This document discusses learning, training and development (LTD) programs in corporations. It provides an agenda that covers key indicators of LTD, LTD responsibilities and objectives, common LTD activities, evaluating different LTD programs, and information about the authors. The document analyzes two key indicators used to measure LTD programs: resource indicators related to commitment, involvement, influences and investment; and performance indicators related to complexity, efficiency and quality. It also lists and compares the most common types of LTD programs offered by small, mid-sized and large corporations. Finally, it provides frameworks for evaluating different LTD programs based on factors like frequency and level of evaluation.

1. Excellence through Culture, Talent, and Change
Managing Corporate
Learning, Training and Development
by Dr. Hora Tjitra & Teams

2. Excellence through Culture, Talent and Change
• Tjitra & associates is a management consultancy founded
by Dr. Tjitra with offices in Hangzhou and Hong Kong.
Our work focuses on the CULTURE, TALENT and CHANGE.
• In the last twelve years, Dr. Tjitra and his team have collected
International project experiences at the global, regional and
national level in the US, Europe and Asia with senior leaders
from over forty countries.
• A team of multilingual psychologist are dedicated to strive for
excellence and provide tailor-made service solutions.
We devote ourselves in ensuring sustainable business results
by understanding the exact needs and situation of our clients.
Learning, Training and Development Management_Version 1.0/2009-09 2

3. Excellence through Culture, Talent and Change
Agenda
1 Key Indicators of Learning, Training and Development (LTD) 4
2 LTD Responsibilities and Objectives 6
3 Learning, Training and Development Activities in Corporates 8
4 Evaluation of Different LTD Programs 12
5 About Us 17
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4. Excellence through Culture, Talent and Change
Key Indicators of LTD
Learning, Training and Development Management_Version 1.0/2009-09 4

5. Excellence through Culture, Talent and Change
Building Commitment for Effective Learning
and Business Driven Performance
Current issues and challenges for
Learning, Training and Development
(LTD) professionals:
• Budgets are declining
• Expectations are rising
• Time for training and learning
is diminishing
• Competitive pressure is increasing
• and Everyone wants it faster !!!
Benchmarking practices gives a promising approach to
optimize the cost, enhance the benefits and generate new solutions.
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6. Excellence through Culture, Talent and Change
Two Key Indicators in Corporate LTD Practice
Sales
Learning, Training and Development
Training administration
Performance Indicator
Employees
Comparative Clusters
Training Demonstrating
Needs Beyond the value
design and Complexity
assessment “training” contribution
delivery
Building commitment to learning Efficiency
Capacity
Resource Indicator Quality
Investment
Commitment Involvement Influences Investment
The Resource Indicator show how well an organization provide the right resources and environment for LTD to perform.
The Performance Indicator indicates the complexity of the LTD activities in an organization as well as its efficiency and
control mechanism.
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7. Excellence through Culture, Talent and Change
Responsibilities &
Objectives
Learning, Training and Development Management_Version 1.0/2009-09 7

8. Excellence through Culture, Talent and Change
The Top 5 LTD Responsibilities and Objectives
Overall LTD Responsibilities and Objectives (rank) Small Mid Corp. Level
1 Developing high-potential employees 2 1 1 Business / Employee
2 Providing employee performance enhancement solution 1 2 5 Performance
3 Meeting future skill requirement of the organization 4 3 3 Skills
Supporting changes in the organization structure / business
4 2 5 2 Business
environment and strategy
5 Attracting and retaining key staff to the organization 4 4 10 Employee
6 Addressing skill shortage and fulfilling knowledge gap 8 5 6 Skills
Meeting the customer requirements and the government /
6 4 8 8 Business
professional regulations
Involving in strategy formulation and ensuring the
8 9 7 4 Business
achievement of long-term business performance
9 Increasing staff satisfaction towards the organization 10 8 x Employee
9 Consolidating learning results in workplace application 7 x 9 Performance
Learning, Training and Development Management_Version 1.0/2009-09 8

9. Excellence through Culture, Talent and Change
LTD Activities in
Corporate Practice
Learning, Training and Development Management_Version 1.0/2009-09 9

10. Excellence through Culture, Talent and Change
The most often LTD service portfolios on program
Small (N=12) Mid-Sized (N=10) Corporate (N=5)
LTD Programs
(number of companies)
Cases No Offer Zero Unknown Cases No Offer Zero Unknown Cases No Offer Zero Unknown
Training
• Product training 6 5 0 1 9 0 5 1 5 0 2 0
• Non-product training 8 4 0 0 6 3 0 1 5 0 0 0
• Language training 7 5 0 0 10 0 0 0 4 1 1 0
• IT training 8 4 3 0 7 2 0 1 3 2 1 0
• Functional training 7 5 0 0 10 0 0 0 5 0 0 0
• Soft skill training 8 4 1 0 8 1 0 1 4 0 0 1
• Induction training 8 3 6 1 8 2 5 0 4 1 0 0
• Overseas Training 5 7 1 0 6 3 0 1 2 2 0 1
Development
• Leadership Development (Top) 4 8 0 0 4 4 0 2 1 4 0 0
• Leadership Development (Mid) 7 5 1 0 6 4 1 0 3 2 0 0
• Leadership Development (Early) 5 7 0 0 3 6 0 1 2 3 0 0
• Team Outing / Building 4 8 0 0 3 7 0 0 2 3 0 0
Education
• Professional certification 5 7 0 0 9 1 0 0 1 4 0 0
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11. Excellence through Culture, Talent and Change
Service portfolios offering by less than 10 companies
Cluster
LTD Programs Zero Unknown
Min Median Max
(number of companies and program budget) Budget budget
Small Mid Corp
Development
• Mentor / Mentee (Internal coaching) 2 2 1 2 1,000 7,500 14,000 1
• Executive (external) coaching 2 4 1 0 10,000 63,500 100,000 2
Education
• Further education (MBA, PhD, etc.) 2 5 2 0 9,300 200,000 365,500 2
Alternative Learning
• e-Learning / e-Training 0 5 1 2 4,000 10,000 50,000 1
• Peer Learning and others 1 3 0 0 5.000 50.000 147.000 1
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12. Excellence through Culture, Talent and Change
Compare LTD activities management in different corporates
Possible categories of LTD activities:
- Product training
- Non-product (technical) training Sample result of comparison:
- Language training - Percentage
- Expenditure / person & day
- IT training
- Person per event
- Management and functional training - Days per event
- Soft skill training - etc.
- Induction training
- Oversea training
- Leadership development (top level)
- Leadership development (mid level)
- Leadership development (early career)
- Team outing / Team building
- Professional certification
- etc.
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13. Excellence through Culture, Talent and Change
Evaluation of
LTD Programs
Learning, Training and Development Management_Version 1.0/2009-09 13

14. Excellence through Culture, Talent and Change
Evaluation Service Portfolios - General (N = 27)
L4 L3 L2 L1
LTD Programs N
% F % F % F % F
Training
• Product training 23 5 3 26 5 39 5 30 5
• Non-product training 19 5 5 47 5 26 3 16 4
• Language training 22 4 4 32 5 50 4 14 3
• IT training 18 6 4 33 5 44 3 17 4
• Functional training 22 13 3.5 48 5 26 5 13 3
• Soft skill training 20 15 3 40 4 25 4 20 5
• Induction training 19 5 5 37 5 37 5 21 5
• Overseas Training 12 7 4 36 5 36 4 21 4
Development
• Leadership Development (Top) 9 - - 44 3.5 33 5 23 3
• Leadership Development (Mid) 14 14 3 50 4 29 4 7 5
• Leadership Development (Early) 10 10 60 3.5 30 5 - -
• Mentor / Mentee (Internal coaching) 5 - - 80 3 20 4 - -
Remarks:
• Executive (external) coaching 4 - - 75 3 - - 25 3
9 - - 22 2.5 22 3.5 56 5 Non Product training:
• Team Outing / Building
L5 (1 case, seldom)
Education
F (Frequency):
• Professional certification 13 8 5 23 3 54 4 15 2
1: Never;
• Further education (MBA, PhD, etc.) 5 - - 40 2 40 2 20 5 2: Seldom;
3: Sometimes;
Alternative Learning
4: Often;
• e-Learning / e-Training 5 20 2 20 2 40 2 20 2 5: Always.
• Peer Learning 3 - - 33 5 33 3 33 3
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15. Excellence through Culture, Talent and Change
Evaluation Service Portfolios - Corporate and Mid-Sized
L4 L3 L2 L1
LTD Programs N
% F % F % F % F
Training - Corporate (N=5)
• Product training 4 - - - - 75 5 25 5
• Non-product training 5 - - 20 4 60 4 - -
• Language training 4 - - - - 100 4 - -
• IT training 3 - - - - 67 4.5 33 5
• Functional training 5 20 4 60 4 20 4 - -
• Soft skill training 4 25 4 25 5 20 4 - -
• Induction training 5 - - 20 4 60 5 20 5
• Overseas Training 2 - - 100 5 - - - -
Training - Mid-Sized (N=10)
• Product training 9 11 3 45 3.5 33 4 11 3
• Non-product training 6 17 5 33 2.5 33 3 17 3 Remarks:
• Language training 9 11 4 33 5 45 3 11 5
Non Product training:
7 14 4 43 3 29 3.5 14 2 L5 (1 case, seldom)
• IT training
• Functional training 9 24 3 33 3 33 5 11 5 F (Frequency):
1: Never;
• Soft skill training 8 25 2 25 4 25 3.5 25 5 2: Seldom;
3: Sometimes;
• Induction training 5 20 5 40 4.5 20 5 20 3
4: Often;
• Overseas Training 7 - - 43 4.5 43 3 14 3 5: Always.
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16. Excellence through Culture, Talent and Change
Evaluation Service Portfolios - Midsize+ (N = 15)
L4 L3 L2 L1
LTD Programs N
% F % F % F % F
Development
• Leadership Development (Top) 5 - - 40 3 20 5 40 3.5
• Leadership Development (Mid) 9 22 3 45 3 33 4 - -
• Leadership Development (Early) 6 16 - 67 3 17 5 - -
• Mentor / Mentee (Internal coaching) 2 - - 50 3 50 - - -
• Executive (external) coaching 2 - - 100 2 - - - -
• Team Outing / Building 5 - - 40 2.5 40 3.5 20 5
Education
Remarks:
• Professional certification 8 12 5 25 3 38 3 25 2 Development, education and
alternative learning: N=15
• Further education (MBA, PhD, etc.) 3 - - 33 1 67 2.5 - - (Corporate and midsize)
F (Frequency):
Alternative Learning
1: Never;
2: Seldom;
• e-Learning / e-Training 5 20 2 20 3 40 2.5 20 3 3: Sometimes;
4: Often;
• Peer Learning 2 - - 50 5 - - 50 - 5: Always.
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17. Excellence through Culture, Talent and Change
Evaluation Service Portfolios - Small Enterprises (N = 12)
L4 L3 L2 L1
LTD Programs N
% F % F % F % F
Training
• Product training 10 - - 20 4 30 4.5 50 5
• Non-product training 8 - - 75 5 - - 25 4.5
• Language training 9 - - 45 4 33 5 22 3
• IT training 8 - - 37 5 50 3 13 3
• Functional training 9 24 3 56 4.5 22 4 22 2.5
• Soft skill training 8 - - 62 5 13 3 25 2
• Induction training 5 - - 45 5 33 5 22 3
• Overseas Training 5 20 4 - - 40 5 40 4
Development
• Leadership Development (Top) 4 - - 50 4 50 4 - -
• Leadership Development (Mid) 5 - - 60 3 20 3 20 5
• Leadership Development (Early) 4 - - 50 4.5 50 4.5 - -
• Mentor / Mentee (Internal coaching) 3 - - - - 100 4.5 - -
• Executive (external) coaching 2 - - 50 3 - - 50 3 Remarks:
• Team Outing / Building 4 - - - - - - 100 5
None of the small
Education companies do E-Learning
• Professional certification 5 - - 20 4 80 4.5 - -
F (Frequency):
• Further education (MBA, PhD, etc.) 2 - - 50 3 - - 50 5 1: Never;
2: Seldom;
Alternative Learning
3: Sometimes;
• e-Learning / e-Training 0 - - - - - - - - 4: Often;
5: Always.
• Peer Learning 1 - - - - 100 3 - -
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18. Excellence through Culture, Talent and Change
About Us
Learning, Training and Development Management_Version 1.0/2009-09 18

19. Excellence through Culture, Talent and Change
Consultant Profile - Hora Tjitra, Ph.D.
Professional Background
Dr. Tjitra has performed international management consultancy, training,
assessment, coaching and research in Asia and Europe. His working areas are
focused on intercultural management as well as human resource, organizational
and strategic development.
Prior coming to China, he used to live and work in Germany for fourteen years and
was responsible for the global diversity as well as Asian business and management
development practices of leading HR consulting companies in Germany.
In addition to his consulting works, he held a position as associate professor for
applied psychology at the Zhejiang University (China).
Education and Professional Qualification
Dr.-Phil. in cross-cultural psychology and strategic management from the University
of Regensburg (Germany)
Dipl.-psych. in organizational behavior and HR management from the Technical
University of Braunschweig (Germany)
Certification in Hogan Assessment System (China/US), Strategic Management from
McKinsey&Co (Italy/Germany) and HR Management from INSEAD (Singapore/
France)
Executive Director
and Senior Consultant Language and other qualification
He is fluent in Indonesian, German, English, and can communicate in Chinese and
• Intercultural Qualification, Training is a member of the International Academy for Intercultural Research and
and Consulting International Association for Cross-Cultural Psychology.
• Executive Assessment and Coaching
• Talent Development and Management References / Sample Clients
International project experiences for top and middle management at the global and
• Strategic Change and Organizational national level in over ten countries in Europe and Asia.
Development
SAP, Saint-Gobain, Barco, Ameco Beijing, SCHOTT, Siemens, BASF, DHL, Telkom
Indonesia, etc.
Learning, Training and Development Management_Version 1.0/2009-09 19

20. Excellence through Culture, Talent and Change
Contact Address and Associates
Hong Kong Office: Hangzhou Office:
Success Commercial Building, 6/F, Room A Guangyin Plaza, Suite 812
245 - 251 Hennesy Road, Wanchai 42 Fengqi Road, Hangzhou 310010
HONG KONG P.R. CHINA Contact Person:
Daisy Zheng
245-251 42
6 A Phone +86 571 8763 1203
812
Fax +86 571 8763 1210
Phone +852 2585 8064 Phone +86 571 8763 1203
Email: info@tjitra.com
Fax +852 2802 1803 Fax +86 571 8763 1210
Learning, Training and Development Management_Version 1.0/2009-09 20