Subhranshu Ganguly provides his contact information and summarizes his professional experience and qualifications. He has over 17 years of experience in customer service, marketing, and HR. He currently works as a quality analyst in Calcutta, India, and has previously worked for companies like Wipro, HP, Reliance, Sovereign Bank, and Convergys. Ganguly holds an MBA with a specialization in HR from Symbiosis and other qualifications. He is seeking new opportunities in banking, financial services, marketing, customer service, HR, or technical helpdesk roles.

1. SubhranshuGanguly
HA-118 sector-IIISalt-Lake Calcutta-700097
shyamacharan1970@yahoo.in
subhranshuganguly1@gmail.com
+9103323375280
 Please visitmyprofile inbayt.com.CV21573542- cv no bayt.com.& Linkedin.
I have a Diamond statusinHr domain. Gold statusin Banking, Goldstatus in CustomerService
,andSilverstatusinMarketingMix,Computerscience domains.Ihave answeredmore than600
questionsandhave more than100 questionstomycredit. I have beengivenmoderatorstatus
interactingwithtop professionalsinAsia,AfricaandalsoinTurkey, Bosnia, Holland& UK. I have
done an MBA from SymbiosiswithspecializationinHR.I alsohave my profile inLinkedin.Ialsohave
my profile inGlassdoor.com.
 Objective Havingmore than 17 yearsexperience incustomerservice andmarketing,and
havinga PGDBA fromSymbiosisPune Iam lookingfora Bankingandfinancial services
,Marketing,CUSTOMERSERVICE,HR,Technical helpdesk job.
 My mostrecentachievement.
APRECIATION LETTER FROMA MID EAST PROFESSIONALSITE
Dear Subhranshu,
We'd like tothankfor youbeinga part of the Bayt.comSpecialtiesModeratorProgram.
You've beenactivelypostinggreatquestionsandanswersrelatedtoyourfieldformore than6
months.We want to recognize yourloyal andvaluable service servingasa Bayt.comSpecialties
moderatorbypresentingyouthiscertificateof appreciation(attached).
Thank youso muchfor your valuable workandwe lookforwardtoseeingmore!
BestWishes,
Bayt.comSpecialties
FidaA.A.

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 CurrentWorkingExperience asQA inCalcutta
Workingas a qualityanalystinHewittPackardtechnical processsupporting,HP,printers,desktop
and laptopcomputersall overUS andCanada. My job role creatinga Graphical Pareto Analysisof
customergrievancesdue toagentperformance andgivingfeedbackaboutcall qualitythatincludes
technical trouble shootingaspectandcustomerhandlingaspectreducedcustomer detractorsurvey
by 80%. For this I was awarded the best QA. My experience inWIPRO isfor8 years.The customers
generallycall aboutthe computer(desktop/laptop) notbootingup,runningslow ornotable to
access the internetandprintersnotable toprint,scanorfax .The issue couldbe resolvedby
downloadingapatchfromthe internet,downloadingadriver,doingabiosupdate orrunninga
systemrestore.If thatdidnot workrecoverywasthe last step.Or if itwas a hardware issue the hard
drive self testorthe diagnostictestwouldshow anerror message indicatingthe parthadto be
replaced.
The mainissue withprintersisprinternotprinting,notable toprintwireless,low inklevel,carriage
jam andpaper jamissues.The issue couldbe resolvedbyasimple stepof powercycle ora
complicatedstepof reinstallingthe printersoftware onthe computer.
 Experience inDelhi.
Due to my excellentperformance asatechnical repI waspromotedas a qualityanalystin
Delhi.
 Experience atReliance,Sovreignbank &Convergys Bombay.
I have workedinConvergysworkingforAustralianclientOptusasubsidiaryof SingTel.Ihave also
workedfora bankingprocessforSovereignbankabank basedinNew EnglandandMid-Atlantic
regionof US.I wasawardedthe best calleraward by Mr James White manager SOV Bank US.
My jobrole involvedassistingthe customerswithbothliabilityandassetproductsof the bank. I
have alsoservedIndiancustomersworkingforReliance Mutual Fundandlife Insurance.Serving
customersmigratingfromPostPaidBILLINGto PrepaidReliance IndiaMobile while workingin
(Dhirubhai Ambani knowledgeCity,Navi Mumbai)DAKC wasa greatexperience.
 Experience asacold callingleadcreationmarketingexecutive inCalcutta.
I have workedasa stipendiaryUrbanCareerAgentforLICand as an AgentforTATA AIG Life
Insurance andGeneral Insurance Corporation.Ihave workedinStandardCharteredbankroom

3. service where myjobwasto serve HighNetworthindividualsof the bank.Myjob profile included
givingdifferentinvestmentoptionswhichincludedflexi Fixeddeposits,equityMutual funds,debt
fundand bonds.My currentwork experience inBPOisabout10 yearsandtotal experience is17
years.
 Educational qualification.
Has done an MBA, fromSymbiosiswith specialisation inHR, withclassesconductedinWIPRO
campus and passedwithA+grade.Has alsodone a Wiprocertifiedcourse inexcelandpowerpoint
fromAPTECH. Has also completed aPGDM infinance andmarketingmanagementfromBhratiya
VidyaBhavan.Has done a postgraduate course in appliedcomputersciencesPGCACSjointly
conductedbyCMC andJU.
 Awards
I was awardedthe bestQA for the year2011 byWIPRO.
 ProfessionalQualification
I have passedAMFIand IRDA life &general certificationwhiledealinginMutual FundsandLife
Insurance andgeneral insurance products.
 I am readyto relocate anywhere inthe world.MypresentsalaryisRs20000($333) per
month.
Thanks& Regards
SubhranshuGanguly
CV21573542- cv nobayt.com
Passportno L2203992.
I have a cleandrivinglicense.
lightmotorvehicle drivinglicense no- WB-011997564408
date of issue03.12.1997. validtill 16.04.2020.IndianUnion drivinglicense.