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- 1. ORGANISED BY: ENDORSEDBY: 18 - 19 April 2005 * JW Marriott Hotel Kuala Lumpur, Malaysia MAXIMIZING RETURNS AND GAINING COMPETITIVE ADVANTAGE THROUGH x Establishing the outsourcing scope and what IT Services to outsource according to your organisation’s needs x Key success factors of IT Outsourcing x When to outsource and when not to outsource - Drawing a line between outsourcing and insourcing x How to derive the maximum value from IT Outsourcing x Criteria in selecting the right outsource partner or provider x Developing the outsourcing contract that is beneficial to all parties x Guidelines to ensure a balanced Service Level Agreement x Case Study: An organisation’s story of a successful IT Outsourcing project x Key Performance Indicator (KPI) to measure the performance of the IT Outsourcing project x Strategic management of Intellectual Property (IP) issues in IT Outsourcing x Outsourcing IT Business Continuity and Disaster Recovery x Technology & Process Outsourcing within the Creative Content Industry x Latest trends and practices in IT Outsourcing y Zaid Hamzah, Director, South Asia Pacific Microsoft Law & Corporate Affairs y Wendy Chua, Director Magnus Management Consultants y T. Kuhanandan, Managing Partner Badri Kuhan Yeoh & Ghandi, IP/IT, Corporate And Commercial Attorneys y Supriyo Sircar, Vice President - Business Development Scandent Group y Sidek Jamil, Director of Information Technology and Electronic Records Management National Archives of Malaysia y See Toh Hon Chew, VP, Head of Solutions Development and Fares Abacus International y Rodney Lee Y N, Sales Director eCop.net Surveillance y Rajat Sharma, Business Development Manager Perot Systems TSI y Hon Mun Wah, Deputy Chief Executive Officer MCA I.T. Resource Centre y Gerry Pillai, Group Managing Partner iContent Group of Companies Malaysia y David Wong, Chief Executive Officer SnT Global y David Len, Partner Abdul Raman Saad & Associates y Andy Yau, Chief Executive Officer Computer Recovery Centre y Andre Isaak, Managing Director BrainConnect HEAR THE LATEST UPDATES AND BEST PRACTICES FROM EXPERIENCED PRACTITIONERS AND EXPERTS: Key Issues to be Addressed: G K N MABUNGAN OMPUTER ASIONAL ALAYSIA(175039-M) M N C CALAYSIAN ATIONAL OMPUTER ONFEDERATION Special discount of 10% to members of MNCC OFFICIAL PUBLICATION:
- 2. MAXIMISE THE BENEFITS FORENQUIRIES AND REGISTRATION: Fax (603) 2070 3369 or Call (603) 2070 3299 DAY ONE: 18 APRIL 2005, MONDAY 8.00 REGISTRATION AND MORNING COFFEE 9.00 CHAIRPERSON’S OPENING REMARKS Hon Mun Wah Deputy Chief Executive Officer MCA I.T. Resource Centre 9.15 ESTABLISHING THE OUTSOURCING SCOPE AND WHAT I.T. SERVICES TO OUTSOURCE ACCORDING TOYOUR ORGANISATION’S NEEDS q Establishing the scope of IT outsourcing for your company or department according to its mission statement as well as business and operating strategy q Developing a detailed outsourcing map in line with the IT strategies, functions and services required q Examining the possible risks that follows every outsourcing decision q Tips on avoiding outsourcing pitfalls Wendy Chua Director Magnus Management Consultants 10.10 MORNING REFRESHMENT 10.30 WHEN TO OUTSOURCE AND WHEN NOT TO OUTSOURCE - DRAWING A LINE BETWEEN OUTSOURCING AND INSOURCING q How to avoid from getting into the dark side of outsourcing q Drawing a line between outsourcing and insourcing - determining the work scope that should not be outsourced q Developing an internal IT strategy to drive the outsourcing project forward q Balancing outsourcing support for in-house activities Supriyo Sircar Vice President - Business Development Scandent Group 11.20 CRITERIA IN SELECTING THE RIGHT OUTSOURCE PARTNER OR PROVIDER q Evaluating competencies, capabilities and suitability of the outsourcing provider q Qualifying the vendors according to their knowledge, experience, services, support and staff efficiency q Important checklist that will help you avoid from selecting the wrong provider and facing unnecessary consequences q Presetting support requirements for mission critical applications q Managing a selection process to produce the desired outcome Rajat Sharma Business Development Manager Perot Systems TSI 12.20 LUNCH 2.00 STRATEGIC MANAGEMENT OF INTELLECTUAL PROPERTY (IP) ISSUES IN I.T. OUTSOURCING q Why IP issues needs to be managed strategically in IT Outsourcing q Managing the IP eco-system in IT Outsourcing - creation, protection, management & exploitation of IP q Managing intellectual capital to drive business value q Managing IP risks and challenges in IT Outsourcing q Case Studies Zaid Hamzah Director South Asia Pacific Microsoft Law & Corporate Affairs 3.00 LEGAL ISSUES IN I.T. OUTSOURCING CONTRACTS: A PRACTICAL VIEW WITH COMMERCIAL AND TECHNICAL INPUTS q Commercial issues q Malaysian IT environment q Technical issues q Types of IT contract q Form and substance of IT Outsourcing contract q Legal issues in IT Outsourcing q Overall strategy David Len Partner Abdul Raman Saad & Associates 3.50 AFTERNOON REFRESHMENT 4.10 GUIDELINES TO ENSURE A BALANCED SERVICE LEVEL AGREEMENT q Reviewing contractual obligations and documentation considerations q Defining roles and responsibilities within the outsourcing structure
- 3. FROM I.T. OUTSOURCING FORENQUIRIES AND REGISTRATION: Fax (603) 2070 3369 or Call (603) 2070 3299 q Addressing key issues and concerns in the outsourcing relationship q Payment Issues - Establishing an effective costing methodology and escalation provisions q Structuring rewards, penalty, indemnities and limitations clauses for failure of delivering services q Planning exit measures in the event of termination of the SLA T. Kuhanandan Managing Partner Badri KuhanYeoh & Ghandi IP/IT, Corporate And Commercial Attorneys 5.00 END OF DAY ONE 8.30 MORNING COFFEE 9.00 CHAIRPERSON’S OPENING REMARKS Hon Mun Wah Deputy Chief Executive Officer MCA I.T. Resource Centre 9.10 HOW TO DERIVE THE MAXIMUM VALUE FROM I.T. OUTSOURCING q Defining the value of the IT function in the organisation prior to the outsourcing decision to establish strong outsourcing objectives q Critical factors to ensure proper control of the outsourcing project q Best practices in managing the outsourcing project q Integrating internal support and providers expertise to secure the stability and reliability of the outsource system q Determining that the proper IT infrastructure is in place Sidek Jamil Director of Information Technology and Electronic Records Management National Archives of Malaysia 10.00 MORNING REFRESHMENT 10.20 OUTSOURCING - AN ABACUS PERSPECTIVE q Business needs - what drove Abacus towards outsourcing q Scope - deciding what to outsource q Partner selection - difference between success and failure q Enrolment - getting the staff on board q Execution - where we succeeded and where we did not q Lessons - Do’s and Don’ts See Toh Hon Chew VP, Head of Solutions Development and Fares Abacus International 11.10 A SUCCESSFUL E-FULFILLMENT BPO PROJECT- ‘NEC INFRONTIA ASIA PACIFIC’ q Developing a case for BPO (Business Process Outsourcing) based on the organisation’s business requirements and IT functions q Bringing in the right outsource provider q Driving the outsourcing project forward with dynamic teamwork between the in-house team and the service provider q Transforming relationship from vendor - customer approach to long term partnership approach q Lessons learnt from the outsourcing project - learning from past mistakes David Wong Chief Executive Officer SnT Global 12.00 TRENDS AND PRACTICES IN I.T. OUTSOURCING q Why should I be Outsourcing q Which area should I be outsourcing q When should I be outsourcing q Whom should I outsource to q Is outsourcing really cost saving Rodney LeeY N Sales Director eCop.net Surveillance 1.00 LUNCH 2.20 KEY PERFORMANCE INDICATOR (KPI) TO MEASURE THE PERFORMANCE OF THE I.T. OUTSOURCING PROJECT q Setting the parameters for performance measurement of the outsourcing project q Using KPIs to monitor and measure the quality of the outsource service q Selecting and defining the appropriate KPI that reflects the organisation’s goal with regards to IT functions q Setting targets for the KPI DAY TWO: 19 APRIL 2005, TUESDAY CASE STUDY
- 4. KEY BENEFITS OFATTENDING q Measuring cost and quality of service provided q Using KPI to drive the outsourcing project forward Andre Isaak Managing Director BrainConnect 3.10 OUTSOURCING BUSINESS CONTINUITY AND DISASTER RECOVERY q How much risk do you take? q Designing a customised disaster recovery and availability strategy q Consideration for outsourcing: Cost Versus Risks AndyYau Chief Executive Officer Computer Recovery Centre 4.00 AFTERNOON REFRESHMENT 4.20 TECHNOLOGY & PROCESS OUTSOURCING WITHIN THE CREATIVE CONTENT INDUSTRY - DEFINING A ROADMAP THAT CAN BE APPLIED ACROSS OTHER INDUSTRY SECTORS q IT needs and wants within the Creative Content Industry - overview q Technology & Process Outsourcing (TPO) strategies practiced q How outsourcing providers can meet industry requirements - getting stakeholders involved q Uniqueness of the creative content industry - an understanding of the potential q Defining a suitable TPO roadmap Gerry Pillai Group Managing Partner iContent Group of Companies Malaysia 5.10 END OF CONFERENCE DEVELOP a platform to successfully implement IT outsourcing across the various stages throughout your organisation GET the latest updates on legal and regulatory issues governing IT outsourcing projects and the responsibilities of the parties involved IDENTIFY key strategies that can be implemented to ensure data and information security in IT outsourcing IDENTIFY new developments and best practices for successful implementation of the IT outsourcing project LEARN how to maximise value from your IT outsourcing activities FIND out how to encourage management and staff buy-in of the outsource system DEVELOP a sound outsourcing budget to minimise financial burden and maximise cost effectiveness ENHANCE job performances through successful integration of IT outsourcing activities with other business processes best practices HEAR case studies from companies that have successfully implemented IT outsourcing GRASP this unique opportunity to network with IT counterparts from across the different industries and learn from IT experts 3 Chief Information Officers 3 Chief Technology Officers 3 Heads, IT Outsourcing 3 General Managers, Managed Services 3 IT Managers 3 MIS Manager 3 Corporate Legal Counsel 3 Contract Managers 3 IT and Business ConsultantsFOR ENQUIRIES AND REGISTRATION: Fax (603) 2070 3369 or Call (603) 2070 3299 WHO SHOULD ATTEND For enquiries Tel: (603) 2070 3299 or Fax : (603) 2070 3369 SPONSORSHIP & EXHIBITION OPPORTUNITIES This high profile event provides your company with the unique opportunity to capture the interest and influence the decisions of a highly targeted audience. Capitalise on this ideal platform to market your services and form strategic relationships through networking. Sponsorship and Exhibition options include: x Luncheon x Cocktail Reception x Documentation x Table-top Display x Promotional Materials
- 5. STRATEGIC I.T. OUTSOURCING FORCOMPETITIVE ADVANTAGE AND INCREASED PROFITABILITY x Some outsourcing projects fail when companies lose control over the outsourced processes. Sidek Jamil, Director of Information Technology and Electronic Records Management of National Archives of Malaysia will share his experience on how to establish realistic benchmark and control before outsourcing. x Protection of Intellectual Property (IP) is always important when outsourcing, and can be the deciding factor of whether to outsource or not. Zaid Hamzah, Director - South Asia Pacific of Microsoft Law & Corporate Affairs will share his experience with you on what are the common pitfalls to look out for and the protection available to your company to preserve your IP rights when outsourcing. x Learn from the experiences of David Wong, Chief Executive Officer of SnT Global and See Toh Hon Chew, VP, Head of Solutions Development and Fares of Abacus International as they share with you 2 different case studies on how to create a roadmap to outsource IT activities from the early stages of pre-outsourcing, selecting a partner to maintaining and reviewing the performance of the supplier. x IT outsourcing brings about unique legal challenges, considerations, and risks for everything from contracting for the implementation, operation and maintenance of complex information technology activities. Our experienced legal professionals, David Len, Partner of Abdul Raman Saad & Associates and T. Kuhanandan, Managing Partner of Badri Kuhan Yeoh & Gandhi will help you develop an outsourcing contract that addresses the interest of all parties for the different stages as well as share alternatives and mechanisms for resolving legal disputes between the customer and supplier. You will also gain important tips and strategies from our distinguished panel of speakers and experts from Computer Recovery Centre, eCop.net Surveillance, iContent Group of Companies, Magnus Management Consultants, Perot Systems TSI, and Scandent Group. Through their in-depth presentations, you will leave this Conference armed with strategies that will increase your success rate by incorporating your organisation’s needs to your IT departments functionality to develop the outsourcing scope. Also find out the latest trends and technology developments to push your organisation into the next level in outsourcing. Packed with information and updates, this Conference will give you a wide spectrum of the issues of IT Outsourcing. Whether you are planning to outsource your IT activities or have already started the implementation stage, this Conference will provide you with all the necessary information and tips. In today’s growing business competitiveness, companies are challenged to operate with greater competency and improved efficiency. As a result, companies and businesses today are moving towards strategic outsourcing for a number of business processes as an option to achieve higher cost efficiencies. Among the growing trends is outsourcing of key IT activities. IT outsourcing is not a new practice amongst companies in Malaysia and there is no doubt of its benefits. With careful planning and proper implementation, outsourcing of IT activities can improve efficiency, reduce cost, increase productivity and enhance value creation. However, outsourcing process is not without challenges. Companies embarking in IT Outsourcing may find themselves faced with the problem of finding the ‘right’ outsource provider. Another common pitfall is achieving a common agreement with your service provider as well as the danger of losing control of your company’s valuable business information. The Asia Business Forum is pleased to bring you this 2-Day Conference on Strategic IT Outsourcing. Throughout this 2-Day Conference, we will address the challenges that you may encounter when outsourcing IT as well as provide you with solutions to solve these issues. Our panel of speakers will discuss strategies for IT Outsourcing to help increase value and improve business performance as well as latest updates in technology. SOME KEY HIGHLIGHTS INCLUDE: REGISTER YOURSELF AND YOUR TEAM TODAY & ENJOY OUR EARLY BIRD FEE AS WELL AS GROUP DISCOUNT!! Call us at (603) 2070 3299 or fax your registration to (603) 2070 3369. Email your enquiries to haryani@abf-asia.com
- 6. REGISTRATION FORM Your investmentfor attending this Conference is: The fee includes lunch, refreshments and conference documentation. Group Discount: Enjoy a group discount of 10% for 3 or more delegates registered at the same time from the same organisation and of the same billing source. PAYMENT METHODS:- Please cross cheque or bank draft made payable to ASIA BUSINESS FORUM SDN BHD and mail your payment together with this registration to Suite 20.05, Level 20, Wisma Goldhill, 67 Jalan Raja Chulan 50200 Kuala Lumpur, Malaysia. Enclosed is our cheque/draft for RM ____________________ Credit Card (AMEX ONLY) Please debit my Amex Card Number: Card Holder’s Name __________________________________ Signature __________________Expiry Date_______/_______ Important Notice: Payment is required with registration and must be received prior to the conference to guarantee your place. Walk-in delegates with payment will only be admitted on the basis of space availability at the conference and with immediate full payment. CANCELLATIONS & TRANSFERS If you are unable to attend, a substitute delegate is welcome at no extra charge. Please provide the name and the title of the substitute delegate at least 2 days prior to the Conference. A full refund less 10% administrative charge will be made for cancellation received in writing by 29 March 2005. A complete set of conference documentation and a 50% refund will be given for cancellation received by 7 April 2005. Regrettably, no refund can be made for cancellation received after 7 April 2005 A complete set of documentation will however be sent to you. The organiser reserves the right to make any amendments and/or changes to the the programme, venue, speaker replacements and/or topics if warranted by circumstances beyond its control. Early Bird Fee (If payment & registration are received by 18 March 2005) Conference Only RM2,795 RM2,995 5 EASYWAYSTO REGISTER TELEPHONE: (603) 2070 3299 FAX: complete and send this registration form to : (603) 2070 3369 MAIL: this completed form together with payment to: Asia Business Forum Sdn Bhd Suite 20.05, Level 20, Wisma Goldhill, 67 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia @ EMAIL: nadeeka@abf-asia.com WEB: http://www.abf-asia.com STRATEGIC I.T. OUTSOURCING 18 - 19 April 2005 JW Marriott Hotel Kuala Lumpur, Malaysia Yes! Please register the following delegate(s) for this Event (Please photocopy for more delegates) I am unable to attend but please put me on your mailing list I claim 10% discount as a member of MNCC Membership no.______________(please fax us your membership card) Name:(Dr/Mr/Mrs/Ms):_____________________________ Job Title:_______________________________________ Email: _________________________________________ Approving Manager:______________________________ Job Title:_______________________________________ Email: _________________________________________ Company:______________________________________ Address:_______________________________________ ________________________________________________________________ Tel:____________________Fax:_____________________ Booking Contact:_________________________________ Email: _________________________________________ Nature of Business:_______________________________ Company Web site:_______________________________ CONFERENCEVENUE & ACCOMMODATION INFORMATION JW Marriott Hotel Kuala Lumpur, Malaysia 183 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia Tel:(603) 2715 9000 Fax:(603) 2715 7012 Attn: Room Reservation Department For reservations, please make your bookings directly with the hotel.To enjoy the special room rates, please quote Asia Business Forum’s Conference on “Strategic IT Outsourcing”. Hotel bills are to be settled by delegates directly with the hotel. Hotel reservations and travel arrangements are the responsibilities of the registrant. Please note that rooms are available on a first-come-first-served basis. INCORRECT MAILING INFORMATION It is possible that you may receive multiple mailings of this event or incorrect company details on the labels, for which we apologise. If this happens, please let us know so that we can update our database immediately.If you do not wish to have your name on our mailing list, please let us know and we will remove it from our listing. Copyright @ January 2005 FEE RECEIVED ADMISSION FORM SENT 9321M/PL/SC A B C D E F G H I J K L M N O P Q R S T U V W X Y Z EQ FOR OFFICIAL USEIMPORTANT NOTICE: Due to the provisions of the DIRECT SALES ACT 1993, the registration form herein shall only be used by body corporate. Since Asia Business Forum Sdn Bhd is unable to accept registration by mail from any individual, all individuals and applicants who are not body corporate and who wish to attend are requested to register themselves at Suite 20.05, Level 20, Wisma Goldhill, 67 Jalan Raja Chulan 50200 Kuala Lumpur, Malaysia or call (603) 2070 3299 for registration procedure. Regular Fee (Payment after 18 March 2005)