The document provides information for managers at ACI including: 1) Details about the upcoming 2013 Employee Engagement Survey from March 11-24 and its importance. 2) A reminder to discuss ACI's 2013 Operating Plan with teams and key talking points. 3) Tips for becoming a more effective resource manager including training staff, aligning with career plans, and providing learning opportunities.

1. THE Manager
Toolkit
the newsletter for ACI management • useful information • tips & tricks
March 2013
CORRECTIONS
to Peer2Peer articles
Side-by-side comparison of
tuition policies
The latest on Business
Process Management
Manager's Checklist
we’re
listening
March 11–24
The 2013 Employee
Engagement Survey
5 things to know about the
Employee Engagement
Survey
3 ways to
tackle failure
9 tips to becoming a
more effective
resource manager
2013 Operating Plan
presentation and leadership
talking points
Global Information Security
at ACI starts with you and your team
P.3
P.5
P.4
P.4
P.6
P.7
P.7
P.7
P.2
Top 10 on Google Wave 2
P.5

2. Page 2
THE ManagerToolkit - March 2013
The purpose of the 2013 Operating Plan presentation is to
give a high-level strategic overview to all ACI employees
and reinforce our mission and core objectives. The
Operating Plan should also serve as a platform to develop
2013 Business Unit (BU) objectives and plans. The talking
points that follow are meant to help you reinforce and
explain key themes in the presentation to your teams.
ACI relies upon our management to understand the
Operating Plan and discuss it with your teams. A link to the
presentation will be posted on the Peer2Peer homepage
next week for all employees to view. Please encourage
your team to review the presentation and ask questions.
Each BU will cascade more detailed BU specific objectives
and strategic plans to their teams during Q2.
Operating Plan Checklist
Review the Operating Plan presentation.
Read and review the Operating Plan Talking Points
below.
Look for more information coming from your BU
leadership.
Discuss the plan with your manager and teams.
Begin thinking about objectives for your team
members—ensure they tie-in with your BU objectives
(and ultimately our four core objectives).
Cascade your BU objectives and strategy to your team.
Leadership talking points
Our Mission and Objectives are the same
• Mission: To be the leading provider of a unified payments
solution.
• Objectives:
1. Achieve substantial growth
2. Foster employee engagement
3. Establish clear recognition as the market and
thought leader
4. Drive customer loyalty
Watershed Year
• Refers to 2013 as an inflection point for ACI.
• The combined result of financial performance,
industry disruption, reorganization and added talent,
the acquisitions of S1 and Distra, and importantly,
the Universal Payments (UP) Platform which is the
combination of Reference Architecture work and the
newly acquired Intellectual Property.
• The recent acquisition of Online Resources (ORCC)
furthers ACI’s opportunity as we expand our reach into
Electronic Bill Pay and Presentment (EBPP) and expand
our leadership in online banking.
• Building on our current strategy, ACI will leverage these
factors to deliver the industry’s most integrated and
flexible end-to-end payments solution to increasingly
satisfied customers.
• This opportunity is unique for ACI. Our ability to
capitalize on this inflection point individually and as One
ACI is what makes this a Watershed Year.
2013 Operating Plan
presentation and
leadership talking points
MEET THE TEAM
Craig Samuelson
Writer & Editor
Katie White
Writer & Editor
Alysha Leach
Writer, Editor & Designer
Kellie Regan
Writer & Editor
Dana Stochl
Writer, Editor & Designer
Click here to submit
questions, comments or
article ideas.
Click here for the
Manager Toolkit archive.
g
g
Click the image
to the right to
view the 2013
Operating Plan
presentation.

3. Page 3
THE ManagerToolkit - March 2013
Reference Architecture (RA) and the
Universal Payments (UP) Platform
• Reference Architecture (RA) is ACI’s technology strategy
• Defining principles are:
• Focus on reliability and performance
• Enable innovation
• Promote efficiency of design through re-uses
• The Universal Payments (UP) Platform accelerates our RA
strategy and is the key to delivering a single platform on
which our products can integrate.
Marketing and Brand positioning: Universal
Payments
• The Marketing team is currently developing a Universal
Payments branding strategy with a new articulation of
our value to the market by enhancing and evolving what
is already in place.
• We will build on Trust by focusing on the needs we solve
for our customers – greater choice, control, flexibility and
peace of mind.
• More information on new messaging to be released
during Q2.
2013 Objective Planning
• BU and employee objectives tie in directly to our four
corporate objectives.
• Communicate this connection to your teams
• Bu objectives will be set by the BU leader and cascaded
through management and teams throughout Q2.
1. The 2013 Employee Engagement Survey will be conducted from Monday, March 11 through Sunday,
March 24.
2.Fostering employee engagement is one of ACI’s vital business objectives. Your support in encouraging your
team to complete the survey is greatly needed and appreciated.
3. Important survey information can be found on the Employee Engagement site.
4. A third party company, SilverStone Group, will conduct
the surveys, meaning all individual responses will be kept
confidential.
5. You and your employees will receive an email from Quantum
Workplace with a link to the online survey.
If you have any questions or concerns, please contact Bonnie Weaver,
senior administrative assistant, or Gary Johnson, manager, Global
5
things
to
know
about
the
Employee
Engagement
Survey

4. Page 4
THE ManagerToolkit - March 2013
9 tips to becoming
a more effective
resource manager
Allocating staff to projects is an important factor in resource
planning; however, you should also consider how you are
growing your employees’ skills when doing so. Oftentimes,
managers tend to give high priority tasks to top performers,
that usually requires less time, more reliable outcome, and
in some cases, even less management time.
Of course, top performers are important and they play an
important role over the course of a project. However, we
know we cannot constantly rely on just top performers
because it does not scale. The objective of giving tasks
to staff other than top performers is to cultivate their
professional growth. To do that, we need to create the right
environment and give them the tools to succeed. Here are
some suggestions:
1.Provide adequate training to your staff. Make sure the
trainees have time to learn and trainers have time to
train. Be sure to include training times in the project
plan which can be done by either creating ramp-up
tasks or deducting productivity allocation percentages
to the trainees and the trainers.
2.Foster employee engagement by aligning with Career
Development Plans. Effective resource managers
develop employees by allocating some of the
employees’ time to training and development bucket
projects in Clarity as well as to productivity-related
projects.
3. Encourage staff to check out the ACI University site –
Talent development section. Work with your team to
create individual plans for learning.
4.Provide opportunities through learning by doing. This is
a hands-on approach combined with training.
5. Include staff in review sessions to broaden their
knowledge and skills:
6. Pair the employee with an expert or mentor.
7. Encourage information sharing between the product
champions and staff. Provide opportunity for staff to
ask questions.
8.Make it official! Use Clarity to allocate the necessary
career development time for each employee to the
ACI-20xx-TRAINING project. This, combined with
allocations to ordinary projects, helps to build the
complete forecast of how your employee's time will be
spent.
9.If your plans did not yield the best results, do not give
up just yet. Everyone learns differently. Try pairing with
another champion, encourage learning from another
expert or apply different methods.
The Business Process Management (BPM) process is in final stages for Q1. View the Org/Role
Training Spreadsheet and visit the BPM site for full details
on this update, including:
List of Q1 change/project items
• Aging Accounts Receivable Escalation Policy
• High level estimates/impact assessments updates
• Channel Sales Development Kit - Postilion Product
• Optimized HELP24 Handover
The latest on Business Process Management
BPM site

5. Page 5
THE ManagerToolkit - March 2013
Top 10 on
Google Wave 2
1.Google will be established as the database of record for
ACI’s core business data.
2.The Google Wave 2 initiative continues in 2013 with the
migration of non-CTS data to Google.
3. Ultimately we want to move all approved data* into
Google from the following locations:
• Sharepoint
• network LAN/WAN shared drives
• intranets (e.g. i4, UK Intranet, etc.)
• personal hard drives
4.Encourage your team members to immediately begin
storing all new data/documents to Google Drive rather
than on network/LAN drives, Sharepoint or intranets.
5. Archived or inactive data may not need to convert
to Google format; simply upload to Google Docs in
its native format. For active documents you should
determine if it is appropriate to convert to Google Docs
format. Click here for more information.
6. Work with your Business Unit lead to determine:
• what Business Unit data/documents exist in the
targeted environments,
• whether it is active or inactive, and
• whether or not it needs to migrate to Google.
7. If you need assistance, start with talking to your
Business Unit lead. Find yours here.
8.Google Mavens are also available to answer your
Google questions. A list of current Mavens listed by
location is here.
9.Read the following Google Wave 2 articles in the
Peer2Peer archive, and encourage your employees to
do the same:
• Google Wave 2 carries on the momentum Part 1
• Google Wave 2 carries on the momentum Part 2
• Google Wave 2 carries on the momentum Part 3
• Google Wave 2 carries on the momentum Part 4
10. The Google Base Camp site has a ton of useful
information on all things Google-related.
*Exempted data is PCI data and source code. If you have
questions about this contact Chris Clark, project manager,
Waltham, or Jim Navin, supervisor, Omaha.
Jan. 24: Google tips for 2013 (Click here for the article)
• Quoting selected text in a forward (for example, when forwarding an approval for a member of your team) is now a Lab that
you can turn off or on at your discretion. It is no longer a standard feature in Gmail. See the article for details.
Feb. 15: Global Time Accounting (GTA) friendly reminders and helpful hints (Click here for the article)
• Your employees must enter their time by 5 p.m. Central Time every Friday.
• You have until 5 p.m. Central Time every Wednesday to approve time entries.
CORRECTIONS
to Peer2Peer articles
Google Base Camp

6. Page 6
THE ManagerToolkit - March 2013
ACI Tuition
Assistance Policy
ACIU Global
Education Policy
policy/enrollment
process
eligibility date
eligible employees
courses
approval needed
yearly cap
payment
reimbursement
repayment
(voluntary separation within
12 months of reimbursement)
budget
Click here for the ACI Tuition
Assistance Policy.
Click here for the ACIU Global
Education Policy.
six months after start date
(all courses starting prior to the 6 month
anniversary will not be reimbursed)
start date
full-time employees
full-time employees and
regular part-time employees
accredited university
(see policy for more information of
certificates and seminars)
Bellevue University 'featured' and
'certificate' programs as identified
by ACI; see BU portal page for
more info
director level director level
tier by country
(capped)
tier by country
(will payout above tier but is considered
taxable income)
reimbursed through SPAF form
(up to six months after course
completion)
deferred billing
A — 100 percent
B — 75 percent
C — 50 percent
D/F — 0 percent
Pass — 75 percent
A/B — 100 percent
C — 50 percent
D/F — 0 percent
manager's budget Corporate Operations budget
employee reimburses ACI for
courses paid within the previous
12 months
(prorated)
employee reimburses ACI for
courses paid within the previous
12 months
(prorated)
The company encourages those with an interest in education to take advantage of the global education opportunities
that are provided through the ACIU Global Education Policy and the ACI Tuition Assistance Policy, shown below in a
side-by-side comparison. Both policies are available globally to all eligible employees.
Side-by-side comparison of
tuition policies

7. Page 7
THE ManagerToolkit - March 2013
1.Avoid blame. A lot of people will say, "Oh, it's my fault. I
can take care of it." That doesn't help figure out why the
failure happened and how to avoid it in the future.
2. Ask questions, especially as a manager. What do
you feel happened in this situation? Is there something
you could have done better? When you come up with a
solution yourself, you feel ownership of it.
3.Make failure a part of regular conversation.
Take time, as a group, to recognize what you're
struggling with each day. Ask each other, What are your
challenges today? What is making you most nervous?
That gets everyone talking and makes any future
conversation about bigger struggles that much easier.
—Cass Phillipps, Executive Producer of FailCon, a conference
that explores why and how things fail
Global Information
Security at ACI starts with
you and your team
Norm Kromberg, vice president Information Security,
and the Norcross Global Information Security (GIS) team
hosted a roundtable in Norcross on February 27 in support
of the GIS mission to secure the assets placed in our care.
Many interesting topics were discussed, but one drew the
participants’ attention again and again: physical security.
Although wearing your badge, parking lot safety, physical
and office security seem elementary, consider this:
• Who is that person walking from floor to floor? Where’s
their badge and escort? Did you approach them and
report the matter to security personnel? Notify the front
desk when you have visitors/vendors/contractors coming
to your location. Also ensure that when in public areas,
employees are always aware of other people who may be
in the area. Share and practice the appropriate security
policies and encourage your team to do so as well.
• Forgot your badge? Don't tailgate and don't let others
tailgate. Swipe your badge every time. Although we all
appreciate a door held open, it's better to be secure than
polite.
• Do you lock your computer and secure confidential
documents every time you leave your desk even if "it’s
only for a minute"? You should always “think before you
print” and shred confidential unneeded documents.
Remind everyone on your team of the importance of
securing all parts of their workstations.
Remember the basics of security. The information we
protect is everyone's responsibility at ACI. Check about the
Global Information Security site for more information,
updates and to contact any member of the GIS team.
3 ways to
tackle failure
Adapted from Fast Company
the Manager's Checklist
Encourage employees to participate
in the Employee Engagement Survey,
March 11-24.
Encourage your team to make
Peer2Peer their homepage.
Discuss the 2013 Operating Plan
with your team.
Encourage your team to view the All
Employee Meeting archive if they
missed it and fill out the survey.
To live up to this trust, we must protect
the assets placed into our care. ”
“ — Norman Kromberg, VP Information Security