SlideShare a Scribd company logo
Marketing
For
Entrepreneurs
Workshop Awesome Outlines
• Marketing History
• Marketing Definition
• Marketing Process
• Marketing Information System (MIS)
• STP
• Conclusion
Marketing History
•Production Era 1850-1920
The idea that consumers will favor products
that offers the most quality, Performance, and
features; therefore the organization should
devote its energy to making continuous
product improvements .
•Sales Era 1920-1950
The idea that consumers will not buy enough
of the firm’s products unless the firm
undertakes a large-scale selling and promotion
effort
•Marketing Era 1950-Now
A philosophy in which achieving organizational
goals depends on knowing the needs and wants
of target markets and delivering the desired
satisfactions better than competitors do
Marketing Vs. Sales
Factory Products
Selling &
Promotion
Profits through
sales volume
Market Needs
Integrated
Marketing
Profits Through
Customer
satisfaction
Starting Point Focus Means Ends
Selling
Concept
Marketing
Concept
Need VS. Want VS. Demand
• Need
State of felt deprivation
 Maslow's hierarchy of needs
o A theory in psychology proposed by Abraham Maslow in
his 1943 paper “A Theory of Human Motivation” in
Psychological Review .
Sarahah App
• Want
 The form human needs take as they are shaped by culture and
individual personality
• Demand
 Human wants that are backed by buying power
Marketing Definition
“ The Process by which companies
create value for customers and
build strong customer relationships
in order to capture value from
customers in return “
Marketing
Create Value Capture Value
Strong Customer Relationships
Marketing
Process
1. Understand The Marketplace and Customer Needs
and Wants
-Research Customers and The Marketplace
-Manage Marketing Information and Customer data
2.Design Customer-driven Marketing Strategy
-Select Customers to serve : Market Segmentation &
Targeting
-Decide On a value Proposition : Differentiation &
Positioning
3.Construct an integrated Marketing program that
delivers superior value 4P’s
-Product , Pricing , Placement , Promotion
4.Build Profitable Relationships and Create Customer
delight
-Customer Relationship Management CRM : Strong
Relationships with chosen customers
-Partner Relationship Management : Strong Relationships
with marketing partners
Marketing Information System
“MIS”
•Assessing Information Needs
Why ?
•Developing Marketing Information
Internal database
Marketing Intelligence
Marketing Research
•Analyzing and using Information
Internal Database
Marketing Intelligence
Marketing Research
“The systematic design, collection, analysis and
reporting of data relevant to a specific
marketing situation facing an organization”
Problem &
Objectives
Research Plan Implementing Analyzing
1 2 3 4
1st Defining Problem and Research Objectives
• Problem
• Objectives
A Marketing Research Project might have one of three
types of objectives :
=> Exploratory Research
=> Descriptive Research
=> Causal Research
2nd Developing The Research Plan
• Secondary Data
• Primary Data
3rd Implementing The Research Plan
• Collecting and analyzing the data
4th Interpreting and Reporting the findings
Segmentation , Targeting
& Positioning
“ STP “
S- Segmentation
•Geographic Segmentation
Nations, State, Regions, Cities
•Psychographic Segmentation
Social Class, Lifestyle, Personality
•Behavioral Segmentation
Usage, Attitudes
T- Targeting
P- Positioning
Case Study : Red Bull
• Segmentation & Targeting
16-30
Male & Female
High Income
Students, Employees, Professionals
Middle and Upper Class
• Positioning
Energy Drink
Case Study : Pepsi Cola
• Segmentation and Targeting
15-45
Males & Females
Average, Above average, High
Income
Refreshment, enjoying good taste,
satisfaction of a habit, spending time
• Positioning
Pepsi-Cola is positioned as soft drink that
tastes good and has a pleasantly refreshing
impact.
Conclusion
Thanks

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Marketing basics p1

  • 2. Workshop Awesome Outlines • Marketing History • Marketing Definition • Marketing Process • Marketing Information System (MIS) • STP • Conclusion
  • 4. •Production Era 1850-1920 The idea that consumers will favor products that offers the most quality, Performance, and features; therefore the organization should devote its energy to making continuous product improvements .
  • 5. •Sales Era 1920-1950 The idea that consumers will not buy enough of the firm’s products unless the firm undertakes a large-scale selling and promotion effort
  • 6. •Marketing Era 1950-Now A philosophy in which achieving organizational goals depends on knowing the needs and wants of target markets and delivering the desired satisfactions better than competitors do
  • 7. Marketing Vs. Sales Factory Products Selling & Promotion Profits through sales volume Market Needs Integrated Marketing Profits Through Customer satisfaction Starting Point Focus Means Ends Selling Concept Marketing Concept
  • 8. Need VS. Want VS. Demand • Need State of felt deprivation  Maslow's hierarchy of needs o A theory in psychology proposed by Abraham Maslow in his 1943 paper “A Theory of Human Motivation” in Psychological Review .
  • 10. • Want  The form human needs take as they are shaped by culture and individual personality
  • 11. • Demand  Human wants that are backed by buying power
  • 13. “ The Process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return “
  • 14. Marketing Create Value Capture Value Strong Customer Relationships
  • 16. 1. Understand The Marketplace and Customer Needs and Wants -Research Customers and The Marketplace -Manage Marketing Information and Customer data 2.Design Customer-driven Marketing Strategy -Select Customers to serve : Market Segmentation & Targeting -Decide On a value Proposition : Differentiation & Positioning
  • 17. 3.Construct an integrated Marketing program that delivers superior value 4P’s -Product , Pricing , Placement , Promotion 4.Build Profitable Relationships and Create Customer delight -Customer Relationship Management CRM : Strong Relationships with chosen customers -Partner Relationship Management : Strong Relationships with marketing partners
  • 19. •Assessing Information Needs Why ? •Developing Marketing Information Internal database Marketing Intelligence Marketing Research •Analyzing and using Information
  • 22. Marketing Research “The systematic design, collection, analysis and reporting of data relevant to a specific marketing situation facing an organization” Problem & Objectives Research Plan Implementing Analyzing 1 2 3 4
  • 23. 1st Defining Problem and Research Objectives • Problem • Objectives A Marketing Research Project might have one of three types of objectives : => Exploratory Research => Descriptive Research => Causal Research
  • 24. 2nd Developing The Research Plan • Secondary Data • Primary Data 3rd Implementing The Research Plan • Collecting and analyzing the data 4th Interpreting and Reporting the findings
  • 25. Segmentation , Targeting & Positioning “ STP “
  • 26. S- Segmentation •Geographic Segmentation Nations, State, Regions, Cities •Psychographic Segmentation Social Class, Lifestyle, Personality •Behavioral Segmentation Usage, Attitudes
  • 29.
  • 30. Case Study : Red Bull • Segmentation & Targeting 16-30 Male & Female High Income Students, Employees, Professionals Middle and Upper Class • Positioning Energy Drink
  • 31. Case Study : Pepsi Cola • Segmentation and Targeting 15-45 Males & Females Average, Above average, High Income Refreshment, enjoying good taste, satisfaction of a habit, spending time • Positioning Pepsi-Cola is positioned as soft drink that tastes good and has a pleasantly refreshing impact.