This document outlines an agenda for a training on managing IT outsourcing contracts. The training is divided into three sections and covers topics such as contract fundamentals, transition management, stakeholder management, financial management, sourcing, managing service execution, and IT governance. The goal is to provide an overview and practical introduction into managing outsourced operations and contracts, taking a non-theoretical approach to serve as a foundation for anyone involved in outsourcing.

1. Managing IT outsource
contracts
Concepts and training for key personnel who work for service
aggregators and service providers

2. Agenda
• Section 1
• Lesson 1: IT outsource contract
fundamentals
• Lesson 2: Strategic imperatives
• Lesson 3: Transition management
• Section 2
• Lesson 4: Stakeholder management
• Lesson 5: Financial management
• Lesson 6: Sourcing
• Section 3
• Lesson 7: Managing service execution
• IT governance
• Exam

3. What is this
training
about?
• Overview and introduction into the practical
management of outsourcing operations and
contract management
• Practical approach with hints and tips
• Not a theoretical approach aimed at Einstein’s. It
serves as a foundation for anyone involved in
outsourcing and provides a common
understanding and vocabulary
• It is assumed that attendees have a basic
knowledge
of IT process management, e.g.
• CITS
• ITIL Foundation