What do you do when someone signs up for your email list or donates to your organization? Do they have to wait until your next “monthly” newsletter to learn more about who you are and what you do? If so, you are missing out on a huge opportunity to engage, inspire and motivate your supporters to take action.
One of the best ways to engage with new subscribers (or new donors for that matter) is to create what is called a “Welcome Series” of emails. These emails are set to automatically be sent to the individual over the course of a few weeks – Day 1 they get an email, day 4 they get another email, day 8 they get yet another email, etc. These emails are designed to introduce yourself and your organization to the individual, as well as show them the impact your organization is having and why they should stay connected.
Sounds like a great idea and something all nonprofits should be doing right? The problem is that most nonprofits are not currently using a Welcome Series and are missing out on this powerful tool. If this includes your organization, then join us for this jam-packed webinar where we highlight a number of successful strategies and tactics you can start using immediately including:
- Why a Welcome Series is so powerful (Its all about the relationship)
- How to create an engaging and compelling Welcome Series
- How and why you should have multiple Welcome Series’ – subscribers, donors, attendees, etc.
- How a Welcome Series can increase your donor retention
5 Ways to Increase Email Engagement and Revenue with CRM DataBlueHornet
Learn how CNET, the world's largest and most trusted tech media source with more than 100 million unique users, uses their client data to deliver personalized email content and advertising to increase engagement and drive real revenue.
2015 Consumer Views of Email Marketing, Part 1: Email Usage Patterns & Mobile...BlueHornet
For the fourth consecutive year, BlueHornet has surveyed consumers across the United States to better understand their behavior about email marketing. This year, over 1,800 consumers reveal they are increasingly digitally connected, savvy, and have high expectations of email marketing. Take a deep dive into the data from the report and learn what your customers are saying, and doing, about marketing emails.
There is an abundance of resources around best practices to market to your customers and responders, but what about prospects? Prospecting through email requires a different process, strategy, set of tools and expertise. It’s not easy but it can offer the highest ROI of any marketing channel if done effectively.
Review our recent webinar where we discuss the ins and outs of this highly effective acquisition vehicle, giving you all the tools you’ll need to run successful e-mail acquisition campaigns.
Learn
Why Exact Target, Marketo, Constant Contact will not let you run acquisition campaigns… hint: it's not because of CAN-SPAM
The difference between CRM/customer and acquisition e-mail marketing
How to overcome e-mail acquisition delivery challenges – delivery and creative techniques
Myths about Open and Click-Thru rates and how to maximize
Where does data fit?
Advanced metrics to truly calculate an ROI on acquisition e-mail campaigns
Did you know that drip campaign open rates are about 80% higher than single campaign sends? And, the average click through rate is 3x higher on drip campaigns when compared to single campaign sends.*
If you are not currently using drip email marketing, or just need a refresher on how to develop a successful drip strategy and measure its success, review this slide deck. WIthin it is the five things you need to do to develop a successful, profitable drip marketing campaign. View what elements you should include and how test to boost performance in your next drip marketing campaign.
Also covered - how to:
• Effectively identify and evaluate drip opportunities – so you can choose the one(s) that will have the most impact on your bottom line
• Strategically determine the right frequency and cadence for your program – so you are working in sync with the customer journey
• Expertly craft a plan for your drip campaign, including a flow chart, data brief and performance projections – so you can execute with ease
• Successfully track and report on the metrics that matter across the entire campaign – and identify areas for potential improvement
• Efficiently ‘clone’ successful campaigns for use with other target audience segments or other products – so that you can truly get the maximum benefit from your time spent
In this presentation, originally developed for an American Marketing Association webinar, I cover:
> Website calls-to-action
> The online email sign-up page(s)
> Incentives
> Double opt-in tactics
> Social media strategies
> Events and webinars
The presentation includes a couple case studies with quantitative results -- so you can learn from those who are actually implementing these strategies and tactics.
5 Ways to Increase Email Engagement and Revenue with CRM DataBlueHornet
Learn how CNET, the world's largest and most trusted tech media source with more than 100 million unique users, uses their client data to deliver personalized email content and advertising to increase engagement and drive real revenue.
2015 Consumer Views of Email Marketing, Part 1: Email Usage Patterns & Mobile...BlueHornet
For the fourth consecutive year, BlueHornet has surveyed consumers across the United States to better understand their behavior about email marketing. This year, over 1,800 consumers reveal they are increasingly digitally connected, savvy, and have high expectations of email marketing. Take a deep dive into the data from the report and learn what your customers are saying, and doing, about marketing emails.
There is an abundance of resources around best practices to market to your customers and responders, but what about prospects? Prospecting through email requires a different process, strategy, set of tools and expertise. It’s not easy but it can offer the highest ROI of any marketing channel if done effectively.
Review our recent webinar where we discuss the ins and outs of this highly effective acquisition vehicle, giving you all the tools you’ll need to run successful e-mail acquisition campaigns.
Learn
Why Exact Target, Marketo, Constant Contact will not let you run acquisition campaigns… hint: it's not because of CAN-SPAM
The difference between CRM/customer and acquisition e-mail marketing
How to overcome e-mail acquisition delivery challenges – delivery and creative techniques
Myths about Open and Click-Thru rates and how to maximize
Where does data fit?
Advanced metrics to truly calculate an ROI on acquisition e-mail campaigns
Did you know that drip campaign open rates are about 80% higher than single campaign sends? And, the average click through rate is 3x higher on drip campaigns when compared to single campaign sends.*
If you are not currently using drip email marketing, or just need a refresher on how to develop a successful drip strategy and measure its success, review this slide deck. WIthin it is the five things you need to do to develop a successful, profitable drip marketing campaign. View what elements you should include and how test to boost performance in your next drip marketing campaign.
Also covered - how to:
• Effectively identify and evaluate drip opportunities – so you can choose the one(s) that will have the most impact on your bottom line
• Strategically determine the right frequency and cadence for your program – so you are working in sync with the customer journey
• Expertly craft a plan for your drip campaign, including a flow chart, data brief and performance projections – so you can execute with ease
• Successfully track and report on the metrics that matter across the entire campaign – and identify areas for potential improvement
• Efficiently ‘clone’ successful campaigns for use with other target audience segments or other products – so that you can truly get the maximum benefit from your time spent
In this presentation, originally developed for an American Marketing Association webinar, I cover:
> Website calls-to-action
> The online email sign-up page(s)
> Incentives
> Double opt-in tactics
> Social media strategies
> Events and webinars
The presentation includes a couple case studies with quantitative results -- so you can learn from those who are actually implementing these strategies and tactics.
Learn how you can use email to increase loyalty, take advantage of cross-sell opportunities, and keep members informed about the status of their accounts.
The Direct Marketing Association projects that email marketing returns $28.50 for each dollar spent – the highest ROI of any other direct response channel. Join Jeanne Jennings, Vice President of Global Strategic Services for Alchemy Worx, to learn how business-to-business organizations are leveraging email to generate and nurture leads, build relationships, help close sales and grow bottom-line revenues.
This fast-paced session will provide real-world examples of inexpensive strategies and tactics you can implement with your own email program. We’ll cover:
• Practical tips for building your own in-house email list
• Ways to more effectively use third-party email lists for lead generation
• Tips for developing an effective email DRIP campaign for lead nurturing
• Building relationships and helping close the sale with email
• Leveraging what’s new in email marketing: video, social sharing, mobile and more
You’ll gain practical tips you can take back, test and implement with your own email program. Learn how Jeanne has helped clients generate:
• A 300% increase in monthly email list growth, thanks to inexpensive but effective optimization of the online sign-up process
• A 220% increase in leads generated, driven by making the most of email snippet and preview pane content
• A 75% increase in online orders, the result of incorporating standards and best practices into existing email creative
Where permitted, Jeanne will share quantitative results as well as the strategic, tactical and creative changes that made them possible.
Best in class email marketing with sap crmStrongView
View this presentation to learn how direct access to customer data stored in SAP CRM can transform the way email communications are created and dramatically increase open, click and conversion rates. StrongMail email experts walk through several “before and after” examples of how integrating CRM data into email communications can change the way email marketing is perceived by your customers and drive increased engagement and revenue.
Back by popular demand, StrongMail hosted the Ultimate Email Marketing Championship at the DMA Annual 2010 in San Francisco. Watch email marketers from Travelocity, Shockwave Games, and Hautelook battle for the title of "Email Marketing Champion"
Email marketers from Mint.com, Turner Sports and The Motley Fool battle each other for the crown of Ultimate Email Champion in this entertaining presentation from StrongMail, presented at the DMA09 Tradeshow in San Diego on October 21, 2009. Learn the latest email marketing best practices and review actual case studies featuring integration of email marketing with social media and video.
Back by popular demand for three years running, StrongMail hosted the Ultimate Email Marketing Championship at the DMA Annual 2011 in Boston. Watch email marketers from Turner, StubHub, HauteLook and Joss & Main.
Monetizing Social Media: Proven Strategies for Driving Revenue and New Custom...StrongView
It’s time to turn all the social media marketing talk into business results. In this presentation, you will see in-depth case studies from multiple brands that have successfully leveraged social referral programs to acquire new customers at a lower cost per acquisition (CPA) than any other channel.
Triggered Email Pre to Post Purchase Emails Shop.orgSilverpop
This presentation was delivered at Shop.org on September, 29 2010 by Loren McDonald, VP, Industry Relations, Silverpop. Topic description: Sophisticated retailers are moving transactional emails beyond the "order process" and generating significant results by deploying "pre- and post-purchase" email streams. These triggered emails often comprise less than 5 percent of email volume, but produce 40 percent or more of email revenue. This session will review "transactional 2.0" email techniques, including cart abandonment, product review requests, order replenishment and more. We will discuss best practices and review the technologies and resources required to implement them.
In this presentation, two Australian Non-Profit Fundraising industry leaders, Shanelle Newton Clapham of Parachute Digital and Ashley Rose of MonDial Fundraising, talk about how charities can get the most out of the using Digital Leads they generate for Regular Giving Donor Acquisition via Telefundraising.
Understand the basic process, best practices and do's and don'ts of email marketing, the importance of mobile-first, top trends, subscriber segmentation, email and blog automation and top email marketing software.
Personalisation silverpop festival of marketingSilverpop
Back in the days of the mom-and-pop shop, you could enter a business and the owner would instantly know who you were and what you liked. As business models changed and more companies started interacting with thousands and then millions of people, marketers couldn't maintain the personal conversations of the past. So they shifted to sending generic messages that could reach the masses. But today's customers expect a more personal touch. Learn why now is the time to start using everything you know about each customer in order to deliver the perfect customer experience.
The DMA reports that email yields a 4,300% return on investment for brands and companies, which could explain why over 183 billion emails are sent everyday, around the world to your customers’ inboxes.
Join us as we take a look at some of the tactics and tools in use in the Marketing Cloud that will make your emails stand out from the pack by being smarter and more relevant to your audience. We’ll also share some real life examples of the Marketing Cloud platform in action and give you a look at what we have in store for email in the Marketing Cloud Roadmap.
Email Marketing 101 – Beyond the Monthly Newsletter4Good.org
How successful are your email marketing campaigns?
Are you still creating emails the same way you were years ago?
Does your email marketing consist of a monthly newsletter that few people actually read?
Most nonprofits are using email to reach out, inform and solicit their supporters in some manner. However, many nonprofits are not fully utilizing the medium to maximize their results. If you feel your email marketing could use a little help or want to take it to the next level, this webinar is exactly what you need.
In this jam-packed webinar we will highlight a number of successful tactics and strategies you can start using immediately to increase your efforts, including:
- How to build your email list
- How to write subject lines that get emails opened
- The power of storytelling via email
- How to write email content today – it is different than it used to be!
Heller Consulting & Stayclassy's Webinar on Engaging New & Casual DonorsHeller Consulting
Slides from the webinar that Stayclassy and Heller Consulting presented on March 27th, 2014 on how to engage both new and casual donors. Nonprofit organizations can expect to learn about how to more efficiently communicate with donors and how to strategize and plan a year-long engagement calendar for your organization.
Learn how you can use email to increase loyalty, take advantage of cross-sell opportunities, and keep members informed about the status of their accounts.
The Direct Marketing Association projects that email marketing returns $28.50 for each dollar spent – the highest ROI of any other direct response channel. Join Jeanne Jennings, Vice President of Global Strategic Services for Alchemy Worx, to learn how business-to-business organizations are leveraging email to generate and nurture leads, build relationships, help close sales and grow bottom-line revenues.
This fast-paced session will provide real-world examples of inexpensive strategies and tactics you can implement with your own email program. We’ll cover:
• Practical tips for building your own in-house email list
• Ways to more effectively use third-party email lists for lead generation
• Tips for developing an effective email DRIP campaign for lead nurturing
• Building relationships and helping close the sale with email
• Leveraging what’s new in email marketing: video, social sharing, mobile and more
You’ll gain practical tips you can take back, test and implement with your own email program. Learn how Jeanne has helped clients generate:
• A 300% increase in monthly email list growth, thanks to inexpensive but effective optimization of the online sign-up process
• A 220% increase in leads generated, driven by making the most of email snippet and preview pane content
• A 75% increase in online orders, the result of incorporating standards and best practices into existing email creative
Where permitted, Jeanne will share quantitative results as well as the strategic, tactical and creative changes that made them possible.
Best in class email marketing with sap crmStrongView
View this presentation to learn how direct access to customer data stored in SAP CRM can transform the way email communications are created and dramatically increase open, click and conversion rates. StrongMail email experts walk through several “before and after” examples of how integrating CRM data into email communications can change the way email marketing is perceived by your customers and drive increased engagement and revenue.
Back by popular demand, StrongMail hosted the Ultimate Email Marketing Championship at the DMA Annual 2010 in San Francisco. Watch email marketers from Travelocity, Shockwave Games, and Hautelook battle for the title of "Email Marketing Champion"
Email marketers from Mint.com, Turner Sports and The Motley Fool battle each other for the crown of Ultimate Email Champion in this entertaining presentation from StrongMail, presented at the DMA09 Tradeshow in San Diego on October 21, 2009. Learn the latest email marketing best practices and review actual case studies featuring integration of email marketing with social media and video.
Back by popular demand for three years running, StrongMail hosted the Ultimate Email Marketing Championship at the DMA Annual 2011 in Boston. Watch email marketers from Turner, StubHub, HauteLook and Joss & Main.
Monetizing Social Media: Proven Strategies for Driving Revenue and New Custom...StrongView
It’s time to turn all the social media marketing talk into business results. In this presentation, you will see in-depth case studies from multiple brands that have successfully leveraged social referral programs to acquire new customers at a lower cost per acquisition (CPA) than any other channel.
Triggered Email Pre to Post Purchase Emails Shop.orgSilverpop
This presentation was delivered at Shop.org on September, 29 2010 by Loren McDonald, VP, Industry Relations, Silverpop. Topic description: Sophisticated retailers are moving transactional emails beyond the "order process" and generating significant results by deploying "pre- and post-purchase" email streams. These triggered emails often comprise less than 5 percent of email volume, but produce 40 percent or more of email revenue. This session will review "transactional 2.0" email techniques, including cart abandonment, product review requests, order replenishment and more. We will discuss best practices and review the technologies and resources required to implement them.
In this presentation, two Australian Non-Profit Fundraising industry leaders, Shanelle Newton Clapham of Parachute Digital and Ashley Rose of MonDial Fundraising, talk about how charities can get the most out of the using Digital Leads they generate for Regular Giving Donor Acquisition via Telefundraising.
Understand the basic process, best practices and do's and don'ts of email marketing, the importance of mobile-first, top trends, subscriber segmentation, email and blog automation and top email marketing software.
Personalisation silverpop festival of marketingSilverpop
Back in the days of the mom-and-pop shop, you could enter a business and the owner would instantly know who you were and what you liked. As business models changed and more companies started interacting with thousands and then millions of people, marketers couldn't maintain the personal conversations of the past. So they shifted to sending generic messages that could reach the masses. But today's customers expect a more personal touch. Learn why now is the time to start using everything you know about each customer in order to deliver the perfect customer experience.
The DMA reports that email yields a 4,300% return on investment for brands and companies, which could explain why over 183 billion emails are sent everyday, around the world to your customers’ inboxes.
Join us as we take a look at some of the tactics and tools in use in the Marketing Cloud that will make your emails stand out from the pack by being smarter and more relevant to your audience. We’ll also share some real life examples of the Marketing Cloud platform in action and give you a look at what we have in store for email in the Marketing Cloud Roadmap.
Email Marketing 101 – Beyond the Monthly Newsletter4Good.org
How successful are your email marketing campaigns?
Are you still creating emails the same way you were years ago?
Does your email marketing consist of a monthly newsletter that few people actually read?
Most nonprofits are using email to reach out, inform and solicit their supporters in some manner. However, many nonprofits are not fully utilizing the medium to maximize their results. If you feel your email marketing could use a little help or want to take it to the next level, this webinar is exactly what you need.
In this jam-packed webinar we will highlight a number of successful tactics and strategies you can start using immediately to increase your efforts, including:
- How to build your email list
- How to write subject lines that get emails opened
- The power of storytelling via email
- How to write email content today – it is different than it used to be!
Heller Consulting & Stayclassy's Webinar on Engaging New & Casual DonorsHeller Consulting
Slides from the webinar that Stayclassy and Heller Consulting presented on March 27th, 2014 on how to engage both new and casual donors. Nonprofit organizations can expect to learn about how to more efficiently communicate with donors and how to strategize and plan a year-long engagement calendar for your organization.
This session explores the Fundraising Effectiveness Project report commissioned by AFP and the Urban Institute. The dismal news in this report can and should be an eye opener for every nonprofit engaged in fundraising.
We will focus on the root causes of poor retention rates, and offer tips for improvement based on the principles of Dr. Adrian Sargeant and Tom Ahern: two world-renowned authorities on building donor loyalty. Sargeant and Ahern’s principles are based upon years of research conducted in the sector and can be used by any organization, whether you are a one-person shop or a large department. We will show examples of their principles in action. The results can be astounding when put into daily use!
Learning Outcomes:
Be familiar with current research on donor retention and how an increase or decrease can impact your bottom line
Understand how to calculate your donor retention rate
Learn new donor communications techniques in order to improve donor loyalty and retention
Using Engagement Tactics to Drive Event ResultsShana Masterson
A Run Walk Ride Fundraising Council Webinar presented by Cassidy Richards of Charity Dynamics and Shana Masterson of the American Diabetes Association.
Your organization's website is critical to your success. It's the place to tell the world about your mission and motivate visitors to take action—whether it's making a donation or signing up for your services. For many organizations, it's difficult to know where to start. What do you do next with your website and how do you manage it?
What are Simple Development Systems and How Can They Help You?Bloomerang
https://bloomerang.co/resources/webinars/
Pamela Grow will help you discover a road-map to creating sustainable fundraising revenue throughout the year.
So your newsletter sucks. Or your newsletter rocks and your email lists suck. Or your newsletter rocks and your email lists rock, but your open rates and click thru rates are falling.
Here's a presentation to change all of that. Well it's still in your hands but we're here to help.
Make Money with Affiliate Marketing - A Guide For New AffiliatesDanay Escanaverino
Affiliate Marketing 101 is a guide that teaches the basics of Affiliate Marketing and the strategies you can use to start making money as an affiliate today.
This is a presentation I gave at Rocky Mountain Promotional Products Regional Association on networking at events as well as linkedin. The stories and details are delivered live but this is a good overview of the content.
SalesTweets: How to Boost Sales via Smart Chirps
Instructor: Pattie Simone, Founder, WomenCentric.net |@PattieSimone | @BizActivist
Why SalesTweets? Twitter is an amazing promotional tool that can lead to significant brand reach and new sales. National brands and newbies alike have generated buzz and revenue streams through creative chirps, using a range of offers, But how can a time-strapped small business owner tap into Twitter as a sales vehicle? What strategies and campaigns should be pursued? How do you establish manageable processes that provide sensible ROI for your time and/or outside talent investment?
What You’ll Learn: This workshop will cover several SalesTweets success stories of national brands and small entrepreneurs, as well as how to develop winning campaigns. You’ll learn how to plan a campaign and word creative, engaging tweets, why you need to test different kinds of offers & deadlines, and the best way to connect with thought leaders and influencers. Find out why SalesTweets can also positively affect your Search Engine rankings and how to create authentic SalesTweets that resonate with your target markets. We’ll also cover some Twitter campaign management and engagement measurement tools, like Hootsuite and Twaiter.
What Fundraisers Can Do to Stop Falling Retention RatesPursuant
Many nonprofit organizations are losing donors faster than they’re gaining them. In fact, retention rates have decreased 11 percent over the past seven years.
In this webinar, Rachel Muir, Vice President of Fundraising at Pursuant, and Jay Love, Co-Founder and CEO of Bloomerang, explore the root causes of poor retention rates and offer strategies for improvement.
Twitter 201- Taking it to the Next LevelHelpAttack!
Twitter 201, written and presented by Pat Rhoads, Ryan Pangilinan, and Vanessa Swesnik at the 2012 Seattle Social Media Summit (by Center for Nonprofit Success).
Additional resources discovered during the presentation were Storify and Hashtracking.
With 17 weeks left until Giving Tuesday, the time to start planning your End of Year campaign is now. Our fundraising and user experience experts discuss tips, trends, and strategies to jump-start your End of Year planning.
Nonprofits today are faced with unprecedented challenges, and yet we continue to approach board leadership using concepts from thirty years ago. As our organizations enter into new territory, so our boards need to lead differently - yet we continue to put our efforts into getting the structure 'right'. But there is no magical number of board members or committees, or use of Robert's Rules of Order or Consent agendas, that will transform our boards into the strategic thinkers or powerful decision makers they need to be. Instead, structure must be seen as only the foundation - and board behavior and dynamics approached in a new way - to lead effectively into the future.
On Today's Menu: Your Successful Grant Proposal4Good.org
How can you whip up a successful grant proposal? You’ll need just the right proportions of research, planning, drafting, and editing. And don’t forget to garnish with tasty feedback and a dash of good timing!
Foundations and corporate funders are always looking for ways to make good investments in your community. To partner with them, you have to show exactly how you can help make that happen!
Webinar participants will get a special discount on Dalya’s award-winning book, "Writing to Make a Difference: 25 Powerful Techniques to Boost Your Community Impact."
Who should attend: This webinar is ideal for: nonprofit directors, staff, board, volunteers, and consultants who help raise money from foundations and corporations; jobseekers are also welcome.
Successfully Outsourcing Your Accounting Function4Good.org
For startup or small nonprofits, hiring the right financial expertise can be challenging. Outsourcing to a qualified firm allows you to focus your efforts on mission and fund raising, can strengthen internal controls and often results in significant improvements in your overall financial management and reporting. The keys to success are to clarify your expectations for outsourcing and identify the right outsourcing partner with whom your organization can build a collaborative relationship.
Inbound Marketing & Millennial Donors: A Perfect Marriage4Good.org
The Millennial Generation does not want direct mail from your nonprofit, nor do they want generic communications. To get to these early donors, 84% of which donate or want to donate online, you'll need to earn it through transformative content that effectively tells the story of your cause.
In this webinar learn how to utilize inbound marketing techniques to attract Millennial donors who live on their smartphones, and to how incentivize their giving to your fundraising efforts.
Building your brand – A practical guide for nonprofit organizations4Good.org
This "brand 101″ session is designed to help nonprofit leadership and board members understand the basic concepts around developing and maintaining a strong brand.
Many entrepreneurs – social, triple bottom line or otherwise – do not avail themselves of all potential capital sources when seeking funding to grow or scale, limiting prospects to cash flow their initiatives. This seminar explores a range of options for funding: external in the marketplace, internal within an organization, new ideas and classics not to overlook.
Most nonprofits involve volunteers in program areas and administrative areas. You might not be aware, however, of the many ways you can involve volunteers in your fundraising activities. This webinar will outline ways you can involve volunteers in fundraising, where to find volunteers, how to recruit them, and how to keep them enthused about your organization.
Could your mission statement describe any of several other organizations that are similar to yours? Do you just haul it out once a year for your annual report and 990? If you’ve been around for many years, you’re clear about your nonprofit’s value to your community, your stakeholders and/or your cause, why bother to revisit your mission statement?
The answers to these questions can make the difference between sustainable success and failure in several ways. Organizations that have a page-long mission statements and think that any effort to review it would be just empty wordsmithing may want to join us for this webinar to see what a rigorously crafted mission statement can do for marketing, fundraising, stakeholder loyalty, strategy, and managing change.
Enter your mission statement in the 4th annual What’s Your Mission? Competition, at http://bit.ly.SyPmission
Takeaways:
Why your mission statement is so important.
Why it’s worth editing your mission statement–and how to do it.
What’s in a good mission statement, and what’s not.
How a good mission statement forms the basis for strategic decisions.
How to measure your performance against your mission statement, and why that’s valuable.
e-Strategy for Your Nonprofit (Cast Your NET, Catch More Fish: Effective Inte...4Good.org
This seminar shows how any nonprofit can develop and execute an Internet strategy to further its mission. We’ll examine how nonprofits are using the Internet, how they’d like to be using the Internet, and how they should be using the Internet (but may be unaware of) – and how to bridge that significant gap easily and quickly. You’ll learn how to drive more traffic to and fundraising through your site. We’ll give specific suggestions on how you can improve your website so it will offer lots for your website visitors to SEE and lots for them to DO.
Key Leadership Factors for Fundraising Success4Good.org
As the CEO of your organization, you are tasked with many things from operations to quality improvement; fundraising is only one of your concerns. But did you know that everything you do affects fundraising? In fact, the most important factor in fundraising success is not the competence of your fundraiser but your own leadership and that of your Board of Trustees. Join Susan Black, CFRE to learn the six key factors for fundraising success that every nonprofit leader needs to know.
Barriers to Change: Understanding Roadblocks to Progress in Organizations and...4Good.org
We all say that we desire change yet, it seems so difficult for it to actually occur. In this webinar, learn more about the barriers to change that keep us from moving forward in our personal, professional and organizational lives.
Nonprofit Blogging Best Practices: Why Your Nonprofit Needs a Blog and How to...4Good.org
Despite the popularity of social media including “micro-blogging” sites like Tumblr and twitter, traditional blogging is still one of the most important tools in your digital marketing arsenal.
Larger nonprofits have been early adopters of blogging, seeing the benefits in increased website traffic, email sign ups and online donations. A consistent, quality blog has been proven to have a direct benefit on marketing and fundraising efforts – so why do so many nonprofits ignore this powerful tool?
The question remains: How can smaller nonprofits get on board with blogging and create a dynamic outlet that grows their supporters and helps them accomplish their goals?
Why are some nonprofits successful at attracting funding while others struggle? How do funders differentiate between the myriad of nonprofits that want their money? How has the process of successfully approaching funders changed? This cutting edge webinar, based on the practical experience of hundreds of successful funding campaigns, examines the fundraising process from the other side of the desk, that of the funders, and illustrates the techniques that work in today’s economic environment, all designed to help you earn Asking Rights™.
Four Great Hormones to Stimulate Well-Being4Good.org
Recent neuroscience research has verified that the well-being that comes from meaningful conversations depends upon four hormones that we have the ability to either stimulate or depress in ourselves and in others. This Webinar will deal with the four and explain their role in personal and interpersonal well-being.
On Today's Menu: Your Successful Grant Proposal4Good.org
How can you whip up a successful grant proposal? You’ll need just the right proportions of research, planning, drafting, and editing. And don’t forget to garnish with tasty feedback and a dash of good timing!
Foundations and corporate funders are always looking for ways to make good investments in your community. To partner with them, you have to show exactly how you can help make that happen!
Webinar participants will get a special discount on Dalya’s award-winning book, “Writing to Make a Difference: 25 Powerful Techniques to Boost Your Community Impact.”
Who should attend: This webinar is ideal for: nonprofit directors, staff, board, volunteers, and consultants who help raise money from foundations and corporations; jobseekers are also welcome.
Mission and Leadership: Work Motivation That Strikes a Chord4Good.org
Most organizations have a formalized mission statement. Too often it is merely posted on a wall in the conference room. Often, employees grow cynical and state that the organization’s mission statement is just that: an empty statement. However, other organizations follow a structured process that allows their managers to lead with integrity while using the core principles of mission-driven organizations.
In this extremely practical presentation, that Dr. Eyal Ronen has never shared in the past, he will describe the practical steps to creating a clear mission, vision, and values for the organization. He will also describe the 4 things every leader must do in order to be effective in accomplishing his or her, and the organization’s mission.
Affordable Special Events Data Tracking and Analysis4Good.org
Special events can be complex and in the process of planning a perfect event, details can be missed. Using data to track the ways in which people participated in the event can help you determine what worked, what didn't work and what people are responding to about your event.
Have You Been Sequestered?—Developing Diverse Sources of Revenue4Good.org
Many nonprofits are excessively dependent upon a single type of revenue. The classic example is the organization which is only funded through government contracts or grants. Others may be totally reliant upon one or two private foundations or local corporations. In this webinar, volunteer leaders, agency CEO's and chief development officers will learn the value of diversifying the sources of revenue so as to enhance financial sustainability.
Practical Strategies for Writing the Annual Appeal4Good.org
Writing a fundraising appeal is hard work. What’s effective for one organization may not work for another one. We’ll discuss ways to reduce the aggravation and to increase the chances of your letters bringing in more money.
Think of this workshop as a treasure trove of ideas and examples to help you when you write your next appeal. To write a successful fundraising appeal, it’s important that you understand donor motivation and donor response.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
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1. The Power of the Welcome Series
Rich Dietz
October 29, 2013
Use Twitter Hashtag #4Glearn
Part
Of:
Sponsored by:
2. Protecting and Preserving the
Institutional Memories of
Nonprofits Since 1993
Part
Of:
www.cjwconsulting.com
(866) 598-0430
info@cjwconsulting.com
Sponsored by:
4. Today’s Speakers
Rich Dietz
President and Founder
Nonprofit R+D
Assisting with chat questions:
Jamie Maloney, 4Good
Part
Of:
Hosting:
Cheri J Weissman, CJW Consulting & Services, Inc.
Sponsored by:
5. The Power of the
Welcome Series
@nonprofitrd
Rich Dietz
www.NonprofitRD.com/FB
Nonprofit R+D
www.NonprofitRD.com/IN
rich@nonprofitrd.com
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6. Our Speaker
Rich Dietz
Founder of Nonprofit R+D - Technology
Training for Nonprofit Professionals
Richard has over 20 years' experience working
in and with a wide variety of nonprofit,
political, and government organizations and
holds a Masters in Social Welfare (MSW) from
UC Berkeley.
You can find Rich on his website
http://www.nonprofitrd.com
or tweeting @nonprofitrd.
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7. Agenda
1. Introduction
2. What is a “welcome series”
3. Why are they important
4. How to create your welcome series
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9. Idea came from Email 101
Email Marketing 101 – Beyond the Monthly Newsletter
(Aug. 2013)
Many comments about the idea
• Questions wanting more info
• Many were not currently doing one
http://nonprofitwebinars.com/past_webinars/emailmarketing-101-beyond-the-monthly-newsletter/
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10. Text Heavy Slides… oh no!
I promise I do not just read the slides
• Boring!
Why text heavy slides
• You don’t have to take notes – the info is there for you later
• You can focus on the “ah-ha” moments
• They will still make sense 6 months from now
I am a teacher, not really a presenter
•
Want you to learn and take action
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11. Best Practices?
• A “best practice” = what works in your org
• Its like a buffet
•
•
•
Try and few things and see if you like them
If it works, go back for more
If not, try something else
• Testing is the key,
– Much easier to do online
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12. Poll 1:
Who is currently using
a welcome series?
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13. 2. What is a
Welcome Series
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14. Def: Welcome Series
A welcome series is:
A series of emails automatically sent to new
subscribers, donors, etc. over the course of weeks or
months that educate them about your organization
and encourage them to become more engaged and
connected.
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15. Types of Welcome Series’
• New Subscriber
• Donor
• Recurring donor
• Event registrants/attendees
• Volunteer
• Thank you –
•
Great way to update all of your supporters and build rapport
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16. Poll 2:
How long does a new
subscriber have to
wait till you engage?
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17. 3. Why is a
Welcome Series
Important
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18. How long is the wait?
How long does a new subscriber (or donor) have to
wait to hear from you?
• Hours, days, weeks?
Their excitement is high right now
• They are saying “I want more”
• Need to follow up right away
Many discussions on this topic use a dating analogy
• Pretty appropriate actually
Its all about ….
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19. Engagement is the goal
Just like a real relationship
• You need to strike up a conversation
• Get to know each other
• Build a relationship
Will you marry me?
•
Would you ask that on a first date? Then why ask for a donation so
soon?
Very unlikely to “get married” on first date
• Also unlikely to get donation on first visit to website
• Or other big commitments (volunteer, event registration, etc.)
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20. Build the relationship first
Welcome series can help do this
• Taking longer is more natural
The 7 Touches
• Marketing principle – need up to 7
touches before someone feels
comfortable to make a big decision
(purchase, donate, etc.)
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21. Get more attention and action
Avg. nonprofit emails
• 13% open rates
• 2.1% click-through rates (Blackbaud)
Welcome series emails
• 4x more opens
• 5x more clicks (Experian Marketing Services)
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22. Donor Loyalty
Definition:
“the ongoing process of engaging with your
donors so that they contribute with donations
and time to your organization over the long
term”.
Also called – donor retention, donor engagement, donor cultivation
Key is to think about the “lifetime value” of your
donors
• And then build relationships with those donors
• Maximizing lifetime value is something you do FOR and
WITH your donors
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23. Why focus on Donor Loyalty
Nonprofits currently lose 60% of donors year over year
• 100 donors turns into 1 donor in as short as 5 years!
10% decrease in attrition = 200% increase in lifetime
value of donors (Sargeant and Jay 2004)
Easy way to increase donor loyalty –
Welcome Series
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24. Donor Attrition
There are many reasons for donor attrition
• Search “donor attrition reasons”
Three reasons that a welcome series can
address
• Organization did not keep in touch
• Organization did not let them know how
funds were used
• Donor did not feel connected to org
(engagement)
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25. 4. How to Create
Your Welcome Series
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26. This sounds hard
It’s not rocket science, but does take time and effort
But, its “leveraged time”
• Do the work once and it pays off for
months / years
• I like that kind of work
Example – My eNews signup
• www.nonprofitrd.com/of101
• Still cranking out emails every day
without me touching it
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27. Check out what others are doing
Go sign up for other orgs email lists
•
Both in and outside your focus area
Don’t just copy what they do!
• Be unique, put your own voice and spin on it
What works / does not work
How can you improve?
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28. Automation is the key
The welcome series can be automated
Using your email broadcast provider
• Constant Contact, MailChimp, etc.
• Not Vertical Response
• Make sure they can do “Autoresponders”
Check your providers help files
• Technical how to is beyond this webinar
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29. Overall Tips – Don’t Do
Don’t ask for money too soon
• Thanks… now gimme more money!
Don’t bore them to death
• Need to engage and get them to want to learn more
• No annual reports…. zzzzzzzzzzz
Don’t send them your regular emails (yet)
• Monthly newsletter, fundraising appeals, etc.
• May be too much, too soon
• Not ready for all the detail or strong asks
• Add them back into your main email list later
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30. Overall Tips - Do
Be real, conversational, friendly, passionate
• Not the time for a college term paper
• Emails should come from individuals (Exec. Dir., staff, etc.)
Make them feel part of the community
• Maslow’s Hierarchy
Tell Stories
• Easiest way to show impact, success and why you do what you do
• Watch the Email 101 – Beyond the Monthly Newsletter webinar
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31. Overall Tips - Do
Use photos and video
• More interesting, more likely to be shared (5-10x more)
• Photo of person writing email – personal connection
Ask for small favors (engage)
• Follow, Like, petition, survey, tell a friend, etc.
Multiple emails in series
• How many? Depends.
• 3-5 to start, can always add more as you have time
• Test, Test, Test
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32. Overall Tips
Timing of emails
• Avg. seems to be 1 email per week
• However, we have found some sooner seems to work well
• Day 1, 3, 5 and then 1 per week
Don’t fear the unsubscribe
• Probably not going to be supporters anyways
• May not even happen
• Case study – High vs. Low Frequency Emails
• High Frequency Emails had:
• 23% more money
• 31% less unsubscribes
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33. Type of Emails
(Ideas to try… remember testing?)
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34. Types of Emails (Mandatory)
Welcome / Thank You / What to Expect
• THE most critical email of the whole series
• Will they stay or unsubscribe? Why should they stay?
• Add in a fun surprise – video, contest, etc.
Tour / Where to Start
• Help newcomers feel welcome
• Highlight your top content and where to go from here
• Information, resources, upcoming events, who to contact
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35. Types of emails (Mandatory)
Impact / The Why
• More than just your mission statement (that’s boring)
• What difference have you made in the community?
• Why do you do what you do?
• Email 101 has more on storytelling, impact, the Why
Success Stories
• It’s what they want (74% of donors requested)
• Best way to show impact and the Why
• Multi-part stories across emails (The Cliffhanger)
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36. Types of Emails
Thank You’s
• From the organization
• From clients, recipients, constituents, etc.
Survey
• Data you wanted to collect, but did not want to clutter forms
• Need incentive to complete it – contest, matching gift, etc.
Staff spotlight
• Video is good here – more personal connection
• Tell their favorite success story
• Let them be greeter at live events
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37. Types of Emails
Tell a Friend
• Ask them to tell their friends and family about the work you do
• Grow your list and get them to do small favor
• 71% of Millennials said they would do this
Other opportunities to get involved
• Events, volunteer
• Share on social media
• Petition, survey, polls
•Peer-to-peer fundraising
• Small actions can move them up the ladder
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38. Types of Emails
Highlight different programs
• Not just what they are
• Impact, Why, and success stories of each
Hopes and dreams
• What are your amazing plans for the future
• What would the world look like without your org
• How can they help to make it happen
Others?
•
•
Use your imagination, be creative
Let me know what you do so I can sign up!
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39. Test, Measure, Adjust
Best Practices are a start
• A “Best Practice” is what works for YOU and your organization
Testing is the only way to find what works
• The Obama Campaign – tested everything
• Many surprises -- “Hey”
Follow these subscribers
•
•
•
•
How do they engage?
Which emails had the best engagement
Which links had the most click-throughs
Do more of those
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41. Action Steps
Commit to creating (or improving) your welcome series
THIS week.
Sign up for other organizations email lists to see what
they do
Create your welcome series using the examples discussed
Add more to the series over time
Test, measure, adjust
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42. Sign Up for our email list
Get updates
about our upcoming
webinars and get our 5 part
e-course:
NonprofitRD.com/of101
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