Marina Nabil Labib is an Egyptian woman seeking a position utilizing her language skills and education. She has worked in technical support roles since 2011 assisting French, English, and Arabic speaking customers. Marina has a bachelor's degree in French from Ain Shams University and is fluent in French, English, Spanish and her native Arabic. She has over 5 years of experience in customer service and technical support roles.

1. Marina Nabil Labib
Personal Data :-
Gender: Female
Birth Date: August 4, 1990
Marital Status: Married
Nationality: Egyptian
Address: 5, Street no. 10, Zahraa Ain Shams, Cairo, Egypt.
Mobile: 01285251459.
Email: marina.nabil30.mn@gmail.com
Objective:-
Seeking a challenging position will allow me to use my French & English language and
where my educational background will be put to best use.
Education:-
 University:
Faculty of Language, Ain Shams University
French Department, Second language: Spanish.
Graduation Year: May, 2011
Overall grade: Good
 Secondary School:
Lycée La Liberté d’Héliopolis, Language school.
Graduation Year: 2007
Grade: Passed from Sciences Section with grade (97 %)
Work Experience:-
Orange Business Services Back office Expert From June 2015 till Present
 Handle French speaking customers inquiries and complains.
 Responsible for incident management.
 Monitor applications performances.
 Assist in application maintenance operations.
 Communicate unplanned outages to end users.
 Provide administration services on applications.

2. Sykes Technical support expert from September 2014 till June 2015
Sony account
 Delivering a presales services to French customers who need to know technical
information about TVs, Cameras, Blue ray and home Cinema devices.
 Communicating customers with the compatible accessories of the device they
have.
 Supporting customers to use their devices and connect them to Internet.
 Conduct Customer Satisfaction Surveys.
Stream Global Centre Technical support expert from January 2014 till August 2014
XBOX Account
 Delivering service and support to end-users using chat operating distribution.
 Managing calls back with customers to fill any credit information to insure the
privacy and security of the customer’s information.
 Conduct Customer Satisfaction Surveys.
Stream Global Centre Trainer from January 2013 till January 2014
NetgearAccount
 Attending conference meetings to receive the products updates and the new
products trainings;
 Delivering the updates and trainings to the team members;
 Handling hard customers and seeking for their satisfaction;
 Analyzing the hard ticket before and after escalation to the higher level;
 Delivering a technical and communication skills training to the new hires;
Stream Global Services Technical support expert from August 2011 till January 2013.
NetgearAccount
 Technical support expert for French, Canadian, Indian, Arabic and Belgium
customers
 Delivering service and support to end-users using and operating automated call
distribution phone software, via connection or over the Internet;
 Supporting customers to install, configure, update and restore their internet
devices
 Accurately processing and recording call transactions using a computer and
designated tracking software;
 Translating from English to French and vis-versa to connect the French
customer with L3 (Speaking only English).
 Conduct Customer Satisfaction Surveys.

3. Saint Mark Nursery French Teacher During faculty studies of 2009, 2010 and 2011
 Language Practice
 Involved the work fields and learnt to communicate with different peoples
Courses:
 Basic knowledge CCNA
Language Skills:
 Arabic: Mother Tongue.
 French: Fluent
 English: Very Good
 Spanish : Good
Computer Skills:
 Microsoft office (Word, Power Point , Outlook, Excel)
 Excellent user of Internet and web Surfing
 Microsoft Windows
Activities :
 Specialized in handmade accessories.
Thank you for spending your time reading my C.V
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