The document discusses the evolution of customer engagement through feedback solutions from Kampyle, highlighting the importance of online business strategies and analytics in enhancing sales and user support. It also provides key facts about Kampyle, including the company's founding, deployment statistics, and the various feedback environments they support. Additionally, the document touches on the Noah Conference, emphasizing its role in connecting the internet sector and facilitating discussions on industry trends.

1. Feedback Solutions
Listen. Engage. Convert.
Customer Engagement
Evolved
Ariel Finkelstein
Co-Founder and CEO of Kampyle © Copyright Kampyle Feedback Solutions 2012

2. Feedback Solutions
Evolution of the Digital User
The Good Old Days The Enlightened Age
(1990 – 2000) (2004 to Present)

3. Feedback Solutions
My Digital Self
http://www.
WEB 2.0 “I tweet, CONVERGENCE
REVOLUTION therefore I am”
“I am
anonymous”
? “My social and digital
self faithfully
represent me.”
The Good Old Days The Enlightened Age
(1990 – 2000) (2004 to Present)

4. Feedback Solutions
Evolution of Online Business
http://www.
WEB 2.0 “I tweet, CONVERGENCE
WEB ANALYTICS / Maximize
REVOLUTION
BEHAVIOR ANALYSIS therefore I am”
Sales
Customer
Engagement
Get
“I am
anonymous”
Online
? “My social and digital
self faithfully
represent me.”
The Good Old Days The Enlightened Age
(1990 – 2000) (2004 to Present)

5. Feedback Solutions
Customer Engagement Done Right
BI KPI
Web Analytics Reach Social
Influencers
Internal Data (e.g. CRM)
Increase Sales
Actionable
Social Media
Engagement Enhance Website
and Service
Feedback Data
Give Better Support

6. Feedback Solutions
Kampyle – Our Value
Sales
Marketing
Kampyle
Feedback Solutions
Support
Product

7. Feedback Solutions
Engagement Value
Sales Marketing Support Product
Lead Qualification Lead Generation &
Nurturing
Sales
Reduce Support Costs User Segmentation
Sales Enablement Call Center Deflection User Testing
Retargeting
Raise Return Order
Rate Feedback Analytics
Marketing
Callback Integration Improve Product
Usability
CRM Integration for
CRM Integration for Measure Customer Case-Tracking Multi-Platform Support
Lead-Tracking Experience
Support
Measure Customer Trend Analytics
Coupon Integration PPC Validation Satisfaction
Social Media Raise First
Integration Engagement Product
Resolution Rate

8. Feedback Solutions
Expanding Feedback Environment
FEEDBACK FOR
SOFTWARE
INSTALL / UNINSTALL
FEEDBACK FOR
FEEDBACK FOR
EVENTS
LOCATION-BASED
SERVICES FEEDBACK FOR
DESKTOP / MOBILE
APPLICATIONS
FEEDBACK FOR
E-NEWSLETTERS
FEEDBACK FOR
WEBSITES
FEEDBACK FOR
PORTALS, INTRANETS
& SECURE SPACES
FEEDBACK FOR
MOBILE / MOBILE DEVICES FEEDBACK FOR
ADVERTISERS / PUBLISHERS

9. Feedback Solutions
Diversity and Global Presence
Telecom Software / Media / Travel Consumer / Finance / Forex /
Technology Entertainment Manufacturing Insurance
E-Commerce Public Sector /
Non-Profit

10. Feedback Solutions
Kampyle – Key Facts
Founded in 2007
Privately held
Over 65,000 deployments worldwide
Over 12,000,000 feedback forms served
Over 60 languages supported

11. Feedback Solutions
Thank You for Your Attention
For further information, please contact:
Ariel Finkelstein
Co-Founder and CEO
T: +972-3-630-6201
M:+972-54-7515519
E: ariel.finkelstein@kampyle.com
Any Feedback?

12. NOAH Advisors - Europe’s Leading Internet Corporate Finance Boutique Selected Completed NOAH Transactions
May 2012 April 2012
Unique Industry Know-How Core Investment Banking Competence
Sale of a 100%-stake in
 100% focused on Internet companies, covering  The NOAH team has 25+ years of media
150 million growth equity investment from
over 25 sub-verticals in this highly complex investment banking experience
industry - Routine execution of M&A and financing for a 50% stake alongside Fotolia’s Founders and
to
- 15+ years active coverage of leading European transactions with sizes of several billion euros
Internet companies and investors  The team has been working together closely for 7 Additional $150 million senior debt financing
Total $300 million investment
 Deep understanding of industry dynamics and years (including 6 years at Lehman Brothers) Financial Advisor to Fotolia and its Shareholders Financial Advisor to Toprural and its Shareholders
thinking of industry leaders  8 successfully completed NOAH Advisors
 Ability to add value beyond banking advice transactions underline successful transfer of
- Facilitates overall process and minimizes competencies to the Internet sector November 2011 July 2011
management distraction Sale of a majority stake in Sale of a majority stake in
Unmatched Network and Relationships Full Commitment - We Are Entrepreneurs!
 NOAH Advisors is globally very well connected  The NOAH team are entrepreneurs and focused to
to
and has direct access to virtually all key players in on growing the business and establishing a Quants Financial Services AG
the industry reputation for excellence Exclusive Financial Advisor to
- Knowledge of and strong relationships with  Full commitment to deliver top quality results in grupfoni and its Shareholders Advisor to EnGrande
potential buyers’ key decision makers short time frames
- Coverage of over 500 companies and 4,000  Highly success-based compensation structures
individuals align interests of clients and NOAH Advisors, and April 2011 April 2011
- Proactively finds and unlocks attractive demonstrate conviction to deliver top results Sale of a majority stake in
investment opportunities for leading have acquired a majority stake in
investors (e.g. Bigpoint)
 Annual NOAH Conference to
for $350m from
The NOAH Advisors Core Team
Exclusive Advisor to Advisor to Yatego
Summit Partners and TA Associates
Marco Yoram Jan
Rodzynek Wijngaarde Brandes
December 2009 April 2009
Managing Director Director Director
Partial sale of $80m partial sale of
and Founder
to
to
Contact Details Contact Details Contact Details Valuing Softonic at €175m
marco.rodzynek@noah-advisors.com yoram.wijngaarde@noah-advisors.com jan.brandes@noah-advisors.com
Advisor to Softonic Advisor to Fotolia
UK Mobile: +44 77 85 330 330 UK Mobile: +44 79 17 084 784 German Mobile: +49 174 2010 984
Swiss Mobile: + 41 79958 1512

13. Introduction to the NOAH Conference Overview of the NOAH Conference 2011
 The NOAH Conference is an annual Internet event taking place once a
Summary Overview Conference Program
year in London, focused on top management from Internet start-ups to
global media companies as well as senior investment professionals  NOAH ‘11 took place on 9-10 November 2011 at Old
 NOAH’s goal is to create a marketplace for the European Internet eco- Billingsgate in London
system to discuss key trends, generate business and facilitate  Fantastic line-up of 90 speakers from 20 countries in keynotes,
investment transactions presentations and panels over 2 full days
 Over the past 3 years numerous high-profile speakers presented at  1,150 attendees from 35 countries – 57% from Internet
NOAH, including over 100 CEOs companies, 26% from investors, 15% from corporates (media
 The NOAH Conference was founded in 2009 by Marco Rodzynek and is companies, advisors, PR and recruiting) and 2% press
organised by the NOAH Advisors team with sponsorship from some of representatives from leading on- and offline publications
the world’s leading financial investors  NOAH party with additional guests from London and a great
live band on the evening of the first day
NOAH ‘12 on 6-7 November – Save the Date  Extremely positive feedback from numerous attendees, on
twitter and in the press
 The conference will again take place at Old Billingsgate in London
 Registration will open in early 2012 Selected Conference Impressions
 For updates, please check: www.noah-conference.com
Event Sponsors Strategic Sponsors