Manoj Borse has over 5 years of experience in marketing roles at various companies including Wipro InfoTech, Scala Digital Signage, and Jet Infosys. He has led teams of up to 8 engineers and provided service and support to over 1,600 users at clients including HDFC Bank and Bank of India. Borse's responsibilities included meeting with customers, developing long-term relationships, providing product training, and maintaining escalation processes. He holds an MMS degree and certifications in CCNA. Borse has received appreciation from senior leadership for his work and achievements like hardware productivity improvements.

1. MANOJ BORSE
MBA – MARKET ING
Professional Experience (5 YRS)
Name of organization : Wipro InfoTech, Scala Digital Signage, Jet Infosys.
Designation : Senior Sales Support Engineer, Team Leader and
Digital Marketing Engineer.
Reporting Authority : Operation Manager
Duration : August 2010 –Dec 2013, Mar 2014- April 2015
Job description:
 Worked on HDFC BANK and BANK OF INDIA client side as a Senior Sales Support
Engineer, T eam Leader and Digital Marketing Engineer.
 Lead the team of 8 engineers for Provide Service around 1600 users.
 Handle Escalation Matrix.
 Connected With users and clients via Mail,Phone.
 Meeting with customers and listening their problems.
 Key point of contact for clients: - Research & Development, Understanding Product
quality, Price, Customer Satisfaction.
 Provide them pre and post Service.
 Developing Long-term relationship with clients, through managing and interpreting their
requirements.
 Word ofmouth marketing, peopleto people about new product.
 Arranging and carrying out product training.
 Preparing reports for head office and keeping customer records.
 Manage all subordinate work on daily bases.
 Maintaining and tracking the Escalation with vendor’s (WIPRO / DELL / IBM / ZENITH /
HCL / HP).
 Arranging weekly activity at client side which is helpful for clients for daily work.
 Increasing IThardwareproductivity at client site.(Desktop, Laptop, Servers, Printers.)
Location: Mumbai
Achievements

2.  Got Appreciation mail many times from Senior VPs, EVP and also from other client for
Excellent Job.
 Successfully handleWhole client side (Around 1600 users) for 3 years with 8 engineers Team.
Key Learning
 Customer Service Skill.
 Learnt to work in a Team and its importance.
 Got an opportunity to develop various Team Management Skills.
 Time and People Management.
 Project management skills
 Positive Attitude.
 Good Listener.
 Problem Solving Skills
Education
Year Examination Institution University
2016 MMS (First year) SIES College ofManagement, Nerul Mumbai
2009 Commerce L.D.S College, Kalyan Mumbai
2005 HSC Birla College, Kalyan Mumbai
2003 SSC S.S.V high School,Kalyan
Mumbai
Additional Qualification/Certifications
Completed CCNS one year Computer Diploma Course from CMSinstitute.
Certification in CCNA.
Special Achievements
 Promote as a junior Engineer to Senior Engineer with in 6 month.
 Achieved ‘Best Performer of the year engineer in 2011 and 2013’.
 Got Appreciation on mail from Client side Senior VP and EVP.
 Achieved Highest Call closure and Team leader award in the year 2013.
 Awarded in 2013 for Hardware productivity Improvement at client site.
Extra-Curricular Activities
 Sahyog team member and participatein sahyog related activity.
 Organized and manage Social activity and motivate to others for participate.
Hobbies and Interests

3.  Cricket, Trekking, Walking, Listening to music, Team Sports.
 Social Activities, Bargaining with shopkeepers.
Personal Details
 Date of Birth : 24-04-1988
 Gender : Male
 Languages Known : English, Marathi, Hindi
 Email id : mnjborse24@gmail.com
 Contact No. : +91-9022027555
 Permanent Address : Golden Park,Metro B5/45,Near Kala Talav,Beturkar Pada Kalyan
West 421301
 Present Address : Golden Park,Metro B5/45,Near Kala Talav,BeturkarPada Kalyan
West 421301
I certify that the information given above is true.
Manoj Borse