The document is a resume for Maria I. Villaman, who has over 3 years of experience as a bank teller at BCB Community Bank. She also has previous experience as a movie theater clerk and volunteer at the New York Aquarium, where she assisted with animal husbandry, training, feeding and behavioral observations. Currently, she is studying for a Bachelor's degree in Animal Science and Marine Biology at Rutgers State University with a 3.3 GPA.
1. MARIA I. VILLAMAN
180 Broadway Apt. 1
Bayonne, NJ 07002
Tel: 201-707-8551 / Email: maria.villaman@aol.com
PROFESSIONAL SUMMARY
Experienced Bank Teller with 3+ years in customer service and cash handling. Resourceful and
hardworking professional capable to work in fast paced and deadline-driven environments.
SKILLS
Hands on Computer Experience - Windows Explorer and MS Windows proficient.
Exceptional communication, organization and interpersonal skills.
Exceptional communication skills. Ability to handle stressful situations effectively.
Self-starter, multitasker
Attention to detail with strong customer service skills.
Excellent knowledge of retail and Consumer Banking operations.
Bilingual – English and Spanish
WORK HISTORY
Teller, BCB Community Bank July 2014 to Present
Responsible for the handling, processing and servicing of clients’ branch transactions in a
prompt, efficient, and accurate manner
Accepting cash from customers.
Referring customers with financial problems to other colleagues for assistance.
Performing clerical and administrative duties.
Following bank procedures when performing transactions.
Controlling and monitoring the levels of cash in the teller drawer and following all check cashing
and cash handling procedures.
Dealing tactfully and efficiently with demanding customers.
Adhering to all bank security, audit, and compliance requirements.
Reporting any suspicious customer activity to bank managers.
Accurately receiving, counting and distributing cash.
Assisting with bank branch audits.
Writing reports and correspondence on matters related to customer accounts.
Movie Theater Clerk, Empire 12 January 2014 to July 2014
New York Aquarium, Volunteer July 2014 to December 2014
Managed window, selling tickets and answering questions about schedule.
Keep box office clean and well organized and update box office signage.
Assist with the upkeep, cleaning and maintenance of concessions stands and equipment.
Prepare, serve, and sell concessions food items such as popcorn, soda, nachos, etc.
Volunteered in the Behavioral Husbandry Department, approx. 20 hours per week.
Husbandry included performing any necessary maintenance.
Participated in the training of animal while learning about their habitat and behavior .
Responsible for feeding, behavioral observations and preparing reports to state their neurotic
behaviors and breathing.
Tested pool waters.
Managed the sound booth during the Sea Lions Shows.
2. EDUCATION
Spring 2015 – Present RUTGERS STATE UNIVERSITY
Studies Bachelors Degree Animal Science and Marine Biology
GPA 3.3
2012-2014 HUDSON COMMUNITY COLLEGE
Major Biology
GPA 3.5, Member English Honor Society
REFERENCES
References upon request