The document describes Blackboard's managed hosting services for learning institutions. It highlights four engagement plans - Silver, Gold, Platinum, and Diamond - that differ in terms of features, infrastructure, support levels and suitability for institutions of varying size and online program maturity. The plans are designed to ensure high uptime and scalability as well as help clients manage risks, growth and changes to their online programs. Over 900 institutions worldwide currently use Blackboard's managed hosting services.