Ria has over 7 years of experience as a Business Analyst in the property and casualty insurance domain. She has extensive experience with Guidewire products like Policy Center, Claim Center, and Billing Center. She has skills in requirements gathering, documentation, testing, and configuring insurance software products. Ria facilitates meetings, analyzes requirements, and translates business needs into technical specifications.

1. Ria
vc.sr0814@gmail.com
Business Analyst
Summary:
 Over 7+ years of experience as a Business Analyst in the property & casuality, Insurance domain with knowledge of SDLC
methodologies such as, RUP and AGILE skilled to conduct different requirement gathering techniques such as Joint Application
Development (JAD) sessions, interviews and workshops with business users, stakeholders and development team.
 Proficient Business Analyst with solid understanding of Business Requirements Gathering, Evaluating DataSources, Translating
Requirements into Specifications, Application Design. Diverse experience in Insurance industry.
 Product Integration and Configuration experience and knowledge on Guidewire Policy Center 8.x, Guidewire Claim Center 8.x
and Billing center.
 Experienced in transferring ESRI ArcGIS and other database documents without corrupting their file structure by using
ArcCatalog.
 Worked with Guide wire Insurance suit (Policy Center) and also worked on Point-and-click configurable components which
provides out-of-the-box configuration with no code or API programming.
 Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Data Analysis and Testing
various methodologies.
 Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application
Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
 Hands on in analyzing remote sensing data using ArcGIS and ENVI software, conducting unsupervised classification of raster
data sets and extraction of features.
 Having extensive experience in P&C Insurance domain, Product Testing with Guidewire Claim Center, (Testing Integration of
Multiple External Interfaces with Guidewire Products, PcBc Integration E2E Testing).
 Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for
Commercial Property Casualty, Auto Insurance Home Owner Insurance and Crop Insurance.
 Handled claims of product liability, product storage, health, accident, commercial property insurance, commercial general liability
insurance, commercial auto and fleet insurance, inland marine insurance.
 Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
 Extensive experience in all aspects of consumer and real estateloan origination, underwriting and collections. Training and some
experience in commercial lending, including financial statement and cash flow analysis.
 Extensive success in translating business requirements and user expectations into detailed specifications employing Unified
Modelling Language (UML) in an SOA environment.
 Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class
Diagrams and Sequence Diagrams.
 Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT
analysis, Cost Benefit Analysis, Risk Analysis.
 Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery,
Software Development and Implementation Management in diverse Business and Technical Environments.
 Experienced in developing Work Flows and Activities, Rule based Business Process Management using Decision tables, Decision
Maps, Declarative expressions, Constraints, and Indexes.
 Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and
developing Test Plans and Test Scripts.
 Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication,
Organizational, Analytical, Presentation Skills, and Leadership Qualities.
Skills:
Programming Languages : C,C++,C#,VC++,VB,VB.NET,C#.NET,
ASP.NET,Java,SQL,PLSQL
Operating Systems : UNIX, Windows 95/98/NT/2000/XP, Linux.
Guide Wire : PolicyCenter 4.0 & 7.0, BillingCenter 4.0 & 7.0 ClaimCenter
7.0, ContactManager,ArcGIS 10.1, ArcCatalog
Quality Management : HP Quality Center, JIRA
Databases : MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase
Application Servers : IBM Websphere, ATG Dynamo, BEA WebLogic.
Internet : HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.
Automation Tools : MS Visio, Rational Rose, Rational ClearCase, Rational
RequisitePro, Documentum
Bug Tracking Tools : Mercury TestDirector, Rational ClearQuest
Utility Tools : MS Office Suite, MS Project, TOAD, Adobe Photoshop
Reporting Tools : Crystal Reports, SQL Server Reports (SSRS)
Data warehousing Tools : Informatica, Business Objects, Cognos, Erwin
Testing Tools : Quick TestPro (QTP), TestDirector, WinRunner, LoadRunner
Work Experience

2. Liberty Mutual Insurance Co. , Orlando , FL
February 2015 to Present
Sr. Business Analyst
Responsibilities:.
 Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
 Assist with the development of client information management standards and evaluation of technology trends.
 Integrated Claim Center’s Claim Wizards to facilitate better information capture, accurate coverage verification, timely
intervention, and excellent customer service.
 With Arc Catalog organized contents into a tree view that client can work with to organize their GIS datasets and ArcGIS
documents, search and find information items, and to manage them.
 Worked on Policy center out-of-the-box as a standalone systemor as part of the Guidewire Insurance Suite and can be integrated
with legacy systems and third-party applications.
 Developing insights from the analytical process and integrating the module's findings into the broader project work
 Worked with Guidewire developers and prod support teamto understand various functionalities in Guidewire Policy and Billing
Center
 Participated with the business team in the creation/completion of project charters and project scope for Guidewire Billing
& Policy Center projects.
 Leveraged Claim Center's catastrophemanagement capabilities and successfully streamlined and accelerated client's catastrophe
management process resulting in effective resource planning, effective work distribution and timely claims response.
 Work with complex, multi-stakeholder environments to initiate a process flow.
 Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
 Coordinated an accelerated vendor Proof of Concept with Guidewire, Policy center and scored these vendors on critical delivery
parameters leveraging proprietary scoring frameworks
 Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform
required job functions.
 Extensively used MSSharePoint a content management platform, for managing content across the organization within a shared
repository.
 Developed RIA modules along with Java for Account Reporting (AR) and Billing web applications.
 Developed the workflow to produce the output for the user in Pega Systems using html.
 Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management
Systems, Payables/Receivables and Claims processing.
 Interact with business users and provide Business Requirements, including identification of opportunities for Improvement and
Optimization of Business Processes.
 Interfaced with thedevelopment team utilizing ASP, JavaScript and Visual Basic and produced detailed user-interface prototypes
and performed usability testing.
 Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the
project management, requirements and architecture perspectives.
 Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental
Requirements, Test Plans and Test Cases.
 Maintained a close and strong working relationship with teammates, developers, testers and management staff by conducting
regular one-to-one sessions and group meetings.
Western Reserve , Cleveland , OH
February 2014 to January 2014
Business Analyst
Responsibilities:
 Gathered and defined business and functional requirements, including acceptance criteria for use by developers to implement a
capability for the Personal Auto line of business
 Assisted in prioritization of tasks and planning iterations aligned to the Sprint backlog
 Worked with the integration lead to define integration requirements across Rating (Insbridge), Rules and General Accounting.
 Used ArcCatalog application's catalog window to organize and manage various types of geographic information for ArcGIS
Desktop. The kinds of information to be organized and managed in ArcCatalog included: Geodatabases, Raster files, Map
documents, globe documents, 3D scene.
 Assisted in the creation of test scenarios, test plans and execution of test cases using various test scenarios to deliver business
functionality
 Worked on various Policy Center Integration/Configuration User Stories.
 Worked from mid inception to deployment of various environments simultaneously under agile methodology.
 Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
 Created various types of Product models and workflows for Private Passenger Auto.
 Worked on various Policy Center and Billing Center Integration (Billing Instructions) along with other Worked with Guidewire
developers and prod support team to understand various functionalities in Guidewire Policy and Billing Center.

3.  Worked with Project Managers to create a High level Sprint plan, Product backlog and Sprint backlog
 Created Job Aides, Training Manuals, Process flows during stabilization sprints
 Facilitated Sprint Planning and Retrospective meetings.
 Assisted Quality Assurance (QA) during User Acceptance Testing to fix defects and eliminate CR.
 Using Rally to manage BA, DEV, BA-DEV and DEV-QA tasks.
 Facilitated meetings with GUIDEWIRE Dev Team and Product team to understand various Integration aspects of Billing Center,
Policy Center and Claim Center (GC).
Progressive Insurance Group, MayField Village, OH
July 2010 to March 2012
Business Analyst
Responsibilities:
 Involved in projects to review Property & Casualty systems and the redesign of systems for Guidewire specification.
 Enabled end-to-end claims lifecycle management improvement from dynamic, intuitive loss report intake through advanced
adjudication processes and integrated operational reporting using Guidewire's ClaimCenter.
 Experience working on Business Requirements Document (BRD), Functional Requirement Document (FRD), Requirement
Traceability Matrix (RTM), Gap Analysis, Use Cases and User Stories.
 Provided application support for all activities/events generated by Guidewire Navigator Claim Center an insurance application
operating on IBM WebSphere frame work.
 Performed GAP Analysis, Duration Analysis and Cost Benefit Analysis.
 Developed the Business Requirement Documents (BRD's), Designed Functional Requirement Documents (FRD's).
 Designed, built, and maintained rating rules and logic using Oracle Insbridge Product Suite & MS SQL.
 Supported the entire policy lifecycle for personal, commercial, and workers’ compensation insurance with Policy Center 7.x.
 With Claim Metrics of ClaimCenter provided Automatictracking and display of aclaim’s current status relativeto thebenchmarks
(e.g., time to initial contact, number of reserve changes, etc.) based on claim type and complexity.
 Knowledgeable on line of business requirements management and software development life cycle and development
methodologies (Waterfall, Agile, Lean).
 Conducted workflow, process diagram and GAP analyses to derive requirements for existing systems enhancements.
 Coordinated and Conducted Joint Application Development (JAD) Sessions, Joint Application Solution (JAS) Sessions for the
business users.
 Developed the activity diagrams, data flow diagrams to show the system flow for the application.
 Developed and Analysis Use case diagrams, Activity Diagrams & Sequence diagrams.
 Involved in User Acceptance Testing (UAT) & in defects lifecycle.
 Ability to gather business and Technical Requirements from both formal and informal sessions utilizing a variety of software
methodologies including, Use Cases and the Rational Unified Process.
 Requirements management and communication, Translating and simplifying requirements
 Ability to construct process models including data dictionaries and volume estimates.
 Able to test business applications from a business perspective to ensure that all client requirements are incorporated into t he
design.
Aliianz of America, Golden Valley, MN
March 2008 to June 2010
Business Analyst
Responsibilities:
 Performed requirement analysis by gathering both Functional and Non Functional Requirements based on interactions with the
Process Owners & Stakeholders
 Involved in GAP analysis around the identification of design rules and System Process Flows, User administration and
requirements.
 Assessed theflaws in the existing as-is Underwriting systemand made clear recommendations of Business Process Improvements
and incorporated them in the future to-be system design.
 Extensively worked in all phases of Software Development Life Cycle (SDLC) Agile deliverables.
 Gathered functional requirements from business users, Product Owners, Stakeholders.
 Document analysis and represented them in Requirements Traceability Matrix (RTM). Developed use cases for Story boarding
and wireframes for Interfacing.
 Developed Use Case diagrams, business flow diagrams, Activity/Statediagrams and Sequence diagrams using MS Visio so that
developers and other stakeholders can understand the business process.
 Assisted the Project Manager in understanding the project feasibility from Business view point and preparing meeting minutes
and summary for team.
 Responsible for creating the Business Requirements Specification Document (BRD) and Decision Document in High level for
legacy system of Alfa and working with business Leads of EY company for transferring GW Ideas to Alfas Legacy system.

4.  Worked directly with business groups to provide hands-on training aged in project work.
 Participate in workshops for conducting the team of Policy center for running the project.