e4e – Corporate Overview  © e4e – Confidential and Proprietary
About Us  Founded in 2000 Focus on IT Enabled Services and Business Process Outsourcing  Backed by strong institutional investors Growing, profitable, zero debt financially strong company Deep and contextual expertise in 3 domains:  - Technical Support  - Healthcare  - Interactive Entertainment  #  © e4e – Confidential and Proprietary IT  Enabled Services &  BPO Offices in  4  Countries 3000 +  Employees Globally Services Provided to 0ver  100  Clients
#  © e4e – Confidential and Proprietary Technical Support Services Technical Support L1, L2 & L3 Knowledge Management Self-help Remote Support Technical Account Management Duty Management Customer Care Email, Chat and Remote Support Revenue Generation Services Remote infra Monitoring & Management Helpdesk Interactive Entertainment Services  QA / Testing Functionality Testing Compatibility Testing Compliancy Testing Localization / Translation Services Focus Group Testing Social Media Analysis Bio-Sensory wave analysis Online Games Security Service Healthcare Business Services EMR/ Practice Management Front office management Mid-office management  Practice Management  Revenue Cycle Management  Coding Billing & Collections Interface Mgmt Pre-adjudication Services Post-adjudication Services India Business  Services Customer Care Support Technical Support Tele Sales Collections New customer Acquisition  Cross / Up Selling  Help Desk / Service Desk  Back Office Infrastructure Monitoring & Management Services Customer Segment:  Enterprise, SMB and Consumers Customer Segment:  Payer and Provider Customer Segment:  Consumers Our Services Customer Segment:  Enterprise, SMB and Consumers
Our Differentiators  #  © e4e – Confidential and Proprietary We are not a general purpose ITeS and BPO company, but are very focused and bring deep domain and contextual expertise in the 4 lines of business Our Global Operating Platform gives Clients the flexibility to chose a delivery model –onsite, onshore, offshore & multi shore - that works best for them  We have the stability & scalability of a large company blended with the agility, nimbleness and innovativeness of an entrepreneurial team Our Clients include Blue chip G2000 Companies We offer 24x7, Right-Shoring services through multi-channel, multi-lingual model  Productivity Improvements, 6-Sigma framework, Process Improvements & Transformations are not just differentiators but our DNA  We are a socially responsible company and support the communities that we live in
Our Locations #  © e4e – Confidential and Proprietary BALTIMORE MD, USA BANGALORE INDIA SANTA CLARA  CA, USA CHENNAI  INDIA GLASGOW SCOTLAND PHOENIX AZ, USA KUALA LUMPUR MALAYSIA NOIDA INDIA
Global Language Capabilities #  © e4e – Confidential and Proprietary © e4e – Confidential and Proprietary French Brazilian  Portuguese   Spanish English   English French German Italian Spanish Danish Norwegian Swedish Finnish Portuguese   Phoenix / Baltimore  USA Glasgow, Scotland Dutch English All Major Indian  Languages Bangalore / Chennai  / Noida - India Chinese (Cantonese and Mandarin) Korean Japanese South East Asia
Awards & Accolades #  © e4e – Confidential and Proprietary e4e has been rated as one of the top100 IT Innovators 2007 issue e4e has been listed in the 2008 Annual Top 100 Global Service Providers by CMP Media. This list includes the world's most innovative providers of business and technology services, and is prepared in conjunction with neoIT e4e has been ranked amongst the Top 2 players for the past 4 years in DQ-IDC INDIA BPO Employee Satisfaction Survey. A core value of e4e is "People are our most important Assets" and the results of the survey conducted by IDC India on behalf of Dataquest  just goes to prove this. e4e has been ranked as 148 amongst America’s fastest growing companies in 2007 e4e has been ranked 14 in the DQ Top 25 BPO Survey 2006 e4e has been ranked # 6 in the Nasscom “Exciting Emerging Companies to Work for” 2007 Survey  e4e has been rated amongst the top100 Global Outsourcing Service providers - 2009
#  © e4e – Confidential and Proprietary Contact Us e4e 3979 Freedom Circle 6th Floor Santa Clara, CA 95054 Tel : +1 (408) 764 5100 Fax : +1 (408) 982-5401 e4e 10720 Gilroy Road Hunt Valley,  MD 21031 Tel: +1 (410) 568 2300 Fax: +1 (410) 568 2323 e4e 4602 E University Suite 140 Phoenix, AZ - 85034 Tel: +1 (410) 568 0584  Fax: +1 (480) 966 6656 e4e  9th Floor, Skypark 1 8 Elliot Place, Glasgow G3 8EP, Scotland United Kingdom  Tel: +44 (0) 141 220 5600  Fax: +44 (0) 141 220 5602 e4e Maruthi Chambers No. 17/9C, 17/4C Rupena Agrahara,  Hosur Road,  Bangalore - 560 068 Tel: +91 80 6614 5960 Fax: +91 80 6618 3304   e4e Fortune Towers 152, Thoraipakkam Pallavaram, Radial Road Kovilambakkam Chennai - 600 117 Tel: +91 44 2268 1240  Fax: +91 44 2268 1244 Toll Free: +1 (877) 559 8176 e4e H33 Sector 63 NOIDA Uttar Pradesh - 201301

e4e Corporate Presentation V3

  • 1.
    e4e – CorporateOverview © e4e – Confidential and Proprietary
  • 2.
    About Us Founded in 2000 Focus on IT Enabled Services and Business Process Outsourcing Backed by strong institutional investors Growing, profitable, zero debt financially strong company Deep and contextual expertise in 3 domains: - Technical Support - Healthcare - Interactive Entertainment # © e4e – Confidential and Proprietary IT Enabled Services & BPO Offices in 4 Countries 3000 + Employees Globally Services Provided to 0ver 100 Clients
  • 3.
    # ©e4e – Confidential and Proprietary Technical Support Services Technical Support L1, L2 & L3 Knowledge Management Self-help Remote Support Technical Account Management Duty Management Customer Care Email, Chat and Remote Support Revenue Generation Services Remote infra Monitoring & Management Helpdesk Interactive Entertainment Services QA / Testing Functionality Testing Compatibility Testing Compliancy Testing Localization / Translation Services Focus Group Testing Social Media Analysis Bio-Sensory wave analysis Online Games Security Service Healthcare Business Services EMR/ Practice Management Front office management Mid-office management Practice Management Revenue Cycle Management Coding Billing & Collections Interface Mgmt Pre-adjudication Services Post-adjudication Services India Business Services Customer Care Support Technical Support Tele Sales Collections New customer Acquisition Cross / Up Selling Help Desk / Service Desk Back Office Infrastructure Monitoring & Management Services Customer Segment: Enterprise, SMB and Consumers Customer Segment: Payer and Provider Customer Segment: Consumers Our Services Customer Segment: Enterprise, SMB and Consumers
  • 4.
    Our Differentiators # © e4e – Confidential and Proprietary We are not a general purpose ITeS and BPO company, but are very focused and bring deep domain and contextual expertise in the 4 lines of business Our Global Operating Platform gives Clients the flexibility to chose a delivery model –onsite, onshore, offshore & multi shore - that works best for them We have the stability & scalability of a large company blended with the agility, nimbleness and innovativeness of an entrepreneurial team Our Clients include Blue chip G2000 Companies We offer 24x7, Right-Shoring services through multi-channel, multi-lingual model Productivity Improvements, 6-Sigma framework, Process Improvements & Transformations are not just differentiators but our DNA We are a socially responsible company and support the communities that we live in
  • 5.
    Our Locations # © e4e – Confidential and Proprietary BALTIMORE MD, USA BANGALORE INDIA SANTA CLARA CA, USA CHENNAI INDIA GLASGOW SCOTLAND PHOENIX AZ, USA KUALA LUMPUR MALAYSIA NOIDA INDIA
  • 6.
    Global Language Capabilities# © e4e – Confidential and Proprietary © e4e – Confidential and Proprietary French Brazilian Portuguese Spanish English English French German Italian Spanish Danish Norwegian Swedish Finnish Portuguese Phoenix / Baltimore USA Glasgow, Scotland Dutch English All Major Indian Languages Bangalore / Chennai / Noida - India Chinese (Cantonese and Mandarin) Korean Japanese South East Asia
  • 7.
    Awards & Accolades# © e4e – Confidential and Proprietary e4e has been rated as one of the top100 IT Innovators 2007 issue e4e has been listed in the 2008 Annual Top 100 Global Service Providers by CMP Media. This list includes the world's most innovative providers of business and technology services, and is prepared in conjunction with neoIT e4e has been ranked amongst the Top 2 players for the past 4 years in DQ-IDC INDIA BPO Employee Satisfaction Survey. A core value of e4e is "People are our most important Assets" and the results of the survey conducted by IDC India on behalf of Dataquest just goes to prove this. e4e has been ranked as 148 amongst America’s fastest growing companies in 2007 e4e has been ranked 14 in the DQ Top 25 BPO Survey 2006 e4e has been ranked # 6 in the Nasscom “Exciting Emerging Companies to Work for” 2007 Survey e4e has been rated amongst the top100 Global Outsourcing Service providers - 2009
  • 8.
    # ©e4e – Confidential and Proprietary Contact Us e4e 3979 Freedom Circle 6th Floor Santa Clara, CA 95054 Tel : +1 (408) 764 5100 Fax : +1 (408) 982-5401 e4e 10720 Gilroy Road Hunt Valley, MD 21031 Tel: +1 (410) 568 2300 Fax: +1 (410) 568 2323 e4e 4602 E University Suite 140 Phoenix, AZ - 85034 Tel: +1 (410) 568 0584 Fax: +1 (480) 966 6656 e4e 9th Floor, Skypark 1 8 Elliot Place, Glasgow G3 8EP, Scotland United Kingdom Tel: +44 (0) 141 220 5600 Fax: +44 (0) 141 220 5602 e4e Maruthi Chambers No. 17/9C, 17/4C Rupena Agrahara, Hosur Road, Bangalore - 560 068 Tel: +91 80 6614 5960 Fax: +91 80 6618 3304 e4e Fortune Towers 152, Thoraipakkam Pallavaram, Radial Road Kovilambakkam Chennai - 600 117 Tel: +91 44 2268 1240 Fax: +91 44 2268 1244 Toll Free: +1 (877) 559 8176 e4e H33 Sector 63 NOIDA Uttar Pradesh - 201301

Editor's Notes