The document provides a professional profile, achievements, skills, experience, and education for Maria Reid. It summarizes that she is a motivated, detail-oriented individual with experience in retail, customer service, administration, and animal care fields. Notable achievements include setting up her own business in dog walking and training, earning Lean Six Sigma and other certifications, and receiving promotions for her work processing contracts for Microsoft.

1. P R O F E S S I O N A L P R O F I L E
I am a motivated individual with a high attention to detail and a proven track record of
achieving targets. I am naturally driven and enjoy new challenges. I am very sociable and
enjoy working in a team environment while also being quite capable of working on an
individual basis.
A C H I E V E M E N T S
 I am a self-starter and in 2009 I set up my own business, described below.
 I am a qualified Lean Six Sigma Yellow Belt.
 Experienced in Microsoft Dynamics CRM
 Certified in ECDL
 HACCP Certified
 I am very passionate about business and was promoted several times in my career at
Arvato Bertelsmann
 I am in possession of a full, clean driver’s license.
S K I L L S & C O M P E T E N C I E S
 Qualified Lean Six Sigma Yellow Belt
 Microsoft Dynamics CRM
 Proficient in Microsoft programs; Word, Excel, PowerPoint, Outlook etc.
 Auditing Contracts
 Gatekeeper
 CRM
 Project Management
 Customer Service
 Social Media
 Training
 Credits/Rebates
 Sox Procedures
. Maria Reid
Maria Reid
Maria.catherinereid@yahoo.com

2.  Service Level Agreements (SLA’s)
 B2C and B2B
 Using KPI’s
 Animal handling, training and restraint certified
E X P E R I E N C E
Ret ail in Mot ion - leading inflight ret ail specialist . Ret ail Out sourcer
2014 – Present
 Maintaining back office data across four airlines
 Gatekeeping, access control
 Preparing monthly management reports
 Test and make changes to products, prices etc. using the Epos Devices used onboard
 Creating and updating packing plans for onboard the aircraft
 Updating exchange rates and VAT rates
 Solving issues from the bases
Arv at o Bert elsmann – Microsoft Vendor – 2012-2014
Senior Transaction Specialist / Hosting Subject Matter Expert (EMEA) / Quality Auditor
In 2012 I started working for Microsoft executing outsourcing work through Arvato
Bertelsmann. I started as a Transaction Specialist. After 4 months my quality had risen to
above 95% continuously, so I was promoted to a Quality Auditor Position. In this role you
must possess & enforce an expert level of understanding current revenue recognition
guidelines that are compliant with Sox procedure. During my time in this position I
maintained an above average level of processed documents per day. Typically I would
process approximately 15 contracts per day. The average per person was 8-12 contracts per
day.
In 2014 I was promoted within the company for the second time to the position of Senior
Transaction Specialist on my team. My role(s) encompassed the following:
 Supervising the team
 Gatekeeping
 Project Management
 Liaising with Operation Program Managers and other departments
 Liaising with our MSC operations centre in Manila providing assistance where
needed.
 Conducting interviews for new applicants
 Dealing with compliance
 Organizing Team Schedules
 Dealing with escalations
 Providing training to the team
 Designing mentoring programs for the team and updating process docs
 Ensuring target SLAs are met
 Validating / Entering / Auditing Contracts for Microsoft Partners
 Customer Service
 Submitting Orders/Credits
 Reviewing and amending processed documents
 Investigating queries
 Training new members

3. I was a member of ‘Voices’ which coordinate different events for the company and deal with
any issues or ideas staff may have. During my time with the company I have also qualified as
a Lean Six Sigma Yellow Belt.
P aws for Thought - S elf- Employed - 2009 – 2011
I am very passionate about animal care, specifically dogs, and in 2009 set up my own
business - ‘Paws for Thought’, a dog walking and training company.
S myt h’s Toy S t ore S ales / Cust omer S erv ice - 2008-2010
 Carrying out safety checks for children’s products
 Cash handling and balancing tills
 Customer Service
 Stock checks
Furthermore, I was responsible for dealing with the general public and won the “Mystery
Shopper” award twice for excellent customer service.
O ’Rourke Reid Law Firm - Reception/Admin/Secretarial - 2005 – 2008
 Dealing with the switchboard on reception
 Communicating with senior partners and counsel
 Updating various computer related files
 Dealing with incoming and outgoing courier activities
 Organising travel arrangements for partners and clients
 Scheduling appointments
 Updating Diaries
E D U C A T I O N
Holy Child S chool Killiney - 2006
Leaving Certificate
Dublin Business S chool - 2007-2011
(2007-2011): 2.1 Honours Business Degree. Included modules: Business, Marketing,
Accounting, IT, Law, Human Resources and Project Management.
Abingdon and W it ney College (Oxford) - 2011 – 2012
(1.1) Animal Management Diploma with First Distinction. I dealt with all animals in different
areas alongside legislation, handling and restraint, husbandry, grooming, feeding, distributing
meds, health checking, training, etc.
Volunt eering
In my spare time I enjoy volunteering in different areas. Previously I have volunteered at the
D.S.P.C.A caring for the different animals there, mainly working with and caring for the
different dogs in their care. I have also volunteered in the Cheshire Care Homes, caring for
the sick, elderly and disabled. I find this work very rewarding as I feel that it is important to
give back to the community.