Susana Gómez Royo has over 20 years of experience in customer service, sales, payroll management, credit control, and account management. She is currently an International Payment Administrator at Allergan Ltd. Her previous roles include positions in credit control, customer service team leading, payroll management, and account management. She has a degree in Human Resources Management and is fluent in English, Spanish and Catalan.

1. Susana Gómez Royo
Mobile number: 07496 045762
Email: sgomezr.bcn@gmail.com
Personal statement:
I have been working in a Customer Service Sales environment for a yearwith previous experience
in similar roles. I aman enthusiastic, self-motivated, reliable, responsible, leadership-oriented,
hard working person who easily adapts to all challenging situations. I deliver results in a tight
situation and alwaysmeet the company’s goal and I go “the extra mile” to get the results expected.
This is why I have been promoted in the companiesI have worked for. So I believe in my skills and
experience, and will add value to the organization.
Key points:
● Training: Delivering training materials with modern methods (UPK – Oracle) and training new
employees, ie the whole department of Customer Service in Italy offices.
● Team Leader in Customer Service, acting as a manager in absence of the Customer Service Manager,
liaising with Credit Control, Warehousing (inventory), major accounts, shifts for employees in charged.
● Credit Control: setting up KPI; setting up aged debt reporting procedures; team working and liaising
with Customer Service, Sales and Finance; reconciliation of customer accounts (charges, credit notes,
group invoicing, and so on)
● Payroll Manager: at an American firm located in Maidenhead, UK; reporting to the Finance Director
and to Human Resources; supervising a team of four; extensive liaison with managers around the UK;
month-end and year-end procedures
● Key Account Manager: planning of needs as regards supplying to our affiliates; invoicing to affiliates
of the sales of stock consigned; audit of annual stocks of logistics operators
● Active participation in the “Pruning” project, identifying products of low or negative profitability (by
distribution cost and/or manufacture cost)
● University degree in Human Resources Management; eight years’ experience as a Payroll Clerk in
the Human Resources Department of a multinational company
Languages: English (fluent, oral and written); Spanish (native); Catalan (native)
Hobbies &interests: Artisan works (weaving, etc), gardening, travelling and sight-seeing, current affairs, learning new
things.
Professional experience:
4th Jan 16 Allergan Ltd., Marlow
International Payment Administrator
- present Key roles and responsibilities are making payments to Healthcare Professionals involved in clinical
trials, which includes:
• Ensuring vendors are correctly set up in SAP
• Rising PO’s for monthly payment runs
• Tracking and managing payments to Investigator Sites / other vendors
• Working with Clinical Study teams to:
 Confirm work has been done and is payable
 Ensure correct requests for invoices are sent to the sites
 Ensure invoiced received from sites are correct and payable
• Creating and sending request letters to Investigator Sites / other vendors
• Following up on queries
• Liasion with internal colleagues in Accounts Payable for payment processing
• Working with R&D Finance on monthly accruals
• Contributing to systems / tools upgrade projects as required.
• Fund Setups for Europe and QC Funds US and APAC

2. Susana Gómez Royo
Mobile number: 07496 045762
Email: sgomezr.bcn@gmail.com
Nov – Dec ’15 Taylor Made (Adidas Golf), Basingstoke
Key roles and responsibilities for Credit Control with the Spanish & Portuguese ledger: - contacting
customers with old debt - reconciling accounts - preparing accounts for write off - internal reports
with actions and recommendations for the accounts dealt
October ’ 13
- Nov ‘15 Mizuno Corp., Reading
Since I joined the Company in October 2013 I have been progressed professionally and I have been a
valuable asset on the roles I was working which are listed below:
Export dpt (3 months service)
Key roles and responsibilities for Export Dpt. - Support to Export Department - Order entry -
Providing legal documentation for delivery in accordance with local and international law and
procedures. - Samples: order entry and regular updates to the customers, warehouse and sales force.
GPO Support Analyst
As a key member of the Project Team, working alongside Group Process Owners (GPO) responsible
and involved in delivering the new system, introducing Supply Chain to Mizuno Europe. Key roles
are support in developing all necessary process documentation, help in completing system
configuration tasks, participating in testing activities, develop and deliver training preparing training
materials.
Customer Service Team Leader
Responsible for monitoring, evaluating and enhancing customer service functions to assure the highest
level of service and productivity. Key task: to liaise with Credit Control and handle all major
accounts, updated procedure manual, training to new employees in Customer Service.
Credit Control Assistant
To service all European and UK accounts, ensuring all Company payment terms are adhered to thus
contributing to the profitability of the Company.
November ’ 11 Barcelona Business English, Barcelona
- Sept ’13 Finance Assistant (voluntary)
Responsible for credit control, invoicing, payments to freelance collaborators, tax declarations and
miscellaneous other finance / administration duties.
December ’ 10 Catalana Occidente, Barcelona
- November ’11 Insurance Agent
Advising clients with the purpose of offering the products which suit them best, taking into account
their financial and personal situation.
August ’ 00 Laboratorios Almirall, S.A., Ronda General Mitre, 151, 08022 – Barcelona
- Jan ’10 Key Account Manager / Cash Collection
Initially as KAM for the international market, from the receipt of the order from an international
client, liaising and coordinating with various departments internally (Design, Planning, Production
and Shipping) so as to guarantee delivery in the time and manner required; stock control in
consignment in our clients’ warehouses; external liaison in English (phone calls and email);
proactively overseeing the planning of demand of our affiliates; active participation in the Pruning
process, identifying the products of low or negative profitability by distribution and/or manufacturing
cost; responsible for overseeing logistics operators – supplying finished goods in consignments;
annual stock audits
Since November 2008, responsible for credit control; liaising with public entities (hospitals) as well as
private ones; setting up key performance indicators for credit control; definition and implementation
of measures to minimize possible overdue invoices; setting up and implementing measures in order to
negotiate reduced payments of bad debts as well as forwarding bad debts to management; setting up

3. Susana Gómez Royo
Mobile number: 07496 045762
Email: sgomezr.bcn@gmail.com
reporting procedures for debts, to be divulged to three interlocutors; working together with the sales
department, transmitting information about their customers.
April ’ 98 Tom Cobleigh, Ltd., Statesman House, Stafferton Way, Maidenhead SL6 1AY U.K.
- June ’ 00 Payroll Manager
Initially, data input of variables in the Opera Pegasus system, such as calculation and entry of
absenteeism, overtime and other information; overseeing the process of new joiners and leavers in
each of the restaurants in the company’s chain
Five months later I was promoted to Payroll Manager – the tasks and responsibilities were:
guaranteeing monthly and weekly payments, in the manner and timeframe established by the
company, to all of the staff; overseeing month-end and year-end accounting procedures;
P11d’s; reconciliation of various departments in the company as regards Inland Revenue matters;
appraisal and follow up of the professional development of the staff who reported directly to me.
Sept. 1997 Adler Manufacturing, Ltd., 119-120 Buckingham Avenue, Slough SL1 4LZ U.K.
- April ’98 Telemarketing / Customer Service & Cash Collection
Initially overseeing and processing complaints and queries in the Customer Service department;
shortly afterward, as a telephone sales representative, selling company gifts; designing all the
standard forms and stationery in Spanish; implementing measures for collecting overdue accounts;
setting up key performance indicators to measure debt collection.
24 April 1989 Laboratorios Almirall, Rda. General Mitre, 151 - 08006 Barcelona.
- Sept ’97 Payroll clerk
- Data entry on an AS400 system: such as absenteeismand overtime
- Processing new joiners and leavers and work-related illnesses; processing tax information;
supporting the team with auxiliary tasks such as filing, dealing with enquiries, complaints, providing
information for auditors and other day-to-day issues.
Education and Training:
1996 Escuela Social de Barcelona
Diplomatura en Graduado Social – Bachelor’s Degree in Human Resources
1993 Escuelas Pías de Sarriá, Barcelona
Completed 5th course of F.P. (Vocational Training); achieved the official certificate.
1992 Colegio Sagrado Corazón de Sarriá, Barcelona
Completed the specialty of Personal Assistant; 1st, 2nd, 3rd and 4th cycles of F.P.
1988 Colegio Sagrado Corazón de Sarriá, Barcelona
Completed the E.G.B. (General Basic Education)
Seminars:
28/09/2009 Finance for non-specialists
19/01/2009 Advanced Negotiation Techniques
23/05/2007 Participate in Effective Teams
25/05/2006 Intercultural Training
20/07/2005 Multi-directional Communication
22/07/2003 Processes Management: Customer Orientation
24/04/2003 Effective Meetings