC Division will receive 500,000 in
each of the first 4 quarters and 5,000,000 in quarter 5, for a
total of 7,000,000.
You have control of the PC Division for the next two years (8
quarters or decision periods). Within this time frame,
Headquarters expects to see a self-sufficient division developed.
Your division should be generating a profit from its operations
and contributing towards the overhead and profit of the
corporation as a whole. Within the 8 quarters, you are expected
to earn enough profit to more than pay back all of the initial
investment to Headquarters.
How to Succeed
The formula for success in business and marketing is very
simple. Make lots of people happy and you can earn a lot of
money.
Here are the rules:
A. Find out what people want.
B. Give them what they want.
C. Tell them you have what they want (advertise).
D. Send people out to where they work and live and personally
explain how you have the solution to their needs (distribution
and sales force management).
E. Collect the money for a job well done.
Sounds easy, right?
Of course, there are a couple of things that get in the way.
First, not all customers are alike. One offer will not work for
everyone. People have different tastes, preferences, needs, etc.
As a result, many potential customers will wait until they find
the ”right” solution for their needs. To paraphrase a famous
quote, you can satisfy some of the people all of the time, but
never all of the people all of the time. So, demand may not be
as great as you would like or hope.
The way around this problem is to discover the differences in
needs among your customers (market research), break the
customers down into smaller groups with similar needs
(segmentation), and then develop a strategy for each group
(target marketing).
Second, everyone wants more for less. A lower price for the
same goods is a powerful magnet for customers.
Sure, you would like to sell for less, but you have to pay your
expenses and earn a profit.
One solution to this pricing dilemma is often found in larger
sales volumes. If you can generate large sales volumes,
production costs per unit will usually drop dramatically. Lower
costs for the goods sold will allow you to lower your prices
and/or increase your profits.
How do you create larger sales volumes? Offer a better product
at a better price and tell everyone about it (advertising and sales
force).
Third, there will always be someone that wants to make money
in the same market as you. Competitors will always emerge and
try to take your sales and profits.
How will they do this?
Smart competitors will study the customers’ needs PLUS study
what you have to offer (benchmark) and then create and sell a
better solution. Usually, they find a group (segment) whose
needs are not well served and then develop a superior strategy
targeted at that group.
Fourth, customers will always gravitate towards the better offer.
Your job is never done. You must always check your offer
against the customers’ evolving needs (satisfaction level) and
that of the competition (benchmark) and make sure you have the
better product, price, promotion, and distribution.
In a nutshell, be the best at giving the customer what the
customer wants. Then go out and find the customers and tell
them how good you are at meeting their needs. This should
create lots of sales that will drive down your costs and thus
allow you to offer good prices with good profits.
Of course, it is not this easy, but this is the essence of
marketing.
Keep these guidelines in mind as you compete in Marketplace.
If you follow them, you will be successful. You will be a
winner in Marketplace!
Good luck!
Ernest R. Cadotte Copyright © 2003
www.marketplace-simulation.com
1
MKTG 300 Fundamentals of Marketing
University of San Diego
Spring 2015
Instructor: Anna Crowe
Office: Olin 234
E-Mail: [email protected]
Office Hours: MW, 6-7 p.m.
School of Business Administration Mission Statement
We develop socially responsible business leaders with a global
mindset through academically
rigorous, relevant, and values-based education and research.
Course Description
The objective of this course is to introduce students to the
important issues undertaken by
marketers. Students will learn the language of marketing and
the basic elements of a marketing
analysis. Students will be able to identify, define, and examine
the process of developing the
components of the marketing mix, and explain how marketing
managers use these components to
gain competitive advantage within a socially responsible and
ethical environment. Prerequisites:
ECON 101.
Course Objectives.
Primary Objectives
At the end of the semester, students should be able to:
process of developing the
four elements of the
marketing mix, (product, promotion, price, and placement) and
explain how marketing
managers use these elements to gain competitive advantage
within a socially responsible
and ethical environment.
plain market segmentation and targeting in order to
understand how marketing affects
the success of the firm, how marketing interacts with other
functional areas, and how
marketing shapes and is shaped by modern society.
e marketing concept and be able
to recognize the importance
of customer needs and wants as the foundation for marketing
decision-making.
Secondary Objectives
At the end of the semester, students should be able to:
uct life cycle and explain
how the marketing mix is
affected in each stage.
decision-making as it relates to
successful implementation of an organization’s marketing
strategy.
strengths, weaknesses, opportunities, and
threats of organizations’
marketing strategies for developing products, pricing products,
distributing products, and
promoting products.
least three benefits of branding
to the marketer and three benefits to the consumer.
describe and provide specific
examples of each stage in the process.
ations
and why it is important to
successful marketing.
mailto:[email protected]
2
public relations, promotion,
personal selling, and direct marketing.
marketing in the global
environment.
Required Materials
Principles of Marketing 15e, Kotler & Armstrong (2013),
Pearson Publishing
ISBN-10: 0133084043
Electronic version: MyLab w/etext and Student Value Edition;
ISBN-13: 978-0133084047
MyLab Course ID# crowe78503
Marketplace Simulation – See instructions near the end of this
syllabus
Structure of the Course
The course will consist of a combination of lectures, marketing
simulation, case analysis,
presentations and in-class exercises. There will be two quizzes,
two midterm exams and one final
exam.
Expectations and Policies
As an instructor of a college course and a professional in the
field of marketing, I treat my
obligations to the class as I would any serious professional
arrangement. I expect the same from
any student learning to become a business professional and
expecting to successfully complete
this course. This includes:
– this includes reading any
assigned material before class.
course (e.g.
taking notes and class
activities) and not for casual web surfing.
Team Assignment Responsibility
All team assignments should represent relatively equal inputs of
all members and the final
product should reflect the work of all participants. All members
of a team will provide
confidential feedback as to the contribution of each team
member. Each of you will complete a
peer evaluation providing feedback on each team member.
Class Attendance and Participation
Class attendance is very important. Class participation will be
evaluated based on demonstrating
you have read any assigned materials prior to class and have
prepared any assigned cases or
discussion questions. The quality of your participation in
discussions will also count toward your
participation grade. Periodic quizzes may be given to assess
whether you have completed the
readings assigned for class.
3
Academic Integrity
Students are expected to adhere to the University of San Diego
Academic Integrity Policy which
can be found at
http://www.sandiego.edu/honorcouncil/integrity.php. Further,
students in the
undergraduate program are advised that use of any written
materials from any other student, past
or present, without the specific consent of the instructor is a
serious violation of the Academic
Integrity Policy and will be handled according to the University
Policies and Procedures.
Evaluation
Class Attendance and Participation (50 points)
Individual Presentations (50 points)
You will be assigned a presentation date in the beginning of the
semester. On that date you should
come prepared to give an individual presentation (4-5 minutes)
on a recent article in one of the
following publications: New York Times, Wall Street Journal,
CNNMoney, The Economist,
Business Week, Brand Week, Advertising Age, or Adweek.
Each student is required to make
one individual presentation on a business article relevant to
marketing and the article must be
handed in or emailed to me at least 24 hours before the
presentation. Each individual
presentation must include the following:
your presentation
le relates to marketing
presentation
******If you do not show up the day of your presentation you
will receive a zero.
Exams I & II (100 points each)
The midterm exams will consist of multiple-choice and
true/false questions. Exam questions are
primarily based on class lectures, text material, and homework
assignments. However, any and all
material discussed in class (or videos presented in class) are
subject to be covered on the exam.
This includes individual presentations, guest lectures, business
articles, case assignments, and
group exercises/discussions.
See Class Schedule for exam dates. No makeup exams will be
given. Bring #2 pencils and
an eraser to all exams.
Quiz I & II (75 points each)
Each quiz will consist of 20 to 25 multiple choice questions on
the assigned reading.
Case Analysis (50 points)
You will be responsible for completing a case study, which will
be provided in class. This
assignment will be completed in your group and you will be
graded based on a written summary
of your analysis.
The case study will help reinforce the marketing mix variables,
and give you an opportunity to
develop your analytical skills. You should be prepared to
present and defend your
recommendations, as well as challenge your classmates’
recommendations.
http://www.sandiego.edu/honorcouncil/integrity.php
4
Marketing Simulation (300 points – details below)
The Strategic Marketing Marketplace Simulation has a focus on
effective marketing planning in a
competitive environment. It is based on real products and a
realistic marketing environment. It is
also designed to encourage creative target marketing and apply
the relationships between
marketing concepts and marketing strategies. Each new decision
period offers new opportunities
in a dynamic and aggressively competitive environment. Student
teams will make decisions in a
number of strategic areas and develop a marketing plan that
satisfies the market and earns a profit
for the firm. The simulation will run for 8 quarters.
Final Exam (200 points)
There will be an objective (multiple choice) comprehensive
final exam based on the reading
assignments. This exam will be worth 20% of the total course
grade.
Course Grades
The university grading system is as follows: A is superior, B is
very good, C is average, D is
inferior, F is failure. Realize that superior work is unusual.
Course grades for MKTG 300 will be
awarded according to the following structure: 15-25% of all
grades for the section will be above
B+, and 20-25% of all grades for the class will be below B-.
Graded Course Work
Listed below is a breakdown for each grade component.
Marketing Game Simulation 300 (30% of grade)
Oral Presentation 100
Balanced Scorecard 150
1st Place 100
2nd Place 95
3rd Place 90
4th Place 85
5th Place 80
6th Place 75
7th Place 70
Peer Evaluation 50
Exams/Quizzes 550 (55%)
Two Quizzes (75 points each) 150
Two Midterm Exams (100 points each) 200
Comprehensive Final Exam (200) 200
Individual Presentation 50 (5%)
Class Participation (Attendance & Class Discussion) 50
(5%)
Case Analysis 50
(5%)
Total Points Available 1,000 (100%)
5
Tentative Schedule and Class Assignments*
Week Topic Assignments
1/26
Introductions
Overview of course and syllabus
Marketing: Creating and
Capturing Customer Value
Chapter 1
2/2 Company and Marketing
Strategy:
Partnering to Build Customer
Relationships
Analyzing the Marketing
Environment
Chapter 2
Chapter 3
2/9 Managing Marketing Information
to Gain Customer Insights
Marketplace Simulation Review
Form Groups
Presentation dates assigned
Chapter 4
2/16 Quiz I (Chapters 1-4)
Consumer Markets and Consumer
Buyer Behavior
Study for Quiz
Chapter 5
Review the Marketplace Simulation
demo, sign up for the simulation and
purchase license number in order to
participate in class
2/23
Business Markets and Business
Buyer Behavior
Customer-Driven Marketing
Strategy: Creating Value for
Target Customers
Q1 Simulation
Exam Review
Chapter 6
Chapter 7
Quarter 1 Simulation Decision Due 1
3/2 Exam I (Chapters 1 – 7)
Products, Services, and Brands:
Building Customer Value
Simulation
Q2 Simulation Decision
Study for Exam
Chapter 8
Quarter 2 Simulation Decision Due
3/9 New Product Development and
Product Life-Cycle Strategies
Quarter 3 Simulation Decision Due
Chapter 9
6
Pricing: Understanding and
Capturing Customer Value
Chapter 10
3/16 Guest Speaker
Pricing Strategies
The Marketplace Simulation
Chapter 11
Quarter 4 Simulation Decision Due
3/23
Quiz II – (Chapters 9 - 11)
Marketing Channels: Delivering
Customer Value
Chapter 12
Quarter 5 Simulation Decision Due
3/30 & 4/6 Spring Break – No Class
4/13 Retailing and Wholesaling
Communicating Customer Value:
Integrated Marketing
Communications Strategy
Chapter 13
Chapter 14
Quarter 6 Simulation Decision Due
4/20 Advertising and PR
Personal Selling & Sales
Promotion
Exam Review
Q7 Simulation
Chapter 15
Case Study Due
Quarter 7 Simulation Decision Due
Chapter 16
4/27 Exam II – 4/16 (Chapters 9 –
16)
Direct and Online Marketing
Q8 Simulation
Study for exam
Chapter 17
Quarter 8 Simulation Decision Due
May 4 Global Marketing
Final Exam Review
Presentations (teams 1, 2, 3, 4)
Chapter 19
Prepare to present Marketing Simulation
May 11 Presentations (teams 5, 6, 7, 8) Prepare to present
Marketing Simulation
Mon, May 18 Final Exam 8 - 10 p.m. COMPREHENSIVE
*This is a tentative timeline depending on the flow of class
discussions and does not
include any unexpected events that may occur.
7
Marketplace business simulation, Game Scenario, Strategic
Marketing ~ 1 ~
Welcome to Marketplace
A large international electronics firm has decided to enter the
microcomputer business. It has formed a new PC
Marketing Division to pursue this business opportunity. You
have been asked to manage the PC Division. You
will be responsible for introducing a new line of
microcomputers into several international markets.
Corporate Headquarters will use a balanced scorecard to
measure the PC Marketing Division's performance.
Your total business performance will be based upon its financial
performance, market effectiveness, marketing
performance, investments in the firm's future, and creation of
wealth. You will be able to see this performance
score starting from quarter 4. A total score will be computed for
each firm competing in Marketplace.
Being the best in the industry will not be easy. It will require all
you already know about marketing as well as
everything you will learn during the game.
Virtual Business World
Your company will be responsible for introducing a new line of
microcomputers into Asia, North America, and
Europe.
Within the PC industry, other firms will be entering the market
at the same time as your division. The
microcomputer industry is in its introductory stage of the
product life cycle. There is no history and there are no
established competitors. All competitors, including your own
division, will start with exactly the same resources
and knowledge of the market.
All manufacturers will sell through company-owned sales
offices in major metropolitan markets around the
world. Your target market will be the business sector. You will
not be selling to the home market and you will not
sell through retail stores. Thus, your marketing strategy will be
tightly focused on direct sales to business
customers.
8
Instructions for Students
Introduction to Marketing Simulation
Dear Player,
Welcome to the Marketplace simulation, we hope you enjoy the
game. If you need any assistance
please feel free to contact technical support. The sign up and
game play instructions are included
for your convenience.
Student sign up:
1. Purchase a Marketplace Student License Number.
2. Go to http://www.marketplace-simulation.com/
3. Click on the <Sign in as student> link.
4. Click on the <Sign up for a game> link.
5. Enter the Student License Number.
6. Enter the Game/Team ID to locate your game, or find your
game in the listings by school,
instructor, course and team.
7. Choose the Team number assigned to you by the instructor.
8. Fill in the contact information and choose a password.
Student game play:
1. Go to: http://www.marketplace6.com.
2. Click on the <Sign in as student> link.
3. Enter your email address and password.
4. Select the "Decision Area" button to begin playing.
*To access the game sites, please be sure your browser is set to
accept cookies, Javascript and
pop up windows from our sites.
There are 3 types of numbers each player will need -
Student License Number: Required to sign up for a game.
Game/Team ID: Helps players locate their assigned game/team.
Team Number: Helps players locate their assigned team, if they
have a Game ID instead of a
Team ID.
9
Student: MKTG 300 ID Number: __ Date: ________
Unacceptable
(1)
Acceptable
(2)
Exemplary
(3)
Score
Coherence Speaks too softly
and/or fast; does not
complete sentences
or ideas; mumbles
and difficult to
understand
Easily understood
throughout
presentation;
appropriate pace
and volume;
Delivery mostly
clear and natural;
Keeps
nervousness under
control
Clear, strong
voice projection
and inflection;
projects
enthusiasm and
interest; composed
and confident
Organization Fails to use
concepts and terms
used in the field;
makes significant
mistakes in the use
of terms or concepts
Has adequate
understanding of
the topic &
material; uses
appropriate terms
& concepts; does
not apply theory
or concepts to the
current situation
Has solid
understanding of
the topic and
material; fluent
with terms,
concepts and
theories without
pretension; uses
models/theory to
reach key insight
Conciseness and
Clarity
Presents superficial
& mostly
descriptive analysis;
fails to address
significant issue;
makes significant
errors in analysis of
case
Knowledge of
subject generally
accurate;
articulates the
same
Takes into account
different
perspectives;
presents original
insights; uses
additional sources
of relevant
information
Engaging Makes little eye
contact; excessively
defensive; ignores
surroundings; reads
from materials
Looks at slides to
keep on track with
presentation;
maintains eye
contact most of
the time; refrains
from being
defensive
Uses materials
effortlessly;
moves around or
looks around
comfortably;
addresses the
audience or
individuals
directly
Presentation Dresses
inappropriately;
extensive use of
distracting
mannerism and/or
inappropriate
wording
Appropriate attire
use of appropriate
language; no or
few distracting
mannerisms
Appropriate
working
professional attire;
professional
presenter role and
language
Oral Presentation Grading Rubric

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  • 1. Marketplace business simulation, Game Scenario, Strategic Marketing ~ 1 ~Welcome to Marketplace A large international electronics firm has decided to enter the microcomputer business. It has formed a new PC Marketing Division to pursue this business opportunity. You have been asked to manage the PC Division. You will be responsible for introducing a new line of microcomputers into several international markets. Corporate Headquarters will use a balanced scorecard to measure the PC Marketing Division's performance. Your total business performance will be based upon its financial performance, market effectiveness, marketing performance, investments in the firm's future, and creation of wealth. You will be able to see this performance score starting from quarter 4. A total score will be computed for each firm competing in Marketplace. Being the best in the industry will not be easy. It will require all you already know about marketing as well as everything you will learn during the game. Virtual Business World Your company will be responsible for introducing a new line of microcomputers into Asia, North America, and Europe. Within the PC industry, other firms will be entering the market at the same time as your division. The microcomputer industry
  • 2. is in its introductory stage of the product life cycle. There is no history and there are no established competitors. All competitors, including your own division, will start with exactly the same resources and knowledge of the market. All manufacturers will sell through company-owned sales offices in major metropolitan markets around the world. Your target market will be the business sector. You will not be selling to the home market and you will not sell through retail stores. Thus, your marketing strategy will be tightly focused on direct sales to business customers. There are five market segments to serve in the PC market. They are referred to as the Cost Cutter, Innovator, Mercedes, Workhorse, and Traveler segments. The Cost Cutter segment is a large segment that is looking for a computer that’s very easy to use for basic office applications. The segment is extremely price sensitive. The Workhorse segment is the largest group of customers. They want a PC for a variety of office workers to use. It should have substantial capability and flexibility, although not top of the line. Ease of use is more important than high performance. It should also be modestly priced. The Innovator segment is a small segment that needs a computer to handle large computational problems (accounting, inventory management, engineering). This segment wants the latest technology and will pay a small premium for this high performance. The Mercedes segment is looking for a high performance computer to use in sophisticated engineering and manufacturing applications. Mercedes customers are willing to pay substantially more for high performance.
  • 3. The Traveler segment wants a practical computer to use on the road. Traveler customers are executives and sales people who travel a great deal. This segment is moderately price sensitive. The 5 segments are portrayed in the accompanying graph. The circles are positioned to indicate the price and performance requirements of each segment. The size of the segment is portrayed by the size of the circle. Each segment has different needs and wants and requires a different market strategy to appeal to it. One of your first decisions will be to select one or two segments to target. Having selected your target markets, you will develop and then execute a very focused strategy to profitably serve each segment. In order to start up your division, Corporate Headquarters will provide the seed capital (investment money). You can use this money to open sales offices, design brands, and conduct R&D for new technology. Your PC Division will receive 500,000 in each of the first 4 quarters and 5,000,000 in quarter 5, for a total of 7,000,000. You have control of the PC Division for the next two years (8 quarters or decision periods). Within this time frame, Headquarters expects to see a self-sufficient division developed. Your division should be generating a profit from its operations and contributing towards the overhead and profit of the corporation as a whole. Within the 8 quarters, you are expected to earn enough profit to more than pay back all of the initial investment to Headquarters. How to Succeed The formula for success in business and marketing is very
  • 4. simple. Make lots of people happy and you can earn a lot of money. Here are the rules: A. Find out what people want. B. Give them what they want. C. Tell them you have what they want (advertise). D. Send people out to where they work and live and personally explain how you have the solution to their needs (distribution and sales force management). E. Collect the money for a job well done. Sounds easy, right? Of course, there are a couple of things that get in the way. First, not all customers are alike. One offer will not work for everyone. People have different tastes, preferences, needs, etc. As a result, many potential customers will wait until they find the ”right” solution for their needs. To paraphrase a famous quote, you can satisfy some of the people all of the time, but never all of the people all of the time. So, demand may not be as great as you would like or hope. The way around this problem is to discover the differences in needs among your customers (market research), break the customers down into smaller groups with similar needs (segmentation), and then develop a strategy for each group (target marketing).
  • 5. Second, everyone wants more for less. A lower price for the same goods is a powerful magnet for customers. Sure, you would like to sell for less, but you have to pay your expenses and earn a profit. One solution to this pricing dilemma is often found in larger sales volumes. If you can generate large sales volumes, production costs per unit will usually drop dramatically. Lower costs for the goods sold will allow you to lower your prices and/or increase your profits. How do you create larger sales volumes? Offer a better product at a better price and tell everyone about it (advertising and sales force). Third, there will always be someone that wants to make money in the same market as you. Competitors will always emerge and try to take your sales and profits. How will they do this? Smart competitors will study the customers’ needs PLUS study what you have to offer (benchmark) and then create and sell a better solution. Usually, they find a group (segment) whose needs are not well served and then develop a superior strategy targeted at that group. Fourth, customers will always gravitate towards the better offer. Your job is never done. You must always check your offer against the customers’ evolving needs (satisfaction level) and that of the competition (benchmark) and make sure you have the better product, price, promotion, and distribution. In a nutshell, be the best at giving the customer what the
  • 6. customer wants. Then go out and find the customers and tell them how good you are at meeting their needs. This should create lots of sales that will drive down your costs and thus allow you to offer good prices with good profits. Of course, it is not this easy, but this is the essence of marketing. Keep these guidelines in mind as you compete in Marketplace. If you follow them, you will be successful. You will be a winner in Marketplace! Good luck! Ernest R. Cadotte Copyright © 2003 www.marketplace-simulation.com 1 MKTG 300 Fundamentals of Marketing University of San Diego Spring 2015 Instructor: Anna Crowe Office: Olin 234 E-Mail: [email protected] Office Hours: MW, 6-7 p.m.
  • 7. School of Business Administration Mission Statement We develop socially responsible business leaders with a global mindset through academically rigorous, relevant, and values-based education and research. Course Description The objective of this course is to introduce students to the important issues undertaken by marketers. Students will learn the language of marketing and the basic elements of a marketing analysis. Students will be able to identify, define, and examine the process of developing the components of the marketing mix, and explain how marketing managers use these components to gain competitive advantage within a socially responsible and ethical environment. Prerequisites: ECON 101. Course Objectives. Primary Objectives At the end of the semester, students should be able to: process of developing the
  • 8. four elements of the marketing mix, (product, promotion, price, and placement) and explain how marketing managers use these elements to gain competitive advantage within a socially responsible and ethical environment. plain market segmentation and targeting in order to understand how marketing affects the success of the firm, how marketing interacts with other functional areas, and how marketing shapes and is shaped by modern society. e marketing concept and be able to recognize the importance of customer needs and wants as the foundation for marketing decision-making. Secondary Objectives At the end of the semester, students should be able to: uct life cycle and explain how the marketing mix is affected in each stage. decision-making as it relates to successful implementation of an organization’s marketing strategy. strengths, weaknesses, opportunities, and
  • 9. threats of organizations’ marketing strategies for developing products, pricing products, distributing products, and promoting products. least three benefits of branding to the marketer and three benefits to the consumer. describe and provide specific examples of each stage in the process. ations and why it is important to successful marketing. mailto:[email protected] 2 public relations, promotion, personal selling, and direct marketing. marketing in the global environment. Required Materials Principles of Marketing 15e, Kotler & Armstrong (2013), Pearson Publishing
  • 10. ISBN-10: 0133084043 Electronic version: MyLab w/etext and Student Value Edition; ISBN-13: 978-0133084047 MyLab Course ID# crowe78503 Marketplace Simulation – See instructions near the end of this syllabus Structure of the Course The course will consist of a combination of lectures, marketing simulation, case analysis, presentations and in-class exercises. There will be two quizzes, two midterm exams and one final exam. Expectations and Policies As an instructor of a college course and a professional in the field of marketing, I treat my obligations to the class as I would any serious professional arrangement. I expect the same from any student learning to become a business professional and expecting to successfully complete this course. This includes:
  • 11. – this includes reading any assigned material before class. course (e.g. taking notes and class activities) and not for casual web surfing. Team Assignment Responsibility All team assignments should represent relatively equal inputs of all members and the final product should reflect the work of all participants. All members of a team will provide confidential feedback as to the contribution of each team member. Each of you will complete a peer evaluation providing feedback on each team member. Class Attendance and Participation Class attendance is very important. Class participation will be evaluated based on demonstrating you have read any assigned materials prior to class and have prepared any assigned cases or
  • 12. discussion questions. The quality of your participation in discussions will also count toward your participation grade. Periodic quizzes may be given to assess whether you have completed the readings assigned for class. 3 Academic Integrity Students are expected to adhere to the University of San Diego Academic Integrity Policy which can be found at http://www.sandiego.edu/honorcouncil/integrity.php. Further, students in the undergraduate program are advised that use of any written materials from any other student, past or present, without the specific consent of the instructor is a serious violation of the Academic Integrity Policy and will be handled according to the University Policies and Procedures. Evaluation Class Attendance and Participation (50 points)
  • 13. Individual Presentations (50 points) You will be assigned a presentation date in the beginning of the semester. On that date you should come prepared to give an individual presentation (4-5 minutes) on a recent article in one of the following publications: New York Times, Wall Street Journal, CNNMoney, The Economist, Business Week, Brand Week, Advertising Age, or Adweek. Each student is required to make one individual presentation on a business article relevant to marketing and the article must be handed in or emailed to me at least 24 hours before the presentation. Each individual presentation must include the following: your presentation le relates to marketing presentation
  • 14. ******If you do not show up the day of your presentation you will receive a zero. Exams I & II (100 points each) The midterm exams will consist of multiple-choice and true/false questions. Exam questions are primarily based on class lectures, text material, and homework assignments. However, any and all material discussed in class (or videos presented in class) are subject to be covered on the exam. This includes individual presentations, guest lectures, business articles, case assignments, and group exercises/discussions. See Class Schedule for exam dates. No makeup exams will be given. Bring #2 pencils and an eraser to all exams. Quiz I & II (75 points each) Each quiz will consist of 20 to 25 multiple choice questions on the assigned reading. Case Analysis (50 points)
  • 15. You will be responsible for completing a case study, which will be provided in class. This assignment will be completed in your group and you will be graded based on a written summary of your analysis. The case study will help reinforce the marketing mix variables, and give you an opportunity to develop your analytical skills. You should be prepared to present and defend your recommendations, as well as challenge your classmates’ recommendations. http://www.sandiego.edu/honorcouncil/integrity.php 4 Marketing Simulation (300 points – details below) The Strategic Marketing Marketplace Simulation has a focus on effective marketing planning in a competitive environment. It is based on real products and a realistic marketing environment. It is also designed to encourage creative target marketing and apply the relationships between
  • 16. marketing concepts and marketing strategies. Each new decision period offers new opportunities in a dynamic and aggressively competitive environment. Student teams will make decisions in a number of strategic areas and develop a marketing plan that satisfies the market and earns a profit for the firm. The simulation will run for 8 quarters. Final Exam (200 points) There will be an objective (multiple choice) comprehensive final exam based on the reading assignments. This exam will be worth 20% of the total course grade. Course Grades The university grading system is as follows: A is superior, B is very good, C is average, D is inferior, F is failure. Realize that superior work is unusual. Course grades for MKTG 300 will be awarded according to the following structure: 15-25% of all grades for the section will be above B+, and 20-25% of all grades for the class will be below B-. Graded Course Work
  • 17. Listed below is a breakdown for each grade component. Marketing Game Simulation 300 (30% of grade) Oral Presentation 100 Balanced Scorecard 150 1st Place 100 2nd Place 95 3rd Place 90 4th Place 85 5th Place 80 6th Place 75 7th Place 70 Peer Evaluation 50 Exams/Quizzes 550 (55%) Two Quizzes (75 points each) 150 Two Midterm Exams (100 points each) 200 Comprehensive Final Exam (200) 200 Individual Presentation 50 (5%)
  • 18. Class Participation (Attendance & Class Discussion) 50 (5%) Case Analysis 50 (5%) Total Points Available 1,000 (100%) 5 Tentative Schedule and Class Assignments* Week Topic Assignments 1/26 Introductions Overview of course and syllabus
  • 19. Marketing: Creating and Capturing Customer Value Chapter 1 2/2 Company and Marketing Strategy: Partnering to Build Customer Relationships Analyzing the Marketing Environment Chapter 2 Chapter 3 2/9 Managing Marketing Information to Gain Customer Insights
  • 20. Marketplace Simulation Review Form Groups Presentation dates assigned Chapter 4 2/16 Quiz I (Chapters 1-4) Consumer Markets and Consumer Buyer Behavior Study for Quiz Chapter 5 Review the Marketplace Simulation demo, sign up for the simulation and purchase license number in order to participate in class 2/23
  • 21. Business Markets and Business Buyer Behavior Customer-Driven Marketing Strategy: Creating Value for Target Customers Q1 Simulation Exam Review Chapter 6 Chapter 7 Quarter 1 Simulation Decision Due 1 3/2 Exam I (Chapters 1 – 7) Products, Services, and Brands:
  • 22. Building Customer Value Simulation Q2 Simulation Decision Study for Exam Chapter 8 Quarter 2 Simulation Decision Due 3/9 New Product Development and Product Life-Cycle Strategies Quarter 3 Simulation Decision Due Chapter 9 6 Pricing: Understanding and Capturing Customer Value
  • 23. Chapter 10 3/16 Guest Speaker Pricing Strategies The Marketplace Simulation Chapter 11 Quarter 4 Simulation Decision Due 3/23 Quiz II – (Chapters 9 - 11) Marketing Channels: Delivering Customer Value Chapter 12 Quarter 5 Simulation Decision Due 3/30 & 4/6 Spring Break – No Class 4/13 Retailing and Wholesaling
  • 24. Communicating Customer Value: Integrated Marketing Communications Strategy Chapter 13 Chapter 14 Quarter 6 Simulation Decision Due 4/20 Advertising and PR Personal Selling & Sales Promotion Exam Review Q7 Simulation Chapter 15 Case Study Due Quarter 7 Simulation Decision Due Chapter 16
  • 25. 4/27 Exam II – 4/16 (Chapters 9 – 16) Direct and Online Marketing Q8 Simulation Study for exam Chapter 17 Quarter 8 Simulation Decision Due May 4 Global Marketing Final Exam Review Presentations (teams 1, 2, 3, 4) Chapter 19 Prepare to present Marketing Simulation May 11 Presentations (teams 5, 6, 7, 8) Prepare to present Marketing Simulation Mon, May 18 Final Exam 8 - 10 p.m. COMPREHENSIVE
  • 26. *This is a tentative timeline depending on the flow of class discussions and does not include any unexpected events that may occur. 7 Marketplace business simulation, Game Scenario, Strategic Marketing ~ 1 ~ Welcome to Marketplace A large international electronics firm has decided to enter the microcomputer business. It has formed a new PC Marketing Division to pursue this business opportunity. You have been asked to manage the PC Division. You will be responsible for introducing a new line of microcomputers into several international markets. Corporate Headquarters will use a balanced scorecard to measure the PC Marketing Division's performance. Your total business performance will be based upon its financial performance, market effectiveness, marketing
  • 27. performance, investments in the firm's future, and creation of wealth. You will be able to see this performance score starting from quarter 4. A total score will be computed for each firm competing in Marketplace. Being the best in the industry will not be easy. It will require all you already know about marketing as well as everything you will learn during the game. Virtual Business World Your company will be responsible for introducing a new line of microcomputers into Asia, North America, and Europe. Within the PC industry, other firms will be entering the market at the same time as your division. The microcomputer industry is in its introductory stage of the product life cycle. There is no history and there are no established competitors. All competitors, including your own division, will start with exactly the same resources and knowledge of the market. All manufacturers will sell through company-owned sales
  • 28. offices in major metropolitan markets around the world. Your target market will be the business sector. You will not be selling to the home market and you will not sell through retail stores. Thus, your marketing strategy will be tightly focused on direct sales to business customers. 8 Instructions for Students Introduction to Marketing Simulation Dear Player, Welcome to the Marketplace simulation, we hope you enjoy the game. If you need any assistance please feel free to contact technical support. The sign up and game play instructions are included for your convenience. Student sign up:
  • 29. 1. Purchase a Marketplace Student License Number. 2. Go to http://www.marketplace-simulation.com/ 3. Click on the <Sign in as student> link. 4. Click on the <Sign up for a game> link. 5. Enter the Student License Number. 6. Enter the Game/Team ID to locate your game, or find your game in the listings by school, instructor, course and team. 7. Choose the Team number assigned to you by the instructor. 8. Fill in the contact information and choose a password. Student game play: 1. Go to: http://www.marketplace6.com. 2. Click on the <Sign in as student> link. 3. Enter your email address and password. 4. Select the "Decision Area" button to begin playing. *To access the game sites, please be sure your browser is set to accept cookies, Javascript and pop up windows from our sites.
  • 30. There are 3 types of numbers each player will need - Student License Number: Required to sign up for a game. Game/Team ID: Helps players locate their assigned game/team. Team Number: Helps players locate their assigned team, if they have a Game ID instead of a Team ID. 9
  • 31. Student: MKTG 300 ID Number: __ Date: ________ Unacceptable (1) Acceptable (2) Exemplary (3) Score Coherence Speaks too softly and/or fast; does not complete sentences or ideas; mumbles and difficult to understand Easily understood throughout
  • 32. presentation; appropriate pace and volume; Delivery mostly clear and natural; Keeps nervousness under control Clear, strong voice projection and inflection; projects enthusiasm and interest; composed and confident Organization Fails to use concepts and terms
  • 33. used in the field; makes significant mistakes in the use of terms or concepts Has adequate understanding of the topic & material; uses appropriate terms & concepts; does not apply theory or concepts to the current situation Has solid understanding of the topic and material; fluent
  • 34. with terms, concepts and theories without pretension; uses models/theory to reach key insight Conciseness and Clarity Presents superficial & mostly descriptive analysis; fails to address significant issue; makes significant errors in analysis of case Knowledge of
  • 35. subject generally accurate; articulates the same Takes into account different perspectives; presents original insights; uses additional sources of relevant information Engaging Makes little eye contact; excessively defensive; ignores surroundings; reads from materials
  • 36. Looks at slides to keep on track with presentation; maintains eye contact most of the time; refrains from being defensive Uses materials effortlessly; moves around or looks around comfortably; addresses the audience or individuals directly
  • 37. Presentation Dresses inappropriately; extensive use of distracting mannerism and/or inappropriate wording Appropriate attire use of appropriate language; no or few distracting mannerisms Appropriate working professional attire; professional presenter role and