RefWorks is a citation management tool that allows users to organize references, import references from multiple databases, and format bibliographies and papers. It has no limits on the number of users accessing it simultaneously, number of citations that can be added, or number of folders that can be created. The document outlines how to create a RefWorks account, add references and attachments manually or via export from databases, create bibliographies, and use the Write-N-Cite plugin to insert citations into papers. Additional RefWorks features like duplicate detection, searching, and mobile access are also mentioned.