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Managing Volunteers & Expectations
The document discusses effective management of volunteers within nonprofit organizations, emphasizing the importance of creating a mutually satisfying experience. It provides insights on targeting the right volunteers, integrating them into the organizational culture, and ensuring clear communication and support. The strategic approach to volunteer management is presented as essential for maximizing value and sustaining engagement.
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Managing Volunteers & Expectations
- 1. Managing Volunteers &Expectations: A Win - Win Phyllis Lasky September 8, 2010 Use Twitter Hashtag #npweb Special Thanks To Our Sponsors
- 2. Helping ordinary peopleraise extraordinary amounts for nonprofits is all we do, and we love it. A Proud Sponsor of NonprofitWebinars.com
- 3. Today’s Speaker Phyllis Lasky Phyllis Lasky Consulting Hosting: Sam Frank, Synthesis Partnership Assisting with chat questions: Chris Dumas, FirstGiving
- 4. A Win –Win Phyllis Lasky Consulting plasky1@comcast.net Nonprofit Webinar © Phyllis Lasky Consulting 2010 September 8, 2010 4
- 5. Began with Ben Franklin ◦ Volunteer fire departments ◦ Lending libraries © Phyllis Lasky Consulting 2010 5
- 6. A movement that is in high gear ◦ Children and young people looking to ―make a difference‖ ◦ Retirees wanting to keep busy and to give back ◦ Retirees who are not ready to retire A very special group that needs focused attention ◦ All ages in between — particularly those who are working! © Phyllis Lasky Consulting 2010 6
- 7. We love ‗em and have always had them They perform specific jobs ◦ Often clerical, e.g., mailings ◦ Phone duties ◦ Filing They save staff time They save agency money It‘s potentially good public relations © Phyllis Lasky Consulting 2010 7
- 8. Fundraising events Thank you events Bylaws Investment Other, specific to your nonprofit AND THEN THERE‘S THE BOARD… © Phyllis Lasky Consulting 2010 8
- 9. It‘s about all the organization and ―me‖ Let‘s look at this paradigm another way… © Phyllis Lasky Consulting 2010 9
- 10. Is your organizational culture ready and able to do what it takes to make the volunteer experience a win – win? © Phyllis Lasky Consulting 2010 10
- 11. Are volunteers included in your strategic plan? Do you consider your board to be volunteers? Are there resources for volunteer management? © Phyllis Lasky Consulting 2010 11
- 12. Target the volunteers that you want ◦ Be clear about what the volunteers will do ◦ Describe background and interests needed to be successful ◦ Provide a job description for each position © Phyllis Lasky Consulting 2010 12
- 13. ◦ Is theorganizational culture a fit with the need? Is a structure in place to support the volunteers and the staff? Is an open exchange of information encouraged? Do you listen to your volunteers? © Phyllis Lasky Consulting 2010 13
- 14. Individuals who volunteer want to meet an immediate personal need: ◦ Are you ready? ◦ Remember to listen ◦ Be responsive © Phyllis Lasky Consulting 2010 14
- 15. Should you ―make these days work?‖ Think creatively about who is coming ◦ Opportunities abound © Phyllis Lasky Consulting 2010 15
- 16. Ambassadors Donors Other © Phyllis Lasky Consulting 2010 16
- 17. Consider: ◦ Your needs and theirs ◦ Is there a consistent need over the course of a year ◦ Attrition ◦ Refreshing your volunteer pool Setting goals © Phyllis Lasky Consulting 2010 17
- 18. Invested volunteersprovide good value: Manage their needs and yours ◦ Growth ◦ Ownership ◦ Continuity © Phyllis Lasky Consulting 2010 18
- 19. Culture and finesse Good luck! © Phyllis Lasky Consulting 2010 19
- 20. Meal de rigueur Naming the volunteer position adds to the incentive Awards Warning: ◦ Use care with $$ value! © Phyllis Lasky Consulting 2010 20
- 21. Aren‘t your volunteers donors-- and vice versa? ◦ Define a donor for your organization Find ways to integrate all donors into your organization‘s culture… © Phyllis Lasky Consulting 2010 21
- 22. Your strategic approach to volunteers will pay off… And remember to… © Phyllis Lasky Consulting 2010 22
- 23. © Phyllis LaskyConsulting 2010 23
- 24. Phyllis Lasky Consulting Communications Training Development Interim management 57 Park Avenue Extension Arlington, MA 02474 website: www.laskyconsulting.com email: plasky1@comcast.net tel: 781.646.7176 mobile: 617.710.3967 24 24
- 25. Find the listingsfor our current season of webinars and register at NonprofitWebinars.com Chris Dumas Chris@NonprofitWebinars.com 707-812-1234 Special Thanks To Our Sponsors