W1 marketing creating customer value and engagementfaizaperbanas
Objective 1 Define marketing and outline the steps in the marketing process.
Objective 2 Explain the importance of understanding the marketplace and customers and identify the five core marketplace concepts.
Objective 3 Identify the key elements of a customer-driven marketing strategy and discuss the marketing management orientations that guide marketing strategy.
Objective 4 Discuss customer relationship management and identify strategies for creating value for customers and capturing value from customers in return.
Objective 5 Describe the major trends and forces that are changing the marketing landscape in this age of relationships.
Introduction of Marketing, Definitions, Core concept of Marketing, Marketing Management, Marketing Mix, Marketing Environment, Sales VS Marketing, Function of Marketing, Evolution of Marketing,
W1 marketing creating customer value and engagementfaizaperbanas
Objective 1 Define marketing and outline the steps in the marketing process.
Objective 2 Explain the importance of understanding the marketplace and customers and identify the five core marketplace concepts.
Objective 3 Identify the key elements of a customer-driven marketing strategy and discuss the marketing management orientations that guide marketing strategy.
Objective 4 Discuss customer relationship management and identify strategies for creating value for customers and capturing value from customers in return.
Objective 5 Describe the major trends and forces that are changing the marketing landscape in this age of relationships.
Introduction of Marketing, Definitions, Core concept of Marketing, Marketing Management, Marketing Mix, Marketing Environment, Sales VS Marketing, Function of Marketing, Evolution of Marketing,
Marketing Management - What is Marketing ?FaHaD .H. NooR
Marketing is used to create the customer, to keep the customer and to satisfy the customer. With the customer as the focus of its activities, it can be concluded that Marketing is one of the premier components of Business Management - the other being Innovation.Other services and management activities such as Operations (or Production), Human Resources, Accounting, Law and Legal aspects can be "bought in" or "contracted out".
The management process through which goods and services move from concept to the customer. It includes the coordination of four elements called the 4 P's of marketing:
(1) identification, selection and development of a product,
(2) determination of its price,
(3) selection of a distribution channel to reach the customer's place, and
(4) development and implementation of a promotional strategy.
For example, new Apple products are developed to include improved applications and systems, are set at different prices depending on how much capability the customer desires, and are sold in places where other Apple products are sold.
My name is wacayz abdirashid omar
I am student amoud university that is located somalilad specialy the region called awdal
Tell
+252634576112
whatsapp number 0634576112
Marketing Defined:
“Marketing is a social and managerial process by which individuals and groups obtain what they need and want through creating and exchanging value with others”
Marketing is about managing profitable customer relationships
Attracting new customers
Retaining and growing current
Understand the marketplace and customer needs and wants
Design a customer-driven marketing strategy
Construct a marketing program that delivers superior value
Build profitable relationships and create customer delight
Capture value from customers to create profits and customer quality
Need
State of felt deprivation
Example: Need food
Wants
The form of needs as shaped by culture and the individual
Example: Want a Big Mac
Demands
Wants which are backed by buying power
Introduction to marketing is a course that teaches you the basics of how to create, communicate, and deliver value to customers and society. Marketing is not just about selling products or services, but also about understanding the needs and wants of your target market, developing strategies to meet those needs and wants, and building long-term relationships with your customers. Marketing covers various aspects of a business, such as product development, pricing, distribution, promotion, and customer service. Marketing also involves researching the market, analyzing the competition, and evaluating the effectiveness of your marketing activities. By taking this course, you will learn the principles and practices of marketing, and how to apply them to real-world situations. You will also learn how to use various tools and techniques for marketing, such as market segmentation, positioning, branding, advertising, social media, and more. Introduction to marketing is a valuable course for anyone who wants to learn how to market their products or services effectively, or who wants to pursue a career in marketing or related fields. Marketing is a dynamic and impactful field that can help you achieve your personal and professional goals.
Everyone knows the power of stories, but when asked to come up with them, we struggle. Either we second guess ourselves as to the story's relevance, or we just come up blank and can't think of any. Unlocking Everyday Narratives: The Power of Storytelling in Marketing will teach you how to recognize stories in the moment and to recall forgotten moments that your audience needs to hear.
Key Takeaways:
Understand Why Personal Stories Connect Better
How To Remember Forgotten Stories
How To Use Customer Experiences As Stories For Your Brand
Marketing Management - What is Marketing ?FaHaD .H. NooR
Marketing is used to create the customer, to keep the customer and to satisfy the customer. With the customer as the focus of its activities, it can be concluded that Marketing is one of the premier components of Business Management - the other being Innovation.Other services and management activities such as Operations (or Production), Human Resources, Accounting, Law and Legal aspects can be "bought in" or "contracted out".
The management process through which goods and services move from concept to the customer. It includes the coordination of four elements called the 4 P's of marketing:
(1) identification, selection and development of a product,
(2) determination of its price,
(3) selection of a distribution channel to reach the customer's place, and
(4) development and implementation of a promotional strategy.
For example, new Apple products are developed to include improved applications and systems, are set at different prices depending on how much capability the customer desires, and are sold in places where other Apple products are sold.
My name is wacayz abdirashid omar
I am student amoud university that is located somalilad specialy the region called awdal
Tell
+252634576112
whatsapp number 0634576112
Marketing Defined:
“Marketing is a social and managerial process by which individuals and groups obtain what they need and want through creating and exchanging value with others”
Marketing is about managing profitable customer relationships
Attracting new customers
Retaining and growing current
Understand the marketplace and customer needs and wants
Design a customer-driven marketing strategy
Construct a marketing program that delivers superior value
Build profitable relationships and create customer delight
Capture value from customers to create profits and customer quality
Need
State of felt deprivation
Example: Need food
Wants
The form of needs as shaped by culture and the individual
Example: Want a Big Mac
Demands
Wants which are backed by buying power
Introduction to marketing is a course that teaches you the basics of how to create, communicate, and deliver value to customers and society. Marketing is not just about selling products or services, but also about understanding the needs and wants of your target market, developing strategies to meet those needs and wants, and building long-term relationships with your customers. Marketing covers various aspects of a business, such as product development, pricing, distribution, promotion, and customer service. Marketing also involves researching the market, analyzing the competition, and evaluating the effectiveness of your marketing activities. By taking this course, you will learn the principles and practices of marketing, and how to apply them to real-world situations. You will also learn how to use various tools and techniques for marketing, such as market segmentation, positioning, branding, advertising, social media, and more. Introduction to marketing is a valuable course for anyone who wants to learn how to market their products or services effectively, or who wants to pursue a career in marketing or related fields. Marketing is a dynamic and impactful field that can help you achieve your personal and professional goals.
Everyone knows the power of stories, but when asked to come up with them, we struggle. Either we second guess ourselves as to the story's relevance, or we just come up blank and can't think of any. Unlocking Everyday Narratives: The Power of Storytelling in Marketing will teach you how to recognize stories in the moment and to recall forgotten moments that your audience needs to hear.
Key Takeaways:
Understand Why Personal Stories Connect Better
How To Remember Forgotten Stories
How To Use Customer Experiences As Stories For Your Brand
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
And with videos evolving from landscape to portrait and experts promoting shorter clips, one thing remains constant – our brains LOVE videos.
So is there science behind what makes people absolutely irresistible on camera?
The answer: definitely yes.
In this jam-packed session with Stephanie Garcia, you’ll get your hands on a steal-worthy guide that uncovers the art and science to being irresistible on camera. From body language to words that convert, she’ll show you how to captivate on command so that viewers are excited and ready to take action.
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
AI-Powered Personalization: Principles, Use Cases, and Its Impact on CROVWO
In today’s era of AI, personalization is more than just a trend—it’s a fundamental strategy that unlocks numerous opportunities.
When done effectively, personalization builds trust, loyalty, and satisfaction among your users—key factors for business success. However, relying solely on AI capabilities isn’t enough. You need to anchor your approach in solid principles, understand your users’ context, and master the art of persuasion.
Join us as Sarjak Patel and Naitry Saggu from 3rd Eye Consulting unveil a transformative framework. This approach seamlessly integrates your unique context, consumer insights, and conversion goals, paving the way for unparalleled success in personalization.
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
2. Learning Goals
1. Define marketing and the marketing process.
2. Explain the importance of understanding customers and identify the five core marketplace
concepts
3. Identify the elements of a customer-driven marketing strategy and discuss the marketing
management orientations.
4. Discuss customer relationship management
3. What is Marketing?
• Marketing Defined:
“The process by which companies create value for the
customers and build strong customer relationships in
order to capture value from customers in return”
• Marketing is about managing profitable customer
relationships
• The two fold goal of marketing is-
• Attracting new customers
• Retaining and growing current customers
Goal 1: Define marketing and the marketing process.
4. The Marketing Process
Understand
the
marketplace
and
customer
needs and
wants
Design a
Customer-
driven
marketing
strategy
Construct a
marketing
program
that
delivers
superior
value
Build
profitable
relationships
and create
customer
delight
Capture
value
from
customers
to create
profits
and
customer
quality
Create value for customers and build
customer relationships
Capture value from customers in
return
Goal 1: Define marketing and the marketing process.
5. Understanding the Marketplace and customer
needs
Needs, wants, and demands
• Need
• State of felt deprivation
• Example: Need food
• Wants
• The form needs as shaped by culture and the individual
• Example: Want a Big Mac
• Demands
• Wants which are backed by buying power
6. Understanding the Marketplace and customer
needs
• Marketing offers:
• Products
• Services
• Events
• Experiences
• Persons
• Places
• Ideas
• Organizations
• Information
7. Understanding the Marketplace and customer
needs
• Value and satisfaction
• Value
• Customer-perceived value
• Customer’s evaluation of the difference between all the benefits and all the cost of a market
offering relative to those of competing products.
• Customers form expectations regarding value
• Marketers must deliver value to consumers
• Satisfaction
• Customer satisfaction
• The extent to which a product’s perceived performance matches a buyer’s expectations
• A satisfied customer will buy again and tell others about their good experience
8. Understanding the Marketplace and customer
needs
• Exchange, transactions and relationships
• Exchange
• The act of obtaining a desired object from someone by offering something in return
• One exchange is not the goal, relationships with several exchanges are the goal
• Relationships are built through delivering value and satisfaction
• Markets
• Market
• Set of actual and potential buyers of a product
• Marketers seek buyers that are profitable
9. Marketing Management
• Marketing management is the art and science of choosing target
markets and building profitable relationships with them.
• This definition must include answers to two questions:
• What customers will we serve?
• How can we serve these customers best?
Goal 3: Identify elements of a customer-driven strategy.
10. Marketing Management
• Selecting customers to serve
• Dividing the market into segments of customers- Market segmentation
• Selecting which segments it will go after-
Target marketing
• Demarketing
• Value proposition
• Set of benefits or values it promises to deliver to customers to satisfy their
needs.
12. Marketing Management Orientations
• Production concept
• Product concept
• Selling concept
• Marketing concept
□ Societal marketing concept
Goal 3: Identify elements of a customer-driven strategy.
13. The Production Concept
• Assumes that consumers are interested primarily in product
availability at low prices
• Marketing objectives:
• Cheap, efficient production
• Intensive distribution
• Market expansion
14. The Product Concept
• Assumes that consumers will buy the product that offers them the
highest quality, the best performance, and the most features
• Marketing objectives:
• Quality improvement
• Addition of features
15. The Selling Concept
• Assumes that consumers are unlikely to buy a product unless they are
aggressively persuaded to do so
• Marketing objectives:
• Sell, sell, sell
• Lack of concern for customer needs and satisfaction
16. The Marketing Concept
• Assumes that to be successful, a company must determine the needs
and wants of specific target markets and deliver the desired
satisfactions better than the competition
• Marketing objectives:
• Profits through customer satisfaction
17. Societal Marketing Concept
Societal
Marketing
Concept Company
(Profits)
Consumers
(Want Satisfaction)
Society
(Human Welfare)
• Assumes that marketing strategy should
deliver value to customers in a way that
maintain and improves both the consumer’s
and society’s well-being
18. Marketing Myopia
A focus on the existing product only rather than the consumer needs it presumes
to satisfy
Management’s failure to recognize the scope of the business
Product-oriented rather than customer-oriented management endangers future
growth
19. The Marketing Plan
• Transforms the marketing strategy into action
• Includes the marketing mix -The 4P’s of marketing
• Product
• Price
• Place
• Promotion
Goal 3: Identify elements of a customer-driven strategy.
20. Marketing mixes- 4P’s
• Product
• Firm must first create a need satisfying market offering
• Price
• Decide how much it will charge for the offer
• Place
• Decide how it will make the offer available to target consumers
• Promotion
• Communicate with target customers about the offer and persuade them of its
merit
Goal 3: Identify elements of a customer-driven strategy.
21. Building Customer Relationships
• CRM–Customer relationship management
• The overall process of building and maintaining profitable
customer relationships by delivering superior customer value
and satisfaction. It deals with all aspects of acquiring, keeping
and growing customers.
Goal 4: Discuss CRM
